AAA - Charleston

Fantastic experience: Great customer service and very friendly. I had to drive here from Summerville as they did not have anyone to do an international license. So I was appreciative for their assistance.

Positive experience: Made an appointment to have a diagnostic on the tail gate on my car. On the day of my appointment, while driving an hour in traffic to get to the appointment, i got a call saying they had decided they could not do the test. They had over a week to make this decision and did not. UNSAT.

Fantastic experience: As a long time member, I've always found AAA very helpful for their services that aren't just motor vehicle but travel related as well. This past visit was for an international driver's permit and travel insurance. Highly recommended, and their rates are low also.

Fantastic experience: I got a flat tire down the road from here and was able to make it to this location. Everyone was super kind and helpful. Greg was able to help me out right away and got me back on the road in no time. I would definitely return for future services.

Fantastic experience: Great service. Not too busy.

Fantastic experience: This particular location has an amazing staff, and the work is always exemplary.

Fantastic experience: Rob and his crew towed a vehicle for me in December. He couldn't have been nicer. My daughter goes to school in SC. I would definitely recommend this AAA shop! It is nice to know this is still nice and honest people in the world! Thank you

Negative experience: Terrible service. I’ve been waiting for my car to get adjusted for at least three weeks.

Fantastic experience: First time there, and great service as always

Fantastic experience: Incredible service and staff! I’m a student in the middle of finals week and I was stressed about how long I would be away from my thesis paper ☠️ I was pleasantly surprised to be in and out in record time! The gentleman who assisted me was incredibly helpful and let me know what to watch out for in the future. I’ll definitely be coming back with any issues in the future!

Negative experience: Terrible service! Maybe a while ago it was good, but now it’s horrible! I called at 2:30pm and it’s 6pm and still no sign of the tow truck. I keep receiving automatic calls from AAA about the arrival time, but the time increases every time, instead of going down. The tow company driver does not call or text to give updates. I don’t even know what to do or where to take my car because now all shops are closed. Customer service is awful too! I’m canceling my AAA membership.

Fantastic experience: I was towed in. The service I received was top notch. The two that worked with me were very nice and quickly took care of my problem so that I could be on my way. I would recommend this AAA Supercenter!!

Fantastic experience: Amazing Service!

Fantastic experience: Just walked out of the West Ashley Care Car center and Rob was great in getting my batter recharged. He kept informed of the progress and explained possible issues affecting the batter life. The store was clean and employees friendly.

Negative experience: Keith Lewallen have poor manger skill for the tow service side and he always don’t know how to talk too ppl.

Fantastic experience: I would like to thank Rob for going above and beyond to helping me out. Coming from Miami, Fl. Excellent customer service I highly recommend AAA 2031 Sam Rittenburg Blvd Charleston, SC 29407

Fantastic experience: I own a nice luxury car. This place was not only kinder and friendlier than the dealership, but was also far more affordable. I will be getting my future service done at this location for the foreseeable future. Shoutout to Greg and the whole staff for being so welcoming and helpful.

Fantastic experience: Several months ago, I called this AAA shop. A gentleman, I believe his name was Rob, without hesitation helped our daughter. She was at the grocery store and came out to a dead battery. He walked to the parking lot and jumped her car. She was alone, afraid and he kindly helped her. Call them for all of your AAA needs! Ask for Rob, such a kind, compassionate professional! I will come by on my next trip down to Charleston. Thank you again for helping her.

Fantastic experience: Awesome customer service and very helpful staff. Even picked me up at the local Mexican restaurant

Fantastic experience: Theo, Rob and team got me scheduled quickly and my oil change done swiftly and with care. Highly recommend!!

Fantastic experience: Great service and attention to detail! I highly recommend AAA!

Fantastic experience: John , my Service Advisor, was very attentive and knowledgeable when I had my Lexus serviced at the AAA facility on Sam Rittenburg.

Fantastic experience: Very effective and efficient, the manager helped us your big time and for no charge.

Fantastic experience: This is the only shop I take my truck to. They always do what they say they are going to do and they do it right. I never feel pressure to do unnecessary repairs. I highly recommend taking your vehicle here if you are in need of any maintenance or repair work. Ask for Greg, he will make sure things are always done the right way.

Fantastic experience: We were traveling to Charleston from Ohio. The splash shield on our Ford Escape tore loose and was dragging. We used our AAA contact to look up a car care group to help us out. Spoke with Greg D who managed to get us right in for a look/see and a temporary fix that took care of our annoying problem. Thanks to Greg and Rob for the quick and pleasant service

Fantastic experience: One of the most stand up shops in West Ashley. Greg will give a list of items you should consider repairing, educate you on WHY you should consider repairing, and will tell you what can wait. Nobody likes paying to fix their cars, but if you listen to the folks here and their recommendations and why they’re recommended them, you’ll educate yourself and have a vehicle that runs well. Cannot recommend highly enough. They’re not looking for a quick buck, they do quality repairs and want your business in the future. Ask for Greg!

Fantastic experience: Great will be going back.

Fantastic experience: Super quick in and out, no unnecessary work quoted, great experience

Fantastic experience: Great staff

Fantastic experience: Rob was a great help and the service was professional and easy

Fantastic experience: Work was done quickly and communication was consistent throughout the repair

Fantastic experience: Fast and friendly car drives like new

Fantastic experience: Friendly service. Gave a detailed report of their inspection. Didn't charge for a tire rotation or do any unnecessary work.

Fantastic experience: Ever helpful and knowledgeable. Was able to get help fast and efficiently.

Fantastic experience: We are here visiting from Virginia and the brakes were making a horrible noise in the front. Thank God they were able to fit me in. Joseph the mechanic found the proublem and fixed us up in a few hours. We were able to safely travel the almost 7 hours home.Would deffinately recomend. Thanks again.

Fantastic experience: Katherine Ferris was/ is wonderful to work with. She is very knowledgeable and able to make things come together. Very goal oriented. She is very adaptive to change and able to provide my wife and I with great results. I recommend her highly to anyone who wants superlative results due to superlative expertise and critical thinking skills. Stan Armstrong

Fantastic experience: Brought a vehicle in with a nail in the tire, they quickly removed and took care of the issue.

Fantastic experience: Rob + Theo were as helpful as they were kind, and each went the extra mile in delivering first-class service. Even though they broke me some bad news - they were professional every step of the way and would recommend them to anyone I knew.

Negative experience: HORRIBLE HORRIBLE HORRIBLE If I could leave a review everyday about the customer service I would, and unfortunately nothing would change they still would be HORRIBLE THUMBS DOWN EVEN 1 STAR IS 1 TO MANY

Fantastic experience: Great service, friendly people. Technician Steve very knowledgeable as well as front counter people Theo and Rob always looking out for customer. I feel very at home at this place.

Fantastic experience: Roadside assistant “John” was the best! Of course, all my AAA calls are amazing. Thanks for running a great service :)

Positive experience: Great place for members

Fantastic experience: Very professionals I recommend this place a 100%.

Negative experience: Literally the worst roadside assistance I’ve ever had

Negative experience: After purchasing a vehicle a week later while unlocking the vehicle the lights flicker. It’s noticeable at night.The light around the headlight on the passenger side has completely gone out. Enterprise Sales Manager John said, AAA in West Ashley certified it, and deemed it safe to drive. Paying over $20,000 for a vehicle and lights not right is unacceptable… Be careful when purchasing from them, they refuse to replace what needs to be fixed.

Fantastic experience: Great customer service and fast turnaround!

Negative experience: Place is way too busy, slow, understaffed, and expensive. Took 1 1/5 days to get the right tires. Took too long to put them on. While I was waiting I checked Costco. $459 there for exact same tires and I am paying over $700 here(assumed my AAA would be a plus….WRONG. Long time AAA member, never coming back here. Employees are all pacing themselves for quitting time.

Fantastic experience: I just wanted to take a few minutes of my time after visiting to get an international driver's license but the woman that helped me process my paperwork was exceptionally friendly and informative. I just think that's such a refreshing experience to meet someone that genuinely seems to be interested in their job and she had very good customer service overall. I didn't have the time to look for her boss to tell them what a great job she did but I wanted to make sure that information got back to AAA. keep up the great work.

Fantastic experience: This is the second time I've taken my car to this AAA. I have to say that the staff is always super nice and friendly. They have also gone above and beyond to fix my license plate holder on the front of my car for nothing. It had been broke for 2 yrs.

Negative experience: The incompetence of AAA in Charleston is baffling. How did they receive this contract? There has to be a quality company more capable of doing their job than this one. Terrible. If I could leave a negative star, I would.

Fantastic experience: Had an issue with a lost card. Issue was resolved quickly, service was outstanding.

Negative experience: The worst experience ever. 1, they canceled my tow dispatch without giving me an update. I had to call in multiple times to finally get a representative that is willing to help. Labresha clay - I must personally say should be fired for her unprofessionalism along with lack of respect.

Negative experience: Took my vehicle here to have a tire repair. They told me they had to do a “safety check” on my vehicle so I watched the mechanic take out all the filters in my car check the battery etc. they ended up telling me I needed two tires and an alignment, which I had no problem, saying OK to. when they returned the car to me my air conditioner, which was working fine when I drove it in now makes a horrible airplane sound when the fan is on. I returned to the facility and they told me they would take a look at it. The manager told me they replace the cabin air filter and that took care of the problem. He told me that he wouldn’t “charge me”for changing the air filter. The problem is I had no issues with my air conditioning, my air filters, my battery. The only issue I had was I had a slow leak in my front, right. This garage pulled my car apart and actually made more problems and were no help fixing the problem they created! I am afraid to even go back to have them look at the car again I would never bring my car here. Brought it because I have a AAA membership and thought AAA would stand behind their product. After reading the reviews, I’m not the only person that brought their car here and ended up with more problems afterwards avoid this garage!

Negative experience: Tried to sell me over 2k in repairs that had nothing to do with the problem I brought it in for. Luckily, I come from an automotive background so I knew what he was telling me didnt track. The guy didn't even mention the original issue when he told me about all the repairs i needed. Thats probably because when I asked for it back so I could get a second opinion, I find out the problem is completely gone. I asked my dad (who has owned a REPUTABLE auto shop for decades) and he told me immediately what the issue was and that all my car needed to do was run for a little while. He also mentioned that AAA shops like these work on commission and theyre fine for services and maintenance but not much else. I second that. Long story short: if your car has an issue that needs figuring out, you need an actual technician. These are salemen. They know how to do a generic inspection, scan your car for codes, and then try and sell you as much as possible based on that whilst not knowing or caring what the actual problem is. If you need actual work done, AVOID THIS PLACE LIKE THE PLAGUE.

Fantastic experience: Awesome thanks

Negative experience: Take my car in for a tire and battery change. Pick it up and the car starts to get home but won’t crank the next day. When I attempt to start the car the glove box opens. Hmmm. Here my family is about to go on a trip and now I’m unable to trust the quality of services provide. Beware of using this business for dependable and competent service.

Negative experience: Very unprofessional rip offs don't apply with these people look else were

Fantastic experience: This staff is excellent . I love them. They are kind, professional, and efficient. Their prices are the best that I can find. I appreciate them so much.

Negative experience: AAA Membership are not transparent when signing up. After they STEAL your money the truths come out. I was a AAA plus member meaning up to 100 miles of tows. Problem is they dont tell you that you only get 4 services for a year. They left me stranded for over two hours. If that's not bad enough the representative was rude, nasty, and hung up on me. They record the calls so I can't wait for them to hear the verbal abuse given by their representative. She was more interested in tending to her family than working. I was a bother for her but i am the one on a dark abandoned highway that she could care less about. Get roadside assistance through your car insurance. It only adds like $6.75 a month and they dont give you all of the excuses about using up all of their services. I got the membership because i have a vehicle that now has almost 100,000 and may break down. Did they tell me that I only had 4 services for the year? INDEED THEY DID NOT! Putting air in a tire, jumping your battery, or towing all equal one service of the 4 you get for $159. Yes AAA is a RIP OFF!

Fantastic experience: I would use this shop again. I came in thinking my alternator belt needed replaced. It turned out to be an issue with the radio making a whirring sound when I pressed the accelerator. The team showed me the problem and didn’t charge me for my visit. They saved me a a huge headache and a lot of cash where another shop could have easily taken advantage of the situation.

Fantastic experience: Great staffing

Positive experience: Came for passport pics and camera was broken

Fantastic experience: Professional, finished in no time I appreciated the help getting home and returning to get my car. I was well pleased.

Fantastic experience: Excellent customer service

Fantastic experience: I had an outstanding experience with Greg Hurlow from Jennings who changed my tire for AAA. He was courteous, on time, efficient and professional. I have been with AAA for years and I will ask for Jennings whenever I call AAA again if anything ever happens with my car again. Well done!

Fantastic experience: My experience with AAA in Charleston was the bomb the best ever and thank you so much for coming and getting us started I appreciate the service.

Positive experience: Frustrating i had to drive out this far to get their bad battery changed and very dangerous to do that as well. Nice McDonalds down the Street if you find it's going to be a wait.

Fantastic experience: AAA International License, Trip Ticket & renewal all done very efficiently by Suzanne Lopez. Thank you for making this a smooth process for us!

Negative experience: Awful you can't get through to them you get forwarded to in my case Myrtle Beach and I was very disappointed with them as I'm ready to book a ten day cruise and they " wouldn't be able to send me the brochure for 10 days " no thanks I'll take my business somewhere else where they have time for me plus she didn't listen to what I was trying to tell her about my status as far as living here.

Positive experience: Nice and efficient. Person at desk a little creepy.

Fantastic experience: Awesome

Fantastic experience: Jason was great

Positive experience: Great time

Negative experience: My husband & 4 kids waited for 3.5 hours for service. We called at 3:50pm and they said about 45 minutes. After an hour or so, I called and they said the person was around the corner and would be there within 10 minutes or so. That didn't happen. An hour and change later my husband received a message saying 10 more minutes. That didn't happen. After 30 or so more minutes, my husband received a message asking if we ever received service and he said no, we were still waiting. After 3 hours the tow truck guys showed up and got us in the van with our children. It took about 1 minute to get us in. Mind you AAA was around the corner - 3 minute drive. Craziness. I'm happy to have them, but this should have been handled better.

Fantastic experience: Amazing service! Stranded with two grandchildren in the park with bugs biting us! AAA came through within 15 minutes! Wonderful service !

Fantastic experience: Triple AAA is like flo with progressive u know it's right there even if u don't want it to be

Fantastic experience: Excellent service. Recommend to anyone who is no a member.

Fantastic experience: I received the woman courteous welcome and great service from everybody including automotive shop

Fantastic experience: Great value, service, and offerings. I have been a member for almost 50 years!

Fantastic experience: Been a AAA customer for years

Positive experience: Took awhile to get there after we were told a certain time, but they took care of the issue.

Fantastic experience: Great customer service and customer focus. Went the extra mile to make sure our needs were met.

Fantastic experience: Great resource, value, and location. I have been a member since 1973.

Positive experience: Very helpful place to get maps.

Fantastic experience: Thanks to the email I have on the road for travel I hope that is there are a great day

Negative experience: Charging stations did not work.

Negative experience: My truck broke down on the highway. I had just picked up my infant from daycare. We were escorted off of the highway by a police officer because it was an extremely dangerous situation. AAA scheduled a tow truck but told me that they wouldn’t pick it up unless we were present. I requested a supervisor to speak to. He essentially told me that my only option was to either abandon my vehicle, leave my infant home alone or put my infant into my other vehicle and return to the location that the police officer told me was too dangerous to wait at. I have since come to understand by this wonderful tow truck drivers own word that there are several other AAA tow truck services in my area that will pick up my car without me being present. AAA would apparently rather have you put yourself and children at risk than take the time to find a reasonable solution. I am in awe of how badly this service has declined. My whole family has used AAA for as long as I can remember. I have never been more disappointed in my life and their lack of willingness to make the situation. They have lost all of our business for good. AAA you suck.

Negative experience: My husband and 1 year old broke down on the side of the highway, during rush hour traffic, today 5:15 pm, in the middle of June. I called for him to get a tow, I told them my young child was in the car and she marked the pick up as Urgent. I proceeded to meet them at the break down site and pick them up as I wasn’t going to let my husband and young child sit there. As no one should. When I got the text update about 45 minutes later, it was the wrong pick up location. So I called to change it, when I did so, the dispatch informed me I had to be there when the driver got there, and it could be “between now and 8:05pm” which was two hours by the way. I said no, why would anyone, especially a baby be expected to sit in a broke down, hot car on the side of a busy highway? He had no answer and I repeated the situation about 3 times, thinking he would see the error in this situation. Then he said I just needed to be there at the time of pick up which on my text was 8:35-8:50 pm. (Luckily we have another mode of transportation but I wonder how many other people don’t… how could they manage to get back to the broke down vehicle?) Since I was unsatisfied with that dispatch’s answer, I called back to verify and the new dispatch was much nicer and understood my frustration. She put me on hold for about 25 minutes and talked with her supervisor, they came to the conclusion that I did, in fact have to be there for the pick up. And depending on the company who actually tows the vehicle, sometimes they don’t require someone to be there but my tow truck driver did require it. So I voiced my frustration and told her I wanted the situation to be on the record. My husband left and drove with our second vehicle to meet the truck driver. When he got back about 30 minutes later, he said the truck driver yelled out and told him he was in the way and he didn’t need to be there at all. So did the other two people at triple A even call and find out? I’m extremely disappointed and frustrated with this company and its policies. The male dispatch literally couldn’t have cared less about requesting I sit on the side of a busy highway in a broken down truck with my 1 year old. Very disappointing. When my husband called on his way back him he voiced the same concerns to a supervisor over the phone, he asked the supervisor if sitting in the truck with a baby on the side of a busy highway made sense to him, he said, and I quote “Well” then a long pause and said “is there anything else I can do for you?”. My husband said if you’re satisfied with the help you’ve offered me, then I guess not. And the supervisor said yes he was satisfied. I just cannot believe any of this.

Negative experience: I gave them a 1 star since there was no option for zero stars. This location is a rip-off. My 24yr old daughter's car was hit on the back wheel by another. It was drivable but just to be of the safe side I called the aaa tow truck to be towed to aaa and have it checked out. I called the aaa and explained to them that i just need for them to check the wheel and axle to make sure there is no damage and that my daughter will need the car back asap to get to/from musc. This was early morning so he promised he would get iit looks at and get me the estimate by 10am and told him that i would be the point of contact since i own the car and my daughter will be in class/lab. They didnt call me and instead sent a vehicle report with appx $600 of repairs. Battery, air filter, fuel system, alignment and rotation. So i called them and he said there was no damage on the wheel but the all the other stuff needs to be done. He talked me into doing rotation/alignment and replace battery. I told him that since my daughter needs the car by the end of the day i will only agree to have that done if he can get the car to her by them. He promised they would do it. Of course they didn't until mid next day so my daughter had to spend $80+ on uber. A couple of weeks later when my daughter came to visit us, i noticed that the back left wheel that had been hit by the other car had minor scratches. The wheel was in the same back left position telling me that they did not do the tire rotation but did charge for it. I called them and they were initially adamant that they did do the rotation. But when i asked them to explain why the wheel with scratches was in the same position, they changed their tune and asked me to bring the car in and they can do. I asked to speak with the manager but he was not available so they said he would call me when he was available. I tried to Call him twice but was never available and would never call me back. I went ahead disputed the credit card charge for the rotation. I have had aaa membership continuously since 1991. Losing all faith in aaa.

Negative experience: Spent $1300 to fix everything that needed to be fixed with my van and within 15 minutes of driving off it had the same problems. Lost the trust of my entire family. Should be ashamed.

Fantastic experience: Great service, good value for money. Staff was really friendly, honest and efficient. Nancy in the office was awesome. I will be back if I need repair work completed.

Negative experience: Little English spoken. Many hang nails after. She picked at a blister on my toe. 1 month later still a scar

Fantastic experience: Took care of a car problem

Fantastic experience: Really great to deal with, treated me great,Go AAA the best!!!!!

Fantastic experience: Wonderful Customer service.

Fantastic experience: This is a great AAA car care center. The customer service agents are so nice and professional and caring and thorough. This is a busy center but once they get you in they take care of you. I recommend this center. I think my servie assistant's name is Barry? Not sure but he is awesome. All of them of great.

Fantastic experience: Great place friendly and helpful.

Positive experience: Clean. Professionals. Helpful. Reasonable. Good after service care.

Positive experience: Quick service

Positive experience: I would give 5 stars if it did not take 2.5 hours for an oil change. Nancy who checked me in and helped me get a Lyft was exceptional. Very kind and helpful.