AAA - Myrtle Beach

Fantastic experience: I saved over $3O by having my Passport photos taken for my husband and me at the AAA office. There is no fee for Gold members (not sure of other membership levels.) The staff was friendly and efficient. I would recommend without hesitation.

Positive experience: Had a terrible time finding it!

Positive experience: Nice place, great location, condo comfortable but in needs of updates.

Fantastic experience: I went there to renew my membership. Had moved here from out of state. The staff was so nice, friendly, polite & professional.

Fantastic experience: Mary's the Best for Travel help.

Fantastic experience: My battery died and I didn't know until I was on my way to work! They came quickly, charged it and I was able to go and buy a new one!

Fantastic experience: I went in for an international driver's license. I had the pleasure of speaking with Mrs. Desiree M. Zupo a representative at the desk. Desiree was so nice and helpful I decided to join AAA and become a Plus / Plus RSV member. As a business owner these are the type of people you want representing your company. Great job Mrs. Zuppo.

Fantastic experience: Our agent is the best. Karen has always taken care of our travel plans. She is very reliable and there to help.

Fantastic experience: Very friendly, helpful people. They took care of my father's need for towing without any issues.

Fantastic experience: Very friendly. Appointments for travel recommended. Went in for passport photos. In and out with a quickness.

Fantastic experience: Very helpful, Very efficient, Very engaging

Fantastic experience: We ran into the office to get a couple of maps for the Myrtle Beach area and North and South Carolina. The staff was very quick and accommodating. Plus, the lady that waited on us was counter was so friendly! Wishing her a belated Happy Birthday!!

Fantastic experience: Quick, easy, convenient & clean as expected

Fantastic experience: I ran out of Diesel Fuel because my gauge malfunctioned. I got in touch with AAA and they sent a tow truck to me within 5 min. He had to tow me to the gas station. He then pumped my fuel for me and helped me get my F250 back up and running. With 25 minutes total I was back on the road. So in my opinion AAA is well worth the money. I am a widow and have no one to help during these situations. So I will always make sure I have AAA.

Negative experience: BEWARE…. I had AAA insurance with the Charlotte, NC office. But my experience with AAA was one of the WORST EXPERIENCES I ever had in my entire life. Let me elaborate, I had been with the AAA of the Carolinas for a year. When it was time for my full coverage renewal with AAA a big problem occurred. Ms. Jefferies a license agent sold me a liability policy instead of a full coverage policy. She deliberately did this and then lied about it stating I was calling to make changes to my liability policy and pay for my renewal. I filed a complaint with the SC Department of Insurance because you can not sell a consumer something they did not ask for without their permission. I will never do business with AAA of the Carolinas or its affiliates. I would not recommend AAA to anyone. I have canceled my coverage with AAA and found a much better insurance company to do business with. Lesson Learned.

Positive experience: It was ok. Employees didn't seem to want to help you.

Negative experience: Read this if you have AAA or if you are considering it!!!!!!! I have AAA and today Oct 16, 2023 I cut a tire and called them about 12:47 pm the first time and they told me someone would be out by 1:20 then I got an automated call that gave me another time and that went on about 6 more times until they told 3:30pm so I waited till 4 no one showed up or called so I called in and a lady answered and told me two different tow companies refused to come out and then she told me she would escalate it. But she did not have any one to send. So I ask her how long was it suppose to take…..She then got an attitude and told me it Was Luck Of The Draw if someone came or not. I could not believe she said that. I am going to request a copy of that conversation I bet they will not provide it. So if you are thinking of signing up with them make them send you something in writing stating they will assist if with in some kind of time frame because I ask this women that and she said they wound not answer that questions or give you any timeframe. IF it’s a lie she told it and the recording will prove it! She said each call was was Luck Of the Draw if no one was available you would not get any help!

Fantastic experience: Arri

Fantastic experience: Walked in this morning to get an International Driver's Permit..Met by Desiree who was the friendliest and most competent customer service employee I have ever had the pleasure to do business with. In less than 15 min everything completed with accuracy and a friendly can do attitude. More businesses should hire Desirees.

Fantastic experience: People were very pleasant and responsive to the information we needed.

Negative experience: Had a hard time getting our paperwork and our trip in writing. Called for two weeks and my husband went in person. We got our paperwork a few days before our trip after tones of calls. Don't deal with Ms Ray

Fantastic experience: Just finished booking our Europe trip with Mary Nelson and couldn’t be happier. She is the best!

Fantastic experience: Went in today to ask questions about an international drivers permit and was helped by Desiree. She was very helpful and super nice!

Fantastic experience: Desiree was great.

Fantastic experience: Friendly staff. Convenient location to have passport photos taken.

Positive experience: Very nice travel agency and more. We only used them once as I also sell travel part-time. But that one time was during our honeymoon when we spent three weeks traveling through Europe from Paris down south to Rome. They spent quite a bit of time helping us research the area. My only complaint is they chose extremely expensive hotels for us perhaps because it was our honeymoon and they assumed we were going to spend an insane amount of money. We ended up booking Airbnb's ourselves for our entire trip. They did collect wedding gift donations on our behalf as AAA was the only place we were "registered" for our wedding. I should note this was back in 2009. I'm still a AAA member and continue to use them for their other services.

Negative experience: I was sitting on the side of the road for a while before I got home 4 and a half hours later they called me saying they were 30 minutes out nice people but one driver that was rude I can’t believe the wait but other then that nice investment I got

Fantastic experience: My battery was not holding a charge on 6-24-23 and needed to have AAA come to my home in Conway twice! I appreciated the efficient and friendly service I received, I’m happy to be a AAA premier member! Thank you to the young man from New Jersey who was kind and efficient!

Fantastic experience: I have always found the people at this AAA to be extremely helpful, friendly and competent.

Negative experience: Stay away! Find another roadside assistance provider. After waiting 4 days for someone to show up, AAA towed my motorcycle at the beginning of May to my mechanic (1 mile away from my driveway to the shop). Mechanic worked on it off & on for the entire month and couldn't figure out why my bike won't start. I called AAA a couple of days ago and asked them to tow it to another shop which was 7.8 miles away. They said the 2nd tow isn't covered. I've been a AAA member for 19 years. I added the RV Plus feature for the 100 miles of towing. I bet we only used AAA 7 or 8 times in nearly 20 years. They could've made an exception. I had to pay someone $125 to tow my bike that short distance. I'm not happy right now! I will be cancelling my membership about a week before it's set to renew.

Fantastic experience: Perfect customer service!

Fantastic experience: Great place to exchange for foreign currency for a trip

Fantastic experience: Nice organized place. Very helpful. Should be AAA in more places.

Negative experience: Called on a Friday, held on the line for 5 to 10 minutes, no one would answer. Called back on Monday to try to schedule an appointment to book a cruise, no one would return my call. Sent an email to the other agent on Tuesday, still no response Wanted to pick up some new maps, but they did not have any. Am gonna cancel my membership for lack of service.

Negative experience: I would give them ZERO stars if allowed. I don't know where to begin with this organization! I have been a AAA member since I'm 16; over 40 years! I always loved being a member and they were always extremely helpful. Now that I'm a resident of Little River area, I'm both dismayed and shocked at this once great business! ONE office in all over the Myrtle Beach area, and the next closest is WILMINGTON, NC! They have ONE tow co they contract with for towing. That's for an area that sees over 20 MILLION tourists every year along 50+ miles of area. And they have ONE tow company? Try calling the office like I did. I made over 21 calls in a 3 hour time period, only to get disconnected when no one answers or get voice mails with excuses. The only way I got through to them was on a line for BUYING something. Of COURSE they answered that phone line!!!! Then I got more excuses and absolutely zero customer service. How can a company this big ignore such a gigantic market? After 40 years of being a dedicated member I'll be terminating my useless membership!! Do your own investigating and you'll see 100's of complaints where motorists sat for up to three hrs waiting for a tow or assist. This is the worst location for services by AAA by a long shot!

Fantastic experience: Staff friendly & very helpful

Negative experience: Booked a trip to Europe before Covid including insurance. Trip was canceled due to Germany travel ban. AAA refused to refund our fee. Insurance said covid wasn't covered. We tried numerous times to get resolved. They dodge our calls and do not respond to messages. Really poor business model and customer service. Never again.

Fantastic experience: Wonderfully helpful.

Fantastic experience: Very friendly, helpful folks. Lots of travel info in the building.

Fantastic experience: Nice staff with quick service. I got my international driving permit super fast.

Negative experience: WARNING! 10/22 USEAT AT YOUR OWN RISK I have had the most disappointing experience planning my trip with Karen. She has made my trip planning a total nightmare. She is totally incompetent. Today is Wed.(10/19/22), we are suppose to leave Fri (10/21) for our trip. Today, I discovered that my husband’s name is totally wrong and she blamed the cruise line. This is something she charged us $200 for to get corrected two weeks ago, and here we are at the same juncture two days before our trip. She says she is going to do something and then nothing gets done. She has been working on my reservation since August. Save yourself the headaches, aggravation and disappointments by staying away from AAA for your air travel/cruise plans. It is bad!

Fantastic experience: JUST CHANGED NEW ADDRESS.... I MOVED IN CONWAY

Fantastic experience: Went there because I needed an International Driver's License. This was the only place in the Myrtle Beach area that I could procure one. Although most of their customers are AAA road service members, I believe their primary business is travel agency. The place was a beehive of activity the afternoon I went. I think there were five employees there at the time all of whom were busy. However, I was in and out of there in about 15 or 20 minutes with my license in hand. Very pleased with the service.

Fantastic experience: Went in waited My turn,then told them my wishes, they set about taking care of my wishes all in fast time. Staff was very helpful.

Negative experience: Dealt with Karen for almost 6 months to plan a trip to Italy. She never did what she said she would, never got back to me as she said she would. Went in to see her 4 times said she’d work on the agenda I provided with all our details and still nothing. Could’ve said us some money on tickets to places still nothing. I have worked with Nancy for domestic travel, she is great!

Fantastic experience: Friendly staff and still free maps!

Fantastic experience: They are always friendly. Willing to help always.

Fantastic experience: Great customer service. If you need any travrl planning see Mary.

Positive experience: They are my usual go travel agency but they were closed and couldn't help me with my last minute trip.

Fantastic experience:

Fantastic experience: Very helpful. Planning a trip was a breeze.

Fantastic experience: I have never had a negative AAA experience. Everybody has always done helpful professional friendly and wonderful. One of the best investments I've ever invested in was triple A.

Fantastic experience: Very great customer service. If your a AAA member lots of money saving plans

Negative experience: Spoke with a Karen over there a few days ago she tells me that she was sending over a flight itinerary for a trip I'm taking with my mother, never got the itinerary and couldn't get anyone to answer the phone. They kept me on hold for about 30 mins then just hung up the line. If you're looking for airline tickets stick to sites like Priceline, CheapOair and kayak. I will not be wasting my time with this company for flight assistance again! Very poor service

Negative experience: Such a disappointment. Noone ever got back to us about a trip. Horrible communication.

Fantastic experience: Our advisor was most helpful and descriptive regarding our trip tiks. Very polite and friendly.

Fantastic experience: Courteous, helpful, friendly staff. Very satisfied

Fantastic experience: Here in 15 min, super fast. Service was top notch!

Fantastic experience: Trip Tic done on the spot ! Excellent service including maps and stopover Best Western hotels to and comming back home.

Fantastic experience: Very busy,, I called and was taken care of ...very polite and helpful...

Fantastic experience: I am disabled and I have trouble with standing up for any amount of time they helped me out with everything that I needed great professional services.

Positive experience: I needed to renew my membership, so I called and waited, and waited, etc.!!! I had a planned trip to CVS drug store on 38th Avenue North, so, I drove to the AAA travel agency, because it is very close to my drug store. One of the employees asked me if she could help me and I told her about trying the "phone service" to renew my membership" is NOT helpfull!!! I was in & out of the AAA store with my service of renewal in a very short time. Mission Compleated!!! Thank you to all who work in that store. Your customer service = 5 Stars!

Fantastic experience: They had the travel maps I needed, and were able to transfer my membership from Southern CA to the Carolinas.

Positive experience: Nice little outlet. Nice people. Not much else.

Fantastic experience: Efficient and very helpful. Got routed and everything I needed for my trip!

Positive experience: They've always done right by me. I think I will upgrade my plan this year or lock myself out less. Couldnt get a jump start b/c I was out of service calls. Fudge!! Live&Learn✌

Fantastic experience: Went in to purchase an adaptor for overseas travel. Associates went over and beyond expectations. Even called an employee who had the day off the endure we had the correct product. Other staff stopped what they were doing g to help. Place was cleam, watm and friendly. A little limited on travel merchandise (head pillows...)

Fantastic experience: Being with varying options.... absolutely devout.

Fantastic experience: Great place saved me almost 800 dollars

Positive experience: We needed a map and got exactly what we needed.

Fantastic experience: Excellent services at this location and the insurance was the cheapest around.

Fantastic experience: Ms. Sample was excellent.

Fantastic experience: Chuck was fantastic in helping us to find a route for our move back to NE. We now have the maps, marked out, the trip tic and the books to help us with accomodations along the way. Great customer service!

Fantastic experience: Service was excellent. I didn't have an appointment but they helped me with about a 2 minute wait. Got my flight reservations.

Negative experience: They are tampering with their ratings. This place is awful. This rating may not even get posted.

Fantastic experience: My husband and I went in this weekend to book a trip to Universal Orlando. We were helped by Joy, who was so great to work with. She made sure that everything we wanted and needed was taken care of. She even went so far as to call Universal to make sure all our questions were answered and find us the best deals. We will definitely go back to book our future trips!

Fantastic experience: Took care of all my need

Fantastic experience: Easy to browse

Negative experience: Would not even return my call.

Fantastic experience: Desiree took the time to accommodate our request! Appreciate her assistance!! Thank you Desiree!

Fantastic experience: Friendly staff, very efficient service.

Negative experience: This had nothin to do with the truck driver. He was nice, respectful and understanding. However, dispatch needs to be worked on. They almost left us stranded because they didn’t believe us last night. We were accidentally locked both sets of keys in one of our cars we were picking up. And they kept refusing us service because they didn’t believe us. Over the phone. It was HORRIBLE. luckily we FINALLY got them to believe us and come unlock the door. Just took awhile

Negative experience: I had locked my keys in my car and normally I have great customer service but the woman I 1st spoke with accused me of trying to steal my own car and stated that they could not help me open my car door. She was very accusatory and unhelpful...until finally reluctantly sending a tow guy she stated to be there by 1130pm he promptly arrived at 9pm was great and very helpful...I give the tow guy 5 stars.

Fantastic experience: They have got me out of several jams with car Just got travel plans for July through agent... They (help) is just a phone call away...

Fantastic experience: As always with customer service in Myrtle beach outstanding.

Fantastic experience: Popped in for a passport photo, which is included in my membership. In and out in 10 minutes. Great service as always.

Fantastic experience: Very professional and helpful

Fantastic experience: They were super helpful!

Fantastic experience: Needed maps and tour books. Within 5 minutes i was back out the door

Fantastic experience: Extremely helpful getting my problems solved and getting where I needed to be with awesome support along the way!

Fantastic experience: It really is a perk to know you can safely be helped when broke down. My membership pays for itself. Also other great discounts

Fantastic experience: Very knowledgeable customer service agents. Multi service office. Insurance, travel information, also sells suitcases, and travel needs.

Positive experience: Very fast service and had the tools he needed.

Fantastic experience: Got my picture taken for my passport. Great service and Free to AAA members

Fantastic experience: My sister had locked her car running with the keys inside. AAA was there in twenty minutes. It was great.

Fantastic experience: Great service

Positive experience: Nice FACILITY, crowded with merchandise, Robert was very pleasant

Positive experience: Like their services

Fantastic experience: Staff is always so helpful. Love going there!!!

Fantastic experience: Great customer service. Walked me and my family thru safe social distancing and care.