AAA Tulsa 15th And Lewis

Negative experience: Called during snow storm and was pleasantly surprised when told they'd be able to help in a couple of hours. Aaa Called back an hour later and let myself know to call back after 8 the next morning and they MIGHT help ,week ago or so they couldn't tell myself after several conversations with staff and hours when my expensive battery in my van expired and I should just suck up and buy another.their batteries have 3 year warranty interstate which I purchased from my mechanic at half the price has 5 year warranty. Aaa really going down hill.may switch to my subaru new car road assistance they showed last night like promised.

Fantastic experience: Excellent service

Negative experience: Late by 5 minutes and told me to reschedule for tomorrow or later.

Fantastic experience: Very helpful.

Negative experience: I work for a tow company and have been around this stuff my whole life. Never have I ever had a driver cut not one but 2 people off in the matter of within a mile. Not looking barely using a blinker and then thinks it's funny that he does it. Old man gonna catch some hands next time.

Fantastic experience: Teri Keeth, was very helpful also answer all the questions I had. Very polite.

Negative experience: On Wednesday August 28, 2024 I found myself with a flat tire on the southbound section of highway 75 in Tulsa, OK. At 5PM I called the AAA roadside assistance on my card. The person I talked to wanted to know what address I was at I explained that the highway is elevated where I was located. I could see two exit signs ahead of me.They were labeled 4B & 4C. I travel in that area and know that the first exit go to the Broken Arrow highway 51 and that the next exit takes you to 7th Street, down town Tulsa. The dispatcher said someone would be there in an hour. It was 90 degrees, I had no water and no tow truck had arrived. I called the roadside assistance number again and was told my order had been cancelled. To say I was distraught at this point is to say the least. The dispatcher told me she didn't know why the first order had been cancelled. I was very upset and said a few things that I would have rather not said. I told her I was without water, it was too far away for me to walk along the side of the road to get to the next exits. I did not feel safe doing that. I was incredulous when I was they could get someone to me by 8pm. This meant I was going to have to be stuck in the 90 degree heat for another two hours if I was lucky. When 8pm came and still no tow truck or communication from you dispatch center. I called to the Oklahoma highway patrol.In less than 30 minutes they were on the scene. They gave me a bottle of water to drink and I could stop shaking. By 9pm they were able to get a tow truck for me. They had spent more than 30 minutes trying to get through to your dispatcher who told them their phone was ringing off the hook.Perhaps you need to get more phone lines and people to answer them. Your roadside assistance at least in Tulsa is a Joke. I was able to see your dispatcher left me a phone message. I was totally unaware they had called. When someone didn't respond to those calls why didn't they text me instead of blowing me off. I wouldn't wish that nightmare on anyone else. no photos Your system would not let me post this nightmare experience

Positive experience: Went to set up an Alaska cruise in their travel agency. I'll reflect on how it went after the fact

Positive experience: Staff never truly welcoming there. This visit was pointless...was supposed to be for IdentoGo service which had to be sch'd online yet the machine at AAA was known to be broken at least a day or more before my appt yet neither they nor anyone from IdentoGo notified me...annoying waste of time. Forget calling IdentoGo as their CS staff is even more unfriendly and useless.

Fantastic experience: Rose Dimalo is the best! Knows her business & works hard to satisfy her customers.

Fantastic experience: Good service. Plenty of space. In and out. Lots of travel acc. I bought an international driver's permit (IDP) there.

Fantastic experience: Friendly customer service. Thank you

Fantastic experience: I visited here to get info about travel plans for summer. They were very helpful and informative. I will definitely be back when I need more info or help with travel plans.

Fantastic experience: Long term member. Great road service

Fantastic experience: They were very helpful and helped me with my problem

Fantastic experience: Renewed my membership, Shawna was super helpful, thank you so much

Fantastic experience: Awesome experience definitely will return

Fantastic experience: Great staff good location

Fantastic experience: Friendly and knowledgeable

Fantastic experience: The lady African American with glasses helped us coming in door. instead of just signing me up for basics ,she found a deal to include my husband and grown kids for not that much more. she was awesome.

Positive experience: Auto and home insurence as well as travel plans and Emergency Responce and tow services.

Fantastic experience: Wicked friendly and very welcoming.

Fantastic experience: They responded quickly... followed through & did a great job !!

Fantastic experience: Nice new facility that is very clean. Great staff. I was finally able to meet my insurance agent face to face after years of her providing great service over the phone and email.

Negative experience: Get the maps. Trip Tips were so confusing. The order they were in was extremely frustrating.

Fantastic experience: Love AAA. On small price per year for assurance if you need a jump, unlocked car, change a flat or tow service.

Fantastic experience: Price is cool got what I needed done that is a roadside assistance membership

Fantastic experience: They were amazing I had a trip mapped for me it came in the form of a nice booklet. Very impressive!!!!!

Fantastic experience: Helpful people when it comes to Amazon services

Positive experience: For almost all of your travel needs.

Fantastic experience: Came in to get an international driver's permit and they were super helpful and quicker than I expected. Also, the passport photo was only $15 (for a nonmember).

Fantastic experience: Very helpful people in AAA.

Positive experience: The fact that it was open doesn't do justice if u get the request wrong. Thank GOD for Mark, I believe his name was. Susan or the first call center person did Not care to get it right! Why do people work in a place for years and Never improve the place or function in excellence, it bewilders me!?!?!

Fantastic experience: Ms. Dena was the agent that set me for roadside service and a few other things. Excellent service, this WILL save me future towing expenses.

Fantastic experience: I came here to pick up my PIKEPASS sticker. It was a very quick process with friendly employees!

Negative experience: Couldn't give them negative stars. I received a membership as a gift last 2 Christmases. Needed a tow this week. Could not even speak with anyone after hours of frustration. So I paid $106.00 for a tow truck. Triple F! Threw useless card away and will request anything but FFF membership next xmas

Fantastic experience: Mrs. Rosie is amazing. She is always willing to help and was very sad but helpful when my husband passed. She was super helpful knowing that my husband was the one who usually took care of this. Thank God for blessings like Mrs. Rosie.

Fantastic experience: We went to AAA for our international driving licenses. Great location and very easy to park. The service is stellar. We were greeted on entering and we had immediate service. We were able to finish our process in about 15 minutes. Well managed location with great and helpful people.

Fantastic experience: Users have 7, SEVEN, days to collect. Delivered goods do not show up on my Amazon Alxea tower messagers.

Fantastic experience: AAA is a amazing company. Our house burnt a couple of years ago. They helped us in every way they could. I can still call my representative and he answers all my questions. I called at about 3:00 in the morning. I locked my keys in my car. They were there in about 30 minutes. The gentleman was so kind.

Fantastic experience: Amazing Customer Service! I had a blowout on expressway during rush hour traffic. I had accidently let my membership expire. I renewed membership and had a driver there in 30 minutes. Everyone questioning my safety from person answering phone to driver asking me to sit in his truck while he changed tire, as it would be safer. Thank you!!

Fantastic experience: Courteous and speedy enrollment in new membership.

Fantastic experience: Omg we can't say enough about the help Marian Dreyer did for us for our alaska cruise

Fantastic experience: E

Fantastic experience: Great service

Fantastic experience: Great customer service, joined up.

Negative experience: The last few times we used triple was we had to wait OVER 3 hours. We are a premium customer but that doesn’t matter. I remember when triple a was really good. Not anymore. Apparently they only use ONE towing service int the area. This is unacceptable!! We have now been waiting over FOUR hours for service because they won’t call the tow services closer to us. My mother is 81 years old and to be left on the side of the road at a very dangerous intersection is appalling!! I WILL be filing a complaint!!!! It’s midnight and no one will answer the phone. Unacceptable

Fantastic experience: Great helpful staff. The only place to get a paper map.

Fantastic experience: Very good

Fantastic experience: They were helpful and friendly

Positive experience: Tow truck driver was courteous and polite.

Fantastic experience: Locked my keys in my car. Called them and they were there and had my car unlocked in under an hour.

Negative experience: Terrible, 30 yr member, called to add my grandson to my membership or a new account. Took more than 2 weeks to receive his card. Also transferred to ins. Dept. for a quote on changing my home & auto ins. Quite a long conversation with agent. She was to check and call back. Have not heard a word from anyone at AAA!.

Fantastic experience: Good place to visit

Fantastic experience: Very curious and helpful. Enjoy their company.

Negative experience: I have been a member for 6 years. On a trip, my vehicle broke down. It took AAA 16 hours to get atow truck to me. The driver took a longer than necessary route to pad his account. I had to use the trip interruption insurance..It took 2 months and numerous calls to get a refund. I received a letter today, stating Aaa would not renew my membership.

Fantastic experience: Awesome thanks

Fantastic experience: I was here at AAA to pick up an Amazon package at their Amazon Hub Counter. The young lady working there was delightful! She got my package quickly and was asking about my travels. Nice!

Fantastic experience: Love AAA! Always use AAA maps & roadside assistance! Discovered AAA also has passport photos! Just $2 to $6, depending on your membership level! A small fraction of the $15 price elsewhere!

Fantastic experience: Very quick. Made my appointment online, got there way too early. Got seen on time & was done within minutes.

Fantastic experience: It's a good cheap plan. I used it one time this year for towing. I have the classic They have three plans to choose from.

Positive experience: Nice and friendly people very helpful

Positive experience: Trip information package was not very helpful. Most maps and tourist information packets were missing. AAA is wonderful when you have car trouble, but Google Maps is more useful as a travel guide.

Fantastic experience: Gave me all the information I wanted about roadside service. Been a member for years.

Positive experience: I just wanted to buy a Colorado map, but those are only available to their members. I did end up being able to purchase a nice atlas though.

Fantastic experience: Very helpful, they've got the maps.

Fantastic experience: Very professional and great service keep up the great work.

Fantastic experience: Love AAA they have helped me out no matter what time and what it is recommend this for anyone who needs help

Fantastic experience: The agent was very knowledgeable and helpful.

Fantastic experience: It was great.

Fantastic experience: It is really helpful place to reach. If you are a member, they will take care of you

Negative experience: Worst situation ever with AAA. Stranded with kids and baby in Texas on vacation in between citys, next major city was 300+ miles away AAA and said company wouldn't come pick us up or tow my vehicle because of how many children i had. After asking could they just tow and we could walk to closest exit or town they said NO and just left me and my family on the side of the road in 108 degree weather, they wouldn't contact another company to tow either. Instead they suggested i call a uber (nearest social transit was 1 hr & 30 minutes away) just to get 30 miles to next small town. TERRIBLE, after being a member for 3+ years and in that 3 years i used 2 free tows. No help what so ever i give them a -10 stars for paid services

Fantastic experience: AAA is a nonprofit who gives their profits to their members and employees

Positive experience: Got right in, and served right away. They were very quick, helpful and friendly.

Fantastic experience: One of many addresses you can use in Tulsa for Amazon deliveries. Why feed the porch pirates? I've used them several times now. Pickup is quick and easy. Fast and friendly.

Fantastic experience: Love these people! They are so helpful and have the knowledge to help plan trips. They are also good about supplying maps and other literature for the areas of interest. Marian was great!

Negative experience: POOR SERVICE 2 times in a row. This is the second time I have needed a tow in 18 months. Both times I was given an estimated time and told I would be updated. First time the driver ran behind.. understandable, but we waited in 90 degree hot car for an extra delay because driver serviced a car who had just called from the same parking lot before us. We had been waiting 90+ minutes.. Toaday we were told 55 minute wait and that we would receive updates. No updates at 55 minutes so called dispatch was told D&L had accepted call but were delayed and to expect an additional 45 min wait. I explained this was not acceptable and dispatch said they would try to route to a quicker driver and call me back in about 10 minutes. 20 minutes later no call. Called again and third dispatcher was not able to comprehend the problem so I was transferred to supervisor and by this time had to cancel tow. Asked for a supervisor to lodge complaint regarding not being called back. Was transferred back to call taker who informed me they have no supervisor to speak with and that member services wouldresearch it. Not happy with this type of service or response. Maybe try tow service through car insurance policy, not planning to renew.

Fantastic experience: Love AAA

Fantastic experience: Very helpful staff. Not a member of AAA but didn't seem to matter. Was advised of products they offer while I was getting my International Driving Permit. Quick easy process with proper ID.

Positive experience: Good customer service.

Fantastic experience: So helpful. I have used this office for years. Always very friendly and knowledgeable.

Fantastic experience: Was great

Fantastic experience: Good service nice people

Fantastic experience: Very friendly and helpful staff. Would recommend to anyone.

Fantastic experience: Great customer service!!

Fantastic experience: I would recommend that every individual who needs car insurance at least check with AAA, you will be glad you did!

Fantastic experience: They will make sure u get what u need

Fantastic experience: AAA very reliable and efficient.

Positive experience: Speedy reply!

Fantastic experience: Love there road side service

Fantastic experience: I stopped in to inquire about a new AAA membership. I not only purchased it for myself, but they added on my daughter for free. I love the discounts you can get with AAA. You can get 40% off of museums and galleries and the hotel discounts are great!

Negative experience: As a AAA member it hurts me to leave such a low scoring review, but it must be said, the staff was not very friendly and I felt completely out of place. Having been to AAA locations in the SF bay area, I was used to great customer service, but sadly, this location in Tulsa, gives AAA a bad rep.

Positive experience: Went there to pay bill. A 45 year customer!

Fantastic experience: I took my 80-year-old mother to the Auto club member services office to have her passport photo taken. It was easy for her to get in with her walker. Staff there were attentive and friendly. Highly recommend.

Fantastic experience: Great membership services location. Shout out to Sheri, her assistance was invaluable.

Fantastic experience: Quick, and exactly what i expected.

Fantastic experience: No DVD player on the shelf. No problem, Magnolia sales rep seen me ordering one so he came over said he had one in stock. Thanks for watching to help Went home with what I was shopping for, no waiting for delivery.

Fantastic experience: great service

Fantastic experience: Brent shopped for auto insurance for me. He was knowledgeable and very curteous. No detail or question escaped him. He is my agent now, gaining my trust and support.

Positive experience: Staff was very helpful and I look forward to doing business with them in the future.