AAA Franklin

Negative experience: Haven't been to the branch in years, but been trying to get a new car battery for four days now. Every time I call in the morning they say its available till 9 pm, I call when I get out of work at 430 and I'm told its not available. Service has tremendously dropped off with aaa that's for sure

Positive experience: Going to AAA in Franklin MA for 15+ years, and have always been helped very well even as their services and responsibilities have expanded, especially now they do many of the services that are usually done at MA RMV. It’s always best to call ahead, and schedule an appointment for certain actions. It’s far better than waiting at RMV. I’ve had good service at most AAA offices and Franklin has always been a comfortable place to do business.

Fantastic experience: Just went in today for the first time ever. Had an appointment to renew my license and chose to get the REAL ID. First person to help was a male trainee who was very helpful and polite. Walked us through everything and corrected a few things that were in error. We waited a short while and were then helped by Joy. She lives up to her name! What a lovely, kind and thoughtful person she is. Made the process so much easier and was very knowledgeable about everything. SO much better than the RMV. Thank you Joy for all your kindness and help and also the trainee. God bless you both!

Fantastic experience: Simply awesome !!!

Negative experience: I don't know what the heck happened to AAA. It seems as if they have just turned into another branch of the rmv. Most of workers they have there seem like they just came off working at the rmv. No personality and very rude and disrespectful. If I understand this correctly, we are paying for this service and this is how we are treated. This is not the AAA that I know of a few short years ago. Maybe this is the trend for most of the companies in the customer service field. Absolute disgrace! DO BETTER AAA!

Fantastic experience: I went here to renew my license. I made an appointment online and they took me right away! I was in and out in less than 15 minutes. Everyone was kind and welcoming.

Fantastic experience: Always helpful and polite a overall great experience. Though I do wish Regal movie theaters still except AAA but not anymore.

Negative experience: I went in to talk about doing a trip. They had a line up to the door all for registration needs. For the regular AAA to renew by no or discuss a trip. I just turned around and went home. I tried to call and they were too busy to answer. They are no longer AAAA I guess just an extension of the registry.

Fantastic experience: Need more time to focus.

Fantastic experience: I came in today for RMV services as I had booked an online appointment. Although today didn’t go as planned I would really like to thank Joy for all her help and support through the process she was courteous took me in earlier as there was no one else there, and I was out well within 15-20 minutes. I did speak to a gentlemen towards the back also very nice and kind to let them know what a great asset they have in Joy! Thank you so much again!

Fantastic experience: They are amazing. Customer service is GREAT!!

Fantastic experience: It was quick and easy to renew my license here Would come back here again if I needed to do again in the future

Fantastic experience: Went in for the rmv services. Linda was the one that assisted me. She was so sweet and very helpful through everything. She made the whole process much better.

Negative experience: Horrid service, ashamed to even be a member, needed a replacement “24” sticker for my license plate on a active registration woman refused a image on my phone, plate is active in rmv database, went to Milford rmv and got a sticker no problem. SHAME ON YOU AAA, will never renew or give another dime for this asinine customer service. Also lady it’s 2024 covid is long gone lose that mask grandma

Fantastic experience: We always go there to get documents notarized as well as apply for the drivers licence renewal. If you have a AAA membership then thr notarization is free as far a I know.

Fantastic experience: Great place to go to renew your driver's license, much better than going to the RMV!! Join AAA now it's well worth the money!

Fantastic experience: Larry Recla is the best insurance agent I've ever had. He is very responsive, knowledgeable and truly cares about his clients.

Positive experience: They are nice, organized, and 100% better than the people at the RMV.

Fantastic experience: Fast service very friendly

Negative experience: Can't take photos, can't tell me when they can take photos. Fail.

Fantastic experience: Great service

Fantastic experience: Staff are helpful and very informative.

Fantastic experience: Was so fast and easy got my driver license renewed.

Fantastic experience: Great place with lots of great services. Staff was friendly and helpful not just to me but to all other customers I saw in there being served. A good location.

Negative experience: Roadside assistance awful! Waited TWO and ONE HALF HOURS for Roadside assistance on Sunday, June 4, 2023! Was first told at 6 pm it would be one hour. Called numerous times told them had a passenger in 90’s was raining and cold. Called at least 5 times, at one point someone told me it would be 20 minutes at 6:30 pm and on other line someone was telling me 40 minutes but AAA tow truck did not arrive until 90 minutes later at 8:30 pm! NOT ACCEPTABLE SERVICE! For what do we pay yearly? Exhausting!

Negative experience: Called up asking a week ago for an ID, I came in, and they said they can't do it.

Fantastic experience: Great place for travel arrangements. Wonderful service.

Positive experience: People working there were nice enough and the place is clean. I am disappointed with the current state of AAA. I went in to get discount movie tickets because there's a $2 fee when purchasing the tickets online. I went to get them in the store to avoid the fee and the price was inflated in store to match the online fee, which is disappointing. It's quickly becoming not worth it to be a AAA member.

Fantastic experience: I almost don't want to write this in fear that other people will take appointments but everyone at this location is so lovely and patient. Very knowledgeable. Be sure to set up an appointment for rmv services if that's what you're going for.

Positive experience: I got through the Registry pretty quickly and everyone was very helpful.

Fantastic experience: Friendly, efficient and helpful, what more could you ask for?

Fantastic experience: In and out quick with my appointment. Made my license renewal quick and easy!

Negative experience: Love how my wait time is slowly extended by an hr and a little more as I CONTINUE to wait.

Fantastic experience: I cannot say enough of this AAA office. I was in and out within 20 minutes. The staff was pleasant and very helpful. Tell ya what. Compared to going to the Registry back in the 60's, 70's, 80's is light night and day! You dreaded going! Not at this office! Thank you!

Fantastic experience: Very easy in and out license renewal... 5 minutes maximum wait

Fantastic experience: They were VERY nice when I went in there to get a new license and photo. Answered questions patiently and great service.

Fantastic experience: Very helpful with club membership, and registration on my truck, real nice group of people

Fantastic experience: Awesome customer service !! Friendly staff ! They made it easy !

Fantastic experience: Extremely friendly staff both greeters, insurance, rmv processing. They are professional and don’t speak to people rudely like a lot of places do lately. I heard their patience with several older customers which made me happy to hear. If you are deciding where to make your appointment I highly recommend this AAA location.

Negative experience: Their travel services have gone downhill book Disney through them last year and it was great. They printed all the confirmation numbers and travel insurance info. Book through them again and it has been hell. They never printed anything. They should stop offering travel service if the do not have the staff. Called AAA they will have someone get back to me in a few days. It will be too late since we are about to leave. Call disney they can’t make modifications since I booked through AAA. Never again Never.

Positive experience: Appointments were booking out 2 weeks in advance. Service was prompt. Woman helping me was effective but not the friendliest or very communicative. Got what I needed done but glad I didn’t have any questions for her.

Fantastic experience: Great customer service

Fantastic experience: I would highly recommend AAA Franklin for anybody either with or without a car the discounts they give you are so crazy and they have a registry right inside so you don't have to wait in line at a motor vehicle registry place the girls that work there I say girls cuz there were no guys visible we're awesome so friendly knowledgeable and helpful five stars all the way

Fantastic experience: After going to AAA! I swear that I will never go back to the Massachusetts DMV if it can be helped! The people were kind, efficient, an actual joy to work with. Keep up the good work, you got my vote, any other state funtion you can take over!

Negative experience: Couldn't get through by phone

Fantastic experience: Simple license renewal

Fantastic experience: I had to travel there because it was the only place I could get an appointment for RMV business. It was a great suburban experience. Short line, nice personnel and I was in and out in 17 minutes.

Negative experience: Discrimantly allow others to get work done without appointments and turn others away.

Negative experience: This AAA office in Franklin has to be the worst collection of incompetent employees known to man. I had to return TWICE today and each time it was "Oh, ya, that document won't do" Why didn't you tell me that the first time? I will NEVER go back to this office again!

Positive experience: Tried to get in for an appointment for my son's learner's permit. I called the AAA Franklin branch number in the am and was told I could pickup my son from school and go in and do standby (wait for an opening). When I got there they associate/manager(maybe?) told me I needed an appointment and didn't even consider taking us on standby because this was "such a busy branch", and apparently it didn't matter what I was told on the phone. There were only 4 customers in the office, 1 being helped and 3 waiting. There were more associates than customers there! Very unhappy about losing 1.5 to 2 hours of my time because one AAA associate on the phone said one thing and the person at the branch was not helpful and not courteous at all. Wish I'd taken a photo or video of how "busy" it was. Update: While I was very disappointed with my first visit to AAA Franklin, I do want to update this review now. I wrote to AAA to explain exactly what I explained above when I arrived home that evening. First thing in the morning, the District Director emailed me back and asked if we could talk on the phone. We talked within 1/2 an hour of the correspondence, I explained what happened in detail, and I was assured that my experience was unacceptable and would be handled internally. She made sure that my already scheduled visit, two days later, would go smoothly and it did, in and out in maybe 13 mins or less. We were provided with a free extension to our AAA membership for our troubles. In addition, I was offered assistance with another upcoming RMV appointment as well. While our son still had to miss practice to go in again, we still wasted our time which is precious, and it doesn't change the very poor experience I had at the branch originally, it is very important that AAA backed up their reputation and are absolutely determined to make this right for us overall.

Fantastic experience: Convenient location for registry services

Negative experience: 3 hours late

Fantastic experience: Quick and easy place to get your license renewed. Staff very pleasant. Taking full advantage of that AAA membership!

Fantastic experience: Easy in and easy out. Much better than the RMV.

Fantastic experience: No problem getting my membership renew. Friendly staff

Fantastic experience: Great place to renew your registration, and get your ID license

Negative experience: Been standing here for 10 minutes listening to an agent shoot the breeze with a customer. Perhaps there is a reasonable explanation like waiting for something to process, but at minimum there should be a customer acknowledge and explanation you aren't just screwing off

Negative experience: Horrible a person can't take the time to help people out. People standing around ready to go home instead of taking the time to do there job. Customer service is really going down hill these days. Always we are customers of aaa and still didn't give us the time of day.

Fantastic experience: Excellent place to renew your driver's license.One more reason to join AAA.

Fantastic experience: Super fast and friendly! They're great at helping you figure out what you need, and the RMV services were so much better than going to the actual RMV. Definitely recommend!

Fantastic experience: Excellent customer service!

Fantastic experience: It was a perfect experience. Amanda was kind and professional. She was the best.

Negative experience: I heard great things about this location's RMV services and helpful staff. Maybe I just found them on a bad day but... if you need proof of residency and choose to use bank statements, Chase is not one they will approve because it doesn't say "Statement" on their statements. Additionally, they are not aware that car insurance policies do not have the word "Declarations" on their coverage summaries, that is Renter's or Home Owner's insurance. For that reason, they will not take those documents as valid either. Lastly, if you are the type to call ahead to confirm their capacity to do something, don't waste your time. You'll likely get someone from a different location and the individuals at this location will tell you the ones in the phone didn't know anything and what they said is invalid. They will consider doing it (read wait times worse than the RMV). In sort, just go to the RMV, it is horrible but they at least know what they are doing and what documents they are looking at. (Literally took the same proof documents to the RMV and had absolutely no trouble.) The management of this office chooses to foster an attitude where employees intentionally make RMV tasks more difficult than they need to be.

Fantastic experience: So much better than the RMV! Fast, friendly, helpful service provided in clean, uncrowded facilities. Two thumbs up!

Fantastic experience: Got right in, and because I have a premiere card it was free

Fantastic experience: Fast courteous Service. Highly recommend using this office

Fantastic experience: A Triple A member since 1992 I didn't take advantage of all the services AAA provides. The office in Attleboro are great from clean, organized and a superb customer services. I'll go my way to go to this office.

Negative experience: Worst AAA Service Center ever... * Less knowledge * Poor Customer service

Fantastic experience: Got in and out in 20 minutes to renew my license. They really saved me a ton of hassle when I needed them most!

Positive experience: Nice and clean inside.

Positive experience: Convenient.

Fantastic experience: excellent

Fantastic experience: Very well organized, with a knowledgeable and professional team.

Fantastic experience: Thank you for the excellent service. Very efficient and professional.

Fantastic experience: No lines

Fantastic experience: The service was exelente, I recommended it.

Fantastic experience: The people was awesome I love it in and out very fast love it

Fantastic experience: Quick service

Positive experience: Friendly, but uninformed or inexperienced service regarding filling in forms for MA motor vehicle registration. Made two trips and still did not have all forms. Thanks to Worcester RMV staff, I was able to get ALL correct forms and fill them in correctly, saving me a third trip to AAA and a second to RMV.

Fantastic experience: Friendly staff.

Fantastic experience: Great customer service

Negative experience: Applied for a REAL ID here months ago and it was never received. Called the Franklin office and they all but told me it wasn't their problem, I had already paid the membership fee. They made no attempt to reconcile the problem and did not refund my membership fee, despite providing none of the services they claim to.

Negative experience: Terrible organization, incredibly unprofessional and constantly losing their clients paperwork and property, and fail to take accountability. Not sure if this is branch issue or a fundamental one.

Fantastic experience: I came in to renew my license as a Real ID and was in and out in 10 minutes! During the process, the lady helping me was nice enough to let me email a bank statement to them to print out when it turned out that one of my documents (The RMV correspondence letter) couldn't be used as a proof of residence. Overall, the staff was very friendly and helpful!

Fantastic experience: Great service! Madeline is a really good agent.

Negative experience: Applied for a Mass Real ID through their office in late May. As of today, I still have yet to receive it. Called the Franklin office, told me it wasn't their fault and to call the RMV. Called the RMV, told me it wasn't their fault, probably lost in the mail and to call the Franklin office. Nobody took any responsibility and I am still without identification, out $50 and even more angry at the bureaucracy then ever before.

Fantastic experience: Great service and very friendly and knowledgeable. Most accommodating. Very pleasant experience.

Fantastic experience: They are great for trip tickets I always get one before I travel it come with direction and a host of other good info like where there is construction and how to bypass it if necessary.

Negative experience: They were not able to give me an alcohol ID card, even though I had an expired drivers license. It was a a complete waste of my time.

Fantastic experience: Very helpful and efficient service.

Fantastic experience: Just love triple aaa. Staff is friendly. Always there when I need service if something happens to my truck. Dont know what I would do if I didnt have a triple aaa member card.

Fantastic experience: The staff was very professional on what I needed to get done at that location.

Negative experience: One of the women behind the desk was very unprofessional and did not provide my family good service by delaying our appointment and forcing us to leave and make another. Otherwise, the place was well kept and the rest of the staff was polite and professional.

Fantastic experience: Used their Notary services, very friendly and helpful staff.

Fantastic experience: Girlfriend was a little late for her appointment and they took care of her no problem

Fantastic experience: I don't know what I would do without AAA. Their employees are soooo polite and professional. Keep it up.

Positive experience: I wanted to get an appointment for renewal of car registration, but I couldn't get an appointment till either 10/23 or 10/30. I needed it for this week. Ended up on the phone with RMV for 2hrs. It's great that they do RMV things, but getting checked in can be a long wait here also

Fantastic experience: Very helpful and kind service.

Positive experience: Got my REAL ID..very busy..2 hour wait..at least over.

Fantastic experience: Great customer service. This is a well run shop. Not always better than the RMV though. I was told an hour and twenty minute wait to renew my motorcycle registration. I was in and out of the RMV in less than 20 minutes.