AAA Daytona Beach

Fantastic experience: I wanted to get an international driver's license. Michelle is very helpful and patient with me.

Negative experience: Never could get a tow truck driver to our location. Waited over 90 minutes. The customer service reps were ridiculous and couldn’t get their crap together. Not sure why I even both paying for this crappy service. Shame on you AAA.

Negative experience: never using this service again. Paid them for 10+ years and never used them. One day my truck broke down “in town” and it took them 3 days to get there- they told me to call once per hour, i had to convince the managers of the store not to tow it because i had my service i PAID for and could not afford to take it from being impounded. your better off and its cheaper to just call a tow place if you need it on the spot.

Negative experience: Just realized how useless this membership is. I paid for a full year, last year when I ran out gas. They never showed up. Fast forward 11 months later. On the side of the road with an infant needing gas. They tell me to call highway patrol or wait an hour or more. Guess what? You can get an uber out there in a fraction of the time to take you to a gas station. Dear AAA, stop sending me letters to renew my membership when I wasted all that money on you for nothing.

Positive experience: To expensive From policy in 2021 to today almost $450 dollar increase. No accidents for 30 years just chipped windshields 2 or 3. Same coverage. Went somewhere else for the same coverage $600 a year savings.

Fantastic experience: Easy nice to deal with.

Negative experience: Waited six hours and no show, no call, no nothing. Received text stating they were busy (you know the automated message nearly EVERY company uses as as excuse for their delays… we are experiencing high number of calls BS). SIX hours and no one was assigned to take the call. Finally called local locksmith and he was there in 30 minutes. Thanks for the waste of time and money, AAA.

Fantastic experience: Got car and homeowners bundled.

Fantastic experience: Excellent customer service. Not too long of a wait. Most definitely worth the membership.

Negative experience: Two different occasions they were called. First time no show second time no one answered phone. Husband cancelled account. 3 months left on account. Member for many years. They refuse to return unused portion of the money. So if yo don’t cancel within 6 months, you don’t get your money back. Ripping off the customers. No longer a customer. I will try Good Sam.

Negative experience: Traveling from Oregon we found ourselves in need of a tow. Despite the fact we also have RV coverage and we told them we had a small trailer they sent 2 tow trucks that were not able to get us to a shop. I talked to 2 supervisors the first one put me on hold for 28 minutes and never came back on th line. The second told me that they wouldn't tow the trailer as it wasn't disabled. When I peotested she also put me on hold I disconnected after 18 minutes. Keep in mind I am in Florida in July all of us pushing 70 and was also told they would only transport 1 passenger the others would have to make other arrangements. Fortunately my daughter lives around 70 miles away and she and her boyfriend were able to pick up my wife and sister. My initial call to Triple AAA was 1:40pm I was finally picked up at 5:40pm long after the shop I had made arrangements with to repair my vehicle had gone home for the day. Thinking about Triple AAA I would reconsider. If we had the ability to rate in negative numbers I would have. Will Williams

Fantastic experience: I needed to renew my IDP. I was attended to promptly & professionally.

Negative experience: Car was stranded for over 12 hours and I had to call twice and make another request! I will NOT be renewing my membership. The company is not reliable. If I was stuck in the middle of no where I cannot depend on AAA!!!! If I could give 0 stars I would!!!!!

Fantastic experience: Great service. Good drivers. Thanks for being there when I need you.

Fantastic experience: Wanting a Triptik within a week's time, we were helped immediately as a walk in customer. Spacious office, availability of staff & a wonderful customer service representative helped us with what we needed. Easy to access & parking.

Fantastic experience: Agent Joseph McCormick is very knowledgeable and very easy to work with.He offers you many options without any pressure.I would definitely recommend him to anyone seeking insurance.

Negative experience: The WORST SERVICE OF ANY COMPANY I HAD TO DEAL WITH. WHAT A COMPLETE WASTE OF MONEY. FROM PAYING BILLS TO GETTING ROADSIDE ASSISTANCE, A COMPLETE JOKE.

Fantastic experience: Always great service

Fantastic experience: ACG was Heidi Hales-Walker. Professional and Pleasant all the way. Made me feel comfortable. Gave her my insurance requirements and she did a great job giving me my options. Heidi was able to give me significant discounts and save me considerable monies by choosing AAA Car Insurance. Thank You.

Fantastic experience: Yesterday I received the shocking news that my current insurance was dropped through no fault of my own, the company no longer wants to handle auto insurance in Florida. I was in quite a panic and had to do immediate research to find another auto insurance carrier. I first picked a local insurance company from the phonebook/online that was a broker. After speaking with them, they offered me their lowest option at 4X the rate I had been paying. So I went into the AAA office in Daytona Beach and was met by Heidi Hales – Walker. Thank goodness, she was very patient, kind and helped me sort through my mini crisis. It took some digging, but she was able to find me comparable insurance at the same price‼️ Hallelujah ~ I am so relieved I am now fully covered! If you want to compare rates or you’re in my situation, I recommend you giving her a visit!

Fantastic experience: Oh my goodness, I don’t have enough space or time to explain how incredible this office is. primarily Pattie and Heidi, these two next to each other you can tell they not only enjoy life but enjoy their jobs as well. Oh and Heidi thank you so much again not only for taking care of my car but also my wife’s care and our home insurance. This team is the best

Fantastic experience: Always helpful & professional

Fantastic experience: Got what I needed

Negative experience: DO NOT SIGN UP FOR AAA!! THEY ARE THE WORST! STILL WAITING FOR A TOW TRUCK 3.5 HOURS LATER! THEY STILL CAN NOT EVEN GIVE ME AN ESTIMATED TIME OF ARRIVAL! THIS HAS HAPPENED TO US THE LAST 3 TIMES WE TRIED TO USE OUR AAA MEMBERSHIP! A FEW WEEKS AGO AFTER WAITING 4 HOURS WITH NO ESTIMATED TIME OF ARRIVAL, WE HAD TO CALL ANOTHER TOW COMPANY AND PAY OUT OF POCKET! I’M STILL WAITING FOR REIMBURSEMENT! WHAT’S THE POINT OF PAYING FOR A SERVICE YOU CAN’T USE! SADLY. AAA HAS GONE DOWN HILL THE LAST FEW YEARS!

Negative experience: My lanyard got caught and pulled keys out of my pocket . Four hours later someone showed up

Fantastic experience: Agents are easy to speak with and well-informed about policy issues. Auto and home insurance actually went down in cost for 2025!!

Negative experience: I liked the AAA office and Patti is outstanding. Having said that, what I didn't like was the extreme difficulty that I experienced trying to make an appointment to meet with a travel agent. No one would answer the phone. I left numerous messages before somebody finally called me back, and then I was told that I had to make an appointment for travel assistance thru the travel agent department. I said that nobody answered the phone in that department. I was told that was the process. I ended up driving to the office and sitting there until I could speak with a travel agent. The process for making an appointment to meet with a travel agent needs to be changed and improved. I'm not sure that I would go back to this office for travel assistance.

Negative experience: my car suddenly didn’t start after helping my brother grab some stuff from Devon Self Storage. “Paul W” came to jump my car, & was supposed to have a new battery incase that didn’t work. his jumper didn’t work for some reason. he told us it was the alternator. he never offered the new battery. then he said he was gonna call us a tow truck & that it should be 20mins. 30mins pass, so i call AAA & ask them how long. they said “Paul W” never called it in. he neglected to confirm the truck was coming, & we could have been stuck for a few more hours after already being stranded for 3hrs. meanwhile i get a tow guy to come, he charges my battery with his & i ended up not needing a tow. i made it home & the car still runs. i suspect “Paul W” saw my Bible on the dash & my fringes & had something against me without cause, for being a Torah follower. he needs to be fired. Alex deserves “Paul’s “ salary. never trust a “Paul”

Fantastic experience: I had an unusual auto insurance question and Byron gave me great advice. Love the service!! And being a member.

Fantastic experience: Easy peasy.... I needed to sign paperwork so to make life easier, I stopped into the office. Without an appointment, I found that my agent was out to lunch... but another Chad stepped up to the plate and hit a home run with getting my papers in order. I was in and out within maybe 10 minutes. Signing up for car insurance in the state of Florida was a sticker shock... yes, from the regulate state of MA, my cost was almost triple for the same coverage. However, Jenifer Canada was so helpful in getting everything done and organized that it was a no worries process on who to choose. I had done my research calling no less than 10 companies to get quotes, and yes, AAA was the best. I'm still getting over the shock of the cost...but hey there's sunshine here in Florida.

Negative experience: Waiting for more than 5 hours to helps us with spare tire, after many calls and telling us they will come to help us, specially after my husband back surgery and me at 8 months pregnant, please don’t do business with triple A after being costumers for 22 years.

Negative experience: Been sitting here for 4 hours on the side of the road on I-95, most of it in the dark, with a wife that’s 8 months pregnant. 3 hours ago they told us an hour, to an hour-and-a-half. AAA is atrocious.

Negative experience: Tow truck never showed up. Would give 0 stars if I could. Waste of time and money.

Fantastic experience: Received great service.

Positive experience: Picked up maps

Fantastic experience: I Went there for International Driving permit. Need 2 Passport photo and $20 and Driving Licence. And it was in and out . It took me less than 10min. I love this place. People are so nice and friendly.

Fantastic experience: Nice place for international drivers license

Negative experience: This service was horrible. I wouldn’t spend my money on this membership never again. Customer service was really bad never got any services left me stranded..

Fantastic experience: Called to get a quote needed a vehicle towed you have to wait 72 hours after signing up. Good service

Fantastic experience: Super nice people, nice place. Lauren did an amazing job!

Fantastic experience: Fast and efficient!

Fantastic experience: The employees were nice. The process of getting my international drivers permit was easy and smooth. They are having issues with their phones. I was on hold for 45mins and ended up just driving by the office, which was ok because I didn't need an appointment and was able to get what I needed right away. I would recommend

Positive experience: Okay, not too impressed with the representative dress, sloppy, and unprofessional appearance. She was inpatient with me, and tried to hurry me up.

Negative experience: I am an AAA menber since April of last year and I changed my auto insurance from progressive to AAA. I recently received a notice of termination stating I didn't provide spouse info. I am single and not married and when I tried to resolve it the agent on the phone said I will pay an additional 53 dollars for their mistake. They are incompetent and scammers. Stay away from this office!

Fantastic experience: Agents are so helpful!

Negative experience: My vehicle accident was on Saturday and and today is tuesday going into Wednesday and I have not heard from the claims dept yet. So as of right now I have no opinion of the service. Hired a law firm the same day as the accident so maybe they will be in touch soon.

Positive experience: Not impressed.

Fantastic experience: Heading back to NY making a few stops on The way home i needed a little help i stopped at AAA Daytona beach for maps and Directions thank you, ladies,

Fantastic experience: Got a map

Negative experience: Had a flat tire, called AAA and they transferred me to roadside assistance . They lady said I would get a call shortly with. ETA. Waited over a hour and never received a call so I called back. Lady was super nice and told me that they couldn’t t get anybody to answer the phone so she made a couple other calls then came back and tells me she can’t find anyone to come assist me and said she would put out a ALL FLORIDA notice meaning anyone in Florida can pick up the ticket and come change my tire. I then asked her “so it could take 4 hours if not more to show up”and she said mmmhmm if not longer . This is the second time this has happened to me. Last time I waited over four hours for a tow and nobody showed, made another call and hour later a driver finally showed . I would NEVER EVER recommend AAA to anyone!!!! What a waist of money and they clearly don’t care about anyone’s safety being stranded !! They should be ashamed

Fantastic experience: Easy yo get to and helpful employees.

Negative experience: Emergency road service ? I think not AAA it’s just s call service that will look for providers if you lucky it may be a day Waiting for hours for a tire change First called 9:00 Pm It’s 3:00 AM No one, terrible service Second time Reimbursement it’s no use to me I need a tire charge yesaterday In my opinion AAA it’s not worth the plastic it’s printed on. 5:30 Am update They will look for a provider then I will get a call lol. I did it my self like before This AAA is worthless emergency road service ? AAA ca go F n them selfs

Fantastic experience: Jennifer answered any questions we had about homeowners insurance.

Fantastic experience: We had an issue that required proof of insurance to avoid a suspended license. Stephanie was absolutely superb in every way by resolving the issue in a very efficient manner while we waited. Thank you Stephanie!

Negative experience: AAA roadside assistance used to be a great service, not anymore. I have been a member for 30 years and dropped the service this year. They no longer have a actual person answer the phone, you are sent a text to connect you to a internet link to fill out a form. I waited 5 hours for a response to be told they would not tow me. Be aware it is a rip off.

Positive experience: Gave them my info for insurance and NO RESPONSE! WTH?!?

Negative experience: TERRIBLE company. Left me stranded in middle of nowhere- waited HOURS for a tow - never arrived- said they never even had a ticket

Fantastic experience: Great customer service.

Fantastic experience: Quick, courteous and professional

Negative experience: I’m not even sure where to post this but one of your policy holders ran into me. I called the day of and filed a claim as it was the other person’s fault. I have not received a call back regarding the claim. My car is damaged through no fault of my own. I’ve called AAA and I’m automatically routed to a voicemail. I have no claim manager or anyone to discuss repair with. I’ve been given multiple different numbers to call and I always get transferred until I can do nothing but leave a message on a voicemail. The last customer service agent I spoke with said it’s because of all the hurricane claims, but this is an auto claim. I assumed that would be two different departments. I’m just frustrated and really wish someone would return my call and get things moving.

Negative experience: Horrible. I wanted to book a cruise. The agent was to busy & distracted even though I had an appointment. After 2 days of no progress I booked on line, same price, less hassle. Agent was unimpressive & lacked motivation. I've had AAA for over 25 years but will not renew. Awful experience!

Negative experience: I needed a tow my car 5 miles (yes only 5 miles, and spoilers they never did..) it broke down all of a sudden in the middle of me driving. After I called AAA they told me they they couldnt get anybody out to come help me but would call me back within 3-4 hours later to tell me if they could get anybody out then.. Fast forward 9 almost 10 hours later at around 2-3 in the morning I get their call only to have them say they will not be coming and their is nothing they can do for me. Telling me I'll have to try tomorrow at 7 in the morning.... The next day I try again and actually get a response saying someone should be on the way. However NOBODY came and after 12 hours I get a call from them telling me that again I'd have to try calling them for help tomorrow.. I ended up calling another company who came to my location and towed it away within 30 minutes of my call.. Do not waste your time with this horrible, God awful, dishonest, company. What they did is completely unacceptable. ESPECIALLY given I had a premium membership with them and was promised service and assistance within 30 minutes to an hour at MAX when signing up.

Fantastic experience: Very helpful and friendly personnel.

Negative experience: Very bad service over 4 hours stay on street very bad driver I think when I call to service I have only 30 minutes.I’m member from 18 years

Negative experience: bad service bad timeframes bad drivers bad call representatives. the only good thing out of the whole experience was cancelling my membership which as not easy.

Negative experience: In 2015 I canceled my service because AAA left me on the 95 for 8 1/2 hours at 5 o’clock in the morning a random tow truck driver stopped and helped us cancel my membership my son start driving last year so I started my membership again since then Today is the fourth time that AAA has left myself or my son on the side of the road for over 6 1/2 hours I’ve got 11 hours waiting today their service is horrible don’t waste your money with this company hire a private tow truck completely disappointed in their service…

Fantastic experience: Really nice staff way better than Pennsylvania AAA and even a little nicer than new jerseys AAA they tried to help any way they could!! The gentleman from AAA who brought us gas actually paid the couple bucks for our gas since we broke.. Thank you too him and them for caring and going out of his way!!

Negative experience: Used AAA travel to match my sisters family’s itinerary for a family wedding in Italy as their arrangements were also made with AAA. Apparently they use a “supplier” called Railbookers. Never again. You think matching an itinerary done by another office would be easy. Go to a local travel agent. My first clue was things didn’t line up a few days before my departure. While in Italy, multi city problems continued. My train ticket was refunded & cancelled & I had to pay onboard with €50 penalty. Ground transport was separate from my sister so one 7 passenger van took them and another took me times five trips! I’m 60 years old and I learned another lesson.

Negative experience: Not helpful for me.

Negative experience: This place took My money and the representative never call back and never give proof of insurance over four time charged and hard to get hold of sale agents this AAA maybe scamming people

Fantastic experience: Very helpful and friendly . Never had any problems with roadside service… always prompt and professional. I’ve been a member since 2013.

Fantastic experience: Booked a cruise and land through AAA. There honest,friendly, easy to have specialist do the vacation with out making wrong decession yourself.

Negative experience: The quality of service is horrible. Can't blame it completely on the AAA brand; It's partly the carrier's as well. I made a call for service a little after 12am this morning. In which I was given an ETA of 179 minute/3:41am. I knew that was such a ridiculous amount of time. I really should have canceled the call but I didn't. Because I wanted to see was someone going to come in a timely manner. So my 179 minute/3:41am ETA turned into an 8:24am call just being dispatched. In which I canceled. All this happened with no updates which I requested. There is no way the times should be this long in the small town I live in. My last two calls have been this way.

Negative experience: Horrible customer service had me waiting for an hour and a half while my keys were locked in the car while the car was running just to be told they don’t have an eta now after the timer went up. I called someone and ended up paying out of p okey screw this member ship

Fantastic experience: Rep was alot of help. She met all our needs

Negative experience: Absolutely terrible. Called in a service request, then waited 84 minutes. When the ETA arrived, no one showed up. I called to check in and AAA told me I had never been matched to a provider. Why wouldn’t they tell you that before waiting 84 minutes? Completely unacceptable. I’m this close to cancelling my membership

Positive experience: They don't do plane reservations anymore, and, they don't seem to return calls!

Fantastic experience: Fantastic! Extremely helpful! Answered all questions

Negative experience: I waited 4 hours(4-8pm) on the side on the highway and then it got dark. Single white female on the side of the road. I called them 4 times because the map I was told to keep track of the driver with never changed. I then find out he met his 12 hours of work for the day and dropped my request. No one called to notify me. I walked again and was then told to leave my keys somewhere and that they would do a unassisted pickup. So I left my car n keys there and they dint come to pick it up til 4am when I got a call asking me where I was??? Mind you they were towing this car to my elderly parents house in Orlando. Thanks alot AAA for a nightmare of a tow.

Negative experience: AAA really dropped the ball on this one.Members pay too much money not to receive the stellar service AAA has been known to give in the past. I requested tow service around 1pm. After waiting over 4 hrs I called only to be told that Butler towing was scheduled to come. Since it was over the time the 1st rep advised that she would escalate the request because the car was obstructing the road and sidewalk. We waited some more hours only to be told by another rep that he was doing an escalation that was higher than the first. I should have known that he was just attempting to pacify me at this point. I advised that the police was threatening to tow due to the obstruction and he said that based on "his escalation" we would receive a more rapid response. Fast forward, we received no calls, no follow up from any AAA rep and no service call until 3:22am asking to now fulfill the tow. Are you kidding me??? From 1pm to 322am. By then I had already paid another company who came in 45 min. I was able to accomplish on my own what I PAY AAA to do.

Fantastic experience: I had a wonderful time here!!!!!!!!!!!

Negative experience: I had a flat tire this weekend. Called AAA for help as I did not have a donut/spare. After an hour waiting (thankfully I was waiting in a parking lot and not on the side of 95), I called AAA for an update. They said I would be receiving a call telling me when they would be coming. TWO DAYS LATER. I’ve tried speaking to a manager, but every time, they just put me on hold. DO NOT WASTE YOUR MONEY ON AAA!!! It’s a scam Pix are of how long they put me on hold when I asked to speak to a manager

Fantastic experience: We needed roadside assistance while on vacation and called AAA Daytona. The person who took the call was professional, courteous and efficient. I received automated text updates about the pending road service which was helpful to get confirmation that a response was in progress. The service provider called to advise that they were on their way and verify the location of the vehicle. They arrived at the time they estimated. The situation was keys locked in the car and the service technician was able to get the vehicle unlocked very quickly and with no damage to the vehicle. The tech was very professional, dressed professionally and very pleasant. All-in-all a great experience solving a challenge. Thank you!

Negative experience: Terrible .. my husband is a truck drive in other states. They wouldnt ket me use the card i have for years had yiur gold services i will be canceling it

Negative experience: One of the lady employees wasn't friendly!

Positive experience: Very good customer service, however their camera was still broken so I couldn't get the photo that we was needed.

Fantastic experience: It's a beautiful to visit. We enjoy our time there. Loved it.

Negative experience: Called at 12am. Was given a 1:40am arrival time. Which is crazy anyways. But I called back at 1:50am and was told the company they contacted denied the service call. No one called or texted me until I got transferred to "the wrong department" and plead my case. 20 minutes later I was contacted by another tow company saying it would be another 45 minutes. Needless to say I will be seeking a refund tomorrow and never using AAA again because it's a useless scam. Save your money and pay for a tow when you need it.

Fantastic experience: The guy was great, he showed up in less than 15 minutes. Very helpful

Positive experience: Quick in and out.

Fantastic experience: That's the meaning of professionalism

Fantastic experience: Aaron had superior response time and excellent service ability. Awesome customer service.

Fantastic experience: recommend to everyone

Fantastic experience: The three gentlemen we interacted with during our time here were very friendly, knowledgeable, and did an excellent job with my insurance needs. A great AAA office!

Fantastic experience: Great service by friendly, professional employees. I stopped in for a TripTik and map. I was assisted immediately and left with everything I needed.

Fantastic experience: Very nice people! Mrs. Canada was great! Highly recommend.

Fantastic experience: Have been a member of AAA for many many years. Also have insurance through AAA for my car. Great service.

Fantastic experience: Maybe too easy!! Just kidding...order on line, then curbside pickup...lovely people!

Negative experience: Although it’s been quite some time since I’ve used AAA for travel, I made travel reservations at the Daytona Beach location for Friday, August 16, 2021 traveling to Fayetteville, Georgia. I asked for a TripTix and there was absolutely nothing helpful about the TripTix. In the past, it would indicate rest areas, road construction, etc. This Tix did not do this at all! Finally I used my mobile phone to navigate. I’ve been a AAA member for 46 years, but in the future I will make my own reservations and use my cell phone for directions.

Positive experience: Good service