AAA North Plainfield Car Care Insurance Travel Center

Negative experience: Very bad customer service.. they charge me for service never done.

Negative experience: This is not the first time this has happened, you schedule an appointment in advance, arrive at the scheduled time and have to wait 3 to 4 hours for a simple oil change, this is disrespectful to the customer.

Fantastic experience: Got my international drivers license there last month. Got my oil change this month. Fast, efficient and good value!

Fantastic experience: When my transmission died, the AAA was there to help me. Guys not only provided a timely service but have been very helpful, friendly and professional. The manager Scott took a personalized approach into solving a problem I encountered in a different state.

Fantastic experience: Had gone here for my International Driving Permit, and within mins, they helped out, and I was out of here in less, then 10 mins.

Negative experience: Bad experience. After performing a diagnostic, and paying $188, we were not given complete information. We were told things were wrong, and charged and paid for them, later finding out other things were wrong with the car, resulting in the work needed being more than the car’s worth. I feel totally ripped off by this service.

Negative experience: This place deserves negative stars. I waited over 2 hours (with an appointment!) for an overpriced oil change. Don't come here just because you're a AAA member - you only get about 5 bucks off. Grease monkey worker conspicuously left fingerprints all over my touchscreen, made my steering wheel greasy, and inflated my tires to the wrong pressure. Do yourself a favor and save your time & money by going elsewhere. If the Owner responds to this with the same boilerplate response for all the other negative reviews, go kick some rocks, Owner. My feedback's right here.

Negative experience: Be careful don’t buy any package from this store. I purchased a package for 4 wheel alignments in 2021. I scheduled an alignment recently; I was told that I had 1 alignment left because time was going to expire. I came in the next day for my alignment; I was told that my alignment package had expired. There was a change in management and the package that I had purchased was change to a 3 year plan with the new management. My plan had expired.

Positive experience: Not like California!

Negative experience: Got one quote over the phone for brakes (and I asked for worse case) and got another, over $300 more, after I dropped my car off.

Fantastic experience: Umur spent time to provide me with travel directions & hotel information. He also was very patient to write them down for me. Not only he had a lot of travel experiences, but also his working ethics impressed me a lot. Very appreciated for his kindness.

Negative experience: Worst experience with the customer service even though they are open till five on Google, but they stop taking Customer two hour earlier

Negative experience: Went there at 3p on Saturday and it was closed but the site says it was open. Only car care is o open. Drove 15 mins for nothing. How hard is it to put accurate hours on a website?

Negative experience: The worse mechanic service in New Jersey

Negative experience: Not surprised at the poor reviews for this place. Car got 2 flats, the only thing they did right was get the tow truck to me promptly. Took 2 days to put new tires on, they were the WRONG tires. Took another 2 days to order the correct ones, I come to have it done, they tell me it will be done in 30 minutes. 60 minutes later, my car is untouched. Never coming here again, honestly I'll probably get rid of my AAA card after this.

Fantastic experience: Good service here. Will be back!

Negative experience: Had to have our car towed on a Sunday. Brought it to this AAA shop for a new serpentine belt and oil change. They sold us a new Axel, and then let us drive off the lot Zero coolant in the engine and overinflated tires. Car immediately overheated, and we had to stop for a gallon of coolant at a convenience store. Not worth the time or money.

Fantastic experience: Agent very helpful and knowledgeable

Fantastic experience: Very satisfied customer service A+

Negative experience: Lack Knowledge and Customer Service skills!! I purchased 4 tires for my vehicle and had them shipped to the AAA Store in North Plainfield AFTER speaking to a gentleman by the name of Scott. Prior to finalizing my tire order I asked Scott if they were equipped to mount tires on a Model 3 Tesla, he confirmed he had “done many Teslas” and so we set my appointment for 2 days later. I called again later that day to ask if they used a torque wrench and spoke to Scott one more time. The morning of my appointment I called a 3rd time, spoke to Scott again to confirm they received my tires and could in fact install them. Scott walked to “the back” verified the tires were there and confirmed my appointment. When I arrived I was greeted by Brian, I gave him my name, said I was there for an appointment, he asked if my tires were received, I shared that I had received an email confirmation from TireRack and had spoken to Scott to confirm. Brian now goes to the back and returns 2 minutes later and says “you ordered the wrong tires”. It was a statement, not a question. I explained the tires were correct and the same specifications of a manufacturers for that make and model. He walks to the parking lot to see the tires on my car, returns and says “You got the right ones but we don’t install those”. I explained I had spoken to Scott on three different occasions and confirmed all of this prior. Brian says “the 40 profile is too low, we don’t do it. Sorry.” This is a TIRE shop, they sell and install tires. That’s their niche, that’s their business. Clearly Scott lacks proper training about tires and the cars they can or cannot service and Brian lacks basic customer service etiquette to address an error made by a peer, colleague. I received great service from Mavis on Mt Bethel Road in Warren for LESS than what AAA was going to charge. AAA Leadership - do better!

Fantastic experience: Helped us book a vacation

Negative experience: They wanted almost $160 to change the Air and Cabin Filter. What the hell are they smoking. Last time I come here for any service.

Fantastic experience: My parents had the pleasure of working with Michael . He broke every thing down for them and even emailed them additional information and broke down cost and more . He talked to them on the phone multiple times updating them on the car and also letting them know when it was done . Was very helpful ! Thank you again aaa car care ! You have are buisness!

Fantastic experience: Umur was very personable and helpful. AAA is very fortunate to have an employee who has traveled to 54 countries!

Negative experience: I’ve been coming to this location for a couple year and I’ve never had such a horrible experience as I did this time around. First was the communication, usually there’s a ton and that’s why I love coming here. This time around there was none. I brought in my car because two lights were on, they called me to tell me those two problems were fixed and then sent me an email an hour later that had many more things wrong with my car and was never addressed with me over the phone. Things I would’ve asked them to fix in the initial phone call. One thing was my tires were apparently near bald. My dad called in and was told they were be good for another 2-3 months. I called the next morning and was told they were barely within legal limit and were dangerous. So which is it? Second I asked them to leave my keys in the car which they always do and they locked my keys in the car. Or never put them in there I’m not sure ‍♀️. I drove over an hour to get there after work and couldn’t even take my car home. It would’ve been an additional 3 hours of waiting for a aaa roadside person to come unlock my car and I didn’t even know if my keys were in there or not.

Fantastic experience: I had a very pleasant experience getting service in this AAA center.

Negative experience: I had a Horrible experience at AAA North Plainfield. Some of the workers are inexperienced and lack basic knowledge. I ended up wasting so much time. I called AAA mobile service and they saved the day. AVOID this location.

Negative experience: I had a terrible experience at this car repair shop. Not only did they charge me double the expected amount for the repairs, but they also tried to add on extra charges. The staff was unhelpful and seemed more interested in taking advantage of customers than providing quality service. I would strongly advise against bringing your car here for any repairs.

Positive experience: Awesome ppl and service. Very helpful

Fantastic experience: Always excellent service!

Fantastic experience: As a premier member, I enjoy coming here for travel assistance and passport photos. I have yet to use them for any insurance, but I may get a quote after my next car premium is up. The people here are pleasant and always helpful.

Fantastic experience: Went there to make my international driving permit on Saturday. Everything was very smooth, and I'm done less than 10 minutes.

Fantastic experience: Love it, I was pleased from the beginning I walk there, that is how customer service should be. Thank you all

Positive experience: The professionalism and care was awesome towards me and my car.

Negative experience: Although earnest assurances are nice to hear, they are NOT promises. The problem with this team is that they neglect to bear in mind customer deadlines. I should have been encouraged to take my car to another AAA service center where the other Service Manager could assure my service would have been guaranteed to be finished. Instead, I lost a day due to believing that this location's Service Manager could "fit me in." Honest scheduling estimations, firm appointments, and candid updates are much more useful and appreciated when a road trip has been previously scheduled. IF you choose this shop for your service, be certain to be clear--and insist on firm assurances AFTER a set appointment--before dropping off your car and/or confirming a n appointment that requires the use of your car.

Fantastic experience: Super helpful on shirt notice getting my trip together! Thank you all for the maps and guide books.

Positive experience: Motivited to try with a coupon that really "wasn't applicable", to our needs. Did a job, supplied good maintenance advice.

Fantastic experience: Great service

Positive experience: So far we have brought 1 car in for service. Happy with how that worked out thus far. Just put our 2nd car in and waiting to hear on that one. So why only 3 stars? Their hours. You can in no way close at 6 pm when people work. Not saying every part of this store has to be open but someone needs to be there until at least 7pm to collect and pay for their fixed car. So unfortunately we would love to use them again, due to their hours we just cannot. Back to Pep Boys we go, they stay open till 8pm for you to get your vehicle.

Negative experience: I scheduled an oil change and tire rotation for 2:00 p.m. Scott, the store manager, tried to sell me services that my car didn't require at first. After I declined the proposed service, his tone changed and he became quite rude and disrespectful, making me feel uncomfortable. Following that, he claimed that an oil change and tire rotation would take at least 1 hour and 45 minutes, and that the proposed price was far greater than what the coupons stated. I only had an hour off from work to complete this task, so I had to leave without completing anything at this AAA facility, and I cancelled my AAA membership immediately following this poor customer service experience.

Positive experience: The young at the service counter was friendly and polite. Explain the steps I felt like the price was a little high, but the service done, customer satisfaction. My car was just sitting for a day without a follow up call that it was ready

Fantastic experience: Great Service and Fair Pricing, I use them for all my Car Maintenance.

Positive experience: I like the fact my van was done promptly but the prices are ridiculously high. Clean organized location friendly

Fantastic experience: My rating is for auto repair portion of this location, they also have a travel section which is in the same space but provide travel services. Make your reservation online, receive an email confirmation with time selected for your appointment, show up and check your vehicle in. I've always found staff helpful and often provide great detail of the repairs. Are the the best auto repair service out there? I don't know but I've never had a problem, the office/space is very comfortable and as mentioned staff is helpful. The software they use for processing your auto repair I find helpful. You can approve a price quote via a page/link they send you. They also send you photos of some of the work, at times there may be highlighted areas, with red circles on the photographs of your repair to point out details. They close at 5pm Saturday and I was stuck in traffic getting to AAA North Plainfield and our repair person, who had worked for the Ford Motor Company previously, was happy to stay past closing to wait for me to show up 10 minutes late. I recommend leaving your car though I have waited for a tire alignment one time. The office is very comfortable, clean with a Kurig machine and nice seating area. I have my tires rotated regularly at Costco at the other end of the parking lot and then use AAA North Plainfield for my alignments. You can buy an package of 'unlimited' alignments for a longer period of time, I forget how long it was but found it to be a good deal and convenient for me. Since I have had such a good experience I have started to have other services done here.

Negative experience: Can here for an oil change, stated it would be 1.5 hr, fine. Ended up waiting 3 hours. Place needs to get better or be more honest with timing.

Negative experience: I went to the shop for oil change. After that, the vehicle is not really drivable. The steering wheel shakes and vibrates on the road and when the engine is started. The engine made weird sound. I cannot trust the technicians over there so I went to a car dealer for diagnosing. It turned out a tire belt shift and the tire was damaged. Our car was good before oil change. Something must have happened during oil change. I suspect it happened after I rejected the suggestion to replace the brake. This is the most terrible experience I have ever had in car service received. I sent email to their car care president but there is no response.

Fantastic experience: Thank you for the service! It was very quick and they did a good job.

Fantastic experience: Admittedly, going to get your car serviced is never a fun experience. But this location hands down make it the least painful in my opinion. I went there for a second opinion on a work order that I got from a different shop. The nice folks at AAA made it clear that most of the items on that list were required and some may even have been a mis diagnosis by the other shop. Needless to say, I am going back here again. Very professional and clean establishment.

Fantastic experience: Does what it does. Good service

Fantastic experience: Oscar (138515) He was very helpful in my time of need, he got there quickly and replaced my battery. I am very thankful for all his help

Fantastic experience: Excellent service, courteous customer service everybody’s always helpful

Negative experience: I've been trying to get the battery in my Durango changed for almost 2 weeks. After the third jumpstart, I was told I had to go to the service center to get the battery replaced since it's in a tough location. I have a free replacement, so I made an appointment for the same day. Checked in early since I needed to keep the truck running or get it jumped again, then let the staff know I would be back to pick it up. The appointment was supposed to be an hour due to the placement. I was told no charge, even though they knew about the placement. Left to take care of things and waiting for the call, but no call came through. I went back to pick up my truck and was told that the phone number was wrong and they didn't do any work without me authorizing $60 for the service due to the placement of the battery. I got blamed for the problem since I didn't come back when the appointment was scheduled to start. Now I'm stuck trying to find another way to get my battery replaced, since I got to the center and was told even if I paid the $60 at that point they couldn't do the switch because it was 15 mins to closing.

Fantastic experience: this is mohamed thakeb, i went to this location and there was misunderstanding but scott the manage contacted me and exceeded my expectation and corrected the problem right away, thanks a lot, really appreciate it

Fantastic experience: These folks in this bldg are professionals period. They DO NOT fix things that aren't broke. Its hard to find straight shooters with car mechanics. These guys are SUPER honest and do great work. I have been there 3x and always fully satisfied.

Fantastic experience: There great here fast friendly service and very patient

Fantastic experience: Good car care service, reasonably priced. Call ahead to avoid waiting - appointments available!

Fantastic experience: Muy buen servicio

Fantastic experience: Great customer service.

Fantastic experience: They are worth it

Fantastic experience: Very helpful and quick thanks!

Fantastic experience: Always kind for issuing travel documents, professional and easy to talk to. place is well run. And nice to see people who are genuine and funny.

Positive experience: Great staff, very friendly, nice waiting room facilities, wish it was a bit faster

Negative experience: Terrible car repair service center. Took my car to get fixed after it overheated kept my car for an entire day told me they fix the problem while also trying to sell me other services I did not need for my car. Not even one month later the same problem came back. Took my car to a different mechanic and was able to find the problem and fixed the right problem in less than three hours. When I told them what AAA had done to my car as well as show him the invoice he questioned if they did anything to fix my car and why they didn’t do something as simple as check the thermostat or fan. AAA charged my over $1,000 only for the same problem to return not even 1 month later but yet a different mechanic had the common sense to ACTUALLY check the car and find the problem. I told both these mechanics the same issue and yet the one that charged me the least actually solved the problem. Do not go here even if you are a AAA member. These mechanics don’t care and just wanna steal your money. A true scam.

Fantastic experience: Quick service , i was told id have my car back at 11:30 and i got it back at 11:30

Fantastic experience: Very professional Kind Caring Great service

Fantastic experience: Great service!!!

Fantastic experience: Great service, great staff, everybody knows what they're doing and they give good prices too

Fantastic experience: Very professional establishment. They were on time with my appointment. Provided detailed photos to support their findings and they were honesty. I will definitely go back.

Positive experience: Only checked out the maps which were pretty good, but would have appreciated more "destination" maps. Will stop there again to talk with an actual travel guide... It was a Sunday and she had just left for the day.

Fantastic experience: Excellent customer service.!! Shout out to Anna and Josh at AAA in North Plainfield who are superb.! Anna is excellent in walking me through the details of my car service needs and Josh is very thorough and accommodating...they both made the whole experience easy and pleasant! Truly amazing!

Fantastic experience: Had a tire looseing air quickly; they fixed it and I was able to keep an important appointment,Thank you AAA!

Fantastic experience: Very helpful, reasonable pricing, courteous service, prompt responses and work on my vehicle expedited! Done in a day! Would recommend this place for their repair services.

Positive experience: They do good work here on your car

Negative experience: Muy buen lugar a tienen muy bien solo que no tienen personas que hablen español

Fantastic experience: They are very nice and answer your question. They are easy to get on the phone. They had vehicle ready when they said they would. I'm pleased with the job they did. Good job!

Fantastic experience: The entire crew at the Car Care Center, from their manager , Technicians to Receptionist staff are all SO Awesome! When i arrived for my appointment, the manager was dealing with some ding-dong customer who brought in a battery for some kind of warranty claim', the customer was getting upset that it didn't work that way, and the manager, really nice guy, kept calm and keep on explaining the same thing over and over in different ways, so that eventually the customer understood and walked out, but he wasn't as upset when he left. The Manager even gave the customer his card and said to call him on his cell if he had any issues following his directions in order to take care of his dead battery. Not my direct experience, but what I saw was fantastic customer service, and the most perfect way to deal with an upset customer. This Manager was a professional. I took my car in for an alignment, and they were on time and did a great job. Super quick, and super helpful! I'm not a AAA member but they treated me, and everyone else like a star customer. I HIGHLY recommend this place!!!

Fantastic experience: They were the best, very professional very knowledgeable, great customer service.

Fantastic experience: Good experience

Fantastic experience: Very helpful staff.

Fantastic experience: Dimitri Chambers is by far one of the most professional repair technician I have ever dealt with. From being to end Mr Chamber keep me well informed throughout the entire process. Thanks Again Mr Chambers for all your help.

Fantastic experience: Live this shop,the guys are really

Fantastic experience: The staff is courteous and efficient.

Fantastic experience: Really like this AAA location. Everyone is very nice and helpful. Have gotten help planning and booking both road trips and larger trips. Triptiks now have a feature that can also be downloaded. They did a great job on my and my sons passport photos which are free with premier level. Have also picked up travel merchandise including rfid security items and they have a tire/ repair center. I have had nothing but positive experiences and therefore highly recommend them.

Negative experience: I went for 4 tire alignment and they aligned just the front tires, they said the back tires were not aligned because they don't have the tools for toyota. So I paid full price ($89.99) for a service not performed. I request a return and they refused it. So I disputed the charge with american express and if they still refuse it I will resolve it in court. This AAA IS A SCAM. Never going to this scam place again. Probably after this post, someone from this company will apologize for it but they will not offer any solution, because all this AAA company is a scam!!!!!!

Fantastic experience: I've been a customer of a few different mechanic shops as of recently. Unfortunately, I haven't had the best results. I almost NEVER trust national brands, as most of them charge unreasonable prices. I would never eat at a subway or a mcdonalds' (just as an example). Some of my poor auto experiences in the recent past have been extreme delays waiting around for a mechanic, as well as some other shops overcharging. Rental car bills can add up to beyond the price of the repair itself. It seems like 90% of dealers and mechanics are rip off artists. You trust them with your cars and sometimes they give it back to you in worse condition than you gave it to them in, and sometimes you never get the car back at all. After being turned away from several shops for repairing the alignment on my supercharged land rover, these guys tackled the issue very quickly and very efficiently, for $105. The dealer wanted $400 and change. The local guys said it "was too much of a hassle" or "check in with me next Thursday." I would have to say this repair experience has been the absolute best experience I've had in the entire auto industry. Including an uncle and a brother in the car business (don't deal with them they are scams too). After a thorough analysis of the business model, I feel that AAA is one of the best in class businesses; since they don't rely on income from ripping people off who are driving in with broken down cars. They don't rely on selling you a car for double the value of the car itself. These guys rely on a subscription service, that operates as insurance, and this unique offering enables them to offer auto repair services to the public at a discounted rate.

Negative experience: ok with scheduling appt.the quality of auto service. :( i when for a oil change with all the service complete,tire rotaccion ,safty check etc . i got the oil change ok how ever the rest of the other services not.i will not go to the locavion again unless its an road emergency. i regularly go to the eatontown location and i have no complains . ;)

Fantastic experience: Always quality services and products.

Fantastic experience: Customer service is great and I love that they cover a Lyft to get me back home so that I don't have to wait around for my car.

Fantastic experience: Very friendly and professional. I also received a slight discount.

Fantastic experience: Very nice and professional

Fantastic experience: Great experience! Had an oil change done in 45 min faster than Valvoline!

Positive experience: Good prices for regular services. Through checking of all systems.

Fantastic experience: SO FAR AO GOOD

Positive experience: Had work done... Broke 7 days after.

Fantastic experience: Tow truck showed up in about 40 min, I think it was fair. Driver was attentive

Fantastic experience: Went in for an oil change and they also checked my entire car overall. They gave me a breakdown and prices for all services required or recommended to fix. I returned back to get my tires done as well. Great job quick and friendly.

Negative experience: Hello I feel like everytime I take my car there they fix something and something else be wrong. Don't get me wrong I know my car is dated 2095 Lexus and the inside it's always clean it always ran excellent until I started bringing it there. Toyota don't have problems like that never had so many problems I had this car when I graduated college it's my baby. I was at AAA in September 2021 and was back October 2021 and Three months before that September my bill was $1900.00 and for October it was $1300.00 and everytime before that over a $1000.00 I'm sorry but I don't have money like that so this Last time I reclined I feel like all that money could have brought a new car.....so NO more...

Positive experience: Great customer care! Saved my car from overheating again!!

Fantastic experience: Great experience, Great customer service Frank is awesome! Definitely coming back

Positive experience: Always available when i need them. I recommend especially if you drive an older car.