AAA NW OKC Tire & Auto Insurance Travel Center

Fantastic experience: I apologize that I don't remember the girl that helped us with the fingerprints, but she was very kind and professional. We were not rushed but we were not made to wait either.

Fantastic experience: Friendly, Really helpful and provided answers and the services nlI needed. Thank you all so much

Fantastic experience: Got fingerprinted there for my nursing license renewal. Very simple and quick!

Positive experience: Helped me get my tires replaced quickly.

Negative experience: Poor auto service, poor attitude & treatment towards me . At first I felt confident that they’d be able to do a normal AC servicing on my vehicle , it turns out i had a leak and brought my vehicle in for the leak to be repaired. They said “ it’s ready to go “ with a valve replacing to fix the issue. One day later on my way to Colorado, the AC went again and i was too far to bring it in for repair , called em and they said i could wait until i returned from my work trip to fix it. Upon returning they refilled my AC refrigerant, it leaked out in one day again and they said they couldn’t find the leak and the cost of the bad repair and diagnosis fell on me, I couldn’t get a refund and i’d be better off bringing somewhere else. These guys don’t really care about their customers, bring your vehicle to a trusted mechanic .

Fantastic experience: Rick gives the best customer service ever. As a woman, I felt confident that I would receive fair pricing.

Negative experience: Overpriced and detrimental to your car. Find another shop!

Positive experience: Very thorough and professional service. I had an oil and filter change; also a complete checkup with a cost estimate for maintenance/repairs.

Negative experience: Unfortunately they were unable to put belt on my car and they said they are not affiliated with the road side assistance program of AAA

Fantastic experience: Oil change … in & out.

Negative experience: Don’t take your vehicle here. They have no idea what they’re doing. I’ve taken multiple vehicles here as a AAA member and they either lie about fixing issues, or just outright say they have no idea how to fix a problem. Go to a different AAA and get better service and your vehicle actually fixed.

Fantastic experience: Very nice and friendly employees.

Fantastic experience: One of only a couple of AAA that you can get an international driver's license.

Fantastic experience: Super quick service and very nice people. Went in to get my international drivers permit for a vacation, and needed to get photos there also. Was done with everything in just under 10mins.

Fantastic experience: Ryan was very nice and beyond helpful everytime I came up there and I got a set of tires and my wheel cover fell off on highway so he let me get a new set very very nice of him and was very knowledgeable

Negative experience: If I could give AAA -5 Stars I would. Today I sat for 3 hours and got excuse after excuse after excuse... Hung up by about two or three agents... I live in Oklahoma City and today it was 104°according to my car. I sat for 3 hours and all I received no service 104 degree heat and they ask you if you are in a safe place when they answer the call and unfortunately I was not in a safe place I was left in the middle of the freeway in 104° heat in the city and could not get AAA to just bring me gas. I am a new member and I will be canceling and I want to refund on Monday and I will be filing a federal complaint. I will never put my life in AAA hands again. I don't have time to write everything I went through today...but there was only one agent out of the probably 10 I spoke to...her name is VICKIE...the rest of the agents both in GA and OK...were impatient, and really didn't wanna work today so which means they did nothing...I am very disappointed in the service NON SERVICE I RECEIVED today....and I'm sorry but my circumstance lets me know how if I can't get service in the city..I would surely hate to be stranded "someplace unsafe"... Waiting for AAA ..

Fantastic experience: Came to get International Driving Permit, passport photos available on site, and service rep, which was very courteous and helpful.

Fantastic experience: Very kind people.

Positive experience: They seemed to follow my instructions, were fast and efficient. Got me in and out.

Fantastic experience: Excellent staff, very nice and efficient.

Fantastic experience: Never thought I would be able to say I enjoyed having to take my car in for repair. These people are the best at customer service.

Negative experience: Because I got towed but it's was fast to tell me couldn't work on car just scan and plugin work no hard work my oppio just what's easy instead of customers need

Fantastic experience: They helped us set up our European River cruise.

Fantastic experience: Jan 19 Friday went in for a car battery test and decided to get a new battery. The employees are always helpful and nice. Since I've gotten an oil change and bought car insurance previously.

Fantastic experience: Very helpful. Quick service; thorough work. Very professional service and comfortable/clean space, especially for customers waiting. I feel confident in their work.

Negative experience: Went twice to this place trying to replace my car light bulbs I was charged almost 300$ and still having problems with the bulbs.never again.

Positive experience: Nice place helpful and told me exactly what was wrong with my car.

Fantastic experience: I had no expectations on receiving good customer service when I drove to this location. Not because of this location particularly or a bad experience with AAA, mainly because GOOD customer service everywhere seems scarce. My car battery died that I purchased when I had my AAA service which I haven't had for a year now. The two men working that helped me, replaced my battery for free, and it was extremely fast! It was so relieving & just easy.

Fantastic experience: I gave my digital life to Google years ago. AAA watches over the rest. Thank you!

Positive experience: Service was great!

Positive experience: Very helpful & professional service.

Negative experience: This does not even deserve a one star rating. The arrogance, ignorance and flat out rudeness of the lady that spoke to me was extremely out of line and uncalled for. When I addressed my issue with then lady she blew me off and gave me a lame excuse (and yes that is exactly what it was...a lousy excuse) about she and one other person being the only one answering phones and being short staffed. Instead of apologizing and addressing my issue she just managed to upset me even more. I do not care about your staffing issues. That is YOUR problem, NOT MINE so do not make it my problem by throwing it back on me. She obviously does not know what the term customer service is or she would have handled this situation differently. To make matters even worse, I have been trying to speak to a manager about this incident and STILL can not get a response. As far as I am concerned this business is a joke and has no care or compassion for how they treat people.

Fantastic experience: Don't trust the one stars these guys rock are super accommodating and personable especially my dawg David. That guy is the best.

Negative experience: Had aaa tow my bmw in after roadside would not sell me a battery said it had to be replaced at their shop because they have the proper tools etc. well the screen went black and no horn after they installed the new battery had to bring it back the next day they decided to tow to bmw on Friday 5pm never offered a loaner never kept me posted as to what was going on if they don’t want to change a bmw battery then aaa should tell you that upfront before wasting my time waiting for aaa battery truck to arrive wouldn’t recommend

Negative experience: They charged me $199/tire for a General Altmax rt45 that sells for 140 and less everywhere else; they told me it would be an hour but I waited 2.5 hours; the tires were covered with dirt for some reason (see photos); the tires were greatly underinflated per the spec on my inside door panel (33 psi average and my car's spec is 40-42 psi). Based on this experience, not only will I never return but I am cancelling my AAA membership now. The only plus is that the front office was friendly but that was clearly a smokescreen for doing all the technical things you pay them for extremely poorly. Do not go to this business unless you want to be taken advantage of. Almost a year later and my tires continue to slowly leak due to all the sand that these folks introduced into my tire. Seriously, you need a tire or two, this is not the place!

Negative experience: Used to love coming here but now the service has just gone down hill won’t be back

Fantastic experience: Tamara was outstanding. Thank you for making getting an IDP simple and straightforward.

Negative experience: They have been great in the past. This time. They basically refuse to help me. Refuse to check what I've asked. Only telling me I put something in my car I didn't. Then I was trying to take my battery out of the car today and nobody helped me except one guy who brought me some tools that didn't work said he didn't have a ratchet and watched me try to make what he brought me work. Of course it didn't. I'm so irritated. I am canceling my triple card and I'm completely done. I can't believe this happened.

Fantastic experience: Travel Age t was very helpful Michelle Stinnett

Fantastic experience: Great Customer Service! I didn’t make my appointment correctly for fingerprinting so I wasn’t in the system. She helped me fix it quickly and squeezed me in, even though she didn’t have to because she was completely booked up. Thank you for your patience.

Fantastic experience: Got my car together.

Fantastic experience: The staff did a wonderful job of servicing my car and handled any concerns I may of had.

Positive experience: Great work guys!!

Fantastic experience: The agents for insurance are knowledgeable and very helpful. It is,a very good place to go and good services.

Fantastic experience: They were ready to help as soon as I walked in the door. Service is taken seriously here.

Fantastic experience: I went here for insurance over the phone. I think they moved insurance to another building so the people buying insurance didn't have to hear the pneumatic wratchets and air hammers when the service people were working. TAMMY cut my insurance rate in half and convinced me to keep my policy for the whole 6 months to repair my Insurance Credit Score. I am disabled and don't drive ever, I keep my car for emergencies like SHTF or evacuations. Havn't driven for 10 years. My landlord purchased the building 2.5 years ago. New lease required my vehilcle to have a tag (not a black tag like I have had since 2013) so I purchased 1 month of insurance last year. Doing so more than doubled my cost. TAMMY got my policy so low (probably forfitted her commission for me) just so I could repair my Insurance Credit. PS. she isn't the one that told me about insurance credit but lets just say, Insurance agents are some of the nicest and smartest people out there. You almost have to be a CPA and have a MBA to understand all the ins and outs and work arounds. Talking to Tammy was like a years worth of therapy. She kept me entertained while the policy was processing. I think she gave up her lunch hour to save me more than half. Progressive through progressive agents was between $600-$700 FOR 6 MONTHS (not a year, 6 months) it was $30.60/mo before they ran my DL#. Tammy got it to $31.20/mo. even AFTER she ran my drivers license number. Basiclly she gave me a (a bad driver policy like DUI/tickets) for a 100% good driver price. This lady was a pleasure to talk to with a voice like a angel, really interested in what I said and im pretty sure she just goes to work because she loves helping people. She needs to be a professor of work ethics. I never saw her face but not gonna lie. I'm crushing on her a little bit. My faith in humanity has been repaired for the moment. The world needs more people like her. Now I want to help someone out. If you see this, hope you have a kick-butt weekend mam!

Fantastic experience: Excellent service and very knowledgeable representative.

Fantastic experience: The clerk was delightfully pleasant. Very prompt service.

Fantastic experience: Helpful staff, fair prices; free water, coffee, or tea while you wait

Positive experience: I had my battery checked and was told it was good. A few weeks later the battery was dead. I took it back and was told that the negative post connection was not tight. So it was tightened back up and so far so good.

Fantastic experience: I went there to get fingerprints done at IDENTOGO. Everyone was nice particularly the lady in reception. I had no idea the sold suitcases and travel items as well. Clean and orderly site.

Fantastic experience: The staff here exceeded my expectations..I went in for one thing and got so much.The information I received was so valuable.Thank you so much.

Fantastic experience: Had $19.99 coupon, really didn't think that'd be all a normal oilchange would be, & it wasn't. Turned into $35.00, but still can't really do it for that myself, so I went with it. Great overall, & pretty fast. Normal recommendations, fluids air filters etc. But I just did the oil change. Can't complain.

Negative experience: This place is a giant scam!! They tried to charge my elderly grandmother almost $900 to replace a $100 starter on a 2004 vehicle!! We took it to another shop and got it fixed for $365! What a huge racket

Positive experience: They don't have insurance agents there on weekends to help out

Positive experience: The experience was good overall.. definitely make sure you check what your paying for.. they charged me for wipers that they did not change when showed them the receipt they made it right.

Fantastic experience: Friendly and extremely helpful staff.

Fantastic experience: Tow and fix

Positive experience: Friendly staffs, good deals

Negative experience: This shop was recommended by AAA. I had my truck taken there because it wasn’t starting. They thought they knew what the problem and said they would not charge me if it didn’t correct the issue. I was charged $292.92. My truck acted up 2 days after their “repair” but they told me it was in my head or that I didn’t push the start button hard enough. Unfortunately my truck was back to not starting within ten days. Of course there will be no refund because they claim to have fixed one of the issues but they insist that the dealership fix the other issue so I had to have my truck towed home from the shop until the dealership was able to take it. I mean, it’s doing exactly the same thing that it was doing when I had the truck towed in the first place so it seems to me they just took me for my money and didn’t fix anything. Now I have to pay $100 for another tow to the dealership.

Fantastic experience: Really great service! The people that come out and help are really great!!

Fantastic experience: Great customer service

Fantastic experience: Very Satisfied with the help of planning my fight trip. Things went smoothly Thank you AAA.

Fantastic experience: So far so good

Positive experience: Had a 11 am appointment and didn't finish till 12:30pm. The work performed was first rate. I have had good experiences with AAA.

Fantastic experience: Quick & excellent service!!

Fantastic experience: Good place for car repairs and they even take extra time to make sure my vehicle is running properly. People are friendly and the money is worth the service.

Fantastic experience: Hard worker's

Fantastic experience: Friendly staff always willing to help.

Positive experience: I got directions but never went there but seeing as it's AAA I'm sure it's quite a good place I've been a member for decades. It's always good to see the truck pulling up with AAA on it.

Fantastic experience: Nice people friendly and helpful

Fantastic experience: Nice customer service guys in the tire department.

Positive experience: Always HAPPY TO VISIT HERE❗️

Fantastic experience: Best service ever!!!

Fantastic experience: Very nice building and our amazing travel agent works from this location. Love you Michelle!

Fantastic experience: Very clean and professional staff. Just a really great experience..

Fantastic experience: This is my favorite AAA location for my vehicle needs, I love these dudes!!

Positive experience: Tire service was good. Tires had to be ordered, followup calls required.

Positive experience: Stopped in to use the restrooms. They were clean. Only complaint was that they had no paper towels, only air dryers to dry your hands

Fantastic experience: These guys do good work. They never do unnecessary repairs to my car. They are cordial, and I will return.

Negative experience: Called for a quote, after waiting for a few minutes they told me to call back in 10 mins. Went with discount tire instead

Fantastic experience: I'm hearing impaired so it was difficult at times to hear even after I explained I was hard if hearing. That's the only comment I really have.

Fantastic experience: They are honest and fair, will not install after market parts, other than that, if your a AAA member, you got 10% all work done.

Fantastic experience: Honest estimates and good auto maintenance facility.

Fantastic experience: Good

Negative experience: My son took his car in for repairs today. They told him they would get to it today. They never did. He called them at 2pm, they said they would get to it, they never did.

Fantastic experience: Professional service and timely repairs at a reasonable price nice to find in a shop.

Fantastic experience: These guys are always professional, nice, kind and helpful. Thanks Kyle and Kevin!

Fantastic experience: N/A

Fantastic experience: Clean store and garage. Very nice and helpful staff.

Fantastic experience: Service Technician Ryan was great explained everything very detailed. Wishing you all a bless NEW YEAR.

Fantastic experience: Alan Green went out of his way as a Tow Truck driver to assist and ensure I got back on the road in a friendly and professional manner way above the service I expected or needed. He is a credit to your business and a terrific ambassador for AAA.

Fantastic experience: Ok so the lady that helped us in navigating through our unique situation was outstanding if not beyond. The men that showed up to service our car were very professional.

Fantastic experience: Professional, they back up their work and get it done quick. Don’t wait around for a garage that puts you on the backburner. Very satisfied, will return for future service. They will get you in and out and fixed up for a reasonable price. Friendly and knowledgeable staff. Very satisfied!

Fantastic experience: First car repair at this establishment. My diagnosis was incorrect - their diagnosis was less costly. They could have up sold to match my diagnosis but did not. I feel that this honesty on their part will continue to get my business. Fast friendly service, nice professional service rep - Ryan. Great experience.

Fantastic experience: These guys are so awesome. Ryan was wonderful. I didn't have a ride to get my car so they arranged for a ride for me. I'm definitely using them in the future.

Fantastic experience: Fast helpful and good!

Fantastic experience: To us this is the best place to plan a vacation!! The staff knows so much about any where you might want to go!! The Amazon pick up area is a quick and easy way to get your packages.

Fantastic experience: Was at the place today for a vehicle inspection and I was in and out in no time at all and the technician was very nice and said I was good to go ... I’ll be coming back there for all my automotive needs .... thank you all so much was kidding around with the technician about ignition timing and he actually got the joke we both had a good laugh turns out that’s actually correct what she says in that movie I googled it to be sure ….

Fantastic experience: Right service, decent price. Good staff.