AAA Burlington

Fantastic experience: I had the pleasure of having Shawn Help me not once but twice in the same day. Unfortunately my vehicle wouldn’t start and it wasn’t the battery but Shawn knew what the problem was only he had another call and I had to wait for my husband to come with another key fob. Like a miracle Shawn came back around to help again ! He is an absolutely wonderful human being and I am blessed to have had him help me!!

Negative experience: the worst customer service, I waited for more than 3 hours for the tow truck, totally unprofessional and disrespectful. I do not recommend it!

Fantastic experience: Great staff!

Fantastic experience: We had a fantastic experience. Tracy N. went above and beyond helping my mother and me with logistically difficult and emotionally taxing document notarization. She helped us feel calm and taken care of. The whole office was wonderful, and Tracy N. was outstanding.

Fantastic experience: I visited this branch for an international drivers license and the whole process was completed within 15min. The staff were professional, friendly, and knowledgeable. I didn’t know AAA also provides foreign currency exchange and was able to order what I needed. They give a turnaround time of 3-5 business days and my money was there in 2! I will definitely be back to this branch for any future AAA needs.

Fantastic experience: This place is awesome!!! Very friendly and they actually care for the customers. Highly recommended!

Fantastic experience: Great customer service

Fantastic experience: Super easy getting international driving permit

Fantastic experience: Went in for passport photos in May, 2023 and service was quick, efficient and professional. When I mentioned that I would need to get a Real ID once the new Passport came, I was given all the information about required documentation and exactly how/where to to register for an appointment for this. Appreciated this attention to customer service.

Fantastic experience: Efficient and friendly. Made my Real ID drivers license upgrade a breeze.

Fantastic experience: Nice location, very friendly.

Fantastic experience: Awesome.. I moved to Woburn in 2016 & had AAA in NHl I didn’t realize that Massachusetts was a different region. This office helped me transfer my AAA & maintain my years of membership. I also got my EZPASS in Massachusetts that I still have on my truck to this day…even though I moved back to NH. It is now 2023, and I have never had an issue with using my Massachusetts EZPASS in NH until last fall. NEW HAMPSHIRE is trying to DOUBLE DIP in CHARGING ME TOLL INVOICES even though tolls turn green when I pass through with my MASSACHUSETTS EZPASS & my credit card is paying my Massachusetts EZPASS. I am embroiled in a heated dispute with New Hampshire EZPASS even though my credit card has assured me confirmation that my card is paying Massachusetts. New Hampshire is citing me over $1300 in violations. I am so glad that I kept my Massachusetts EZPASS because there’s been newspaper articles citing PROBLEMS WITH NH EZPASS. I recommend anyone with an out of state EZPASS to keep it even if they live in NH. New Hampshire is a double dipping state! Sadly, NH triple A offices are not allowed to issue NH EZPASS. Seems NH will do anything that makes things harder on residents than easier. I am a 13 year member of AAA…highest level. I loved living in Woburn Massachusetts on the Burlington line. I miss my local amenities.

Negative experience: This was my first interaction with this AAA office. I called to ask a simple question and, although I did get the information I requested, I felt that the woman who answered the phone was very unfriendly, condescending, and rude. If she don't like answering questions for AAA members, then she shouldn't be responsible for doing so.

Fantastic experience: I needed an IDP (International driving permit) and I was expecting to wait 4-5 weeks for it, as the web says. Instead, in 15 minutes I spent at AAA office I had my paper and pics done and I got my IDP. Nice AAA agent and great experience

Negative experience: Before I launch into my complaint about AAA services I would like to add that I’m sharing a bad experience while my vehicle broke down adjacent to Burlington Mall, off Mall Road on Sunday evening. In order to post my story, I had to choose a location. My issue had to do with calling in service on the toll free number not the office location. I suspect my car alternator is the problem however it was eventually towed to my mechanic at Fahey Tire in Wakefield. I can’t say enough positives about them. There is no mechanic I have had used that comes even close to their service. I also discovered that I can use Howe’s Towing also in Wakefield in the future. I was stuck in my car on a cold night from 5:00 pm to 8:30 pm, waiting for the tow which showed up at 10:30 pm. A family member who was out of town picked me up. If you have ever been stuck in your car for over 3 hours, in 40-35 degrees, you know it’s uncomfortable. I called AAA repeatedly and will be filing a complaint with their corporate office. There is no excuse. Everything from beginning to end was handled unprofessionally - totally dysfunctional organization. Whatever their internal issues— they need a complete overhaul within this useless company. I have worked for over 30 years and most of it was customer service supporting professionals. I was forced to leave my car unattended with keys in the console due to their incompetence. I refuse to accept that no tow company is close by or available. Maybe there was a game on— whatever the case may be. Or their form of payment for towing is inadequate, regardless, it’s unacceptable. Consider spending the $125 and $7 per mile for Howe’s Tow if you get stuck in this region. It’s worth it and I haven’t used them yet but if Fahey does, then I’m there. Also, there was a discrepancy in what AAA was going to pay the tow that eventually got my vehicle so it was further held up for pick up until I used my credit card to pay the towing company directly. Never use your bank card for any transaction that is unknown— always use a credit card. Nothing against towing just practice this too since scamming cards is a common issue. The worst part was being forced to leave my car unattended since I live 10 miles away from Burlington. Make sure you let the police know your car location to avoid tickets and tow of a different reason. $$$

Fantastic experience: very ok individuals are are very cooperative

Positive experience: Today 1:30 PM went Burlington office to register my car but I bought my second car from lease Honda and lady said they can’t do here , you have to go RMV, I understand but way she replied was not good , I am a AAA member from almost 10 years,Not Good experience for office , I really appreciate drivers who help people any where and anytime.

Fantastic experience: Ran like clockwork.

Fantastic experience: Stranded on the roadside in 91°. with a a flat tire. Rosair stopped to help us. He was able to get my car to the dealer and home! Thank you Rosair :)

Fantastic experience: Awesome place, quick and quality work. Did my passport and international drivers license under 8 mins!

Fantastic experience: Fast and efficent Having appointments works well

Negative experience: The registry should be open for walkins as it always has been in the past. It has been over two years everything else in the state has opened except for the registry. Their appointment system does not work as a taxpayer I should be able to walk into a facility that tax money pays for to conduct my business. If you feel the registry should be open for walkins by now please call your governors office and continuously complain.

Negative experience: I came here to renew my license. Firstly, the staff members here were all very helpful and patient, this review only has to do with the set up at the location. There is no baby changing station in the bathroom, so I was instructed to go to Target next door to change my baby’s diaper. I find it unacceptable to not provide a place to change a diaper at a location where people often have to wait for services. After that, I found out that one of my documents was a few days too old for state requirements, so I needed to download a different one from my phone. That was fine, but my service wasn’t great and it was taking a long time to download, so I asked to use wifi. They do not have public wifi. I was again instructed to use Target for their wifi this time. What should have taken 10 minutes took me over an hour. 5 stars for Target. 1 star for AAA Burlington.

Fantastic experience: Friendly, responsive, and able to get my registry transactions done...without the hassle of going to the RMV. They saved the day when we were missing paperwork for a roadtest, too--even stayed late so we had what we needed. Such a positive and helpful place--definitely recommend.

Fantastic experience: I used this office to renew my license. Made an appointment online, showed up and was out in about 15 minutes. The people were really nice too.

Fantastic experience: Love AAA

Fantastic experience: Went to get passport pictures. Neat clean place. Helpful representative In and out in 15 minutes - maybe much sooner

Fantastic experience: Very good experience.

Fantastic experience: Great work thanks

Fantastic experience: I disagree with people complaining there's only one person for license renewal. Understand it's a small building. That's why you DO have to make an appointment. If you want a faster, more staff available go to the registry they also work by appointment. I found the people at AAA very kind and helpful and I gave them the patience they deserved

Fantastic experience: I called AAA on a Sunday morning my battery was dead, customer service on phone was easy to navigate and time to reach me was only 30 minutes and they actually got to me before that. They also send you text alerts providing updates on where they are how far away and what time expected arrival is. Technician was great professional and thorough. What a godsend to have AAA service it's so worth it. I'm so happy I know my parents have AAA Service to depend on with any auto issues that arise while on the road especially or even at home. So appreciative.

Fantastic experience: Great place loved the lady who did my renewal.

Fantastic experience: Picked up an international drivers permit. Quick, pleasant, and helpful!

Negative experience: After using credit card at AAA, The credit card #s were stolen, and used in Oklahoma, the day after I used it at AAA, In Burlington

Negative experience: Not helpful. Mostly useless. Almost as useless as the RMV itself.

Fantastic experience: What a pleasant trip than going to the Rmv in and out 15 Minutes or less got my license!

Fantastic experience: I heard that Sharon S was a great great instructor. Finally had her today, I had a great lesson! Very happy I chose AAA but I wish there were more open lessons.

Fantastic experience: Awesome

Negative experience: Terrible...the customer service starting with the reception was the worse. She was rude and she did not enforce social distancing. Stay away!!

Fantastic experience: Customer service was great. My concerns were addressed properly

Fantastic experience: Roberta was awesome....not only was she pleasant & knowledgeable but kind at the same time. Made my day...Perfect person to be working the counter. I will never go to the RMV again. What a painless transaction, for once I have a long history with the registry (it's always something; always an issue) & never knew how easy things could be Thx again, Roberta & the rest of AAA!! (All of the other employees were just as pleasant when directing us on where to go, in regards to social distancing)

Fantastic experience: Streamlined License renewal process, in and out in less than 15 minutes. Worth the yearly AAA membership alone.

Positive experience: They require an appointment and you must wait your turn. Clean, safe, professional staff. Though they seem as though they could use a laugh.

Fantastic experience: Love this place. Made appt for real ID. No wait. Professional and courteous staff. So great!

Fantastic experience: Friendly efficient service at this location. It's a real asset in Burlington.

Fantastic experience: Went here to do renew a driver license. The whole process took 10 minutes, very fast and convinient. Folks working here are just great.

Fantastic experience: Overall great experience! Took a long time to get the appointment but the visit was quick and they were well organized. They left the door open for ventilation so dress warm if it's a cold day.

Negative experience: My friend has been trying to schedule lessons for the past 5 months. Steve Thornhill (the head of AAA in Burlington) has been ignoring her emails for months and my friend has called and emailed many many times. They’re so unprofessional, unresponsive, and lazy. Compared to the other schools in the area like Agganis, Tritown, and even Mass Auto school, AAA is by far the worst and that comes from everyone who has been through the program including me! It is way harder to book and get lessons through AAA than it is at any other school which make it quick and easy with a simple text and a yes or no response from you on whether you would like to claim that lesson. Yes I did go through AAA and pass my test but AAA SUCKS ASSS!!!!!

Fantastic experience: Great staff super helpful.

Fantastic experience: Friendly, helpful, staff, very little wait time

Fantastic experience: Polite and helpful people

Fantastic experience: Tracy was very professional and pleasant and did her job well. It’s nice to see things move quickly and Effortless when someone knows there job and is good at it.

Fantastic experience: Very helpful and fast .. liked the service

Fantastic experience: While the RMV does not process new applications for a Real ID during the pandemic, AAA does and this is a great office to choose for this service! It requires making an appointment up to 2 weeks in advance, but when I went to my appointment, there was no wait and they processed my application for a new drivers license with Real ID right away (my wife reported waiting less than 10 minutes for her appointment a couple of weeks earlier). They were very courteous and helpful every step of the way. I was concerned with touching my face to the optometrist machine so I had brought a vision screening certificate that my eye doctor emailed me, which they accepted. Of course, they sanitize the machine between uses, but I wanted to mention it as an option for people who seek extra safety. All-in-all, I highly recommend AAA Burlington!

Fantastic experience: Very helpful and friendly...and especially clean and cautious, which I appreciate these days.

Fantastic experience: Awesome. Went here for my license renewal. Checked me in ,gave me the application to fill out, then they sent me to the RMV area and I had my new license, I was in and out in 15 minutes, no issues. Very friendly and efficient.

Fantastic experience: My transaction there was very easy and pleasant. The staff made it as easy and quick as possible. They were very polite.

Fantastic experience: They have a wonderful experience. The area supervisor worked on me well.

Fantastic experience: Great

Positive experience: Great services there including RMV and travel. Staff is very helpful.

Positive experience: It was a long wait but the people were friendly.

Fantastic experience: Very helpful and knowledgeable. Explained in detail what was required. Very courteous and nice staff.

Positive experience: Once AAA arrived I had a great experience. However it took over two hours and the estimated arrival was changed multiple times. If the original estimate was anywhere near correct I could have done something and ended up MUCH happier.

Fantastic experience: Quick and helpful

Positive experience: Conviniently located but a long wait time. Polite and profe staff

Fantastic experience: I moved from out-of-state and reached out to AAA to help with the process. I’m very grateful for Mike Peters who was an absolute pleasure to work with! He answered all my questions, regularly got in touch with details and confirmations and made things as easy for me as possible. If visiting the Burlington MA location, definitely utilize the help of Mike Peters!

Negative experience: I arrived at 2:00 on a Monday for a basic vehicle registration renewal and didn't get service until 2:55 despite only a few people being seated ahead of me.

Negative experience: Not sure how anyone could recommend this place for RMV services -- it's a nightmare... never thought it could be WORSE than the actual RMV. Waited 10 minutes in line to sit in line for another 45. Poor customer service, nobody's friendly, zero personality, zero customer service. Like a bunch of robots. Very sad place. If you're in Burlington you can probably get what you need done faster by driving to the Lowell DMV and back before you get RMV service at this AAA. Maybe they have good AAA services but the RMV service is just plain old sad.

Fantastic experience: Very helpful

Fantastic experience: Could renew my license without long lines and everyone had a nice smile and were friendly

Fantastic experience: Good place to go to get movie passes

Fantastic experience: Speedy, friendly, and efficient. Are you getting your new Real-ID drivers license? Complete your paperwork online first, and bring that printout along with the documents in the checklist. I did, and the capable staff at AAA Burlington finished mine in 20 minutes! I overheard them assist other customers who were confused about the new requirement: somehow they manage to be pleasant and respectful, despite hearing the same problems every day! Where do they buy their coffee? :-) My third time there over the years, and each time it's a 5-star experience. (I can't comment on the other, non-RMV services they provide.)

Negative experience: Went in on Saturday at 12:30 pm (posted hours were 9 am - 1 pm) to transfer title with their RMV service. The line for the RMV was already closed with only one customer remaining. I asked to double check, but they confirmed that they would not take anyone else.

Negative experience: Took 5 hours of my morning to correct the address on the policy. Ultimately did not make the change in time before the DMV closed and had to wait an extra week to purchase my vehicle. I must have called them 7 or 8 times before the change was made. Still waiting for the insurance card. Useless.

Negative experience: Waiting 30 mins while I watch 3 staff not waiting on customers, chatting with each other and looking at pictures on their phones.

Fantastic experience: Purchase AmEx gift cards yearly. 5 or more of any denomination are free. Service is quick and friendly. Also found a wonderful travel purse at a greatly discounted price. Can't beat the service.

Fantastic experience: Very helpful and informative in setting up an EZ-pass!

Fantastic experience: I've had AAA for a long time, and I'm kicking myself for not knowing this service was available, HAD I KNOWN it could have saved alot of grief in the past. If you don't have AAA this service ALONE is a prime example of why you should, I was in and out with a renewed license application processed and temporary license in hand within MINUTES. Quick, efficient, with pleasant customer service. From now on the go to spot for ALL of my RMV needs (at least the ones they offer)

Fantastic experience: I renewed my driver license in just a few minutes. It was a very pleasant experience. While I waited in line I was impressed with the clerk's very kind and patient assistance to the elderly gentlemen ahead of me.

Positive experience: It was good to work with folks who knew what they were doing. I picked up a license plate sticker there in short order and did not need to deal with the RMV.

Fantastic experience: Fast and pleasant service with great savings

Fantastic experience: It is always a pleasure to visit this office. Very helpful people and usually no wait before you are helped. I have used this office many times and always have the same pleasant service, you can even renew your driving license here.

Fantastic experience: The Burlington office was fast and efficient. They planned my extensive itinerary providing pet-friendly lodging options.

Fantastic experience: Wonderful service!!! Renewed drivers license with photo. Only one customer in front of me. Smooth transaction. Highly recommend this Burlington office!

Positive experience: Overall experience is good . Attending the customers can be improved bit more - when people wait for service in the queue, please do not let them wait [observed support executives talking themselves & works very slow in entering details into system, searching for something etc etc ] - they should be attentive - call them in sequence should not give priority some specific people

Negative experience: Bad experience. Waited and hour and fifteen minutes should have gone to the registry

Fantastic experience: AAA is your place to go for a new drivers license or registration. I'll never go to Mass. DMV again. Excellent service, not a long wait and the staff is pleasant.

Fantastic experience: Went here to Renew my license, WORLDS better than going to the RMV. The AAA staff was friendly, service was quick, even the other customers in line were friendly & helpful. This service alone makes the Annual AAA fee well worth it!!

Fantastic experience: The registration renewal was handled very efficiently with just a very short wait. Worth the cost of the AAA membership to avoid lines at the RMV office. Of course there are other benefits that come along with the membership which also are very nice to be able to take advantage of.

Negative experience: Very bad service, wish I took that lady's name so I can call her out here.. Also, I have been on hold for 6 minutes now trying to talk to someone live at that branch.

Fantastic experience: Easy, fast, helpful, friendly - couldn't have gone any better!

Fantastic experience: I was in your office on Nov. 4th, & regrettably do not remember the name of the person who handled my application for acquiring the transponders for my husband's and my cars. It was the first day for using a new system for the registry & there were significant issues with same. The person that tried valiantly to process my application with the new system was unsuccessful, despite her incredible patience with multiple attempts.. She carefully explained what would follow in the mail, & exactly how to monitor the follow through with my account.

Fantastic experience: Superb, prompt, service to have my driver's license renewed today. Short wait—two persons before me in line and both were processed very quickly. Agent was pleasant, courteous, and professional. I had downloaded the application form in advance and my renewal process (which included needing an eye test, new photo, and new signature) went quickly. Could not have asked for a better experience.

Fantastic experience: Went here for a license renewal and it was super quick and easy! The staff was friendly and welcoming and I'd drive extra time to go here instead of an RMV location any day!

Negative experience: Specifically called the Burlington branch number to ask if they did passport photos for infants and I was told that yes, they do but would need to lay the baby on a white canvas on the floor. I was fine with that, but when I got to the branch they refused to do the photos saying they would not want to put an infant of the floor to take the photo, and as parents we should not want to put our infant on the floor either. Would not have made the 15 minute trip when I have a CVS 2 minutes from my house. CVS was able to take the photo no problem and we did not have to put our baby on the floor.

Fantastic experience: Last Thursday, I registered an new car and transferred my license plates in under 10 minutes. That included going to the neighboring bank to get cash for the transaction. So much easier and friendly than the Watertown RMV.

Fantastic experience: Renewed my license here in just a few minutes.

Fantastic experience: I recently was able to take advantage of the RMV services at this branch. I had to transfer a vehicle registration. The wait was very short, only about 5 minutes. The actual transaction went quickly as well. The person who helped me was very friendly and helpful. I highly recommend this branch!

Fantastic experience: I recently visited the AAA Burlington for their registry services and was very pleased with their service. I have visited this location in the past for other services and have always found their staff to be both courteous and helpful. In addition, they are all exceptionally knowledgable about not only the services AAA provides, but the benefits of being a AAA member.

Positive experience: Quick and efficient process renewing my drivers license