AAA Downingtown Car Care Insurance Travel Center

Fantastic experience: great service super helpful!

Fantastic experience: In and out fast service

Fantastic experience: Fast service, efficient

Fantastic experience: Amazing staff and really good location :)

Fantastic experience: Every person working there is knowledgeable, kind, and helpful. The man who towed my car, Mike, was awesome! My car was hit by someone driving recklessly. After hitting my car, the person took off. It was an 11year old car, but, I loved it. I told my insurance agent how shocked I was that someone would do that. His response was even more disturbing. He told me that it happens 100’s of times every year. Anytime I called AAA, whoever answered the phone was kind, sympathetic, and, hopefully for me.

Negative experience: Booked online appointment for 730am (booking made days ago) expecting we had first appointment of the day. My wife showed up at 730am and was told they wouldnt get to car until the afternoon because online reservations are not "appointments". The previous time I came in I asked them to resecure my bumper while I got an oil change and they forgot. This location used to be good, their service has gone to hell in the past year.

Negative experience: Very friendly people but don’t trust the website, they don’t do anything other than car care during certain hours.

Negative experience: Had an appointment at 1:40 and for some reason the 2:00 PM and the 2:10 PM appointments were called before me? Receptionists suck

Fantastic experience: Nate's personnel and Nate were outstanding.

Fantastic experience: State inspection. Did not add on unnecessary repairs. Good service.

Positive experience: They explain everything in detail. Very friendly.

Fantastic experience: Great fast service. I called to be assisted with a car lock out and I was in my car within 60 seconds after he arrived and viewed my ID and signature in all it was a 5 minute process if that! Saleem is who assisted me!

Fantastic experience: Very helpful and friendly service with the travel personnel

Fantastic experience: I have worked with Nate several times over the years. He is always courteous and very professional. The quality of the work that his team provides is consistently outstanding. He follows through on the project and always delivers on time.

Positive experience: My daughter got her fingerprints done and they came back super fast. The lady that did them was super sweet.

Negative experience: They charge $68 just for the pa state inspection(not emission) up from $38 in January this year (just in 11 months)...

Fantastic experience: Nice store and location, good service

Negative experience: AAA is not what they used to be. We tried to call them but they didn’t know how to pick up the thing that rings “phone”

Negative experience: very poor for attitude from representatives, over charged, claimed things were broken when they were not.

Negative experience: Awful service, BEWARE! - rude staff and bad information will never go back again.

Negative experience: AVOID AVOID - Awful experience. Had a ratting noise from front left tire so took it in. They "inspected" the vehicle and "they weren't really sure" but i definitely needed a new transmission and they don't do it. None of my symptoms matched up with what they said was the issue. They then charged me $250 to "not" diagnose or fix anything or even give me correct information. Took it to the dealership.....guess what... was nothing of what they said. They were 100% wrong in what they "thought" was the problem and could have actually fixed it there. Then they lost my paperwork and I had to wait and wait...then they started giving me attitude when I questioned them..... I will not be back....

Positive experience: Ordered foreign currency on web page. Very easy and arrived on time.

Fantastic experience: I've been a AAA member for 30 years or better but this place this year they worked with me because of costs they're willing to give some discounts and if you have their Visa card you can utilize those points for offsetting the cost of AAA

Fantastic experience: Efficient, professional, one more car to go, will be back

Fantastic experience: Nate from AAA did an outstanding job fixing my oil leaks, much much better than I would have done at gasket repair too.

Fantastic experience: Went through IdentGo for fingerprinting renewal last week, did pre-screening and made an appointment online. I had my driver's license and my print-out when I arrived. They were only $25 and the waiting room was clean with comfortable seating. I was greeted by a customer care representative when I first arrived. I waited maybe 5 minutes and Charlotte serviced me quickly, efficiently, and she made me feel very comfortable! I have arthritis in my hands and she was still able to get my fingerprints easily; I also didn't feel self-conscious at all and she cleaned the machine before and after use. I prefer this location to any post office as they are a lot nicer, especially to senior citizens. I can't speak to the car garage or actual AAA services, but the fingerprinting was a very positive experience for me.

Positive experience: Just stopped in for ID stuff. Got help right away. Good parking and plenty of employees.

Negative experience: Sloppy workmanship. Had an oil change; they didn't reconnect the engine plastic shield properly afterwards. So it dropped and dragged around for a day until I figured out the problem. Mechanic left his screwdriver in the back window. I guess he was checking the center rear brake light. They also pushed the purchase of new tires which I had purchased from them 3 months prior. Overall ; I can't recommend them.

Fantastic experience: Friendly staff, no wait, easy to find. I was able to get my international driver permit in less than 15 mins.

Fantastic experience: Good service

Fantastic experience: Very helpful and knowledgeable staff.

Fantastic experience: This AAA location is full service, specializing in care care, Tag &Title, and Travel services... Additionally, this location also provides Fingerprinting for PennDoT and passports through IdentoGO...

Fantastic experience: Quick, respectful and less expensive - by a lot - than most other repair places.

Fantastic experience: Went in to get my finger prints done, in and out in under 10 minutes!

Negative experience: Every time you bring a vehicle here old or new, they will tell you something is wrong. I feel like I am getting ripped off. If you refuse the repair, they right a snotty reply on the paper. Instead of customer declined, they write customer does not want to correct problem. Stay with a reputable local garage. UPDATE: Brought vehicle to dealer and had alignment checked and it was fine

Negative experience: AAA Downingtown Car Care Insurance Travel Center 105 Quarry Rd, Downingtown, PA 19335 I scheduled an appointment for an oil change online. I entered my Name, phone number, email address, AAA Member Number, appointment date and time, vehicle information and service (Oil Change) Arrived 5 minutes before appointment time. Told representative my name, appointment time and was getting an oil change. Representative asked if I was dropping off my car or staying with. I stated staying with and the rep indicated it would be about a two hour wait. I indicated I had a 10am appointment and the rep said their on-line appointment system doesn’t take into consideration amount of work they have. My reply was “Forget it” and walked out. As I was leaving I heard the sarcastic comment “Have a nice day”. I called customer service to complain about the wait required when I had a “scheduled appointment” and the response I received from the Car Care Center representative. I was told by customer service that they would contact the service center and get back to me within a few days. It’s now been 5 days with no follow-up. Service center had my contact information but neglected to let me know in advance there would be a long wait for an oil change. Why have an on-line scheduling system if the time means nothing. Remove AAA on-line scheduling system and have customer call the facility directly and schedule appointment. Needless to say I used another non-AAA service center the same day with no wait. I’m finding it hard and harder to justify my AAA membership when I’ve rarely used their road side assistance over decades and most of their travel information is only available on-line which is free on may other websites.

Fantastic experience: Great insurance great people

Fantastic experience: Vincent is the best when it comes to car insurance

Fantastic experience: Excellent, professional service!

Fantastic experience: First time here, needed an extra Ez-pass for a road trip we were taking the next day. They were very helpful, friendly and quick. I was in and out within 5 minutes! Highly recommend for all your care needs, they really take care of their customers!

Fantastic experience: We were helped by Lauren with our out of state vehicle registration. The dealership in Indiana where we bought the vehicle botched every single piece of paperwork we had thus making it basically impossible to register legally. Lauren was able to contact all the appropriate parties, governmental and private, to resolve our issue. To say she went above and beyond is a disservice. I can't praise this location and Lauren more highly.

Fantastic experience: Spoke to Joclynn,she was such a big help,wanted to renew my membership and she took care of everything!

Fantastic experience: Nate and Anthony were terrific in their quest to diagnose and repair my 1994 Mustang GT. My car had an occasional starting problem that over the course of a year escalated to where the car bucked violently and stalled leaving me stranded, but after it was towed (thanks again, AAA) it would not repeat the problem. Luckily, the tow took me to this facility. Nate and Anthony and I dug into every online source available to us to try and diagnose the problem. Even though we all guessed wrong that it was the fuel pump (so I have a new fuel pump for my beautiful antique), the next educated guess was "spot on". After they replaced the distributor, I haven't had any recurrences and my car is running strong. This all started going into the 4th of July weekend and lasted for a couple weeks after. Nate and Anthony would put the car in the garage at night and pull it out the next day and take some short drives trying to reproduce the problem with no luck, so we tried the distributor. Bingo! I just want to thank them for their determination to not give up on me and my car. I just wish the service center had a courtesy ride to my work down the street at the Home Depot. I would do ALL of my business with these two gentlemen. Thanks again, guys!

Fantastic experience: I want to thank Nate and Mick for getting my car taken care of today and the fantastic services they provide.

Fantastic experience: Our vehicle wouldn't start. We jumped it & drove it to AAA auto center. Helpful service attendant took us in right away & diagnosed the problem. No installation charge for new battery because we are AAA members. Will definitely go back.

Fantastic experience: Full service center for all their offerings and repairs. We went there for international drivers license and got in and out in about 15 minutes. Very fast and quick. Very happy with the service.

Negative experience: Called earlier in the week and spoke to a girl to ask if I needed an appointment for title services and was told no and that they don’t take appointments anymore and to just come in. Drive 30 min up on Saturday with both of my vehicles and trailer and was told sorry but you need an appointment. Girl at the front desk was nice but said I probably spoke to the wrong person when I called. How am I supposed to know who to talk to?! When I said I was calling for title and tag services then I should have been transferred, not just given wrong information. I wasted my time and gas, and now still don’t have my vehicles tagged and have to drive with expired tags again to go somewhere else. Very unhappy and definitely don’t Recommend. Find people who can answer a phone correctly.

Fantastic experience: Great service! My husband and I weren't in for an international drivers license. We didn't need to wait and our licenses were ready in no time.

Negative experience: AAA is not what they use to be at allll. Find a alternative.. We have had AAA for years only requested a tow 2 times . My husband has a 2500 dodge Cummins truck they would not tow his truck they said it was oversized , second last night our 72 elcamino broke down . We needed the car towed to where it is stored 32 miles. We have 100 miles plan. Well we were told they had no drivers and the car would be taken to a AAA lot and towed when they had more drivers. That is unacceptable!!!!! When I talked to others they did that to a friend of ours when he needed to be towed 3 miles .. so they must be making money somehow with this storage thing they have going on. We pay 160.00 a year the customer service could careless . They were going take my husband's muscle car to some lot in the middle of a bad town and just leave us there to find another way home . Thankfully we canceled the tow my daughter's boyfriend is a really good man and dropped everything and came and got the car . Do not consider AAA find a alternative if possible. Unreliable, customer service is useless and they have no drivers.

Positive experience: Yum!! I give a max of 4 stars bcuz there’s always room for improvement.

Fantastic experience: Very friendly. Went to speak with a Travel Advisor. Was very pleasant and answered all of our questions with no pressure.

Fantastic experience: I had an unexpected service need while on a trip and they found time to squeeze me in and perform the service. Fantastic, professional and friendly. Highly recommended

Fantastic experience: Had gone for the finger print service. Person who helped me was really nice

Positive experience: The personnel were helpful and efficient.

Fantastic experience: Very smooth and efficient, they take care of things for you! I have had a AAA card for many years.. this is the more recent experience. Friendly tow truck guy, was in the Chester Springs area and arrived quick, it was freezing temperatures, so he offered to have me sit in his truck while I waited. Back at the shop quote was quick and service excellent! I am a Realtor and in my car around Downigntown a lot.. will always have the AAA card on me.

Fantastic experience: Sherman was an excellent facilitator! He made sure everything I needed done to my car was complete in a timely fashion. Love AAA in Downingtown Pa. They do a great job, always get my car back the same day and they explain issues in a language I can understand. 5 ⭐️

Fantastic experience: I needed to get a PA license plate to replace my Florida registration. The PA DMV doesn't provide this service! Huh? It was suggested that a business nearby could help or that AAA could if I was a member. The young lady that met me, Alicia, was fantastic! She knew what was needed and I was in and out quickly. After encountering untrained or unknowledgeable Service agents in so many businesses I was hugely surprised and pleased.

Fantastic experience: This place is great, as are the staff. I've used their notary service, had my car inspection done and bought 4 new tires which recently included a free rotation! Nate in the auto dept is so knowledgeable and helpful. In fact, everyone I have dealt with has been awesome.

Negative experience: Didn't have anything for over sea trip

Fantastic experience: Took care of us expertly when we needed notary services and even helped above and beyond. I mentioned not being able to use the nearby drop box for lack of an envelope (we had a FedEx shipping label in our papers) he overheard it an asked us to return to his desk for a second. He looked in the closet and found an unneeded FedEx envelope. Saved me so much time and effort!! Definitely recommend them!

Fantastic experience: Nuce

Negative experience: I am almost feeling bad for this review, coz my first experience at this store was fabulous. I moved from NJ to PA and wanted my tag and title transferred. I was so happy with the courtesy and "subburb culture" kind of service that I got. Expensive, but wouldn't mind considering the experience. Now, second time I returned for my State Safety and Emissions check. All went well untill I was told my tires need replacement. I enquired the price and asked if they do a price match with Costco. The gentleman named Mickey acted very surprised with the price I was getting from Costco and tried to talk me out, saying their tires aren't the same, they can't offer 5 year warranty etc. I researched a bit more on my laptop sitting there waiting for my car to be ready. He told me, we can't match the price, visibly upset and informed if I don't get the tires now, I will be "failed" on the Safety test. All Ok, understandable, until be told once I get myself "Cheap Costco" tires I can come back and then I will be charged again for Safety inspection, to make sure tires were installed correctly by Costco. When I expressed my discomfort, that ideally I shouldn't be charged again as it's just a follow up quick visit, he shrugged me off saying " I don't want to waste my time". I mean so much for such a great customer experience in an earlier visit. I left with just an emissions sticker, waiting for my new tires at Costco. Read at so many different garages ( Attached Screenshot for United Tire and Service) that they offer FREE follow up Safety check for anything that you don't want to get repaired from their store/garage. AAA should please review this policy (if there is one) of charging again for a follow up visit post a finding in first safety check, and understand it doesn't seem fair as you are practically forcing a customer to get necessary repairs done from your store/garage to give them their Safety approval.

Positive experience: Called to get the car checked out by them manager since I had an issue with possible work not being completed, Nate was extremely friendly and respectable.

Negative experience: I took a car that was overheating in. I paid $663 and the damn thing overheated before I went 5 miles. I went back, and they told me that they noticed oil in the anti freeze indicating a head gasket problem. Nobody told me this. If they thought that, why the hell did they force me to put $663 into the car to NOT fix it?? I reviewed the bill. They routinely add 200% to parts costs. A total ripoff. They’re just there to get your money. They suck.

Fantastic experience: I stopped at the Dunkin donuts across from the exton mall and I locked my keys phone and wallet in my car...Nate offered to run back and get tools to unlock my car for me he was very kind and professional I can not thank him enough for helping me.

Fantastic experience: Terrence the client service gentleman was very courteous and listened to our travel needs and framed an itinerary that we liked. He explained how he avoided I-95 and kept us on routes more pleasant. Also how we can book our hotel while on the journey. Please give him a CALL-OUT at your next staff meeting !

Fantastic experience: Great selection of REAL maps. Very friendly staff.

Negative experience: It was supposed to be a simple oil change…The seal was not put on properly and the next morning I noticed my car was leaking oil. The manager at first said it’s my car, then he said get it towed back to AAA. Then the tow truck driver (who knew I was riding with him said he won’t drive me because he was afraid of Covid) and left me standing there. 4 hours later another tow truck driver came and I arrived after 5 pm. The manager finally admitted his mechanic messed up. The tow truck improperly towed my car and messed up the suspension now my car makes horrible noises. Do not get your car serviced here!

Fantastic experience: Good prices, quick service, friendly employees

Fantastic experience: Fantastic AAA location. Staff is very friendly, knowledgeable and helpful.

Fantastic experience: Very nice and professional at the same

Positive experience: Constance was nice and informative

Positive experience: Asked triptik for traveling to Fla.and back with a couple stops. Got trip down, and 2nd one same trip down. Called said thet would fix and have trip back for me.

Fantastic experience: Great place to get all your cars needs met and more! Great & Fast Technicians also!

Positive experience: Expensive

Fantastic experience: Title people outstanding

Positive experience: My husband's car needed repair an was towed by AAA to this location. The service was rather slow. They gave him a time it would be repaired by, but was ready for pick-up 2 days after the time he was told it would be ready. They were able to fix the issues and so far the car is running fine.

Fantastic experience: The customer service is tops! I got a IDP quick and easy. Thanks guys!

Fantastic experience: Friendly staff, clean environment, quick, amazing service

Fantastic experience: Mickey was great; very efficient and wanted to make sure everything was right to get me in and out

Fantastic experience: The staff is very friendly and professional.

Fantastic experience: Made an appointment for tire service towards the end of the day. It was urgent as I live an hour away. They were able to fit me in and replace my tire. Everyone was professional and friendly. The shop was clean and comfortable. I wish I lived closer so I could use this shop again.

Fantastic experience: The space was clean and well prepared for social distancing. The staff was courteous and quick to greet us and our needs were addressed in a timely manner.

Negative experience: Today I left my car for a state inspection. I called ahead and followed telephone directions I was given for contactless drop off. In fact, while I was filling out my information to leave in the drop box, an employee came out and asked if I was doing okay. So he saw I was leaving my car and required items. Four hours later I called to check on the status of the inspection. I was told the drop box was only for after hours, and they had no idea I had left my car for service using the contactless option. They said they would have to keep my car overnight. I just picked up my car and will find another place to get an inspection. I will not be renewing my AAA membership.

Fantastic experience: Friendly staff, quick and easy title transfer

Fantastic experience: I think everyone should have a AAA membership to complement their regular auto insurance. AAA"s service centers are an extension of their inexpensive and quality attention to your vehicle. The Downingtown staff were friendly and accommodating.

Fantastic experience: Clean and fairly well stocked, except for cleaning supplies.

Positive experience: Friendly and knowledgeable

Fantastic experience: These are great guys for auto repair. AAA is a little high but it is all guaranteed work and brand name parts. Have used them for travel services, prepaid Visa for overseas travel and the travel books are the best.

Fantastic experience: This was a good place the staff knew their job well

Fantastic experience: Our first family vacation planned with AAA and partnered with the most knowledgeable and fun AAA travel agent, Corey Green, in Downingtown and wow were we impressed. Corey had a very welcoming attitude right from the start where we came in unannounced and he quickly oriented us to Caribbean destinations, many of which he had been to, and was able to confidently focus us on resorts which met our needs. Corey even helped and provided ideas on how to surprise the kids on Christmas morning with the news of our beach vacation. Corey was very attentive to our needs from start to finish and even as we were a bit nervous about the travel based on some trip advisor comments but he quickly reached out to local connections he has and reassured us of our resort being ready to welcome us. He was even attentive upon arrival to our vacation destination to address issues, the day after Christmas, no less. So pleased to have met and worked with Corey and we will certainly go the AAA way again with Corey in the future. Happy New Year.

Fantastic experience: They were fast and helpful! I'm not a triple A member but they help me get a new tag quickly and made the transition smoother.

Fantastic experience: They were fair. They were accommodation. They were patient. I was impressed with their professionalism. I would go here again without a doubt.

Fantastic experience: I had my tires replaced, the staff was friendly, helpful and patient as we went over my options. The price was fair and the service was smooth.

Fantastic experience: I had a Inspection in September I was told that I needed tires, I got tires last year in 2018 I was upset when I didn't have the total amount for my car and i couldn't take the car without full payment.

Negative experience: Waiting for oil change very slow service. I left and when I returned they told me that the tire rotation was part of the work but they never rotated my tires on my truck. He told me his based on the brake dust of my front two wheels that a tire rotation was never completed I know have to wonder if they actually rotated the tires on my daughters car while I was gone. Also employees need to remember that when customers are sitting in the waiting area they should have proper phone etiquette and not use the Lords name in vain. As follow up. I went back in and spoke with the staff and told them that my tires weren’t rotated. The mechanic fist lied but later admitted to not doing the job. I have to wonder if they actually change the oil of your not there watching.

Fantastic experience: Superb Notary services. Professional and customer friendly.

Fantastic experience: Great for car title and tags.

Positive experience: Plenty of staff to help

Negative experience: I took my Mazda in for new tires. I had to go back the next day because of terrible vibration. They were so inexperienced they couldn’t properly balance my tires. After the second visit to their garage and because they couldn’t balance the tires I was told I had three bent rims. Went to an experienced mechanic in West Chester who balanced my tires and was shocked at all the weights they put on my tires in an attempt to balance. Also no bent rims. Nate at AAA was trying to sell me refurbished rims . Needless to say I will never go to that garage again.