AAA Charleston

Negative experience: Don't join. You will get nothing out of it in roadside assistance in the Charleston, WV area. Nothing but a towing service now. They "dropped" battery service. Even that is too involved for them now. Here's a long time member who will never renew.

Fantastic experience: My wife and I were able to get our international driver's license in 45 minutes. Staff was extremely professional and answered all our questions. He also provided a list of countries that honor the license and ones that don't explained what they do accept.

Fantastic experience: Easy to get to, friendly staff, quick service.

Fantastic experience: Always a great time with AAA! Great music, great theme parties, prizes, tons of dancing. JK adapts to make you party uniquely yours! His entire team is #1.

Negative experience: Back in April 2024, my sister and I met with a Travel Agent at AAA Charleston WV in regard to an all inclusive resort in Riveria Maya, Mexico. She prepared a quote which was twice the amount of the direct reservation at the Barcelo resort for 7 days for 2 people. She insisted that the rate was per person when fact it was per night as it stated on their website. She argued with me and I called the resort directly after we left the office and in fact it was confirmed it was per night, not per person. She had quoted over $4,000 too much for the week. Needless to say, we directly booked with the resort. We booked at the price of $4200 for 7 nights for 2 people where she quoted over $4,000 per person for direct flight and resort costs. Lesson learned. Do your research first.

Fantastic experience: We went there to obtain international driving licenses, staff were great, process was efficient, and they have a lot of great travel items for sale there as well.

Fantastic experience: Staff were very friendly and helpful during my visit to AAA Charleston WV. Many items for travel in the store suitcases, travel pillow’s ….etc, currency exchange is also available. Plenty of parking and easy to find.

Fantastic experience: It was a straightforward process.

Fantastic experience: I love that place,I see that they are fast and easy to help u out nice people there.

Negative experience: Not the most pleasant people.

Fantastic experience: I need fingerprints taken to work with preschool children. I had to reschedule due to the weather. The agent was extremely friendly, professional, and courteous.

Negative experience: Waites on phone line for 40 mins and never got past a recording.

Fantastic experience: I went to their location in South Charleston yesterday February 14th 2024. I had no idea all the things that they do! I was so impressed that I signed up for their service. What a really nice group of folks!

Negative experience: Racist, ---would NOT help me because of the color of my skin--made derogatory comments. Please dont go here they are the experts of customerNOservice.

Fantastic experience: Nice, sort of friendly, clean AAA facility. I got passport photos done here. Good parking out front. Quick in and out. Bring your AAA card for better rates.

Fantastic experience: The red leaves on the trees, the static making them shiver and shake more than they move when the wind blows them away. No real flow to the aesthetic. The sounds of the birds seeking refuge there on a cloudy, chilly day. The sound of songbirds was just as memorable as the bright colour of leaves. I saw some of the same leaf in ELKVIEW at Little General *ExxonMobil*

Negative experience: If you have AAA PREMIUM WITH BATTERY TIRE AND TOWING BE SURE TO ASK YOUR AGENT IF YOUR COVERED. SINCE 2020 C-19 LOTS OF AREAS ARE NOT COVERED AND AAA WILL COLLECT YOUR PAYMENT AND NEVER TELL YOU THIS UNTIL YOU NEED A BATTERY. ALL YOU GET IS A JUMP SERVICE. I FELT SECURE THAT MYSELF AND 75 YR OLD SISTER WERE COVERED. BUT NO. I WAS TOLD HAD I BROKE DOWN IN A SERVICED AREA THEY COULD REPLACE IT. ALL I KNEW WAS I SPECIFICALLY ASKED FOR THESE SERVICES LAST YEAR WHEN MY PAYMENT JUMPED FROM 186 TO 229. U WAS TOLD I WAS NOT GRANDFATHERED IN EVEN THOUGH IVE HAD IT SINCE 2017 AND FOR THOSE SERVICES I HAD TO PAY PREMIUM PAYMENT. WOULD I RECOMMEND THEM ABSOLUTELY NOT. I ASKED FOR A BATTERY OR LAST YEARS PAYMENT TO BUY A BATTERY. IM ON A FIXED INCOME AND THE COST OF A BATTERY MAY AS WELL BE A MILLION DOLLARS I DONT HAVE! I WAS LIED TO, DELIBERATELY MISLEAD ANDCI WONDER HOW MANY OTHERS THIS HAS HAPPENED TO. I SUGGEST BLASTING ON SOCIAL MEDIA. IM SICK OF COMPANIES DOING THIS TO UNSUSPECTING CUSTOMERS.

Fantastic experience: Edited to reply: You're welcome!

Negative experience: I have a premier membership which entitles me to a battery replacement. I have been on hold three different times for approximately an hour trying to get a reimbursement form bc I had to buy my own battery after the tow company did not have a battery. This will makes the second time I have paid for the battery myself. My premier membership is a joke.

Fantastic experience: its a travel agency they also do background checks.Very straight forward workers `

Positive experience: We went to get fingerprinting done here. We were glad for the service, but the requirements were not readily clear. The facility is large and organized.

Fantastic experience: Super helpful. They ALWAYS go the extra step

Fantastic experience: Great experience. The staff was wonderful and very helpful. There is a wonderful lady on staff who is a Veteran from the Army who was especially helpful and friendly.

Fantastic experience: They do Fingerprints and Background checks

Fantastic experience: Nice office. Friendly staff.

Fantastic experience: Exceptional Service

Negative experience: High pressure selling. Agent is not customer focused at all. He acts like he is doing you a favor.

Fantastic experience: the service writer barry was excellent in the handling of my problem

Positive experience: UPDATE: AAA has contacted me and resolved this issue to my satisfaction. AAA charged $1400 and problem recurred within minutes of leaving shop. Towed back, and they said they could not find the problem.

Positive experience: We use AAA as a vendor for work. They are pleasant to work with but usually busy.

Positive experience: Overall, good results.

Fantastic experience: Great discounts.

Positive experience: 2nd time ive used this AAA service center. $150 diagnostics charge is tremendously high. The dealer was only 90. First time ive ever been asked for a deposit and felt pressured by txt messages to get my car while under going a medical procedure after they had been informed. Was told it was AAA policy. I'll stay with the dealership next time. . 10%discount not worth the high prices. Ill stay with AAA towing though. In fairness, no $150 computer diagnostics was need for locked up brakes but work done was very good and i paid the $1700.

Fantastic experience: Very polite and helpful.

Fantastic experience: Fast expert service

Fantastic experience: Great communication, quick service, kind people everything you’re looking for when repairing your car or changing your oil keep up the good work

Negative experience: Terrible Customer Service. Went in and the lady at the front desk had an attitude. Wasn’t willing ti work anything out with me. Then, as I was trying to work something out with her, the people next to me that were working were talking under their breath about me and then everyone started yelling at me at once. I felt hanged up on because it was a situation between the woman and I not everyone in the store. The workers were terribly rude and not willing to help.

Positive experience: Everyone was rude except the background check gentleman

Fantastic experience: Excellent service from Car Care staff and mechanics!

Negative experience: They do not do what they say they do. They say they don’t have any batteries that will fit my car so they can jumpstart my car and I will have to get a battery someplace else and they will reimburse me in a month that’s not roadside assistance thanks after 14 years of my business

Fantastic experience: Plentiful staff in a convenient location when you need things like a passport photo, fingerprints, or travel suggestions.

Fantastic experience: The staff were friendly, efficient, and had no issues discussing my concerns, a quick 10m walk in to make an IDP!!

Fantastic experience: Terrific personnel

Fantastic experience: Service provided by Barry Kramer was outstanding.

Fantastic experience: Young man who served me was very polite and knowledgable

Fantastic experience: Wonderful Customer Service & Clear communication!!! I had to have work done here while traveling from out of town. Barry took care of our Family Vehicle. Many Thanks!!

Fantastic experience: We have never been treated so nicely. Everything was done and we are so pleased.we will be back.

Positive experience: Ended up paying out of pocket for a local tow because AAA couldn’t schedule to get me for 2.5 hours. Totally disappointing. The team at AAA got my new tire on for me promptly, which I greatly appreciated, but broke a Ram badge on my rim and didn’t/couldn’t fix it. **Update June 28, 2022 AAA reached out to me after my review. I really appreciate that they took took the time to make things right! They ended up contacting the Dodge dealership and getting me a replacement rim to fix the issue free of charge.

Negative experience: Ordered a package to be delivered to this office as an Amazon Hub delivery. Upon arrival the office refused the package. After speaking with a representative he blamed Amazon (of course). Even though the package was properly addressed and arrived they refuse to do their part in the delivery. After blaming Amazon a couple more times the representative hung up on me mid sentence. To be fair, I cannot speak to the quality of their insurance services. Do not use as an Amazon delivery point.

Fantastic experience: Very good customer service and fast...they were able to work me in an hour before my scheduled appointment and finished very quickly

Negative experience: I was told to return the next day to have a windshield wiper replaced on my car. The service person forgot, and then called the parts store to find out if they had the parts needed. He said it would take about 15 minutes for the parts to arrive at the shop. I stayed over an hour. If they had not gotten the parts in, I should have been notified before I left my workplace.

Negative experience: They wouldn't sale me a ticket because I had a connecting flight with EL-AL to Israel.

Fantastic experience: Very good repair work. I was kept informed as the repair too much longer to complete. I thought cost was about 15% too high but I needed the repair as the car was non functional.

Positive experience: The office manager was very professional and polite. However, the mechanic left grease all over my front passenger seat. What a jerkoff!! Not his car so who cares. Completely unprofessional. I had to clean my seat. Exactly why you need two party integrity. Having your supervisor overlook the end product before returning to a hard working paying customer.

Fantastic experience: Very friendly, knowledgeable, and helpful.

Fantastic experience: Great communication and honest.

Negative experience: I came to this facility to get my Wv background check and checkin went well. When going back to complete the background check the man was very rude making and would not answer any questions I had. 10 out of 10 will not come back to this facility

Fantastic experience: Just pick up the phone and they are ready to help. Usually less expensive than dealers. They do good work.

Fantastic experience: Miranda was pleasant and helpful! Good service!

Positive experience: Excellent service

Positive experience: I was in and out

Fantastic experience: So relieved not to have to wait for a month for service like the dealerships and they were very communicative! Great to know there's a certified diesel tech on staff!

Fantastic experience: I had a serious repair done - it was expensive but they did it pretty fast and kept me in the loop about the status. They also made sure I had ride to and from the place I needed to be while I was visiting Charleston.

Fantastic experience: Great experience as always

Fantastic experience: It's too early after the work was performed to assess the quality. I did especially like two things. The professionalism of the gentleman I dealt with and the way the work that was needed and was suggested was presented. ( It's now been a month since the work was performed and I couldn't be happier. My car has been performing without a hitch. I'm especially pleased that the transmission is performing much better than before. Excellent job guys! ) (photos and and explanation )

Fantastic experience: excellent staffing, great in detail orientation and explanation of service and price of goods to complete the necessary work, local and quality performance.

Fantastic experience: This is where the Identogo is at in case anyone else is lost lol good to go.

Positive experience: It's a rest area.. What more can you say..

Fantastic experience: Nice place

Fantastic experience: Theo St. Clair was so professional not only with serving me but with others as well. Everyone in the office was friendly and walked around with a smile. They pulled my car back right away.

Negative experience: CHARLESTON , S.C.

Fantastic experience: In town to help family, flat tire. Called AAA, could not have asked for more courteous, professional and caring folks! As always these people as 1st class in all aspects of customer care. Thanks C. Dillard

Negative experience: Not good. Out rages labor charges for job that only takes 1maybe 2hrs and a part that only cost 46.00 total cost 754 and change. Midas right down the street did total job part's and labor for 354.79. Won't be renewing my account next year when i can get the same service and not be charged out rages labor charges.

Negative experience: I went to IdenToGo inside AAA. The staff were rude and very unprofessional. If I weren't

Fantastic experience: Our local AAA office provides great service and a hospitable atmosphere. Regular sales on quality luggage, car, and travel goods!

Fantastic experience: I aways receive good service at our AAA in Charleston SC 29407! It starts at the check in and continues to the very end of my visit.

Fantastic experience: Very helpful. The representative was friendly and provided more than we asked for.

Negative experience: Manager was EXTREMELY Rude! Poor Service!

Negative experience: Booked us a room for 3 adults and one handicap at universal Orlando then we left there and went to Destin and they booked us a room with one king size bed no sofa that made out to bed or any other sleeping accommodations for my handicap 28 year old daughter after getting to Destin. THIS SERVICE WAS LOUSY. I guess they expect my daughter to sleep on the floor when we got to Destin. AAA Travel doesn’t know what they are doing. All they cared about was the big ticket item Universal Orlando Resort they did not care about our stay in Destin. I WOULD NOT RECOMMEND THEM TO ANYONE

Fantastic experience: While my repair was really expensive, my car is running like a dream! The staff is friendly and knowledgeable, and I love the text updates on the diagnosis and progress of my repair.

Positive experience: Very helpful with rapid response to inquiries. I would recommend.

Fantastic experience: Wanted a passport picture made. That was done professionally and quickly.

Fantastic experience: My car blew an oil line! Wrecker was there with in 40 minutes. Great service with AAA, and the wrecker service. American towing great service. AAA is a great service to be able to count on.

Fantastic experience: Crystal was very helpful and professional giving me all the info and Maps I need for my trip thanks again

Fantastic experience: They did an excellent job.

Fantastic experience: My experience was and A++++!!! Great people who were helpful, patient, and courteous. The repair time was reasonable and the work was quick, efficient, and at a good price.

Fantastic experience: Clean and "oddly" and enjoyable experience. If all my maintenance folks were this easy to work having to fix my car would not be as annoying!

Fantastic experience: Everyone at the branch was helpful, efficient and professional

Fantastic experience: It’s a very detailed oil change with a full written and photographed inspection. I like that I can keep the inspection in case I need to get the parts or maybe fix it myself

Fantastic experience: Just called for service update. Everything went well.

Negative experience: AAA called at 3:30 am, tow truck driver knew exactly where we were stranded and agreed to tow from I64 & rt 94 to a dealership in Chapmanville, 45 miles away. AAA called back 15 min later to say tow truck driver has decided NOT to accept the call. What? AAA operator spent the next 1.5hrs trying to find a tow truck driver only to call back and say they were unsuccessful in finding a driver to tow our vehicle 45 miles.

Fantastic experience: Fast service. If you need a passport photo and you are a member. This is the place to go.

Fantastic experience: I've been a member for years even life ins. My husband told me about it I never knew about the garage..I made un appointment to have a B1 oil change and they were so kind and welcoming to the shop..they were fairly fast and were on top of other issue that could be problematic in the future that needed to be addressed. This is a very reasonable price service I'll be back there from now on to take my vehicle back.

Fantastic experience: Clean, reasonably priced,caring,knowledgeable staff.

Fantastic experience: The customer service at this AAA Car Care center is awesome. They are a busy center but once you get in they really take good care of you!

Fantastic experience: Excellent front staff and technicians. First class operation. Also great insurance agents for auto, home and more. Can’t comment on value as I moved here from a state where parts and labor seem 20% less but I’m sure they are competitive. Always a great experience.

Fantastic experience: Great customer service! Car care appointments are timely and the staff is very helpful and provide recommendations and further explanations if needed!

Fantastic experience: Only been once but so far so good. Another shop said I needed a very expensive repair, so I took it to AAA since I'm a member and they said I did not need that. The staff is very professional and love that they text the repairs needed along with photos if needed. This review is for the Charleston SC location, I chose the wrong box-sorry!

Fantastic experience: Real people real answers. Don't let your child get stuck somewhere without AAA

Fantastic experience: Great help. Knew exactly what they were doing. Got my papers notarized.