AAA Los Angeles Insurance and Member Services

Fantastic experience: As a Premier AAA member, I visit this location at least once a week, and I can't say enough good things about their services. One of the standout benefits of AAA is their free notary service. Before discovering this perk, I used to spend over $2,500 annually on notary fees. Now, I can have up to five documents notarized per day at no cost—a fantastic savings and convenience! The staff here are always friendly, professional, and courteous. Even with my frequent visits and high volume of notary needs, they never make me feel like I’m asking for too much. Their excellent customer service truly sets them apart. AAA’s notary service is a game-changer, and I’m so grateful for this incredible member benefit. Highly recommended!

Fantastic experience: Beatriz was amazing!! She helped my daughter and I with several things and she was compassionate, friendly and so positive. I thank you for your kindness ✌️

Negative experience: 4 days ago I left my wallet there. I called and they said they had it. When I picked it up, $200 was missing. I called them out for it and they "conveniently" found my $200 in the back office. I won't go back to this location.

Negative experience: I was with Farmers for 34 years when they cancelled my truck for no reason. So I called AAA switched 2 cars and a house. Lindsey Flores quoted me $1434 for home owners insurance in a fire buffer zone in Chatsworth CA, wow unbelievable and it was. She said everything was great. AAA cancelled me 3 weeks later leaving me scrambling to find home owners insurance. I never got a phone call or email, from AAA, the US mail sent it to my neighbor who delivered it with 10 days to get insurance. I should have stayed with Farmers since now I pay $3000 more a year. Never ever trust AAA. I will never use them again for anything.

Fantastic experience: Very good services

Fantastic experience: Peter Paredes is great. Professional, knowledgeable, expedient.

Negative experience: Jennifer Harris was our travel agent and we are not happy with her. Intially, we didn't consent, and Jennifer took over our booking with information we provided only to inquire. We gave her the benefit of the doubt. I am not happy with this office. It has been two months since my family and I had traveled and we were promised an onboard credit but never received it. I had AAA take over our travel to take advantage of the onboard credit. I recently called the Chatsworth office and they said they are working on a resolution with the vendor and there is no ETA. It has been almost two months! I will never switch over my travel plans with the Chatsworth office again. Hands down worst customer service as the travel agent doesn't respond back to its customers. I have been with AAA for over 10+ years.

Fantastic experience: Walked in to get replacement license plates as ours were stolen off the car overnight. Deana processed everything for us - registration and new plates. We were in and out in less than an hour with new plates and registration in hand! Deana was super pleasant and made it such a painless experience.

Negative experience: Appointment was a 1210, I didn't get seen until an hour later.

Negative experience: AS A 39 YR MEMBER OF ROADSIDE SERVICES...AND FOR YRS AS THE CARRIER OF MY AUTO POLICY...I HAVE TO SAY...WHO IS IN CHARGE OF THEIR BILLING DEPT...HELEN KELLER??? TWICE I HAVE HAD 2 REQUEST THE 9 DAY GRACE PERIOD...& IT WAS DOCUMENTED, BUT THEN I WAS CHARGED ON MY NORMAL BILLING DAY...NOT SO HAPPY WAS THE BANK...NOW, MY PYMT WHICH WAS DUE SEVERAL DAYS AGO,...HAS STILL YET TO POST TO MY ACCOUNT....ITHIS IS TRULY MYSTIFYING TO ME.

Fantastic experience: Really good AAA center. Every staff member I have dealt with here has been efficient, helpful, and friendly in every department. Much better than other centers I have used.

Fantastic experience: A bit of miscommunication at first with the notary, but it turned out great. Thanks for the patience!!!

Negative experience: You don't know what happened But unacceptable I'm a Premiere RV I've called and waited over 8 hours only to have nobody ever show up Simply the worst the one tow truck company is not contracted from my area I specifically told them don't give me them again what did they do with 7 times the same tow company I will spread the word to all my friends family and everybody to get rid of their memberships they are useless everybody I've spoke to as no good thing to say about these company anymore

Negative experience: Horrible vacation package to deal with Jennifer Harris ! They messed up all my trip , not only getting my room king bed they chose double queen beds! Also the plane seats with my baby , the chose Seperates seats. They didn’t do the proper work and I had an issue working with Jennifer Harris

Fantastic experience: Friendly staff and quick service

Fantastic experience: Nice small office, quick service and friendly staff. Paid car registration, a lot faster than DMV or another office.

Fantastic experience: Love it

Fantastic experience: Very good service and friendly people

Fantastic experience: Great service

Fantastic experience: Shari was able to help us as we juggled insurance coverage and covered drivers.

Fantastic experience: Good customer service.

Fantastic experience: Quick and easy. Very polite helpful staff

Fantastic experience: They are very helpful and curteous

Fantastic experience: Short wait compared to the DMV. They took care of my registration renewal quickly and easily.

Fantastic experience: Vehicle registration-needed to correct spelling of my first name. They were very patient and very helpful guiding me through the process. I had already called to make sure I had the papers needed to complete the correction request to the California DMV. Busy Saturdays, but under an hour for me.

Fantastic experience: The associates here are always helpful and friendly. Even during covid, they have managed to maintain distancing, yet keep the lines moving effectively. I take care of most of my DMV needs here and utilize other benefits as well. Very much worth becoming a member.

Fantastic experience: Good service even if it's a busy location they are pretty efficient in time to service.

Negative experience: Attitude and effort is everything...

Negative experience: The check in wasn't obvious and there weren't enough employees to help customers and there were less than 9 of us. That being said I got done what I needed to get done. It just took way longer than expected.

Fantastic experience: Good customer service!

Fantastic experience: AAA treats all of it's members like a family!

Fantastic experience: Not very crowded and the workers are very nice.

Fantastic experience: Great place.

Fantastic experience: This trip away is close to my house my 1st visit here but I will definitely be back I was in-and-out in less than 30 minutes everybody was very helpful smile offered great customer service

Fantastic experience: Paying Money to the State was never so much fun.. Thank you to all of AAA Staff.

Positive experience: I've always had good service with AAA but this time I called instead of going in to an office. The wait times were long, just to answer and get hung up on. This happened twice. Then, once a representative actually answered they did half the job I needed done. It was frustrating.

Fantastic experience: I had a great experience at my local AAA Luis helped me above and beyond with my issue. Thank you.

Fantastic experience: Very helpful, no lines

Positive experience: Friendly pip short line

Fantastic experience: These guys are quick,polite,knowledgeable I recommend get AAA

Fantastic experience: Very fast and efficient even during covid season.

Fantastic experience: Great staff quick service

Negative experience: Only one employee was nice.

Fantastic experience: Great service, I went for renewal and they gave me better price

Fantastic experience: Wonderful place to do DMV service. Personnel is very kind and polite.

Positive experience: It can really speed up the waiting time instead of running to the DMV.

Positive experience: The people who work in the Chatsworth store were great. Your telephone system sucks. I had a question about an earlier visit that could have been answered in 30 seconds but your robot never let me talk to a real person. So I had to drive 15 miles to ask the question.

Fantastic experience: I was helped by Fernando today at 1:15 am. Super friendly and polite. Helped me with the lock out and was done in under two minutes, awesome service .

Fantastic experience: I was able to do in less than 15 minutes what I've been trying to do for 3 weeks! It was so easy I don't know why I haven't been there before. Thank you!

Fantastic experience: This is a great location. The staff and customer service here is exceptional! Manny was a true pleasure to do business with today. I look forward to going back just to see him . Go check them out.

Fantastic experience: Went in for a Notary and they were very accommodating considering I needed an appointment. Followed strict COVID protocol. Very impressed.

Fantastic experience: Great and friendly service.

Fantastic experience: Awesome

Fantastic experience: I will simply say that this AAA office is highly impressive thanks to an individual I had the pleasure of working with on what could have been quite a complicated DMV issue but, Sophie was simply amazing! She quickly saw through the confusing detail and helped me fix my problem immediately. Her concern and willingness to help me solve my issue(s) saved me plenty of time, and money. She is a true professional in the very highest sense...thank you Sophie!

Fantastic experience: They do have a social distance line and you give them your phone number and I They'll text you when to come in so you could wait in your car and not have to wait in line next to other people! Went super fast! Very helpful!

Negative experience: During Covid' they are not taking phone calls, at least for the issue I called about. You must visit the location. Since I am avoiding going to any type of store, the Auto Club was useless, disappointing, and frustrating.

Fantastic experience: When I went, there was no line and everyone was really charismatic and helpful. I wished my local (Downey) AAA office were this nice.

Fantastic experience: Fast in and out. Just wonder why I can't go paperless for my insurance bills.

Fantastic experience: 5 min in and out

Fantastic experience: Very friendly funny staff. SPOKE TO ANDREW. He was so informative. I will be back.

Fantastic experience: Awsome plain and simple

Fantastic experience: No crowds, fast service.

Fantastic experience: I am a gold member at AAA and they never disappoint me. I am always amazed at the variety of things they are able to provide their members with. This was my first time at this location and I was hesitant to go because of COVID and have been trying to stay home as much as possible. However, I need to forms notarized, and I knew AAA had that option and could help me out. They have lines outside which limit the amount of people they have inside which was very comforting to me. Once I made it inside, they were able to help me right away. Luis was able to help me with the notary signature. He was very kind and friendly and assisted me with a positive attitude. He explained to me the process of what he was doing and even gave me a special notary form when a name was spelled incorrectly. I had a very positive experience and they really put me at ease with being out and about.

Negative experience: Waited outside in sun for 15min, AAA team member asked if i was paying cash or credit? Strange question. Never been asked before.

Fantastic experience: Great staff. So much easier than going to a DMV office.

Fantastic experience: Good price . The agent was extremely knowledgeable

Fantastic experience: Wonderful service

Fantastic experience: The gem of the San Fernando Valley AAA offices. Fast, friendly, professional and exceptional service. Quick DMV services. Excellent Travel services with Janine. The Life Insurance Agent Carla is the BEST but it's the Sales side for Auto and Home that outshines any AAA in the Valley!! This is the office you should be coming to.

Fantastic experience: Chatsworth office staff is Awesome! Dalton and Key go out of their way to assist people! They are angels!

Fantastic experience: Mr Key was really friendly and helpful! Deanna was also friendly! I didn't get the name of the African tall guy on the front directing people which windows to go at but he's very nice and friendly too! Keep up the GREAT customer service!

Fantastic experience: Chatsworth, CA DMV. KUDOS FOR THE GREAT, SAFE AND HEALTHY SERVICE! HANDS UP TO WILL WHO ASSISTED ME WITH DMV SERVICES. SO POLITE, CAREFUL AND CONSIDERATE.

Negative experience: Arrived at 4:30pm for vehicle registration. It was empty and people just hang around chatting. But the guy at the door told me they closed. I should just to dmv.

Fantastic experience: Muy buen servicio

Fantastic experience: This place is amazing, inspiring and leave you in awh for it's beauty

Negative experience: Just a automatic messaging center. No human to speak too or ask specific questions. That is a worthless business in my book!

Negative experience: Sales person was not friendly or helpful!!!

Fantastic experience: Very efficient and great customer service.

Fantastic experience: Awesome experience. Clean and friendly. In and out!

Fantastic experience: Very clean and quick service staff is friendly and helpful.

Fantastic experience: Very nice people!

Fantastic experience: If you want to know what customer service should look like this is the place. Consistently good ongoing help and many things for drivers. Always friendly experience.

Positive experience: Good service and we'll trained staff

Negative experience: If you want insurance or travel no wait only one person doing DMV ask me why I pay for membership to wait I could have went to DMV and been out faster! This is definitely the worst AAA office I’ve ever been In.

Fantastic experience: AAA membership is one of the smartest things anybody can do they can even handle DMV as long as you have cash

Positive experience: Good service except for some reps do not know what a line is and took people over just to ask questions jumping the line! That is why No 5 star

Negative experience: On Wednesday, September 11th at noon, I requested notary services. The young women that I thought was going to help me was more worried about her lunch. She was rude and very short coming. I went to the Northridge location where everyone was helpful and very pleasant. Will not return to the Chatsworth location.

Fantastic experience: Great place to for many DMV transactions without the long wait. Employees are very helpful

Fantastic experience: Good prices a multiple services I love it

Positive experience: I had to tell but only the wait staff 1at that the menu has food debris on it but a 2ND time to the hostess when the next menu had it on it too and not just a speck or two.

Negative experience: Worst service I’ve ever experienced Jocelyn has the worst attitude and expects you to run when it’s ur turn or she will skip you turn then when she finally helps you a she has away making the customers feel unwelcome never again doing dmv services

Fantastic experience: Great service always. So happy with this location!

Fantastic experience: Helpful, business like, friendly

Fantastic experience: Great service

Fantastic experience:

Fantastic experience: Everyone is so helpful and pleasant to deal with

Fantastic experience: Excellent service

Positive experience: Bueno

Fantastic experience: Get your passport photos here! Get your movie tickets too! Loving the discounts!

Positive experience: Service was great, but I had trouble finding it using the maps app on my phone. It just said to turn left, but I didn't know where to turn left at.

Fantastic experience: Been a member for over 50 years. AAA has always been helpful and fantastic insurance service