AAA Newport

Fantastic experience: Shawn and his team of mechanics took great care of my older car. Saved me a lot of money. Very courteous and kind.

Positive experience: Would recommend over tire discounters every time

Fantastic experience: Very helpful in planning our travel destination!!!

Negative experience: I took my car in for routine maintenance on May 23 for routine oil change and safety check. When I got it home I noticed the right headlight was out, so I took it back on May 31. I was charged $54.99 for a replacement bulb and $64.00 to plug it in which took all of five minutes. It was my own fault for agreeing to let them do it, but I still will not be coming back as zi felt the chage was exorbitant.

Fantastic experience: Part 2 from AAA downtown Cincy. Scott and Matt went above and beyond to get me back on the road. There is not enough space to express what they went through and accomplished. All with grace, excellent communication, and absolute kindness. P.s. Matt and Scott...I made it! So worth it :).

Fantastic experience: Had my car towed car up and they did a great job.Had no ideal if your a AAA member you get a first class service .If your car gets towed there in a hour they will let you know the cost and the problem.Had no ideal about that service offer in tell i called my AAA plan.Here I was calling around to get my car fixed.Please let more people know or advertise it.what a pleasant thing to have and know now.

Fantastic experience: Toni Heidel did a great job but the rates have gone up all over town! Staying with Toni!

Fantastic experience: This is the spot everyone needs to start dealing with in the Newport, Bellevue and Covington areas. Used to go to Midas until one of their mechanics lied to me. This establishment is modern, with a very well put together crew, and they take great care of your vehicle. Be here for all of my cars needs from now on.

Negative experience: Everyone was nice but they wanted to charge me almost $560 to replace a hose when my car broke down. It costs less money to rent a dolly and tow it 150 miles myself and have my town mechanic fix the issue. I saved almost $300.

Fantastic experience: BEST CUSTOMER SERVICE EVER!!!. Definitely go here!!!! Absolutely amazing. No, PHENOMENAL !!!!! I couldn't thank these guys more. Scott, the manager, and his crew really took care of me. They had to fix everything attached to one of my tires(stupid semis swerving out of their lane.)These guys went over and beyond for me. After my repairs I still had to get a new rim and tire. Figured why not just get a rIm at the junkyard. I took my car to Michel Tires Plus, in Fort Thomas Kentucky. I have used them before so I figured I'd be safe. Something felt wrong after the out it on, so I took it back here to AAA. Scott informed me that the rim that I brought them was not for my car. That it was extremely dangerous that I was even driving on it. He wouldn't even let me leave with it on. So Michel Tires Plus let me leave their lot knowing something could happen to me. I am so thankful for going to AAA. If it wasn't for them I could have kept driving on that rim and it have fallen off leading to another accident. Scott even went the extra mile. I finally got a new rim and he generously put the tire on the rim and attached it to my car. Also did another once over of the other tires. Thank you so much you guys. It feels really good to be safe again. Again, if you help with your car GO HERE! YOU WON'T BE DISAPPOINTED!

Positive experience: These guys were great. Honored the road hazard and got me in and done! Super friendly and helpful. Apparently not all Bob Sumerel's have to honor warranties. Rest assured the crew in Newport will get you back on the road with no hassle! Thank you guys sooooo much!

Fantastic experience: Great team there Doug went above and beyond with service .. Second time I’ve been there in years definitely will visit again for my vehicles needs

Fantastic experience: This place has been nothing but amazing and fair. The service is great, they get you in and out quickly and have excellent communication. As a woman, finding trustworthy auto shops is difficult, and this one is 10/10 amazing. The staff is friendly, polite, honest, and fair. I will be recommending them to my friends.

Negative experience: Called AAA to repair a blow out on a new tire that was recently purchased at Bob Sumeral in Newport. AAA service was excellent. The car was dropped off on Tuesday. Sean behind the counter did not give good customer service and told us he couldn’t get in to his computer at that time to give us a quote. My husband called before closing and Sean said he could get the tire in a day. We didn’t hear from him on Wednesday. My husband called on Thursday and Sean said the tire would arrive Friday. We called on Saturday and Sean said it would be Monday orTuesday. This whole time we never received an apology or explanation. We picked up the car on Saturday to take it to a more competent place. My daughter drove the car to the new place and realized that Bob Sumeral still had her tire and rim. We go back to pick up the rim and the gentleman with dark hair and beard said “here” to my 90 lb. Daughter and expected her to carry the tire and rim out to the car and lift it into the back. Terrible customer service. I am a 62 year old woman who just had cancer and both breasts removed….I had to go lift it into the car. My husband used to sell insurance at AAA/Bob Sumeral in Newport, but obviously they are lacking in good customer service skills today. We will no longer do business there!!!!!

Fantastic experience: Lady working there was really helpful and quick. Got my international driver permit in 5 minutes and information about passports

Positive experience: Not much help got a referral and she never called back for travel arrangements.

Fantastic experience: Excellent modest repair prices great membership 53rd year

Negative experience: This outfit tried to rip me off big time. Telling me they couldn't release my car unless I got some sort of expensive tire replacement service. Totally unethical. Don't go here.

Fantastic experience: Went here for oil change. The service rep was very friendly and very quick getting my car in. The mechanic was very good and got my vehicle done quickly. Recommend the AAA

Fantastic experience: Got a oil change got me in alot faster thany where i normally go Thanks

Negative experience: I purchased an auto policy through your insurance rep Brandon Back (via AAA/Safeco) 2 years ago. Recently I was contacted by the company informing me my rates were going up. I first contacted Brandon via email to inquire on what I could do to get my rate back down. After a few days, I called and left a voice message. several days later he got back to me (over a week total) and said we needed to wait to get closer to the auto renew date on my policy before we could do anything. Once that happened I reached out again via email. No response. I called and left a voicemail a week later - no response. I called several days later again and still no response. I then called the safeco 800 number and got to someone who was able to answer a few simple questions for me - took all of 5 minutes. Long story short I shopped for another insurance vendor and saved myself almost $200 on the same exact policy through Mr Brandon/AAA/safeco. To be honest, had Brandon gotten back to me with any response at all, I probably would have renewed even at the higher rate just out of convenience - however because Brandon chose not to respond to my simple inquiry, I decided to spend my $$ with another company. Bad customer service has its consequences. Hopefully this feedback will not go unnoticed.

Positive experience: The car service was great.thanks again, Phil Amos.

Fantastic experience: Friendly and knowledgeable staff.

Negative experience: They changed out a spare to replace a tire. When I opened my trunk the spare was not replaced to where it should be but thrown on top of my belongings. Also never checked all tire pressure with my oil change because it’s 6 PSI lower than the others. Zero F’s given with this places workers and no cross check. You should be ashamed.

Positive experience: They were too busy to do the work but, he gave me the answers I needed. I appreciated it.

Fantastic experience: The employee are nice and take care of my mother needs

Fantastic experience: They are very professional, courteous and knowledgeable A little expensive for Tires but then again, Aren't they all?

Positive experience: Friendly staff that do quality work in an okay amount of time. Been here multiple times for the fair price and the hospitality.

Fantastic experience: Good service and hope to continue coming here

Fantastic experience: Wonderful experience! No wait. Jim brought my vehicle into the work area. Technician analyzed the problem and filled tires with air. Dashboard light went off immediately. My thanks to them both for their care.

Fantastic experience: They fixed me up fast and was very nice

Negative experience: Over priced

Negative experience: The absolute worst Bob Sumerel ever. Took my car to get checked why it was smelling like gas. I happened to accidentally leave my oil cap off when I changed my oil myself (my fault). However, they degreased my engine, and right when I picked it up, it started running weird and having trouble picking up speed. Two-three days later, my car broke down in the middle of the highway. The Bob Sumerel in Alexandria confirmed that Newport Bob Sumerel sprayed degreaser on my spark plugs which was causing engine issues. They are completely incompetent at Newport Bob Sumerel. Not to mention, a few months back, my brothers had his breaks changed, and right when he left, they caught on fire. I would not recommend this place. They scam you for your money and do not care about anybody’s safety.

Positive experience: freindly and fast tire repair here

Positive experience: Expensive

Negative experience: DO NOT GO HERE!! My car wouldn't start one day so I called triple aaa and I have a classic membership which gives me a 5 mile radius so I had my car brought here instead of my normal mechanic. They told me my car was throwing two codes that would cause the issue with it not running, 1 for my mass air sensor and 1 for something else that I don't remember the same of. They fixed the issue with mass air sensor, and $215 later my car still was not running, so they told me my fuel pump had gone bad and that would cost another $500+ to fix. I was a little nervous about this so I consulted my normal mechanic and they had me tow my car there. After they thoroughly looked at it, they determined the only thing wrong with my car was that my fuel gauge was broken and I needed gas. Super super annoyed that Bob Sumerel tried to take advantage of a young girl with 0 car knowledge and I am SO SO thankful that for my normal mechanic not doing that. After towing cost I saved over $300.

Fantastic experience: AAA Customer, visited for my daughter

Negative experience: I recommend NEVER using this mechanic. They pay 0 attention to detail, will jack up a quote if they miss something, and will make every excuse to put the mistake on their customers. The place is an assembly line churning and burning out lackadaisical diagnostics and fixes. The managers happily send you away in a halfway working car which could kill someone and if you bring it back they blame the car and charge you for more insane labor rates. I have never experienced more excuses lack of attention to detail from a business. It is WORTH IT to take your car somewhere else even if you have triple a which I do. Save yourself a headache and go somewhere else!!!

Fantastic experience: I worked with Gabriella at the AAA store in this location. The service was wonderful! She gave me information books, some relevant magazines of the area I am travelling to and discussed the QR code for further information on my phone. I was thrilled and grateful that they still offer services to help me plan a trip and not just the peace of mind of roadside assistance. Thank you, AAA.

Fantastic experience: Top notch service and personnel - highly recommend

Fantastic experience: In all the locations you always get excellent service. Today was no different once again they did an excellent job of cleaning our vehicle.

Fantastic experience: I have a 2004 Honda CRV I bought for my daughter used 5 years ago to get her to and from college. 5 years later, many miles, and running great engine wise, I wanted to keep it a bit longer and gift it to one of my nephews or nieces. However the suspension was going to need some TLC. I went to Bob Summerall in Newport and had a talk with Russell Zolonowski. I explained to him I wanted it fixed right as it carries precious cargo, but would still like to keep it within reason. Russ did a detailed analysis, gave me the cost up front, what needed to be done, and what did not. Russ, in my opinion is one of the good ones, honest as the day is long and doesn't sugar coat or try to upsell you. Long story short, the CRV is running great and I know I got a great HONEST deal. I recommend Bob Summerall and in particular Russ Zolonowski, it's refreshing to deal with a trustworthy, straightforward individual with great ethics. David Strotman.

Negative experience: I just realized I never rated my experience here. When I moved to the area, this was the place people recommended for car maintenance and repairs. However, after several routine visits, there always seemed to be another new issue to appear. Things got worse when I had a major replacement done. Not only was I told one price but charged another (major difference), a store worker was mocking me in front of his boss, calling me a liar and talked about how ignorant I was because I didn't know how expensive a specific car part was. I'm not a car person at all so of course I felt shamed. This incident happened maybe 3-4 years ago and I've never been back since. I just hope that employee is still no longer employed.

Fantastic experience: Awesome

Fantastic experience: Tony was great!!

Fantastic experience: AAA took care of all of our travel plans. They did a great job.

Fantastic experience: Usually never a long wait for service, always friendly employees.

Fantastic experience: Good service

Fantastic experience: I've done a lot of business with the Newport store and have always had a GREAT experience. Ask for Bobby he's is "the Man".

Positive experience: Best place to get your tires.

Fantastic experience: Great place

Fantastic experience: Went there with a problem. They fixed it and had great skills and integrity. They saw problem was a simple hose. Will always use them

Fantastic experience: This is the only place I trust with my car!!!

Fantastic experience: Prompt, friendly. Good place.

Fantastic experience: Friendly staff

Fantastic experience: My family has used their services for years and have no intention of stopping.

Negative experience: Very disappointed with this past visit. I had previously used this location for other work. After having two tires replaced, oil change and realignment (Appx $800).... I drove the vehicle home (2 miles). I wake up the next morning to go to work and the battery is DEAD? Coinsidence? I called to ask them about having it looked at and replaced.... They said it would cost me over $250.... I went across the street to Auto Zone and had it replaced for $130 and received a 3 year warranty.

Fantastic experience: Went to AAA office, good advice and quick service.

Negative experience: I brought my vehicle in first customer of the day. I was told it would get looked at right away. Several hours later I came back and it still wasn't looked at. The employee said I was the next ticket and about a half hour later I was called and told I would have to wait until Monday it was a holiday weekend. Monday comes around and I dont here from anyone until late in the day and was told I will have to wait till Tuesday for more parts. Tuesday comes around I dont here from them until close to closing that my vehicle is ready. I am very disappointed with my experience.

Positive experience: Went to get passenger rear tire checked, as I sat in waiting room I seen employee take off wrong tire to check . After I went an corrected the situation an was told by employee that he was told wrong by his manager things were great, I guess you have to watch these guys ....some times

Fantastic experience: AAA Newport KY has good customer service. I have found the workers there to be dependable with good follow through and service.

Positive experience: The one in Harrison is the top rated place you get real good service there

Negative experience: AAA only. Total ripoff. Issues regarding roadside assistance to overpaying for service that I thought I had to being told if I cancel membership there is no refund on balance.Would not recommend even though I was a member for years.

Fantastic experience: My car is seven years old and I have always taken it to the Newport location for service. They have never tried to upsell or get me to have any service done until they show and explain what needs to be done and if it has to be done now or later. They are always professional and prompt. As a senior female I really appreciate the honest GREAT service I receive! I don't know most of their names except for Bobby who is always nice and personable with the staff and customer's. I thought after seven years I should let them know what a great job they do and how much I appreciate the service I receive. Sincerely, Linda Stiemetz

Fantastic experience: Tony and his team produce top notch work!

Fantastic experience: 5 star service

Positive experience: The AAA tow truck driver and the other service person who came to my rescue were wonderful! They told me to Bob Sumerel. Tires were a bit pricey, and they tried to sell me four instead of the two I needed, but overall they were good.

Fantastic experience: I have never received anything less than honest and reasonably priced service here (been about 3 or 4 times over last few years on an older car)

Negative experience: I got two tires fixed. 2 days later flat again for $29.95 something like that. I think they only put air it it and not fix what caused it to go flat in first place. I felt they ripped me off pulled a fast one on me saying they took care of it but did nothing

Fantastic experience: Being a AAA member ultimately has it perks . But Bob Sumerel really does take care of their customers. And their knowledgeable about their services and products . I recommend.

Fantastic experience: Such great service! They're fast and friendly. Highly recommend it for repairs and tires.

Fantastic experience: The staff was very friendly. I had a weird issue caused by animal damage, and the tech who worked on my car had saved the damaged part for me to see for myself. I really appreciated that!

Fantastic experience: Very understanding cooperative people

Fantastic experience: Fast friendly service.

Fantastic experience: Totally worth every penny

Fantastic experience: yes

Fantastic experience: Stopped here from out of town with car issues and Robert was so helpful and kind!! Would recommend this shop to anyone!!

Fantastic experience: Great work, very professional very reasonable prices. Relaxing waiting area.

Fantastic experience: I thought they were very professional. Friendly answered all my questions.finished working on my car on time.

Fantastic experience: I went here because I had previous experience with Bob Sumerall to have the AC checked out on my van. The mechanics spent nearly two hours checking several things and then told me my options and the approximate cost of the repair. Since the van is 20 years old I decided the cost was too high and they agreed with me. Honest mechanics are hard to find. Then I asked what was the charge for the thorough inspection and I was told "Nothing"! If you want my opinion Bob Sumerall is THE place to take your vehicle for whatever you need.

Positive experience: The people here are super friendly, and are always very helpful. They never habe a problem if we just drop off our car, and always call us with needed information. They seem a bit pricey to me, but I really do not have a loval comparison, as we only take our vehicles here. Overall, we are very pleased with sumerel.

Fantastic experience: Great service

Fantastic experience: Their there when you need them

Fantastic experience: The staff is always knowledgeable and friendly. Fast, professional service.

Fantastic experience: I came in for a tire change and was greeted with professionals. The time it took my tire to be changed was average but you cant beat great customer service.

Negative experience: We will not be returning. A word to the wise: if you have a diesel vehicle, do not take it here. This place USED to be the only place I took my vehicles to. I brought my car in for an oil change back on June 2nd. On June 12th, my car flashed an oil pressure light and the engine shut off. I phoned Bob Sumerel right after it happened and Bobby Drake assured me that they were going to take care of it and took full responsibility. I never got an answer to what happened to my car. I suspect it had something to do with it being a diesel engine and them putting the wrong type of oil in it, but I never got confirmation. Traveler's Insurance, Bob Sumerel's insurance company, then started a month-long ordeal of us getting several quotes from other mechanics to get the car back in working order, basically replacing the engine. Traveler's refused to do the repair work citing a KY law that the cost of the repair was more than what the car was worth. The car was considered totaled at this point. Traveler's fought us the entire way and we got no consolation from Bob Sumerel or AAA, despite them saying they were going to "take care of it". From now on, I'll be taking my cars in to the dealer to get serviced. This whole experience left a real bad taste in my mouth for Bob Sumerel, AAA, and Traveler's Insurance. Edit: They reply asking me to reach out to them, I do, and there's no response from them. Edit: Still no response. They obviously do not care that this has happened.

Fantastic experience: Perfect! They worked me in & had the tire plugged & put back on in just 40 minutes! Thank you so much guys!

Fantastic experience: Reliable, reasonable, and friendly

Negative experience: Don't waist your time with this place. They pick and choose what cars they want to work on based on what needs to be worked on.

Negative experience: This place is horrible!!!! I took my car in for 2 new tires and an alignment. When I left the car still wasn't aligned so I took it back the next day and again alignment was off, they did it again and let me leave, still not right. I took it to a different place and my steering rack had no bolts in it and they Broke my valve stems!!!! How do you align a car and not notice that? Then the manger was More worried about answering the phone then talking to me!

Fantastic experience: Quick in and out, great service!

Fantastic experience: Went here for the travel center and the lady who helped me was so kind and informative! I'll definitely be back for more of their services.

Fantastic experience: Robert, along with the rest of the staff has helped me with my cars for years. I go across the river any time my car is having issues or just for an oil change. This time I learned how to "LIFT" !!!!!!

Negative experience: Complete waste of time. Don't go there. Not helpful at all. They just want to hurry up and get you out the door. Sad part is, I had the money to spend if someone would just help. That's okay. I'll go somewhere else.

Fantastic experience: We bring all of our cars here. Staff is straight forward, honest and trustworthy. Not trying to upsell me on a bunch of things I don't really need. Have recommended this location to many friends and family.

Fantastic experience: Always do good work.

Positive experience: Helpful and has good hours

Negative experience: Terrible experience with this place. They told me the radiator hose needed repair and that I had an oil leak in the engine. I paid $694 for repairs only to have the car break down the next day. They then told me that the gasket blew. To make matters worse when they charged me they transposed the numbers taking $964 out of my bank account and requested I come back in several days to have the correct charges placed. I had to have the car towed to a different mechanic at my expense, $125, because they weren't sure if they had the ability to fix the gasket. A

Fantastic experience: did a great job with my A/C, even did a minor repair while they were in there and didn't even charge me for it (loose bolts on calipers). Would highly recommend.

Negative experience: I had my Chrysler Pacifica (60k miles) towed here when it broke down while passing through. They claimed that they hooked it up to their computers and told me my transmission was shot. Quoted me about $3,000 and 5-6 days to fix with a used transmission. I thought it sounded fishy and paid a fellow $400 bucks to tow it two hours back to my home. Had a family member hook it up to their computer. Turns out there was actually nothing wrong at all with the transmission. By the way they charged me $60 for the"diagnostic"