AAA Morrow/Southlake

Negative experience: The worse AAA office in the nation. They never answer the phone. I've called numerous times and left a message to receive help. The staff doesn't care and probably thinks it's funny. They're allowed to give this extremely poor service and nothing is being done about it. STAY AWAY FROM THIS AAA OFFICE. THEY DON'T CARE AND WILL CONTINUE TO DO SO. I'm extremely disappointed with this office.

Fantastic experience: Always good, friendly service.

Fantastic experience: This place is outstanding my travel agent Brandy Young is friendly and very helpful and good out of her to help you a better deal on all of your cruising and travel needs. If you live this area go see her and tell them lynwood Gilbert sent you .

Fantastic experience: Rushed in from ATL to get an international drivers permit, was in and out within 10 minutes. Layla was super helpful

Fantastic experience: Got my international license permit it was super quick only took 5 mins!

Fantastic experience: Diamond took care of me from start to finish and I was able to get my international driving permit and even become a member so I can enjoy additional travel discounts! Layla also helped with my passport photos and ensuring I was fully stamped and ready to go. I'm grateful I came to this location.

Fantastic experience: I went to go get my IDP and I was out in about 10-15 mins. Shoutout to Layla for the outstanding customer service!

Fantastic experience: Great! In and out in a flash! Perfect to get an international driver's permit!

Fantastic experience: I had all my documents ready for my international drivers license and I was out within 6 minutes!! I’m not sure of the two ladies name who worked at the front, but they were extremely helpful and efficient!! Thank yall for some of the best customer service I’ve experienced in a long time!

Fantastic experience: Great Mall for shopping

Fantastic experience: I went to get my international drivers permit (IDP). I was really concerned because I waited until the week before to attempt to retrieve. I called the day before, and the rep I spoke with was very sweet and informative. We made our formal introductions over the phone. I was relieved when said I would get the permit the same day. I went in the next day and was done in 5 mins. I was beyond happy. This location definitely is one that I recommend..

Fantastic experience: International license process was fast and easy. Miss Marie Jean was pleasant and enthusiastic for my service early on a Monday morning.

Fantastic experience: I had no idea about going to get an International Drivers license but the fantastic people at this AAA branch took me in and walked me through the entire procedure and I was able to earn what I came in for. Just make sure you bring your 2 forms of formal identification for the staff will require it. And it helps to be a AAA member.

Fantastic experience: Got my international drivers license easily and fast!

Fantastic experience: Great

Negative experience: It is 3 pm and not a single agent to issue an international driver's license. As a matter of fact there is one but she wouldn't take care of us. She has to go to lunch and the other person who is responsible will not come back for another 45 minutes.

Negative experience: I Had the worst nightmare in my life from Agent Lashun Watson,who wrote up my Insurance Sent my mail to a wrong address I found out around 1 week ago my insurance cancelled.. I drive for my living and when I came to office her buddies lied to me that my insurance was paid in full. I ask who no one could tell me so I went on about my days taking care of a dying mom..By the time Three weeks later my parents say I got mail, I couldn't get around to it soon .

Fantastic experience: I've visited a few times.. they have always been friendly and helpful.

Fantastic experience: They are kind and quick

Negative experience: Great service, but decided to stay with my current insurance agent. 4/5 Emails & call continued after informing the Agent of my decision. The AAA agent sent a bill for over $1,200 to my mortgage company without my signature or approval and they paid them!!!! Aggressive fraudulent activity

Negative experience: Every body is sleeping in the office no body answer to phone calls

Fantastic experience: Wow, the agents were so polite and professional. Me and the wife actually had a great time during our wait for IDPs. Thank you for a wonderful experience!

Fantastic experience: Walking in I was offered water from a lady in the front name Tyra while waiting on my appointment I had with Tyler to help me on getting car insurance

Fantastic experience: The young lady at the front desk was so friendly and handled my request with a cheer

Positive experience: Had my passport picture taken there. Staff very helpful. Pleasant atmosphere.

Negative experience: GOD DON'T LIKE UGLY!!! AAA Life insurance Agent Johnny Jones out of his home in Macon Georgia working at Marrow Georgia office. Offered to take me to Walmart. I was to give him 50$ in foodstamps. This man bought prepacked watermelon for 10$, cashews peanut for 10$, 15 tuna fish, large OJ, 20$ for hamburger loaf, and miscellaneous. Spending over 100$ of my foodstamps knowingly I just got to town. Please do not trust him with your life insurance policies please. He's broke and will stoop to anything for money. Including lying, cheating and stealing. GOD BLESS and be aware!! To be continued; Mr. Jones has been contacted by his manager. Mrs. Billingerward, not only did he asked my landlord (Mr. Jones AAA life insurance policies client for a 20$ loan to feed hisfriend and her niece plus two dogs. This unethical, untrustworthy man called my landlord and told him to be careful of me. Trying to get me put out The final insult is that Mr. College educated Johnny Jones called Julie Mahajan a Lpn plus 15 years experience live in caregiver CNA A LOW LIFE. This coming from a person with Black on his teeth. His son is in prison, his college educated daughter is a waitress. My son is a computer programmer. Servicing ATM machine through out Arizona California to North East. I will be contacting his boss, hire ups. Until I get my 50$. Please stay in touch with me. I will be letting all his colleagues know just what type of man AAA has working for their company. CEO will know my name. Thanks again

Negative experience: Worst experience ever. As I type this I’ve been waiting over 2 hours for service. Everyone keeps telling me we are trying to find a service provider. I wouldn’t recommend. It’s hot & I’m on a busy road. They claimed they stated it as critical but I’m waiting.

Fantastic experience: They were kind and helpful!

Fantastic experience: Front desk was unsure of my payment but did figure it out.

Negative experience: AAA elsewhere is fine. But I was left on the side of the highway for 7 HOURS in the summer heat with my son. Everytime I called I was told there was no ETA but someone would come. I ended up calling a private tow service as I am a traveler from out of state

Fantastic experience: Easy international license

Negative experience: Waited over 25 hours, mistaken informations several transfers, completely inconsistent communication from several representatives for help with a flat tire.

Fantastic experience: Fast IDP

Negative experience: Bad service from shawn

Fantastic experience: Always helpful and friendly. That’s why I’ve been a member for over 30 years. Don’t leave home without AAA+!

Fantastic experience: Went to apply for an International Driver's Permit. The total process took maybe 10 minutes and I was out the door with my IDP. Great service!!

Negative experience: Worst ever. Been waiting for a tow truck since 7:00.

Negative experience: If you're attempting to obtain a TWIC card and you're coming to this location, reschedule and go somewhere else. The agents here are biased, uneducated and uninformed as to what documents are acceptable or unacceptable. I was turned away because MY FATHERS NAME wasn't on my birth certificate. This shouldn't be a license to turn me away period! I presented a certified, official (sealed) birth certificate out of the State of Kentucky, with my mothers name on it! I'm a an African American US Citizen, born in the United States, with a valid drivers license (vetted) in the State of Georgia. My spirit was vexed as a result of this agents lack of understanding and biase! As a consequence, I don't even want a TWIC card! Not even worth it!

Negative experience: I called for a tow less than 5 miles from my home. After waiting over an hour and a half without any response or follow up. I called customer service and all I was given was an apology and told this tow would not count as one of my allowed tows. I missed my mechanic due to them closing at 5 and lost my rental car reservation. This is beyond unprofessional and to think no one never bothered to call me to communicate anything is sad. I will be canceling my membership. This has caused a great inconvenience to me. I will tell all my family and friends about my horrible experience.

Negative experience: I have been with AAA for a year maybe over 30 yrs never had a problem with them until last year I call them to tow my x5 BMW to Southside BMW and never saw my truck again. One our their dishonest agent drop me being a customer and another one wanted to know why was I still looking for my truck? And I told her because it mines and it was bad for who needs a car note in this season when the economy is out of order not Ms. Hobbs. And this moment, I'm very hurt about my truck and the assistance that was given to me by both BMW, AAA, and Progressive Insurance. They all left me walking and turn a dead ear to my cry to recover my vehicle.

Negative experience: I can't speak to those who simply need insurance, as I've never had to file a claim. But I did reserve a rental car through AAA/Hertz three weeks ago. This morning I got a call that there are no vehicles available. The day that I was due to head out for vacation. At the very least AAA doesn't do their due diligence when partnering with businesses, and at worst they know and continue to use these partnerships to boost their subscribers/users/revenue. Either way, I would not recommend anyone join AAA for their benefits. I can't speak to their insurance, though I wouldn't have faith in that either. I've filled a complaint with the BBB and suggest anyone with similar issues to do the same

Negative experience: Gave wrong stamp for international license. Couldn’t even use.

Fantastic experience: I only came here for passport photos. The customer service was friendly and very professional. I was in and out in about 10 minutes.

Negative experience: I been a loyal member for 10 years im so disappointed i been waiting 10 hours today for a tow for these folks to tell me no one is available. I pay to much money for this s***

Negative experience: These people left me stranded from a night tow.. Only to have called me to reschedule the next day. To have me wait six hours for a tow, that had to be canceled because the tire shop closed once it would arrive. Thanks to them I lost money

Positive experience: No repair at this facility

Negative experience: Don't waste your money!!! Read the reviews below! Waited two days on a tow and was berated by customer no service when I called to complain because I was pushed to a third day!! I was told no drivers are available in the metropolitan Atlanta area!!! Three days and no drivers? I had been a member since 94! I can't wait to cancel tomorrow@

Negative experience: I have had AAA for years but no more the worst. 5 hours wait for service still a no show and guess what they still charged a service call when none was provided. Better off adding roadside thru insurance and or mobile plan. They arrive quicker and take you further. I have a premier membership and is no good for anything. Submitting a letter to corporate will never renew.

Negative experience: Waited 4 hrs, when I called for updates I was told that someone would be here. Now they said no one is on the way but they found another tow company and it shouldn’t be more than an additional two hrs. AAA please don’t offer a PAID subscription for a service that you obviously can’t provide. You guys use to be very responsible and very well respected. Now I’m just waiting for that bigger, better company to come and take your place. Quite sure I’m not alone.

Fantastic experience: Very helpful/cheerful staff

Negative experience: I never use it in morrow some one hack my account me and my wife was never in morrow. I call them when we received a letter saying they will not renew our contract this June and when I asked them why they wouldn't give us a reason after being with them for over five years telling me alot of letters were sent out to people iam so disappointed right now with them they are doing us a bad disservice and that's not right at all because we were not in morrow Georgia and the mistake lies with them..

Fantastic experience: Had the pleasure of meeting Mr. Kerry Cloud. He was very informative as to his whereabouts. When he got out of his tow truck he greeted me and introduced himself. Very professional. Thank you Mr. Cloud for an outstanding experience

Fantastic experience: Great AAA Office.Friendly and efficient, Mr Alonzo Jones helped me find the best insurance plan for my needs.

Negative experience: They were terrible. I waited almost three hours for someone to show up. They never showed up and sent a message stating I wouldn't get a service charge. I had to pay a locksmith to come out for service that I have with AAA. PLEASE RESPOND AAA. LET'S HEAR IT

Negative experience: By far the WORST and unprofessional service I’ve ever experienced!! I would recommend you to book your own trip or someone who travels a lot verse deal with AAA. Brenda Wyatt is hideous. Communication is zero, contacting corporate is a joke. We have been trying to use credit for TWO years now and they continue to give us the run around. We have been with AAA over ten years and decided to allow them to plan our dream vacation only for it to be a nightmare! If we ever receive our “credit” we are cutting ALL ties with them and my advice to others is DON’T use this branch. Sadly, it seems that no one knows what is going on.

Negative experience: I had a bad experience I locked my keys up in the car and it took 3 hours for them to get there on the coldest day I had to call three times for information about what they was going to do

Fantastic experience: Excellent service

Negative experience: The absolute worst. Waited on the side of the road for 4 hours. Employees rude

Negative experience: Minus 1 score.

Positive experience: Customer service was great!

Positive experience: My experience was just okay this time. I received quick service with help for reserving a rental car for my out of state trip. However, I ended up getting a better rate on my from compared to what the representative was able to get for me. So that was a little bit disappointing for me. But at the end of the day everything worked out just fine.

Negative experience: Disappointing, incompetent to say the least . Sent two drivers to get the job half done , first one was very flirtatious, to the point of making me feel uncomfortable (I had my two small daughters with me) I was clearly not comfortable yet I was still having unwanted advances made on me they sent another driver (not sure why) that half did his job and half parked my car causing me to get complaints from my neighbors the car was dead and unable to move when I brought these concerns to customer service , I was treated as if I were bothering them and how did I have the audacity to want my money to equal being treated like a human being. Nothing was done about the harassment or the disregard of the safety of my daughters or I ,Overall just a terrible ,archaic company.

Fantastic experience: They are always so pleasant there. Very kind and helpful!

Fantastic experience: They provided great customer service every time I called or have to appear in person.

Negative experience: I just called them at 10:01 am September 8 202. I remained on the phone line. A last answered my call said how can I help you today. I replied. Yes mam I have a question about renewing my international drivers license. She then hung up on me. And no it wasn’t a disconnection. It seems my call isn’t very important to them as it says from their automated voice service. How disrespectful and unprofessional.

Fantastic experience: I went there today to do some work but I noticed that everyone there was really helpful and nice. I enjoyed my time there. They were really busy but took time out to make sure that all my needs were met. I'd definitely do business with them.

Negative experience: Worst experience ever!!!!! They simply abandoned us on the side of the road, was told a tow truck would be there in an hour and a half, after two and a half hours I called back and they said that the truck was never dispatched. The customer service rep sounded half stoned and half asleep, said a manager would call me back in 5 minutes. 6 hours later no truck, no call, nothing!!!!! I finally called back and they said OK, we have a truck for you, will be there in an hour and a half. I had to pay someone with a trailer and a truck $250 to trailer my car back home. Called back the next day to ask what happened and the said they would call me back within 3 days. Five days later still no call, so I called back only to be told by the supervisor the only thing she could do was cancel my account. So now, I'm out the $250 for the trailering, and out the money for the money that I paid to them. WORST COMPANY I HAVE EVER DEALT WITH - THIER MEMBERSHIP IS WORTHLESS....

Negative experience: You're actually asking me this question I've been waiting on the record for 2 days so you tell me how good they're doing

Fantastic experience: My experience has been excellent with them.

Negative experience: It’s Hard for them to reach out to you to give estimated time ..they give u time frames 3 to 4 hours out or even can’t get to you when you have already dispatched and got your information the Aaa company.. it’s better to pay tow truck $60 bucks because Aaa ask for $175 a month

Fantastic experience: Very friendly and helpful staff

Negative experience: They went up on my rate

Positive experience: It was very hard to reach any help via telephone.

Fantastic experience: Great

Positive experience: Very professional with fast service

Negative experience: Wish I could have given no stars I’ve been using AAA the last couple years Friday night April 10 at 1:30 AM I’ll called AAA to have my car towed they never showed up I sat outside til 4 am trying to get home with my son When I got home I called again the agent said to me do you have an option to leave my car with the keys I told the agent my keys were in the car and I left the car because I couldn’t sit no more she continue to repeat it self About the option I told her that I already left the car I called again and another agent responded which her AAA come another 3 hours later The AAA guy was very very friendly helpful I’ve been calling and talking to different people because no one will get me a supervisor I’m talking to the supervisor I tried to call the corporate office the lady that they put her on the phone was not very helpful she told me are used up all my tow ride which is impossible because they would’ve charge me she sent me over to another car because she did not wanna deal with it finally spoke to the supervisor and she told me that the agent offered me an option which I told her that’s not true she lied on my case and said I declined the offer and they offered me my last call back I don’t know if I’m gonna go back to AAA anymore because that’s not work that’s not how you handle people 24 /7 yeah OK

Negative experience: I'd leave no stars if possible. I've used aaa for years and never encountered issues. Last night I called for my car breaking down. Called at 11pm and they said they would be here between 11-3am. We stayed with the car till almost 4 at which time they informed me they no longer had an estimate of when they would come. We had kids at home so they told us to leave the keys under the front door mat and go home and they'd call. Car got impounded an hour later and now, due to Easter we cannot get our car out.

Positive experience: Nice people, clean atmosphere, they have NOTARIES on duty everyday.

Negative experience: AAA was 3 hours late. The driver came and said he didn't like my attitude and said he wasn't going to tow the car even though AAA was paid. He was unkept, had brown black stain on his teeth. He was not wearing a mask.

Fantastic experience: The customer service is awesome.

Fantastic experience: Very Nice Staff. FYI the notary public is in every other day like Mon, Wed, Fri. & Free to members.

Fantastic experience: Not sure if this is even the right location but her name was bianca! She arrived very quickly and was very professional and had a great positive energy! And she also got my car door unlocked super quickly within 3 minutes. I would definitely recommend her to anyone who needs assistance!!

Positive experience: I called to inquire about the additional charge assessed on my auto insurance premium. I guess it's time to switch again. #iaintloyal. #bye

Fantastic experience: They are limiting people coming in due to covid. Try to get the business card with a direct telephone number. Things are easy after.

Fantastic experience: The people here are awesome...Real people with Great customer service. I have aaa.. and the auto insurance they offer is great

Positive experience: AAA always is the best choice and this location proves that is a fact!

Positive experience: They insure my car.

Fantastic experience: I couldn't get my car started and needed it towed to the shop. Luis V. was the service person who was quick, responsive, polite and knowledgeable. He answered all my questions as well as ran the diagnostic on the car, potentially saving $ for his customers, instead of merely towing to the shop as he was instructed to do. Even he was ready to go, he was willing to stay at the parking site till my ride showed up for my safety. i can't thank him more for his professionalism and service.

Fantastic experience: Great discounts on insurance and more.

Negative experience: I called today to get some info about my auto policy. A lady by the name of Michellia was extremly rude for no apparent reason. I thought she said her name was michelle and i said hi Michelle. Her reply was MY NAME IS NOT MICHELLE and i ask why are u being rude can i speak to someone else. She just transferred the call and sent me back to the beginning of the Queue. I guess she was having a bad day. I've always spoken to nice people at that office. She left a bad reputation on my side. Not great customer service at all.

Positive experience: They weren't very helpful in my situation

Fantastic experience: They made me feel relaxed as i talked to them

Negative experience: I have had to use AAA twice in the last 3 months and I must say that I've been very disappointed with the service. Each time I had to call at least 4 times to get the service. The wait times have been ridiculous. I had to call back because the tow truck never arrived when 1st promised. When I called back I was put on hold with no response. Non responsive and very poor service. I guess having the Premier membership means very little if nothing at all.

Fantastic experience: My agent is the Greatest

Fantastic experience: We have been members for 50 yrs & love AAA. They r helpful, fast, & frienly. I was able to get our Trip Tic , maps, & Tour books in very quick time. AAA makes trips so much easier & stressfrer. Love them ;))

Negative experience: Speaking with Elaine Strawberry was an headache I have never had encounter happen to me dealing with a business. She called me back because I told her she was not giving good customer service I had to hang up on her she kept calling from her personal phone this night be the last time I do business with AAA.

Fantastic experience: Great customer service, always there when I need them

Fantastic experience: Very friendly! Every AAA department available under one roof (rare). Clean restroom. Relaxed but professional staff. Welcoming but the floor plan is a bit dated... could use a commercial upgrade and modern seating area for customers. The staff is current and needs a matching environment to better sell the walk in experience.

Fantastic experience: The driver was great. He performed as though it was two of him. Thank you Jamill for everything!

Fantastic experience: Short wait time,young man very thorough and professional