AAA Allentown Insurance and Member Services

Negative experience: Terrible, go somewhere else.

Negative experience: I’ve been a member of aaa since I started driving and have only ever used it maybe 3/4 times . The warranty on there car batteries is such a scam, I’ve had them out twice in one week and they won’t replace the battery saying to “recharge and retest” but the battery has died twice in one week but it’s “normal”

Negative experience: Check in staff are aggressively rude and nasty

Fantastic experience: They are great Had membership with them for 5 years now Professional, kind and friendly staff But shout out To Roy at Yocum 111 Towing for the 10++++++ service! Had flat tire Saturday night Yesterday called and used membership for flat tire Had put donut on. Quick service He was friendly, and knowledgeable and put me at ease making a stressful and unpleasant situation become so much better. Big thankyou to Roy He is an asset to Yocum 111 towing and to Triple A. He a great Representative for both Companies and deseves a raise. Very happy and will be life long member

Negative experience: I went with my autistic friend. The people at the desk kept side eyeing us instead of offering help. When I asked if they had snacks, cause the child wanted a snack, the lady at the first desk, blonde, was very rude and responded with a big attitude"what kind of snack?!" I said any kind the child wants a snack. She told me that big lots is next door. She ultimately did bring us a bite sized candy, but she had a big attitude as if helping clients was an inconvenience.

Negative experience: Wanted to exchange US dollars for British pounds and was told AAA offered this service. I called the store to verify but had to leave a message. Tried several hours later with same result and no return call Finally drove to the store, 10 miles, and was told they no longer offer that service. Three ladies behind the desk, no line and when I asked why noone answers the phone their reply was "I have no idea". Terrible customer service

Negative experience: I purchased tickets for a train ride in Italy and when I was in Italy the train station would not honor my tickets. I've been trying to get a refund from AAA for these tickets that they sold me and it's been over 2 months that they have promised me a refund and I still have not been refunded. I had even purchased a $200 insurance policy for the trip and they're claiming that that will not cover the train tickets that were not honored in Italy. Absolutely ridiculous terrible customer service I will never go to this office again.

Negative experience: I had some questions, but since they never answer the phone, I had to actually get in the car and drive 8 miles! Like literally I called every day since Monday and it’s Friday now and nobody answers the phone!

Negative experience: It took 3 visits to get help with a Title transfer from MD to PA; Without success for the 1st 2 visits; Be prepared to wait a very long Time to be seen and there is no Guarantee that you will be helped At all; they really need a more Knowledgeable front desk Person to screen your documents To see if they can actually Do the Title transfer, or Not; there is a "Title check list" at the front desk with all the things you need for a title transfer. Important: Make sure to look at that before you sit down to wait and be prepared to wait over 1 hour; if you are waiting to see the "Notary" This was Not the case 3 years ago at this particular AAA office, With one AAA Notary that Did transfer 3 car titles at once, Successfully… but that was 3 years Ago, but times have changed, and that efficient AAA rep is now gone. Right now, at this moment, there Is a Notary rep at AAA who can help us, As we are still waiting, There at the front desk just talking to the receptionist, she took someone ahead of us without even Acknowledging me, or my wife; even though she knew us, and we had seen her on the 2 prior visits; On the first visit the actual Notary was right there at the front desk and she, along with the "receptionist" laughed at us when we stated that we thought we had the required documentation to do a title transfer, and they did not show us the Title Transfer "check list" before we sat down and waited almost 2 hours to be seen... Anyway, make sure to call before you come, ask for the Title Transfer Check List at the front desk, and have all your documentation in order, before you sit down to wait for service. Thank you.

Fantastic experience: Booked a trip easily and fsdt.

Fantastic experience: Nancy was the employee who helped me with services needed for fingerprints. She has a great personality and would give her a 10 for customer service!!

Fantastic experience: The customer service is so immaculate, I became friends with my representative. Either they hire the nicest people or the company training is highly effective to meet their satisfaction rate. Thank you, Julie ❤️‍

Negative experience: Sent a roadside assistance that did not have an air pressure lug nut remover to do the proper job.

Negative experience: If I could leave zero stars I would. This used to be my go too for everything! Today I had the worst experience ever. Trying to transfer a car title into my name with my father as lien holder and Loretta laughing in his face and saying it’s not a thing when we have done it both at other places and at AAA itself. We have been AAA members for 30 years and this is the worst experience I have ever had. Teach your employees customer service and train them the right way. I have never met more stupid people in my life. The disrespect I felt today made me realize what is wrong with our world. Fix your staff. The fact that every person in that building customer wise was angry must say something. 10/10 do not recommend for anything! I work in the auto business a shop managers I used to recommend you guys. Now I will never recommend again.

Negative experience: On hold for 40 minutes this past weekend while in a vacation crisis situation and told they couldn't help me and attempted to transfer me again...now today a very rude receptionist lacking customer service skills as well as abysmal phone etiquette. Fridays incident was at the 1-888 number and today's incident was during a call to the Allentown/Downyflake office. What's happening AAA? This is Premier service?! I think not.

Positive experience: Customer service was impatient. I ended calling to get my problem taken care of.

Fantastic experience: Holly Mack provided us with endearing customer service to get our international driver's licenses. She made a mundane task entertaining and made our morning better!

Negative experience: Well, I am in need of a map. I walk in and I had to sign in. Then I had to wait for a sales associate. I didn’t walk in for new car insurance which by the way they are double what I currently have. I walked in for a map, a simple map. Well the sales associate gave me all the papers. She walked me to the desk of old minions and told them to give me a map. One said is she now a member? No. Then you can’t have a map. Me: then can I buy one. Minion: No.. me: ok I drove out of the way because a friend said “go to AAA they are always so nice and helpful!” AhhNOT.—— ok me: here are the comparison sheet, member book and your cards. Now I’m totally turned. If you can’t help a potential member ( the minions made that decision very easy ) Then I wonder how you treat a member now that they have already handed over the money. Now that’s service! AAA didn’t used to be this way. Makes it so much easier with the click of a button, my map will be here tomorrow. Thanks Amazon

Negative experience: I have been a AAA member for nearly 30 years and tow services are great but DO NOT USE THE BATTERY SERVICE. Technicians do not know what they are doing put the wrong battery in my car caused a bunch of electrical issues. Thankfully dealership fixed the issues but AAA HAS NOT RESOLVED ISSUE IN A YEAR. just a bunch of runaround s never call back or they just transfer to another number

Fantastic experience: carlos reies came quick and is a great talk. does his job well and came quickly and helped in every possible way thnx carlos will definitely be using tripple a again.

Negative experience: I called to plan/book a flight, after two calls and a few back and forth emails of me asking her to research other dates, times, carriers she treated me as if I was an interruption on her day. She kept steering me towards one particular airline even though I asked her to research others for best prices. When I found better deals on line and told her about them, she got huffy with me and told me to go with what I found. I pay my yearly dues for your expertise and for you to do your job, not get your attitude. If you don’t like your job, please leave and make room for someone else that may appreciate their customers!!! We count on you to give us information that we may not know, not to give you a hard time.

Negative experience: 2 separate times I needed a tow in this jurisdiction and both times it was a run around, about 6.5 hours for tow truck to arrive. To top it off, tow truck driver said I wasn't there, when a roll back never passed me. If you're in this branches jurisdiction and need a tow, you're better off calling a towing outfit yourself and paying for it. At least far enough to get you out of this jurisdiction.

Negative experience: I've had AAA Premier for years - but today was absolute WORST experience with them! My rear tire blows/shredded on a very busy state highway during rush hour traffic. I barely made it to the side of the road - but am scared to death due to the high volume of speeding traffic. I contact AAA at 4:30pm and am told by 5:42pm a driver will be there. 6pm, nobody shows! I call them again and am told that THEY CANT FIND MY REQUEST?!?! I repeat the system generated number for my request that is literally on the order - and they can't find it?!?! So they place a new request for me, this one now not until 7:30pm?! 3 HOURS on a dangerous and busy highway, for a tow truck? The tow trucker driver called me and said that he was on his way to me org but then AAA called and canceled my order - sending him back home. But then once I called in asking for a status, they REsent him back to assist. This is not ok...and poor customer service.

Negative experience: AAA picked up my car from my driveway.....dropped off at a shop in Easton..... somehow my car no longer has a front bumper....called AAA this morning 7/6/2022 asked to get a call or email back before 2 pm...NO CALL!!!! NO EMAIL!!!! On Phone now with them said they would call back within a week....!!!!!!YES I SAID A WEEK!!! Premier Member for 4 Years!!!!!!!

Fantastic experience: Evelyn at this office just planned us a fabulous 8-day trip to Paris!! We returned yesterday and it was seamless. The drivers, tours, hotels she booked were professional and went above and beyond for us. Being handed an organized packet a week before flying with Covid info, QR codes, easy travel apps, and printed confirmations was a DREAM. We could not have done it ourselves. THANK YOU!

Negative experience: Car broke down on a particularly dangerous patch of highway, which was communicated to the AAA agent, who seemed like she had no clue what she was doing. We were told the tow would come around 6:45. We called again at that time to get an ETA, and we’re told that the tow had been rerouted and we would receive another text when one was dispatched, which the second agent assured us would be shortly. Half an hour later we called again and were basically accused by a man from dispatch that we were in a busy part of town and that we would have to wait four hours. I explained that the flares around our car had gone out and that we were being rocked from the close proximity of others speeding past on the highway, but was met with a tone and explanation that let me know the employee on the other end just didn’t care. Good to know we pay money for a train wreck of a service that, judging from other recent reviews, leaves it’s customers stranded. It’s laughable, the policeman who put the flares out for us warned us of how unreliable this service was around here, and even gave us the barracks number just in case this exact situation occurred.

Negative experience: I've had AAA for 15 years. I've barely had to use them but have felt better having them. Not after we tried to get a tow for our motorcycle. We have the motorcycle tow coverage. I send my request and have to use the horrible chat. The tow calls and they can't cover the motorcycle. AAA says I don't have it either. Then I talk to someone else who confirms I do but they have to find another tow company and they'll call back. Well 5 hours later no call back and we had to figure it ourselves.

Negative experience: Left me on the side of the road in 15 degree weather, and said sorry there is nothing we can do try back tomorrow, Like what?, why am I paying for service that leaves me hanging

Negative experience: AAA is only Getting worse and worse. I called for helped today, and AAA told me an exact time a company was coming to help me And they never showed up. This is the second bad experience with AAA after having over a 20 year membership

Fantastic experience: Stopped in to get a International Driving Permit. Staff was very helpful and efficient.

Fantastic experience: Used AAA for years, then I switched to someone else. I learned my lesson. If anything it's worth it just for the piece of mind.

Fantastic experience: I used AAA for everything, car, health, house and roadside assistant.

Positive experience: Professional..courteous..and organized location with short wait time and fast turnaround on services.

Positive experience: Friendly, good people

Fantastic experience: Christine Breslin was very good and knew her stuff.

Fantastic experience: Very well satisfied

Fantastic experience: Good customer service . Clean facility and friendly staff.

Fantastic experience: Very helpful

Fantastic experience: Muy buena atención.

Fantastic experience: Very helpful staff still making hands-on maps available!

Fantastic experience: Customer service was at the highest standard. Communication, and timely execution of my needs put a smile on my face. I hope the csr knows...how awesome they are. Highly recommend!

Fantastic experience: Thank you so much for helping us after 2 other disappointing AAA office visits. Special thanks to Evelyn B. for all her help and we highly recommend her!

Negative experience: Called for a tow at 9:45pm , they said someone would arrive at 10:45 I waited until 11:30 then called back because a driver never came and no one texted or called me. I then was told the tow truck driver canceled and that they were searching for another driver then waited two more hours just to tell me no one can come out anymore …. Terrible service quality , I’ve been a member for 12 years Gold membership and they clearly don’t care about there customers … slept in my car that night and had to borrow someone’s phone to make a call the next day since my phone died after waiting 4-5 hours for nothing

Fantastic experience: Great friendly service!

Negative experience: Was told by a travel employee that I had asked her to ckntoo many places and get prices for me. And that she already had a page full of notes and she was busy with other clients. I didn't know as a customer we were limited with the number of places we wanted to find outvabout. I had her only ck ck 3 locations at that time. Very unprofessional.

Negative experience: Been their customer for years but this Friday 6-11-2021 they didn't bother to answer their phone at all during a roadside emergency I had on a very rainy Friday night. They truly left me stranded this time. Thank God I happened to get stranded in the same city I live in or I would have been S.O.L.

Fantastic experience: Great service

Fantastic experience: Purchase your EZPASS here

Fantastic experience: Triple A has always been very fair and very Prompt to save you in your hour of need ! A must for any driver.

Fantastic experience: Allentown branch the staff members are very nice people ty

Fantastic experience: Excellent service in a short amount of time.

Fantastic experience: Dierdra is the best

Positive experience: The receptionist wasn't very friendly . They couldn't find us in the system and couldn't find our home town . We had to wait for service. The lady doing the paper work was nice . At home we get immediate service. I guess we are just use to our small town courtesy.

Fantastic experience: Very friendly and exactly want I want in service

Fantastic experience: They came right away, very polite

Fantastic experience: Tyler doyle was extremely efficient in his work . Took care of me in a professional manner 5 stars

Positive experience: I love aaa but i went for the disney trip discount pakage they offer and the 2 old lady's star laughing when ask about it.

Positive experience: I have a membership here for awhile now and it was time to use it.

Fantastic experience: The staff is well train and very polite, excellent service!!

Fantastic experience: Very friendly and professional.

Fantastic experience: Bought their emergency service. The gentleman couldn't have been nicer. In addition to that service, the discount trips and more importantly the staff is knowledgeable about all things with regard to your next vacation!

Fantastic experience: Fast and professional service

Fantastic experience: Haven't been there in 10 years. How should I know?

Positive experience: Helped us with the purchase of a car very convenient and prompt service

Positive experience: Travis is really good at vacation planning!!

Fantastic experience: Notary Service was fast and easy to get renewal car registration.

Fantastic experience: Very nice people great place super reliable.

Fantastic experience: Great services and amazing customer service!

Fantastic experience: Great customer service.

Fantastic experience: Called for a paper map of AZ - NM. It was in stock and I picked it up same day, less than 5 minutes there.

Fantastic experience: Superb service and very knowledgeable staff

Fantastic experience: Service great used norety services

Fantastic experience: Helpful and nice people. No lines and easy to take care of my transactions.

Fantastic experience: Always nice to go in they are very friendly and helpful.

Fantastic experience: Excellent customer service, they were very friendly to me and got me all squared away with the AAA membership!

Fantastic experience: Was a Triple A alright. Went in and got passport photos taken.

Fantastic experience: Had a flat they got me some one there quick. Good guy to. Person on the phone was excellent. 5 sars

Fantastic experience: I went for passport photo and it's free as AAA member. Staff is very friendly and service is great . Full marks for their customer service

Fantastic experience: They came in 15 mn. And they tow my car, great service

Positive experience: Very knowledgeable

Fantastic experience: Friendly and quick. Waited half as long as i though I would. Got everything i needed to get done in a timely manner.

Fantastic experience: We had a great experience getting our international license.

Fantastic experience: Great service

Negative experience: 27 year member. Used it once. Left my wife stranded. Then used aaa life ins. Mail lost my payment. When called they said pay ir by jan 8. Shocked when no notes of that conversation. Lady dropped ball n cancelled me instead. When i called aaa office to talk about what happened call dropped after 29 minutes on hold n no answer. Guess i wont b a 28 year member

Fantastic experience: Great employees, very helpful.

Positive experience: Quick passport photo, excellent turnout

Fantastic experience: Did Vehicle transfer could not have been smoother . Staff was very friendly and helpful . Highly recommend.

Fantastic experience: Needed registration and plates. They got it done in no time. Excellent service!

Fantastic experience: Accurate timing... quick and friendly

Fantastic experience: Vernicular ride up and down the steep slope, historic castle also offers one of the best views in Germany

Positive experience: Quick service but some agents are not as helpful

Fantastic experience: I got my passport picture done here. It was simple, fast, and stress free.

Fantastic experience: Always (almost) have the answers to my queries. Too bad the items sometimes advertised on the AAA website are not always available here.

Negative experience: Call dropped, no call back

Fantastic experience: Friendly, prompt service

Negative experience: took almost 2 hours just waiting to do a title transfer. 7 people standing around doing nothing but talking to each other. while 1 woman is overworked and overwhelmed. that woman needs a raise and the rest standing around should be let go.

Fantastic experience: Can't go wrong with the premier membership. Helps with vacation packages.great deals.

Fantastic experience: Very helpful employees!

Positive experience: Used notary service, good service.

Fantastic experience: Extremely beautiful place very modern extremely helpful and courteous staff very knowledgeable very good parking. The facility is 100% wheelchair accessible