AAA El Cajon Insurance and Member Services

Fantastic experience: Today, I had my license plates changed for new ones. Rebecca and Lydia made the process so easy for me. They were so helpful thought my whole experience. Great staff and a clean place. Thank you!

Fantastic experience: Adam assisted with my vehicle transfer today and was very delightful to work with. It's hard to come by quality customer service nowadays, but Adam was very kind and positive which was very appreciated. Thank you!

Negative experience: I bought car insurance and they charged me 327 dollars when I canceled.. they hadn't told me that when I bought..

Negative experience: AAA has the WORST customer service!! If I could give them a zero rating, I would. They never answer the phone, and if you go in there in person, they give you the runaround. Nobody could help me with my issue after 5 visits to a branch office and 5 phone calls to the toll free number! Every time I asked to speak to a supervisor on the phone, I was told they were "busy," and I would receive a call back in 48-72 hours... After being on hold for 45 minutes! Needless to say, I never received a call back. My issue still isn't resolved and after more than 25 years with them, it's time to move on.

Fantastic experience: Julie was fantastic and helped us get my title fixed and registrations renewed. She saved us so much time and headache from the DMV.

Fantastic experience: Came in to get my car registration renewal and had an exceptional experience with Julie. Very knowledgeable and personable!

Negative experience: Was on the phone holding for over an hour and they ended up closing. Horrible service

Negative experience: Very bad service the receptionist was giving attitude and being racist to me because I don't know how to speak English very well and confusing me and my son who was translating for me when I tried giving proof that I had returned the car back to the dealership, the receptionist and the manager where constantly denying it without guiding us, I would give a zero if I could. This all happened on September 28,2024

Fantastic experience: While waiting, the front desk lady offered everybody a bottle of water because we’re going through a heat wave! So sweet!!

Positive experience: Skip the DMV and do your plate service here. I was told this place can be very busy and with long waits. But we were lucky when we came with only one person ahead of us. The check in lady was super knowledgeable and efficient. She understood what we needed, got us the right forms. Send us to Adam to finalize our paperwork, Adam is the nicest person and fast too. We got our paperwork don’t in less than 10 minutes. Thank you Adam. Top that DMV!!

Negative experience: I called to pay my bill and the guy that answered transferred me to an automated service after I told him it’s not taking my policy number and after I said I need help paying it cause it should’ve been automatic payment.. sucks . Bad customer service .

Fantastic experience: I came in today to the Rancho San Diego AAA office and Regina was so wonderful in the time, care, and help she gave to me to plan an upcoming roadtrip!!! All the stress I had over planning vanished! Thanks, Regina...A TON!!!

Negative experience: I went to this branch to have a disabled placard re-issued. The lady who helped me said they would call me back as soon as their boss came out of a meeting to help me do that, because she wasn’t sure if she could help me with my placard reissue. I left with her promising to call me later that day, and never heard from her again. I’ve been a AAA member for over 20 years; this is not how you should treat customers.

Negative experience: One of the worst insurance companies I’ve seen! The guy who sits at the begging to the left I’m not sure if his name is Dan but he is super rude . He messed up my auto policy ! He purposely made it more expensive. My best advise to you is to Google Costco auto insurance and call them to get a quote you’ll save a lot of money. In the mean time you would want to keep their towing membership just in case .

Fantastic experience: Went on a Saturday at noon and waited 30 minutes. They were very pleasant efficient. They said get there before 10am for little or no wait.

Fantastic experience: Great experience with DMV services. Diane G. Helped me with the process of user car title transfer and registration. Provided me with info about the process I was unaware of and got everything taken care of seamlessly. Highly recommend!

Fantastic experience: I LOVE -AAA- I'VE BEEN A MEMBER FOR YEARS WITH -AAA-IT'S MORE THEN VEHICLE INSURANCE YOU CAN SAVE MONEY ON TRIPS AIR FAIR TICKETS RESTAURANTS HOTELS MOTELS TAKE -AAA-WITH YOU ON VACATION I DON'T GO ON VACATIONS I DON'T WORK SO I'M ON VACATION EVERY DAY WITH -AAA-THEY HAVE YOU COVERED YOU LOCK YOUR SELF OUT OF YOUR VEHICLE THEY'LL COME UNLOCK IT FOR YOU IF YOUR WITH SOMEONE ELSE IN SOMEONE ELSES VEHICLE THEY LOCK THEM SELF OUT OF THE VEHICLE THEY DON'T HAVE -AAA-AND YOU DO YOU CAN HAVE -AAA- COME UNLOCK THE VEHICLE IT ALSO GOES FOR TOWING TIRE CHANGES GAS AND YOU CAN TAKE THEM ON TRIPS WITH YOU AND SAVE THEM MONEY OF COURSE 511 HAS ROAD SIDE ASSISTANCE AS WELL THEY'LL TOW YOUR VEHICLE UNLOCK YOUR VEHICLE CHANGE YOUR TIRES GIVE YOU GAS. BUT THEY DON'T SAVE YOU MONEY ON VEHICLE INSURANCE THEY DON'T SAVE YOU MONEY ON TRAVEL TICKETS RESTAURANTS HOTELS MOTELS LIKE -AAA-DOES

Negative experience: Just needed a copy of registration. Wait time are very long. Never again for me!

Negative experience: Do not buy insurance here unless your your rich and don't care about money, saved over 40% going elsewhere. Read Mr. Fixit review of this location from 5 years ago, nothing has changed.

Negative experience: AAA is aways messing up my bills. Just can't get it right. It's causing me a lot of problems

Fantastic experience: Had a bit of a wait, a lot shorter than the DMV would be. I didn't like when someone that staff knew came in, she was not made to wait, I find that so rude.

Fantastic experience: They took care of me in a timely manner. 1. Gave me price package for membership, car and motorcycle insurance. 2. Quick vehicle registration process. The staff there is very good all the way around.

Fantastic experience: Jose assisted me today with getting AAA insurance and he was respectful, knowledgeable, kind and overall I’m extremely thrilled to be a part of the AAA family :)

Fantastic experience: Great service

Positive experience: Good service and friendly staff.

Positive experience: I was able to complete all of my DMV business, with out going to the DMV. I renewed my registration & my disabled license plates. AAA only except checks,cash or major Visa/Mastercard. No debit cards even if they have Visa/Mastercard emblem. Overall I was pleased with the services I recieved. Also last but not least the clerk that handled my transaction did a great job. So she deserves ⭐⭐⭐⭐⭐. However, overall in anything we do there's always room for improvement in some area(s).

Fantastic experience: Rose was very kind and professional. It was a wonderful experience and I will be back.

Fantastic experience: Great place to take care of your DMV needs, on a Saturday. Highly recommend this place. Get there early otherwise expect to wait awhile.

Fantastic experience: No comments

Fantastic experience: Can do registration there and got maps I needed

Positive experience: Buenos precios , muy amables

Fantastic experience: Very professional a l knowledgeable

Positive experience: I Have the membership. Walk in there to do DMV renewals. It didn't took me no more than 15 minutes and I was out already. I recommend to get the membership. Just the guy in the front his always there doesn't has good customer service

Positive experience: had to wait 45 minutes to an hour just to walk in. Under staffed, was only served 5 minutes.

Fantastic experience: Great

Positive experience: Waited longer than usual but clerk was efficient.

Positive experience: Great service

Fantastic experience: Truly I appreciate all the help they do. Thank you

Fantastic experience: They were awsome great experience.

Fantastic experience: Nothing less than amazing I love there service,standards and commitment to there members Would love to work for a company like AAA

Fantastic experience: Good location, and great clear services.

Positive experience: I like all the registration services they provide with a smile on their face.

Fantastic experience: Great customer service, very informative on their products.

Negative experience: Spent 20 minutes online answering questions to get a policy, at the end it wouldn't accept my credit card so now I have to go to an office to start all over..doesn't bode well for the quality of their service...

Fantastic experience: For super easy car registration the membership is worth it alone. Staff is always very polite and helpful, have never been to a office that was dirty or not presentable.

Fantastic experience: So Happy to have AAA so close to home.

Fantastic experience: Great customer service was in and out of there in 15-20 minutes

Fantastic experience: No line to go in. Friendly service & they are efficient in helping. Glad there's a convenient location to me.

Fantastic experience: Great service. It only took 20 minutes to get replacement license plates.

Negative experience: I sat waiting with my mother over an hour to see someone about taking my deceased father off the account when they weren't even busy

Fantastic experience: Very helpful

Fantastic experience: Fast and efficient..perfect

Fantastic experience: Love that I can renew my car registration and do most DMV things here faster and with little wait times!

Fantastic experience: Excellent service

Fantastic experience: Amy was extremely helpful..professional, and yet funny .Thanks for the new policy

Fantastic experience: Quick lines

Positive experience: They had a set up of someone sitting out front who was suppose to be helping. He had redress blond hair. He had helped two people before me. He looked at me, got up from his chair walk in the building talked to several employees came back sat down, got up again walked in the building again. I asked the girl behind me do you think he sees us. He then directed us to go to the front desk for service. It was as though he took pleasure in not providing service to me. He must have been having a bad day. I could have been offended but I have been with AAA for 29 years and this was not the kind of service I usually get.

Fantastic experience:

Fantastic experience: Very helpful. Got there when opened and so didn't wait. But other services had a wait

Negative experience: They insured me my RV during took payment then cancled me and a month thought i was insured i was not. Bad business practice not happy

Negative experience: Every time I go to this AAA I get different answers to the same questions. When I prove that answers keep changing I get an apology but no resolution. No consequences for the employees providing incorrect information, no disciplinary action, no reason to change.

Fantastic experience: Best staff here. Always able to help us.

Positive experience: Excellent customer service

Fantastic experience: For Auto insurance these guys are the best. Never any hassle always helpful. I highly recommend. Where it gets tricky is when you start bundling thier other offers like home insurance (they offer through a partnership). Still helpful at a good price, just have had small coordination issues.

Fantastic experience: Move my auto and homeowner's policy over Saved A 1000between both of them

Fantastic experience: AAA has always had great benefits. Not having to go to the DMV for auto registration is worth the membership all by itself.

Fantastic experience: Love this place, in and out fast for DMV.

Fantastic experience: Probably the greatest establishment in all of Rancho San Diego.

Negative experience: Came in for Dmv service , I guess they really think they are Dmv because I have been waiting 2 hours

Fantastic experience: I've been with AAA for 19 years I think that says it all

Negative experience: I was a walk in and I asked that I can be with anyone to help me todo adjustment to my policy. The front desk guy how set right in the door to help with check in during covid-19 told me to set after 10 minutes a couple has checked in too. After 3min he told to go to one of the stations to be helped. I was wondering if they had appointment before or they were here earlier. Anyway I asked him what's up? He said " they were served first because they want to be with that person and you said you can be with anyone to be help." I don't want to talk about discrimination because it was obvious. However I think this branch of AAA needs to train their employees professionally.

Fantastic experience: AAA has the best roadside assistance

Fantastic experience: There is never a complaint on my part iam in and out in less than 10 minutes service with a smile and very informed employees 6☆☆☆☆☆

Negative experience: No extra time for people who signed in before closing hours

Fantastic experience: Excellent customer service

Fantastic experience: The staff was very friendly and helpful. Remember to call for an appointment during this covid time.

Negative experience: Tried calling AAA before 4:45pm and no one answers. I heard the same message three times. If you are open until 5:00 someone should answer the phone? The virtual assistant does not understand and can only say that no one is available. Great!!!

Fantastic experience: Totally felt safe going into the office. They're very organized and have things planned out. So glad they were open!

Fantastic experience: Baskin courtesy that's what they are quick and quick out

Fantastic experience: Easy access, great customer service

Fantastic experience: Staff is always super friendly at this location. AAA is a must if you have a lot of autos.

Fantastic experience: I have insured with a number of other agencies in the last 30+ years, and in my opinion, AAA is far superior in their service and products offered. The staff is well trained and return the calls expeditiously whenever you need their service. Their products are also competitively priced, so you don't need to worry like with other agencies of creeping costs annually. Highly recommend them.

Fantastic experience: Free DMV service

Fantastic experience: Excellant aaa+

Fantastic experience: Good service I am happy w my car ins.

Fantastic experience: ms.trejo was alot of help.

Fantastic experience: Very helpful and quick, been with them for 3 years now and never had a problem. Did use them once for a battery placement when mine died. Keep having them for roadside assistance

Fantastic experience: Very well set up and super quick to get in and out. Great customer service as well.

Fantastic experience: Great customer service and fast!!!

Positive experience: Very diligent. Excellent service

Positive experience: Didn't get there

Fantastic experience: Service was quick and very efficient. Looking forward to exploring the perks

Negative experience: By far worst branch I have ever been in. Not a very busy day, no one was around at all. Receptionist is very incompetent and didn't know anything.. Yet I waited over 20 mins after checking in.. I will advice members to stay away from this branch.

Fantastic experience: Can't beat ASCS. Better prices & excellent service

Fantastic experience: Great customer service

Fantastic experience: Excellent

Negative experience: They never answer the phone and leave a message and they never return the call.

Fantastic experience: That's my insurance

Fantastic experience: This should be the standard for travel. A great deal for vacation planning,or to take care of vehicle registration. The insurance here is the best around. I can't speak highly enough of AAA and how it has benefited my family.

Fantastic experience: Super fast customer service