
AAA Smithtown

Information about AAA Smithtown
11787, Smithtown
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-14h
24/7 roadside assistance remains ready and available to assist members in need.
Our comment from TraTraTravel about AAA Smithtown:
AAA Smithtown is renowned for its excellent customer service and helpful staff, creating a welcoming atmosphere for all visitors. Many customers have highlighted the quick and convenient services offered, including vehicle registration and the issuance of international driving permits.
Visitors appreciate the variety of services that can be managed under one roof, from DMV transactions to travel assistance. Clients have noted how the staff goes above and beyond, providing friendly and knowledgeable assistance that contributes to a smooth experience.
While the majority of feedback is overwhelmingly positive, some customers have mentioned experiencing long wait times during busy hours. However, making an appointment can significantly enhance the experience. Overall, AAA Smithtown stands out as a reliable and efficient facility that meets the needs of its community with professionalism and care.
AAA Smithtown: Reviews
Fantastic experience: Nice service!
Fantastic experience: Excellent staff.
Fantastic experience: Newed vehicle registration quickly and conveniently.
Fantastic experience: Excellent service
Fantastic experience: I was blown away with this place first time here I've been living on Long Island for over 30 years they have so much to offer travel agent update your driver's license and of course the Fantastic AAA organization that I believe it's a must for every driver to have you never know when you're going to need a tow truck or help thanks for being there
Hello Jim. Thank you for sharing your experience and we appreciate you as a member!
Fantastic experience: Quick and easy to get international driving permit
Fantastic experience: Very helpful nice people
Negative experience: Worst place can’t even process an address change with a appointment and waiting forever
Hi Chris. We’re very disappointed to hear about your experience and we’d like to look into what happened. Please email us your AAA Membership number and contact information to [email protected]. We’ll follow up. Thanks.
Fantastic experience: Fast, efficient courteous service!
Fantastic experience: Had no idea you could go here for DMV it was great. Everyone was so helpful(I changed my name on my license big pain in the butt) ladies if you get married never change your name it's such a pain and even a bigger pain if you get divorced. Jennifer helped me with everything she was very knowledgeable and very patient.
Fantastic experience: Wow what service !!! Very impressed , thankful and grateful . Mr Joseph Blumenthal went above and beyond to help with house Insurance. 100 % satisfied. Go see this kind ,knowledgeable gentleman about all your insurance needs. You will not be sorry. Thank you Joseph , your the man !
Fantastic experience: great customer service i only called for a quick question and they were very helpful.
Fantastic experience: Staff is very helpful
Fantastic experience: Went to exchange foreign money. Great service
Fantastic experience: Stopped in to get International drivers permit, sat with Veronica, she was extremely helpful, went over and above what I had asked for. She offered me options for my U.S. license, gave me a map for my visit in Europe. I could not have asked for better customer service. Will visit again shortly. A+++++
Fantastic experience: Stopped in for an international driver permit. Took photo and gave me the permit all within 10min.
Hi Niko. Thank you for sharing your experience with us!
Fantastic experience: Professional, helpful and they don't waste any time.
Fantastic experience: Great staff made my business with AAA smooth and painless.
Positive experience: So many services offered under one roof. I went to pick up an international driving permit. I didn't realize you can also apply for TSA pre check here, as well as apply for the new SmartID, transact DMV business, etc, on top of all the obvious AAA services. They were professional and organized, just busy (so four stars, only because I waited more than an hour). That said, there is an option to make an appointment (which I didn't do, but certainly will in the future).
Fantastic experience: Excellent service, and pleasant people
Fantastic experience: service was so accommodating, and did not get frustrated with me, as I was so ill-prepared.
Fantastic experience: They were very helpful.
Fantastic experience: Excelente
Fantastic experience: I rarely leave reviews, but I am absolutely amazed by the efficiency and customer service at this AAA center. I have been here twice in the past month for travel-related services. Both times, I was in and out of the center within twenty minutes of arrival. The staff are so helpful and friendly. I am incredibly grateful for the experiences I’ve had here and I’ll be sure to return next time I need a service that they can provide!
Negative experience: Sitting here for 2 1/2 hours waiting to be towed. Estimated help they don't know. Premium Mebership for over 30 yrs means nothing.
Hello Earle. Hi, Earle Wilson. Thank you for bringing this to our attention. We would like to learn more. At your convenience, please email us at [email protected] so we can learn more. Thank you
Fantastic experience: Went to AAA to purchase foreign currency. Very easy. 123 and done
Fantastic experience: service was great and I will definitely use their dmv services more
Positive experience: Very efficient staff.
Negative experience: Horrible customer service!! Long wait time, very rude people!!
Hi Gilbert. We are sorry for this experience. When possible, please email us including your Member number and contact information at [email protected] so we can reach out securely. Thank you.
Fantastic experience: Well organized office, professional employees, great service, short wait time. I was really impressed.
Fantastic experience: Very propfessional, friendly and detailed oriented staff ready and willing to assist with transactions. You literially get treated like family.
Fantastic experience: Very pleasant and efficient workers
Fantastic experience: The staff is friendly, knowledgeable and efficient! We were very pleased with the help we received.
Negative experience: Good luck getting TSA PreCheck here! I had an appointment in December (which I had to make about a month in advance), and when I showed up on the day, I was told "our system is down and we can't do PreCheck." Nice. Since then, I have gone back twice as a walk in, both times I was denied. Beware!
Hello Rebecca. We apologize for this experience. We would like to learn more. When convenient, please email us at [email protected] so we can reach out securely. Thank you.
Fantastic experience: Great awrice, very convenient and many proviliges, helpful information from clerks and very curtious service, prompt and friendly staff, definitely recommended!
Fantastic experience: Great service,very convenient location. No wait time. Easy parking , very close to entrance
Positive experience: The person answering the phone was very helpful. When you call you do not speak with the individual branch but he placed me on hold and got me the information I needed
Fantastic experience: Got what I wanted
Fantastic experience: AAA in Smithtown is great! Veronica was very helpful when I was there today.
Fantastic experience: I had a flat tire in a parking lot, I called AAA & gave them my membership information + told them what was going on. After we hung up the phone not even 10 minutes later they were there to help me, he was friendly, quick & efficient. I would recommend AAA to anyone that has a car. Plus some hotels give you discounts if you have AAA!
Fantastic experience: I love that they offer TSA check-in here. I apply for my daughter awesome
Fantastic experience: Amazing!! Rafael took great care of us with our DMV needs. Thank you!!’n
Fantastic experience: Staff at this location was absolutely amazing. I was informed of all the discount services that they offer from car insurance vacation so glad I stopped in grateful for my membership
Fantastic experience: Got my DMV transaction done quickly and courteously
Fantastic experience: I needed to get approved for TSA pre-check for an upcoming trip . I couldn’t get an apt . Before I have to leave . Someone there suggested to me to get there as soon as they open . I just might be able to to be seen as a walk-in . I did that the next day . As I started to sit down in waiting area they called me . I was done in 10 min. The young woman that helped me was excellent & very nice .
Fantastic experience: Nice helpful person got us our trip tik and maps in 10 minutes.
Negative experience: I dont have AAA but An old lady broke down across the street from triple-a in Smithtown and had a flat tire she was there for 3 hours and no one came to help her I pulled over and changed her tire for her. How sickening it is for an old lady to depend on AAA and across the street on 347 , she kept looking at the office as she kept calling on the phone and no one ever answered
Fantastic experience: Everyone there was friendly and helpful.
Fantastic experience: Great service with so many helpful people.
Fantastic experience: Very helpful and friendly staff!
Fantastic experience: Visited the AAA office in Smithtown. Waited about 5 minutes to be helped. The woman that helped me with some travel information was friendly and helpful. I spent a total of 15 minutes there.
Positive experience: Good service.
Positive experience: Great place to get foreign currency. Pay AAA Bill, take care of DMV stuff. Friendly staff
Fantastic experience: My experience at AAA was great. Obtaining an International Driver Permit was straightforward and easy. The staff were friendly and knowledgeable, ensuring a hassle-free process. Their customer service is commendable. I highly recommend AAA for anyone needing an International Driver Permit.
Fantastic experience: Fantastic!
Positive experience: No wait but still a pretty slow experience.
Fantastic experience: The staff was friendly and very efficient. It was a pleasure dealing with them!
Fantastic experience: Everybody was very nice and very helpful
Positive experience: This AAA office just started being an Amazon locker. The only issue is that they have no lockers like other places with Amazon lockers. You hace to speak to someone to recover your package. I picked up a package from Amazon and still getting email from Amazon telling me to pickup package or it will be returned to Amazon. Hope this AAA location fixes the issues or stop being an Amazon locker.
Fantastic experience: Alright so this is so far superior to a DMV visit that it's hard to express. I think people don't realize how many services AAA provides. I know I didn't. This branch is very nice and the folks there were polite and informative. Recommend both the business and the instance. Great experience.
We appreciate your kind words and will happily pass along your praise to our Smithtown branch!
Fantastic experience: Very friendly
Thank you for the five stars, susan Parkhill!
Fantastic experience: Fast, kind, and helpful.
We appreciate you taking the time to write a review about your recent experience with us, Jacqueline!
Fantastic experience: Very helpful and efficient staff.
Thank you for the five stars, Peter Kanaris!
Fantastic experience: Quick service. Great staff. Knowledgeable people and pleasant atmosphere. Never have to go to dmv.
Hello Theresa, we appreciate your kind words!
Fantastic experience: Very friendly staff. I was able obtain my international driving permit on the spot.
Good Day Javier! We're glad we were able to take care of you.
Fantastic experience: Very helpful
Thank you for the five stars, John Meola!
Fantastic experience: All of the associates were very helpful and they processed my driver's license renewal very quickly
We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you David!
Fantastic experience: You can actually renew your driver's license and registration here, but you have to make an appointment in advance. That being said, we walked right in and got everything taken care promptly.
Fantastic experience: Always ready to help. Friendly staff can't do enough for you. A good experience buying foreign currency today.
Fantastic experience: Service outstanding.
Positive experience: Nice facility, helpful staff.
Fantastic experience: Friendly staff, great services
Positive experience: Good office. You can get quite a few DMV transactions done there.
Fantastic experience: Called for tow, was there in 15 minutes! Customer service very nice also?
Positive experience: Very nice staff there, all smiles! I only needed a passport photo. I was in and out.
Fantastic experience: Just wanted 2 maps. In and out in a second.
Fantastic experience: It was great Parking was . Everyone helpful Jay and Annmarie helped me and they were great! It’s better if u go online and make a appointment. I got my license ( Enhanced/Real ID) updated! Are you ready??
Fantastic experience: Went in for DMV services today and the staff was completely amazing such nice people and they really want to help as much as they can I'm so happy I signed up to become a member!
Fantastic experience: They are thee best!!!
Fantastic experience: If your a member always check AAA before heading to DMV. Polite and professional personnel.
Fantastic experience: Have used AAA for decades, will never not use them.
Fantastic experience: Very helpful. Singed up for truck coverage.
Fantastic experience: Great place! So helpful with DMV stuff for members.
Fantastic experience: Cheapest gas in the area
Positive experience: The AAA call service is great with their convenience in getting your basic info from you and not even asking for your AAA membership card. The only reason I didn't give them 5 stars is because the tow truck driver had a hard time finding my car with GPS, and was not a people person. Understandable, just needed that extra effort in customer service to get the 5th star.
Fantastic experience: Location was easy to find with GPS app. Plenty of parking. Wheelchair accessible. Staff was very friendly and helpful. Accomplished what I set out to do in a timely matter.
Fantastic experience: Excellent assistance with my dmv transaction, quite helpful..
Fantastic experience: They were quick, efficient and kind. A good place to take care by of car issues.
Fantastic experience: fantastic
Fantastic experience: Excellent and fast service.
Fantastic experience: I recently visited the Smithtown location to purchase an EZ pass. I was helped by Jennifer who is extremely knowledgeable , I highly recommend AAA for its multitude of services - including DMV !
Fantastic experience: Quick service, great staff.
Fantastic experience: A very helpful and pleasant experience. As a AAA member you are able to access Motor Vehicle Bureau services without long waits or special appointments, very convenient.
Fantastic experience: I love it great service worth the money took 10 mins to put my spare on and I was back on the road ..keep a spare tire ppl
Fantastic experience: The guy had to meet us at a weird field on a state park beach. The car was relentlessly a pain in his keister but he didnt give up and eventually got in through the trunk. Amazing!!
Fantastic experience: Very nice staff and esoecially aporeciative i could accomplish my DMV transactions for an Enhanced license. Able to acquire some foreign currency and get my International Drivers license. Staff were helpful in answering questions and efficient
Thank you for the five stars, Michael. We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you. We appreciate your business and look forward to your next visit!
Fantastic experience: They were extremely helpful.
Positive experience: I have had better experiences at the Farming dale location.
We are sorry to learn you were not completely satisfied with your visit. If there is anything specific you would like to chat about, please email us at [email protected] so we can reach out securely. Thank you.
Fantastic experience: Wowwww, I am a member and was able to schedule an appointment to get my Enhanced license. Yayyyyyyy
We appreciate the 5-star rating! Thank you for your feedback and we appreciate you being a AAA Member!
Fantastic experience: Went for a Trip Tic and maps. Very helpful and courteous agent. Mapped out our route with attractions to see along the way.
We appreciate the 5-star rating! Thank you for your feedback and we appreciate you being a AAA Member!
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