AAA San Marcos Insurance and Member Services

Fantastic experience: Sebastian is very kind and personable. It is always such a pleasure to talk with him. I would swiftly recommend him to anyone with insurance needs or questions.

Negative experience: I canceled one of my vehicles months ago they are still charging me for that plus I tried ro remove that car again with an agent he said he can't do it because manager is not around and I have a open claim from almost a year that they supposed to close long time ago

Positive experience: I been always help on time.is impossible they can help right away is to many people waiting but. They have a lot agents to help too.

Negative experience: Cant do just one piece of registration, must do the entire thing at AAA. I was told that in order to do a VIN Verification/inspection, they have to do the entire registration process.

Negative experience: Disrespectful staff. Quiet quitting. Gossip in front of clients while waiting. Insurance agents making jokes about their services and customers. Males catcalling female customers. Staff questioning management (no one needs to hear it). Love to see the insurance premiums are maintaining warm bodies.

Negative experience: The ladies behind the desk helping with DMV are really good. Unfortunately, the last three times I’ve been there I’ve waited roughly 25 to 35 minutes just to get help. We pay a premium membership. We should not have to wait that long. I will probably be canceling my membership after this year. This is at the San Marcos branch.

Positive experience: It's ok. They don't really like to give out free maps even with membership. Talked me into switching auto insurance while I was there, and I saved a lot of money though.

Fantastic experience: Always a professional company and customer service. Kathy, in particular was great and very informative! Thank you, again.

Negative experience: Absolutely useless place. They can't register my car because I need a salvage title. They don't want to pay me compensation for an accident where an insured in aaa person crashed my parked car right under my house. I SEE NO REASON TO PAY FOR THEIR MEMBERSHIP. All they able to do is send me tons of scam, about my life insurance, which I did not ask for.

Negative experience: I told the front desk lady I was there for passport photos. She said there was only one person filing in. I said that's ok. Sat down for photo's and she goes" Give a little smirk, that always seems to work". I should have run. The girl that I had to suffer thru is NOT A REAL TRAVEL AGENT. Looking back I think the front desk was trying to warn me.

Negative experience: They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything! I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO DAMN JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!

Fantastic experience: Casandra Díaz is always very helpful every time I call her. Recently, she helped me in the process of how to get my car registration renewal at AAA. Thank you so much for your service. Well recommended.

Negative experience: Travel department does not take phone calls. Prompts you to leave a msg and will return your call.

Negative experience: Just know that if you do DMV business here, these jokers take weeks to cash a check and only take checks, because you know, why would they take a debit card. Other than the roadside service, AAA is completely worthless...do not waist a dime here...it's simply not worth it. To AAA, get it together and enter the 21st century, like everyone else.

Negative experience: THIS IS FOR SAN MARCOS AAA SPECIFICALLY!!! The only reason I would give this a one is because the general check-in employees are very nice and professional. However, the woman that handles, the DMV processing is beyond rude, unprofessional, and has been given too much power in her mind. She has done nothing but reject every time we go in to handle a DMV issue, with her rules!! She needs to retire. We only go to Escondido now!! The Esco office is the best!!!! Visit Dennis…he is amazing !!!!!

Negative experience: If I could give them a ZERO stars I would. I've had the worst experience with AAA since I opened up my policy with them back in August 2022 we are in May 9 months later and still an issue. The sales representative Mayra Vasquez opened my policy at a certain price, was provided my list of monthly payments. Then a 3 weeks later I get a letter in mail stating that the underwriter changed my policy payment which increased. I was setup with Autopay, the day before the payment was suppose to be withdrawn I received another email stating I was going to be changed an increase amount. AAA never notified me about this increase in writing or email. So I walked into the AAA office and was told no one could help me beside the person who help me with my policy. I had to call Mayra multiple times, till I was able to speak to her over the phone, she stated it was going to be adjusted and corrected to the original amount, well that didn't happen. She only credit my account a one time payment, which was never a payment paid by me, it was a credit payment by AAA which was posted incorrectly. So ever since then my account been messed up. The aren't capable of issuing a policy correctly or applying credits correctly and for the correct amount. I've tried calling corporate office and spoken to multiple people and none of them care to give me call back. My calls and notes are all recorded in there system and they don't care to resolve an issue with their customer. I hope people really think twice before getting insurance here, they don't care, they overcharge you and cancel your policy knowing they still haven't even resolved an issues pending that they been notified about. I will be reporting this to NAIC.

Fantastic experience: Went in not knowing what I was talking about, but was helped right through exactly everything that I needed.

Fantastic experience: AAA is one of the great American companies!

Fantastic experience: Excellent. Was able to get answers and info that I did not find on dmv website

Fantastic experience: A delightful place to go. The owner was very friendly and sweet. I got the Thai tea and my daughter got the green tea ice cream. Both were very good and delicious. The Thai tea was one of the best I have had. My daughter loved the ice cream. We will definitely return again.

Fantastic experience: Quick service

Fantastic experience: Best experience ever. Been a member for 15 years and NO regrets!

Fantastic experience: The clerks are always quick and efficient, especially 5 mins before closing, lol! Kidding aside, this is my favorite AAA location. I paid my car registration and membership renewal and was out within 10 mins. This is their standard. In & Out! Last year same thing as they conducted business from the covid kiosk...you know 2020. And this location is very clean and like new. Cheers!

Fantastic experience: Also a pleasure to go to AAA the savings and service are fantastic. Their vacation packages are extensive.

Fantastic experience: Very easy to get to ample parking, friendly people. Surprised this office wasn't crowded like the one in Oceanside. When I was there at 3pm there were only 2 customers and I was one of them. This will definitely become my AAA office of choice.

Fantastic experience: Fast friendly service.

Fantastic experience: Very friendly no waiting, got it all done!

Fantastic experience: Great service. Very professional.

Fantastic experience: Colleen offered excellent service. As usual!

Fantastic experience: Fast, friendly, service. Paying my registration fees. I was done in lessthan 10 minutes.

Fantastic experience: Great customer Service

Fantastic experience: Fast and knowledgeable

Fantastic experience: Muy bien servicio lo recomiendo

Positive experience: There customer service is so good, they acknowledge it right away. The wait time is not long.

Fantastic experience: Went to transfer a car into my name and get it insured. Was in and out in less than 20 minutes. Only downside is they only take cash or credit card for the $15 fee

Fantastic experience: The AAA in San Marcos is Fantastic! They are Always super nice and helpful! The wait is usually 5 to 10 mins IF they are busy. Very efficient!

Fantastic experience: Went for DMV in and out in less then 10 minutes.

Fantastic experience: I have been a member of AAA my whole life and it is worth it!! The DMV services offered at AAA offices make your day a lot easier! The agents at this location are extremely helpful, professional and accommodating.

Fantastic experience: Muy buen servicio.. Además el agente ( Enrique Ayala Montes ) Nos ayudo en todo lo que necesitábamos Se los recomiendo gracias

Fantastic experience: Clean well lit venue. Courtesy permeates the service and management. Excellent customer service and intelligent response to the occasional disruptor in paradise.

Fantastic experience: Excelente servicio estamos muy contentos con esta Aseguradora

Fantastic experience: Great people and service both insurance and DMV. Thanks for being there.

Positive experience: Great insurance

Positive experience: Got a triptik map but nothing else. Not sure if they are supposed to help figure the mileage that you want to drive each day and of the best closest location to stop and set up hotels but the person we had was not willing to do that. Just wanted to know the location we wanted to stop in and the hotel and then she would be able to help with that but that was the problem my parents didn't know what city they would be at and State if they only wanted to drive 460 miles each day. So I just took them at home with me to figure it out for them.

Fantastic experience: Insurance agent Jai out of San marcos saved me and my roommate a ton of money on our auto and renters insurance, like a few thousand bucks so I'm stoked he's the best!!!!

Fantastic experience: Employees are very friendly and informative.. The lady who helped me was so awesome, thank you..

Fantastic experience: Quick and easy to get my registration done

Fantastic experience: No waiting

Fantastic experience: Fast service

Fantastic experience: Very friendly staff

Positive experience: So easy and fast !

Positive experience: Great service. Very friendly staff. In and out super quick even with covid 19 regulations. I had to wait outside while my wife signed and then I went in and signed and got our documents notarized

Fantastic experience: Following all COVID guidelines. Super nice people. I did notary service. Good parking but a bit difficult to find in this big retail center.

Negative experience: Confused today

Fantastic experience: Fast and friendly service through these trying times. We had to come to this one because the AAA office in Oceanside DMV office was closed.

Fantastic experience: Great place and knowledgeable DMV staff.

Fantastic experience: Friendly and helpful. It's al.ost a delight to go pay my bill.

Fantastic experience: Amazing customer service and very quick at getting things done.

Fantastic experience: Staff is always eager to help and very knowledgeable. The trips saved alone by not going to the DMV is worth being a AAA member.

Positive experience: I have had AAA for over 20yrs but I feel like they dont care about that so im looking for better insurance now.

Fantastic experience: Fast, friendly service. Wonderful staff. I've never had a bad experience with them.

Fantastic experience: They fixed everything that the DMV Messed up.. Awesome job guys.. Thx Again

Negative experience: Sad state of affairs...AAA won't let you speak to any humans by phone now because of covid...so if you are trying to let your "fingers do the walking" and save time and gas money...don't count on it. Even today, when one office had its DMV site offline for getting car registration done...you couldn't call another office and ask a human about their DMV capability.

Fantastic experience: Being a member is totally awesome! No more long lines. Insurance and registration is a breeze. When I need maps, I go there. No charge for members.

Fantastic experience: Been a member for years, DMV lines avoided the same amount of time. Car registration too me all about 5 minutes.

Fantastic experience: I went to the AAA in Escondido but they weren't allowing people inside due to COVID19. I filed my claim by phone. About 10 days later my car was fixed. The rental they provided was great. They did a great job.

Fantastic experience: Quick service !

Fantastic experience: Great customer service. DMV and insurance all done at one place.

Fantastic experience: Quick, efficient and helpful as always! Went in to renew license tags, in and out in less than 15 min!

Fantastic experience: Excellent service

Fantastic experience: They are very professional and have great customer service. Their DMV service is very fast. AAA is well worth the yearly fee.

Fantastic experience: Excellent, friendly customer service in a conveniently located AAA office right off the 78 freeway in San Marcos, CA

Fantastic experience: Excellent service, took care of 3 different items successfully, thank you all

Fantastic experience: wonderful, ㅡso kind, and dependable. I thank you.

Fantastic experience: The Oceanside AAA office is fantastic. Well organized, great customer service

Fantastic experience: Always helpful and friendly. I will continue to do my business with them, especially if that means I don't have to deal directly with the DMV. lolz

Fantastic experience: People are very helpful. If you dont have aaa towing service you should get it. It has saved me many times

Fantastic experience: I needed to switch titles of a car, pay a registration fee and show proof of a smog check. The staff helped me get through the process in a quick efficient manner. I only spent about 15 minutes there. Very satisfied with the friendly service too!

Fantastic experience: SUCH an incredible experience! I came in at 4 PM on a Tuesday (yes, during Covid), and I was in and out in less than a half hour. No appointment either, I was a walk up that happened to stop by on the way home from work. What to expect right now during COVID: -There is a shaded booth set up out front where they ask what you need. You fill out a form on a clipboard outside and then you go inside to pay/get any documents needed. So fast! I was able to pay my registration, get a replacement title for my car, change my name and my address, all in aboir 1/10th of the time it would have taken at the DMV. -They are following Covid rules closely (must wear masks, social distance inside, glass windows between you and the employee etc.). Payment Methods: They're only accepting cash/check right now so don't forget your checkbook, otherwise you'll need to stop by an ATM (plenty of banks around the shopping center if you're in a pinch). Customer Service: Holy cow, everyone was so incredibly friendly and helpful! They even offered me a AAA branded bottle of water while I waited! The ladies at the outside booth were extremely kind and didn't make me feel rushed or hurried when I had questions. The lady that helped me inside was also so wonderful that the customer service experience almost made me forget that I was at AAA. With free water bottles, A/C inside and great customer service, they're basically only a shoulder massage away from feeling like a day spa instead of a AAA office. 10/10!

Positive experience: It was the first time I visited this park. It was very clean and we can see the ocean from where we were sitting. Thank you City of San Marcos and thank you to all those people that work cleaning the park. Thank you

Negative experience: I was treated poorly by a really rude employee named Sharon. She seems to suffer from mental confusion, and unable to provide clear answers. Instead of taking responsibility for her own ineptitude, she blamed me and talked down to me like I was the stupid one. I do not pay for a membership so I can be treated like this. Sharon’s attitude is unacceptable. This office has bad customer service and the employees are impatient and condescending.

Positive experience: You have to wait outside and only one person inside at a time. If you want to get tags for your car, you pay inside and wait outside and someone will bring it out to you.

Fantastic experience: George, wow what a wonderful experience. I wish all my tow truck drivers were George. He was a hilarious and great guy. Helped me through all needs and got my car to a safe place. I hope to see George in the future. AAA for life.

Positive experience: The Best Auto Insurances to have.

Fantastic experience: Nice people, lots of stuff you can get done there. Highly recommend, if not just to avoid any lines at DMV!

Fantastic experience: Excellent Service helping me with DMV Paperwork.

Fantastic experience: Great insurance reps. Great rates. I've shopped around and no one can beat my AAA rates.

Fantastic experience: I love AAA because I got my tags here and it took me only 15 minutes versus going to DMV which would've taken me at 3 hours minimum.

Fantastic experience: Great food

Fantastic experience: Tow truck responded within 15 minutes at 7am Tuesday 11/26/2019.

Negative experience: Would not book a trip with them. Beware of their travel insurance ! After 6 months, I did not receive a full refund and have been give a "cruise credit" with Carnival for 1/2 of the price of the cruise I booked. Tornado's prevented getting to that cruise, the paperwork I was sent said if weather causes the cancellation, I am entitled to a full cash refund. I am left feeling like the travel insurance is a scam. I am now out $690, despite have insurance.

Fantastic experience: This place is great. Had all DMV taken care of quickly. And got a great rate on motorcycle insurance.

Fantastic experience: Freaking love love love AAA. Always helpful and I don't have to go to the DMV? 6 STARS!

Fantastic experience: Friendly, fast and a convenient location. A well-kept secret!

Fantastic experience: Great service.

Fantastic experience: So helpful, friendly and quick.

Fantastic experience: Easy way to find what you looking for when it comes to services I like it

Fantastic experience: Every time I come here I receive excellent service and they are very helpful.

Fantastic experience: Great people and they recently saved me with a tow as well.

Fantastic experience: Great service!