AAA Los Angeles Insurance and Member Services

Negative experience: You won't like them

Negative experience: This company is garbage. They will charge you many fees and not even tell you about it! Go with another company. With this company, you would be disappointed.

Positive experience: 자동차 보험료 내러 AAA에 깄는데 접수대에 있는 남자가 회원카드를 보고 접수히더니 저쪽으로 가라한다 저쪽 어디? 어디를 말하는거냐고 물었더니 다시 어느 여자분 가리키며 여기 라고 해서 손님 뒤에 줄 서서 한참 기다리는데..잡소리가 많고 끝나질 않는다. 다시 다른 자리로 그 남자가 안내해서 기다리는데 뭔 농담 잡소리들을 그리들 하는지 용건만 간단히 하면 안되나..살이 얼마나 쪘는지 참 마음도 편한건지.. 한참후에 돈을 내고 밸러스를 물어봤다ㅡ몰라서 물어봤겠냐? 확인차 물어봤지.그런데 잴 밸런스가 안 맞다. 현금박치기했으니 슬쩍 할 수도 있는 문제라...다시 한번 확인했더니 그제야 제대로 가르쳐준다. 그런데 그전에 영아로 떠드는 소리가 YOUR CAR PAYMENT I 'LL HELP PAYMENT AND YOU MAY FINISH and than GET OUT!!! 뭐 일마치고 나가리고 누가 나갈 줄 모르냐? 엇따대고 겟아웃이냐.한국말로 내가 떠들었다. 서비스 불친절 문제 있어요

Negative experience: 비가 와서 늘 이용하던 토랜스 를 뒤로하고 윌셔에 있는 AAA 들어가자마자 4명이 이미 줄을 서있었고 마침내 우리차례가 되었는데 50분을 기다리라 했다 토랜스라면 이렇게 기다리지 않는다. 같은 내용의 일처리가 30분 이상 지체 되다니… 효율성도 없는 일처리 무척 실망스럽다. 다시 찾지 않을듯

Negative experience: I was a tow truck driver and after I impounded a vehicle Aaa terminated my contract to avoid a law suit cause they saw my truck said Aaa on it so keep waiting 4+ hours for roadside assistance in the ventura area because AAA doesn't care about there customers stranded on the side of the road due to lack of tow drivers even tho they can't provide me with any facts of wrongdoing and they don't care about there roadside providers I've lost my job and have had no money for food and I've lost everything do to AAA wrongfull termination

Fantastic experience: Me gusta el servicio de estas oficinas son excelentes, siempre ayudan mucho

Fantastic experience: This is a great office, the staff are friendly and helpful. My go to AAA.

Fantastic experience: Professional, friendly , helpful and faster.

Fantastic experience: Lillian N. provided exceptional service and made my DMV experience a pleasant one from start to finish. Despite not having an appointment, she treated me with respect, patience, and kindness while assisting me with my out-of-state transfer. After having a terrible experience at a different DMV location, encountering someone as professional and compassionate as Lillian was a breath of fresh air. Her dedication and positive attitude truly stand out, and it’s clear that people like her make a difference. I’m so thankful to have crossed paths with Lillian and will absolutely be returning to this location for all my future DMV needs. Highly recommend!

Fantastic experience: Thank you so much Tim! Tim was an amazing help! Helped us get the best quote, very polite, funny, awesome! Explained everything to us, we had a 100 questions and he was there to clarify and answer anything we ever needed! Thank you!

Fantastic experience: Called Luke Hong to help me find a life insurance policy. He knew exactly what I needed and helped me with the process. He is very knowledgeable and charismatic. Definitely recommend him for anyone that needs life insurance!

Fantastic experience: So much better than going to the DMV! Denise is FABULOUS!!!

Fantastic experience: I had the bad luck of having two new cars in a range of a few months. I went in first thing at open and Lillian happened to help me out with my title transfer both times. She was super helpful, very nice and quick along with the rest of the staff! Definitely prefer going here rather to the DMV.

Fantastic experience: I recently visited the AAA office on Wilshire in Los Angeles after a disappointing experience at the Downey location. At Downey, I was told I couldn't register a car under my name even though my son, who wasn't present, had already signed and dated the title. The staff there didn't greet me or make me feel welcome, and I was questioned about why I didn’t complete the paperwork in advance. In contrast, Carlos and Lisbeth at the Wilshire office were a breath of fresh air. They were incredibly polite, attentive, and knowledgeable. They greeted me warmly, answered every question I had, and helped me feel at ease through the entire process. Their professionalism and friendly approach turned what started as a frustrating experience into a truly pleasant one. Thank you, Carlos and Lisbeth, for going above and beyond!

Negative experience: This insurance company wrote me a check that bounced. Yes, really. I know it's hard to believe. They won't fix it either. Apparently they're broke. Avoid this company like the plague.

Fantastic experience: Lilian helped me with the transactions needed, super helpful.

Negative experience: This office is garbage don’t waste your time, they will ask you for info then transfer you 8x then they will tell you they don’t offer the service you’re looking for in my case I was looking to get jet skis insured whitch I had insured few years ago with AAA …. Last person on the phone said they don’t insure jet skis unless you have home insurance whitch I didn’t have last time either. If you have time to waste call them they will definitely waste your time and entertain you ( they’re like clowns :)

Negative experience: Quote rates are unbelievable, I go with Tesla insurance instead.

Fantastic experience: This was SO convenient! I was kind of stressed that I would have to waste half a day at the DMV with my name change on my transfer but no joke they helped me in 6 minutes. Johnella was speedy and super helpful. I would definitely recommend! They validate parking but it was so quick I was still in the 10 free minutes range.

Fantastic experience: Johnella Williams was very helpful and patient. Super nice to deal with, excellent customer service.

Negative experience: As someone who has been a member for 7 years I have to say that this location is by far the worst location I’ve ever been to. I came in to take care of a payment for my dmv registration and they were trying to sell me on stuff that I don’t need. I ask a member who said that someone opened a file on my situation and when I spoke to the manager about this the employee lied and smiled as he knew he got caught lying. When I told him that in a calm voice the manager who is a white female preceded to tell me to leave and I was shocked because I caught a mistake that there employee made. She began walking towards me and was about to put her hands on me and everyone who is of color that works there was scared to take my side that they began to agree with there boss and I was completely shocked. The manger at this location in my honest opinion seems to be using her superiority over other human beings and to me that’s extremely sad. I hope the manger reads this message and I hope anyone who decides to go here to go in with a side of caution as the service that you will get isn’t what you’d expect. Shame on the manager and Edgar who lied to the manager to make himself look good.

Fantastic experience: Great service; excellent representative. Thank you.

Fantastic experience: Can’t say enough nice things about this location. Staff is always so friendly and efficient. Robin was especially helpful!

Negative experience: Everything looks so nice they all looks and act professional but an 1hr waiting while the employees are talking to each other is to much — I can see you just standing having a nice conversation — you need new management —- and get Orlando a raise he knows what he doing—

Fantastic experience: Super Staff. Convenient location. Great place to have passport photos taken. Price varies according to membership. Thanks to everyone at AAA branch office.

Fantastic experience: Seth Dimas is an amazing person give this guy a raise AAA first time here and I feel like a VIP here you have coffe and water a great costumer service .

Negative experience: Drove further than WeHo to find DMV system sent down before a holiday weekend. Intl DL worked smoothly though.

Fantastic experience: Great location and staff. I don’t use AAA for car insurance but got an international license here. Quick and easy. Will make this my permanent AAA location.

Fantastic experience: Came to this location to renew my vehicle registration. This location is new, and easily accessible via Wilshire Boulevard. They also offer complimentary garage parking with tons of parking spaces! Friendly staff, quick service, was in and out in less than 15 minutes! This will be my go to AAA office!

Negative experience: A Catalogue of Negligence and Irresponsibility AAA Insurance, once a beacon of trust, has sunk to abysmal depths. Your employees, in a stark display of sheer neglect, seem to have taken a permanent leave of absence from their phones. Despite my relentless efforts, numerous calls, and countless voicemails, the resounding silence from your end is both deafening and infuriating. But the pinnacle of your company's incompetence? Hiring the dubious Ditchey Geiger, LLC—a firm that appears to specialize in terrorizing innocent individuals under the guise of 'debt collection'. Threatening unsuspecting people with debt accumulation and, even more maliciously, driver's license suspension, is not only a new low but borders on the scandalous. It's evident that AAA Insurance has either lost its way or deliberately chosen the path of unethical operations. How can any company, especially one as reputed as AAA, be entangled with an organization with such questionable motives? In no uncertain terms: Find the lethargic, good-for-nothing employees responsible for this gross negligence. Fire them. And while you're at it, sever ties with the scam artists you've engaged. Your current trajectory not only tarnishes your reputation but also makes a mockery of the very essence of customer service and trust. Maybe, just maybe, if you address these issues with the urgency and severity they warrant, you can salvage what's left of your company's integrity. Until then, your descent into infamy seems well underway.

Negative experience: Horrible experience, I don’t recommend this insurance or place to nobody. Please go somewhere else if you’re thinking to get a vehicle insurance. Never coming or even thinking to come back .

Fantastic experience: Shhhhhhh! Shortest lines in LA. Picked up my license plate tags in 10 minutes and didn't even need parking validation.

Negative experience: Unbelievable on how horrid it is service I just endured was from AAA I've been a member for 29 years and also have car insurance with them for three cars for the past few years I'm canceling both services immediately unbelievable worst service customer service I've ever dealt with with any company on any level whatsoever in my life

Fantastic experience: Staff was very friendly and extremely helpful. I ended up learning more about other services that aaa offers which was extremely amazing for me me!

Negative experience: This review is strictly for their travel insurance which I would suggest you steer clear of. They sell expensive insurance with a company called Allianz who if god forbid you need to file a claim with are a complete nightmare. And unfortunately even though I purchased this insurance thru AAA they are doing nothing to assist with this process.

Fantastic experience: I do not have AAA membership. However, the kindness of Lilian at AAA on Wilshire, Los Angeles made me think about getting the AAA membership.

Fantastic experience: Good and fast service . Nice place

Fantastic experience: Nice, clean, and organized place with friendly customer service.

Negative experience: The staff is the requisite nice, but lacks knowledge. Multiple times, on multiple days, by different agents, I was given conflicting or flatly false information, like that smog certificates are only good for 30 days (they're good for 90 days). I was also asked to fill out a form that wound up being the incorrect form for the situation. Yes, it's more pleasant to come to AAA than go to the DMV *if and only if* you do your homework so that you're not given the run-around or stressed out by surely well meaning but under trained agents.

Fantastic experience: Awesome -- as always! Kind, cool and lickety-split quick! What more could you ask for? When your needs concern hitting the road, Triple A is the Way!

Fantastic experience: Me atendieron muy bien

Fantastic experience: Very quickly And good service

Fantastic experience: Miss Green , Nice lady , so kind and friendly, Thanks Jackie

Fantastic experience: Went to AAA for a future trip this year. Very nice employees with an ear to help on my trip. Waiting for a quote and felt comfortable in working with the travel department.

Negative experience: I have always counted on in-person assistance with DMV services. However, today I felt greatly disrespected and discouraged by the lack of your representative's willingness to support my wife and I through a service request. For someone who struggles using the internet in an uncommon situation like releasing a title without a copy of a pink slip, this experience was very disheartening. I understand the value in empowering individuals to self-process simple and general tasks. It is just unfortunate that when support is needed, it is not welcomed.

Fantastic experience: Very friendly,kindness to customer service.easy to understandable explained well.

Fantastic experience: Very friendly staff. Great parking and outstanding services

Fantastic experience: Awesome fast service with free parking.

Fantastic experience: Super nice! Just wish the process could be completed, but waiting on my dealership on that end.

Fantastic experience: Great service..

Fantastic experience: I had to renew my registration for one of My trucks and they took care of it without a hitch. It is close to where I live and there is ample parking. I plan to go there whenever I need to take care of something they can resolve.

Fantastic experience: Staff was very helpful and friendly.

Fantastic experience: Great & Fast Service

Fantastic experience: I went today and was blown away by the AMAZING customer service!!!!

Fantastic experience: This is a really modern designed AAA. I liked the staff. They have a notary on staff every time I needed then including Saturday. $10 per signature for members is a good rate and the notary handled a complicated document without any problems. The staff was very nice and knowledgeable. I will go again at the next chance.

Fantastic experience: Best workers there. Really helped me out

Fantastic experience: very helpful with our travel planning!! TY

Fantastic experience: The best alternative to save a visit to DMV

Fantastic experience: Friendly staff, fast service, easy parking, short lines, located in a nice area.

Fantastic experience: Wonderful new office with helpful and knowledgeable staff. Very efficient! Easy parking and comfortable seating. Enter the garage from Orange Drive.

Fantastic experience: Everybody is so friendly and helpful and it has a relaxing atmosphere--much better than going to a regular DMV.

Fantastic experience: I'm so thankful for their DMV expertise. It made things so much easier for what I needed to do today. Keep up the great work.

Fantastic experience: Went above and beyond to help me register my classic car with a lapsed registration

Fantastic experience: Fast service highly recommended

Fantastic experience: Excellent customer service

Negative experience: Waited 4 HOURS to get my car towed. Called at 1:45 told me they’ll come at 3:04 and 5:00 still waiting. Keep on calling it was on hold for an hour. Attendant said they’ll call us back in 20 mins but its been 45 and still hasn’t called. POOR SERVICE.

Fantastic experience: Fast service and nice customer service. Came in for a DMV need and was done within 10 minutes. Clean and parking is easy in the parking garage.

Positive experience: Loving it.

Negative experience: Came into to simply pay my registration. Waited well over one hour and got skipped twice. Customer service rep was really dismissive when I asked for a wait time. Waited about an hour and a half for a 5 minute process. Next time will just go to DMV kiosk

Fantastic experience: Quick service, a “yes we can” attitude - they were a pleasure to work with. Yay AAA!

Positive experience: Very convenient, better than going to the DMV.

Fantastic experience: Great help.

Fantastic experience: The Clerks are so Nice and Knowledgeable. I was in and out within 15 minutes

Positive experience: Customer service was okay and they don't take atm cards. They only take cash or credit cards.

Fantastic experience: Never ever crowded. Love the employees there. Always very helpful

Fantastic experience: Saved my a?$$ middle of the night

Negative experience: By phone AAA is too limited with their info on road maps. They gave me same info i can get on Google maps or Mapquest.

Fantastic experience: Nice service and no waiting!!!

Fantastic experience: Very helpful at all times!

Fantastic experience: Amazingly helpful. Worth membership just to get Dmv stuff done.

Fantastic experience: The service really good. Not the same for the AAA insurance price

Fantastic experience: These guys were great! Open when DMV isn't!

Fantastic experience: Quick service. Very polite representatives.

Negative experience: There's another aaa with faster service no line in Hollywood. There are cars driving in the walkspace

Fantastic experience: The Staff Was Excellent For A Saturday. Especially Since The Parking Garage Gate. Does Work On the Weekends.. The AAA Staff Went Out Of Their Way To Help. Entering and Exiting.

Fantastic experience: I went to get my dmv work and amazed to see the speedy service and steps taken during pandemic

Positive experience: This was the fastest “DMV” experience in my life. I didn’t know I could do many of the things I’ve done at DMV, here. Like I literally walked in and out done with my stuff in 15 minutes. The staff was so nice. A pleasurable experience. AAA has me as a customer for life now.

Fantastic experience: Super courteous people. very convenient to go here to take care of DMV transactions. happy with AAA now for over 20yrs.

Fantastic experience: So efficient, fast and really good customer service!

Positive experience: Very clean and well organized office, and services were excellent and prompt answers.

Fantastic experience: I’ve been with them for years and they are who I trust with all my insurance needs.

Fantastic experience: Very help full people here.

Fantastic experience: Great services

Fantastic experience: Great service!!

Fantastic experience: The service was quick, efficient and very pleasant.

Positive experience: It was extremely difficult to find the entrance. The 1st time I was there it took 10 minutes for someone to come to the service entrance. The 2nd time, the staff was extremely helpful.

Fantastic experience: Good attention, good service.

Fantastic experience: Very good customer service. I am very happy with the service. It took only 5 minutes to complete my car registration.

Negative experience: The employees are not helpful at all, seems like you have to push them and help them first before they can help you. What a shame!

Fantastic experience: Very knowledgeable n friendly