AAA Manassas Car Care Insurance Travel Center

Fantastic experience: Best office hospitality I've ever experienced in this type of facility. All staff here should be valued.

Fantastic experience: Excellent staff

Positive experience: Good work , friendly staff ,

Positive experience: very good shop, only occasionally do they upsell.

Negative experience: 1. Poor customer service, the mechanic named Abdul demonstrated poor customer service 2. Over charged Never go again

Fantastic experience: I stopped by to get my IDP. I was in and out in less than 15 minutes. The process was smooth and quick. They took pictures on the spot and issued an IDP.

Negative experience: So these people are worthless they don’t know how to test a battery properly wanted to say that a battery they admitted to have to jump start was still a good battery after I had another mechanic do an actual load test on the battery and t told me the battery will only stay at40% charge because one of the battery’s cells is dead seriously what mechanic doesn’t know there’s a difference between the charger and the battery health and just checking voltage won’t tell you much fully charging a battery then putting it under a load and testing how much the voltage drops and how well the battery holds it’s charge

Fantastic experience: The employees are very nice

Negative experience: Not even sure why I pay for AAA. I called them to get my car battery jumped and they told me it was going to take 4 hours. My car is 2 miles from this location. What a joke of a place.

Negative experience: I'm done getting my car worked on here. It doesn't take over an hour to do a simple oil change. This happens every time I've come here. They put your car on the lift walk away for a while come back do something else then walk away for a while. Very unprofessional. I'll keep my membership for towing purposes but regular service will be elsewhere.

Negative experience: Very frustrated with my recent experiences. There are a few decent employees there, but apparently they are few and far between. After spending a large amount of money on repairs, one of my original lug nuts was not placed back on my vehicle after a service. It was instead replaced with a cheap one that doesn't match. Once I noticed I attempted to reach out. After leaving a few messages to discuss the situation, I never received a response. A few days later I found there was also damage to my driver seat. This used to be my go-to mechanic. Very disappointing.

Fantastic experience: Clean, friendly, efficient. Sean made international driver's license a breeze!

Fantastic experience: Very friendly and helpful staff. We got the usual and very helpful AAA maps for our roadtrip.

Fantastic experience: I had the best experience on the first day I used AAA services. James who towed my vehicle from Gainesville to Manassas was very nice, respectful and patient with me about the whole process.

Fantastic experience: AAA Manassas Car Care is highly recommended. After my Jeep experienced a mechanical issue (very high RPM), AAA towed my car the its Car Care Center in Manassas and quickly fixed the issue, as well as, completing other standard maintenance and diagnostic testing, all at a very reasonable price, much of which was covered by my AAA membership.

Fantastic experience: This location has given the best experience when it's comes to car repair and customer service. Been going to this location for the past 3 years and they are always quick and thorough with repairing various aspects of my car. I highly recommend this AAA location for all car repair needs.

Negative experience: Driving overseas requires an international drivers license (IDP). AAA is the only place that I am aware of who offers this. The IDP is a paper booklet stamped by AAA, with your photo and handwritten identification information. This is done onsite, or mailed in. My husband and I went onsite, so we didn't have to worry about mail time. We couldn't tell if AAA offered the photos for IDP, so we got passport photos at a local CVS. We were happy to see photos are offered onsite and for lower prices than local drug stores. Since we walked in with our passport photos from CVS, still in CVS sleeve, we didn't need their photo service. Sadly, the lady helping us took one quick look at the photos and said the white background isn't white enough and we need to purchase photos from AAA, since often CVS and other sites don't have white backgrounds. She explained we can get our money back from the drug store if we still had the receipt. I complied but my husband didn't agree. As I sat there, several others came and she came back to explain there was another client with a photo from a drug store out of compliance. We then drove to another AAA location and my husband was able to use the same CVS photo, which was rejected at Manassas AAA, for his IDP completion. This is a scam AAA Manassas won't accept passport photos that are regulated by the Department of State. The manager reached out and told me that she is sorry "I feel this way". This office takes advantage of people for an extra $15 for IDPs. As another AAA location accepted and applied my husband's photos (taken at the same location with the same background) without concern, I should not have been told to have another photo done, cutting me $15. I will never return and have a poor view of AAA now for this unresolved inappropriate experience.

Negative experience: I can't recommend this location for getting an international driving permit. While I was there myself and 3 other couples were told our passport photo, backgrounds we brought in were not "white", and and we would need to pay 15 dollars for new photos. I ended up going to another location and my passport photo was accepted without issue. Ironically if they posted on their website that they offer photo services at the location and the price. I probably would have used the service since it was cheaper than where I had got the photos done. Edit: I reached out to the email address as requested, they simply put us in touch with a manager at the store. After speaking with the manager Octavia, it became very clear that management here is not interested in acknowledging the poor experience that we had or addressing the underlying issue occurring at this location. Octavia was incapable of taking ownership and apologizing for the poor experience, she constantly deflected by saying she wasn't there at the time of service and questioned the validity of our photos despite them being accepted without issue at another AAA location. Reaching out as requested was just another complete waste of my time. If you want a better experience do not patronize this location. The management and customer experience will disappoint.

Fantastic experience: Had a great experience here with excellent travel advisor Ms Lilly.

Negative experience: Over priced 60 buck to change a brake light ️ went to Valvoline 15 bucks. It has been 4 yrs have not been back since. Just updated my review.

Fantastic experience: Always well-taken care of by this team!

Fantastic experience: My second time using this repair service. It's hard for an elderly woman to trust car mechanics. This group has been exemplary in their treatment of me and my old jeep! They are fair and explain what is needed and what can wait. I cant say enough about the professionalism and ethical behavior. Give them a try!

Negative experience: Tammy Bridges was the slowest, most forgetful, and most frustrating-to-deal-with agent I have ever encountered in my life. The only reason I put up with her long enough to sign up with AAA for insurance was because the quotes I got from everyone else were close to $100 more per month. She had speaker on constantly, never actually put the phone on hold when she asked me to hold so I heard every word she was saying to her coworkers, and I find it interesting that out of both times she said she would call me back, the system conveniently went "down" both times, or at least that was the explanation when I called her back after more than an hour in both cases. I live in Richmond so I am not sure why dialling my local AAA office here routed me to her. To say that I was severely underwhelmed by the entire experience would be a masterpiece of understatement.

Fantastic experience: This place is pretty legit, charge fair prices for most services

Fantastic experience: Great Service...

Fantastic experience: Teddy and Alan have been so helpful... Excellent service..

Fantastic experience: Teddy Cole: Your team there at the Manassas, VA Service Center should be considered an asset to the AAA Organization. The team’s level of service, professionalism and care they displayed in repairing the Maroon, 2002 Crown Victoria Battery Connectors will go a long way to ensure referrals to our friends, colleagues and business associates. 523144

Positive experience: Alex was friendly and helpful. I felt comfortable with what he told me needed repairs.

Fantastic experience: The more that we go there, for repairs, the more I love the shop and staff.

Fantastic experience: Great team and great customer service from everyone here but in particular Shayla and Hamd are the standouts for excellent service in my humble opinion. Great place to get your passport photos taken, grab a few maps, plan your next road trip or even purchase a full vacation package from one of the travel agents.

Fantastic experience: Always great service

Fantastic experience: Thanks for accommodating my requests

Fantastic experience: They did their best to have my car repaired but the warranty company I have which is AVP is refusing to pay for it be fixed properly even though my car is broke down in another state then where I live. Thank you at least trying to help me fix my car

Fantastic experience: great service. great prices.

Negative experience: Not so professionals nothing else to say.

Fantastic experience: Very helpful staff. Way more than just a service shop. Great information

Fantastic experience: I use AAA for all my fleet services they have gone above and beyond to get my vehicles back on the road in a timely manner always upfront about everything when it comes to price and parts. I personally have zero issues with them and will continue to use them.

Negative experience: Caution - if you bring your car in for one problem, it will inevitably and quickly develop others. Buyer beware, avoid their mechanical work unless you want your car to develop new problems you'll have to pay for. Brought my car in for 2 tires and brakes at the beginning of the month. Apparently they had to replace all of the lug nuts too, which they didn't ask if they could do beforehand (only stated some might need to be replaced). At that point I couldn't argue the charges. Paid about $940. Fast forward two weeks. One of the rear tires had low tire pressure because it had a nail also. This one also couldn't be patched so I paid $339 for 2 new rear tires. The TPMS monitor still said low tire pressure the next day. I checked and the brand new tires had low air and I had to fill them up. Two days passed and the TPMS light was still on. I called to bring it in for them to fix. Then the third new problem showed up - low battery power light on and making a loud wheezing noise. I brought it in for them to fix these new problems. They stated it needed a new alternator for $869. It also needed a new TPMS sensor. They explained both were wear and tear. Caitlin also told me that she has watched the mechanic fill up the tires with air on Monday and that I wouldn't have been able to drive home if he hadn't. In other words, she suggested I was lying that I had filled up the brand new tires with air. At that point she lost all credibility. The other guy stepped in and said they would replace the TpMS sensor which had ironically broken when they replaced my tires, and they would actually not charge me for it. However, now I need a new alternator. Taking that business elsewhere. I actually had a similar experience here a few years back (bring in for one problem, leave with another) and avoided AAA for a while. I came back to save a few bucks on my tires. It wasn't worth it! Don't be fooled even if their tires are cheaper.

Fantastic experience: Great customer service. Prices are very competitive. I highly recommend AAA Manassas Car Care. This my second time there and I'm totally satisfied with the services and price for services.

Fantastic experience: Came here for oil change and inspection. Fast service good price

Fantastic experience: Were quick and helpful. Completely helped me out as I was stranded in the middle of an 8 hour drive.

Fantastic experience: No lines, very helpful staff who were able to get my forms taken care of.

Fantastic experience: AAA was so awesome and the service were very nice specially the customer service his name was Hamdi he was so nice guy with a nice smile and he gave us full service.

Positive experience: Good work, reasonable prices.

Fantastic experience: Very friendly staff. It took no time at all to have my international DL issued.

Fantastic experience: Very helpful!

Negative experience: Kaitlyn has excellent customer service! However, horrible from the mechanic side. I had a 1pm appointment that I scheduled yesterday to replace my alternator. I bring my car in for my appointment and 1hr and 45 minutes later I get a call saying that NOTHING has been done to my car because there's an issue with getting the correct part. The mechanic says he now has the part and it will take between 30-45 minutes more. Fine. I get a 2nd call from the mechanic stating the same thing, that there is an issue with getting the needed part and that he has to get it from another vendor which will add an additional 1hr and 30-45 minutes!!! I'm extremely upset! What is the point of scheduling an appointment (when they already had my car information from a few days back) if you can't stick to the appointment time and have the necessary part ready to install?!?!

Fantastic experience: Since I've been bringing my vehicles to this location, Alan and his great team of experts have always gone above and beyond with the service and care to my vehicles. Please keep up the good work guys, thanks!

Fantastic experience: They are super friendly and honest. I went in for an oil leak and they were completely upfront about pricing and trying to find where it came from.

Fantastic experience: Great service and affordable

Positive experience: Very accommodating and very helpful/friendly staff. Prices affordable. Clean environment. Exceptional service and excellent mechanics.

Positive experience: Nice customer service

Fantastic experience: May not have all recent travel brochures

Negative experience: Stay away from this car shop!! I would have given no star to be honest with you. I had 2 major issues that compromised my trust in this shop big time. First instance is when I took my car to get my VA inspection and failed my car for some control arm repair. Mind you they have wanted to get they fix on my car for a year so they clearly used that opportunity to put me against the wall and have me spend $1000 for that repair... I argued the point that the control arm repair shouldn’t have been ground for failure. I took my car to another shop for 2nd opinion and low and behold they passed my car as the control arm did not warrant the inspection failure. 2nd instance I got all 4 of my tires done there 2 years ago and this past fall one of my tire had a nail in the middle. I am aware that when a nail is in the middle the tire should be repairable. And mind you I had purchased tire protection on all 4 of them so I took it there to have it repaired and again this time they said it was not repairable and I needed a new tire!!! I again took my car to another shop for 2nd opinion the same one I went to prior and it was indeed repairable so I only paid $25 to get my tire fixed vs AAA manassas wanted a brand new tire out of me that would have cost me $175…. I feel that this shop is out to get you to repair things that are not absolutely needed and get more business out of you instead of focusing on maintaining and fixing what’s really needed. My advice again go to another shop, it will save you lots of $$$$

Positive experience: A very reliable source and helpful worker

Fantastic experience: Very friendly staff, explained everything to us. Recommend this place to anyone.

Positive experience: The person working with us was incredibly knowledgeable and helpful. Gave us what we needed, options to take, and was patient the entire time. Nice interior, with plenty of travel items to purchase. The waiting room was the only reason for not a 5 star, as it was small with few seats.

Fantastic experience: Nice staff good customer service I get good discount here . thank you

Fantastic experience: They were super nice and informative. They worked quick and had my car back to me the same day.

Fantastic experience: Their customer service is excellent! Had to bring my vehicle back in to fix an issue with a part, from the initial Tune Up visit, was no issue, they were apologetic, and even got me a Lyft ride home so I didn't have to sit there for few hours while they waited for new parts/fixed the issue. Thanks for a great experience

Fantastic experience: They take good care of my cars and me when I come into the store.

Fantastic experience: If you are in need of anything store/travel related ask for Tyler, he has the customer service you want. His can do attitude and willingness to help has become a lost art with many businesses. He genuinely wants to have you leaving the store happy. There are not enough compliments I can post about his willingness to help and satisfy a aaa client. He exceeded every expectation with my simple yet time consuming purchase of Hershey park tickets. He never got frustrated and he even followed up with me a day later after learning about other options for me. I am so grateful he was there and the person to help me! He has set the service bar extremely high for others to follow.

Fantastic experience: EXCEPTIONAL CUSTOMER SERVICE! Octavia greeted me from the moment I walked in and handled everything I needed done in a professional manner! I will definitely be back!

Fantastic experience: Sweet hubba-balloo!

Fantastic experience: They were able to bring my car back to life! Staff really went the extra mile to see if there was something they could do to save my Accord, and they did. I'll never use anybody else, only ever bring my car here for maintenance!

Fantastic experience: Just applied for membership, was very helpful and a lot of benefits

Positive experience: awesome

Negative experience: The check-in guy told me I need full synthetic oil for my KIA Sorento based on my VIN!...When I checked with KIA Service Manager, he said KIA Sorento takes both conventional and synthetic oil. Those folks at AAA Care Care in Manassas are up to no good!

Fantastic experience: Great experience with AAA Manassas Car Care!

Negative experience: Haven't been able to reach AAA Insurance people since about Sept last year. Surely covid issue last year...but Needing someone to respond! Still trying...(May 2021)

Fantastic experience: Grest service. My tire pressure light came on, service checked tires, inflated tires, they had lost a little air and i was on my way. I am a AAA member.

Fantastic experience: Good basic services without long waits. Easy to understand estimates - "just the facts". Ask for Svc Rep Spampinato!

Fantastic experience: It was very fast and easy. I love their costumer service . The international driving license also helped me when I got to Ghana. No issue with Law Enforcement.

Fantastic experience: Met with our Agent and renewed our Auto and Homeowners Policies and enjoyed visiting with our AAA Membership chap also. All caught up for another year! Great Trip!

Negative experience: No one had masks inside on - be careful

Fantastic experience: Lori was simply outstanding as I looked into a cross country road trip to the west. Very friendly and patient as I explained my thoughts.

Fantastic experience: Great place to get my car inspected and worked on. Employees and managers are professional and courteous. I will not take my car anywhere else except to AAA Manassas, VA.

Fantastic experience: Always great service.

Fantastic experience: Best service

Fantastic experience: This was a very fast service call (fix windshield wiper motor) at no cost to me, because I was told I am a valued customer. This place value their customers, and I love that they do not try to pad the bill with unnecessary isuues/problems.

Fantastic experience: Good work, fast and competitive.

Fantastic experience: I was in and out in no time at all. Great service.

Positive experience: Great service and the Staff is very friendly!

Fantastic experience: They did me quite well!! In and out in no time.

Fantastic experience: Everyone that works here is friendly and welcoming. They answer any questions and I always know they are guiding me to the best maintenence and repairs on my vehicles.

Fantastic experience: Great help and friendly service

Negative experience: A few hours to get an inspection? Then they call me to come get it and I have to wait another 30 mins for paperwork? Then the estimated cost for repaired are 1300?

Fantastic experience: Great service, very professional

Negative experience: I've had better service... They were rude an unprofessional I would never recommend anyone here they should also take a look at the people they have representing them in the customer service

Negative experience: Tripled in time and price from originally stated. When car was finally complete told to monitor original problem dropped off for. Once getting home part left in console from disassembling.

Fantastic experience: The crew here is amazing. Highly recommended.

Fantastic experience: Courteous and professional staff. Prompt service.

Fantastic experience: A nice to visit

Fantastic experience: I went in for an international driver's permit. It was seamless.

Negative experience: I brought my car in for blown cigar lighter fuses and have engine oil changed. I pointed out to service advisor (P. Bian) and front desk personnel that I was taking holiday vacation on Friday out if state. I was pleasantly surprised when they said to hold off on oil change as the oil had only been changed little over 1k miles ago. I was a little concerned about a diagnostic fee for what I felt was 2 fuses under the driver's side dash. Turns out there was a third fuse in engine compartment fuse box and all three were blown. I never would have found engine compartment fuse on my own. Diagnostic fee, parts, labor, and AAA member discount brought total costs to $56 (car dealerships would have charged $88 for just diagnostics). This would have been 5 star rating at this point. I got home and performed my customary pre-trial self inspection during which I saw that the engine compartment fuse box housing had been broken (looks as if the repair techs used a big screwdriver to pry the. ox open and broke it). Had the techs even reported this to set ice advisor or to myself, I would have been upset but would have still felt pretty good about repair. I was within hearing of the service desk and could see the two techs and both service advisors, techs did not tell advisors they broke anything, nor did they tell me. They all knew I planned on driving out of state on Friday and were perfectly willing to let me leave with broken fuse box housing which could easily admit road grime, moisture, etc and cause shorts which could result in much more costly repairs - especially if any of the computer control modules gets involved. And all of this on potentially open Road during Christmas holidays. Recipe for potential disaster for me. I rated 2 star because some of the corrective actions have been initiated - AAA service advisor took pictures of broken housing to review with service managers (parts most likely need to be ordered and spend of repair dependent upon speed of getting parts). Still disappointed that no one suggested temporarily taping housing with electrical tape go keep out additional dust/moisture until repair can be initiated. Actions of technicians after the fact are unacceptable, unprofessional, juvenile, and criminal (fraud comes to mind). As I've written, I don't believe service advisors knew, but if it comes out, they knew, then same previous comments applies to their after actions as well - except worse as they hold positions of authority. Currently awaiting call from AAA about parts and repair. AAA service desk has apologized for whole debacle. This review will get better (hopefully) or much worse.

Negative experience: DO NOT RECOMMEND Please consider this place your last choice. I have 3 bad experiences in a row. 1st experience I make an appointment in person , gives all the details of my car and reason of my appointment after that when i went at my appointment day the mechanic said we don't have a machine to open your car tire. 2nd Experience I called them to make an appointment for State inspection but they said you don't need an appointment and come walk in. And when i went yesterday at 4:30 pm. They said we close at 5 so come at least 1 hour before closing. 3rd Experience Today i again go for State inspection at 1:20pm and today they said we close at 3pm only 1 hour and 45min left. Come again in a morning time. They waste my time and every time i go they told me the new story

Fantastic experience: Awesome service everyone is very kind and helpful

Positive experience: Good service, but just cannot understand labor cost sometimes

Negative experience: Dropped my car at 1pm for state inspection and was told it will be around an hour to hour and a half which I agreed to, promised to be called. Two hours come by and nothing so I figured I stop by. Not done still about another hour to get it in. No apology or whatsoever. Asked to get me keys back and the response I get sure Ana hand it to me again without apology or even have a good day. What a service !!!

Fantastic experience: Very helpful took us right away and staff was very friendly