AAA Spokane - Cruise & Travel

Negative experience: My agent didn’t listen to me I said, I wanted a sandy beach, several pools to swim in and food options in Cancun area. She sent us to playa del Carmen and everyone of the things I asked for was not met at the Wyndham. Seriously go somewhere anywhere but here if you want a nice vacation.

Positive experience: Never called me back

Fantastic experience: Easy and affordable roadside service plans.

Fantastic experience: Great customer service!!

Fantastic experience: Had a quick and easy experience getting my international drivers permit. Thanks ladies!

Positive experience: I gave 3 stars because I don't actually know how the travel agency is. The travel agent I spoke to on the phone was, well, I'll leave the word I want to use to your imagination. I hung up after just talking to her for less than 30 seconds, when you know, you know. I feel like that is what she wanted me to do anyway. I wish I would have gotten her name to blast on here.

Fantastic experience: Awesome staff, quick to assist and quite knowledgeable.

Negative experience: Our agent did not want to be bothered with us. She trick us in to Is booking and it costs $13000. We could not see her before 11 days before the ship so we missed out on a lot of things prior. Our stress level was through the moon. When we did talk to her she was not interested at all in what we said that she done it for 30 years and she knew betterI would never go back to her she is just horrible .

Fantastic experience: Spent 4 hours there.

Fantastic experience: Stopped in for passport photos. Staff was super helpful.

Fantastic experience: Renewal time. Getting all my info. Always helpful

Negative experience: Back in the "old days" they really offered great travel agents that helped you lay out a trip. Now it's self-serve without an agents insight. Found out on my own that hotels in the UK hotels basic rooms have twin beds - useful info!!! We need to pay to use the toilet! We can fly to Seattle and then direct!!! Shouldn't a travel agent know these things?

Negative experience: Bad experience. It previously called and was told that I can exchange for Vietnam money there, but when I arrived it was not possible to do exchange for Vietnam money

Fantastic experience: AAA has been very useful to me for the last 30 years have great customer service and it is a tremendous value. The first toe pays for the entire membership.

Fantastic experience: Very nice staff. Beautiful facility.

Fantastic experience: Great place to plan your trip. Booked my cruise and airfare for a good price. Staff was very helpful.

Fantastic experience: They are always so nice

Fantastic experience: Very thankful to get help there. They saved my vacation from becoming a total mess. Thank you AAA TRAVEL.

Fantastic experience: The wonderful woman I dealt with in the office was more knowledgeable and helpful than 4 or 5 men I talked to at various roadside assistance and car dealers. She saved us countless hours and money and got us on our way in less than an hour. And was kind and understanding as well. I wish I remembered her name. She deserves recognition. She has our appreciation for sure. Thanks from the Canadian couple in need.

Negative experience: Pretty disappointed, Nowhere in their information, did it say there's a 5 day waiting period before your purchase is truly recognized. I purchased the premium/platinum level. Then I was told that until the 5 day waiting period was up, I was considered to be at the lowest level. I had my car towed 11 miles, before the 5 days were up, and it cost me $31. Feeling very let down concerning the extra charge. I could've just called ANY tow service, and paid less. If anyone asks me, I would discourage them from joining. I am also gonna write a review on Google. Not a very pleasant one. Thank you,

Fantastic experience: They are on the ball. I joined because my faithful car of many years crapped out on Shari and I . The tow cost was a gut punch. Two more followed that. A tow truck driver told me about the benefit regarding a AAA membership. They pay for themselves the first time you use it. There are 3 different annual memberships. Look into it, I liken it to as a trapeze artist might think about a safety net. Don't need it until you do. THANKS FOR READING. HOPE THIS HELPS.

Fantastic experience: Sandy was wonderful. She found a way for us to make a very long trip with a minimum of plane changes and long lay overs. We left the travel agency feeling very satisfied and relieved with the help Sandy provided us. We look forward to working with her again on future trips.

Fantastic experience: This will be our first river cruise so we had many questions and felt a little overwhelmed by all the details. Chris at the N. Spokane store is great. She is patient, answers every question clearly and gets it all done quickly. I trust her knowledge and appreciate her skills.

Fantastic experience: My wife and I have been AAA members since 1990 and always been please.. It gives you a feeling of safety and security. Plus, Camille at the North Spokane office gave us above beyond customer service!!

Negative experience: Needed help with a simple, but unfamiliar 900 mile road trip. Basically, I was told I can look up anything I need to know on their website. Gee, why pay for AAA when we can just "Google" the info as we go. Thanks for nothing AAA. Hope my phone call didn't put you out. I will finish this year with AAA and then I am out.

Fantastic experience: Locked my keys in my car... we have AAA and they sent out 3 different people to help me. I wasn’t thrilled about waiting an hour for someone to get there, but I don’t think they had control over how fast someone got there. They were very friendly and helpful. One of the companies chipped our window and they seem to be promptly taking care of the issue. However it isn’t completely resolved yet, but I believe they will pay for it. If I didn’t have triple A’s service that day I would have been SOL and probably would of had to break a window or just be stranded. They definitely came to my rescue.

Fantastic experience: My wife and I went in to AAA to book a cruise to take place in 2017. Lori was the agent who helped us and she is a rock star! She explained everything thoroughly and in simple terms that we could understand; helped us find the cruise we wanted; and booked everything quickly and efficiently. Every time we work with Lori, it's simple and a pleasure. We will definitely be using her again!

Fantastic experience: I can always count on Sandy at AAA on Division St. In Spokane. Sandy helped me plan a month long vacation in Europe last summer that went off without one single hitch. She was even able to get me home when the wildfires got close to our property and I just needed to get back ASAP! She took care of everything! Sandy just made some arrangements for our travel this summer. I really enjoy working with her, always pleasant, knowledgable patient and professional, a tremendous travel consultant.

Fantastic experience: Nice to talk to someone local, Janette was very friendly, easy to work with. Signed up really fast and email confirming. Super easy! I rest easy knowing I’m covered.

Fantastic experience: Came here to obtain my international drivers license. This is a one-stop shop, able to rake the necessary pictures. I was in and out in 15 minutes. It is that organized and well-run

Fantastic experience: My travel consultant Sandy at the N. Division office in Spokane is terrific. Very knowledgable, very helpful and a very pleasant person to work with. She definitely has earned my travel business.

Negative experience: AAA left us stranded by the road, at 11 PM somewhere south of Potlatch. I've been a happy AAA member for close to a decade. Use them every year for a jumpstart, or getting out of a ditch, or getting locked keys out of a car. I don't know that from a pure financial standpoint we came out ahead, but it was worth the security of knowing that if we got stranded on the side of the highway, AAA would help us out. The other weekend, we were in a Sprinter passenger van that hit a deer south of Potlatch, and needed to be towed. No problem, I called AAA. I was then informed that AAA classifies Sprinters as RVs. I explained this must be a mistake. We weren't in an RV, we were in a Passenger van. You can parallel park the thing in a normal spot in downtown Spokane. But, (the operator explained) AAA has decided to classify Sprinter passenger vans as RVs, and I would need a AAA RV membership in order to get towed. Ok, frustrating, but I said go ahead and upgrade me to an AAA RV membership sp we can get out of here. The operator explained that I was welcome to do that, but that wouldn't come into effect for a week. After some back and forth with a supervisor, it became very clear that AAA had no intention of helping us out. Luckily, Mercedes has great roadside assistance, and sent someone out to collect the Sprinter and tow it back to the dealership within a few hours. I'm now a happy ex-AAA member, for life.

Fantastic experience: Everyone' was just great. And I also got my friend a A.A.A. Towing Card Because he was going out of town and I wanted to make sure he whould be safe. I also give 8 A.A.A. TOWING TO MY FAMILY MEMBERS FOR CHRISTMAS PRESENTS Thank You.. Betsy Hendershot

Fantastic experience: I recommend this company. CJ was awesome! We woke up to no heat and they were out here, within an hour and a half. Excellent service and we will use them in the future.

Fantastic experience: Saved me so much stress when I broke down in the area. I live 3.5 hours away and knew nothing. Not only was the tow called (and thats a whole other issue in itself) but Holly was such a lifesaver. Helping with hotel and rental car. I have nothing but good things to say about her and her service

Fantastic experience: We actually enjoy our time visiting this AAA Store. We walk in and feel like we have arrived at a family gathering! Marie and Lisa are awesome!

Fantastic experience: I have worked with Sandy Hoar for multiple trips, nationally and internationally, and she is so on top of things, so quick to think of all the aspects that I didn't think to even ask about that 5 stars isn't enough stars! Work with Sandy and you will be completely spoiled for ordinary mortal travel agents. Love her, love her, love her.

Fantastic experience: When I visited the north Spokane office I was treated very well with a very courteous helpful agent. She gave me various options to choose from and never pushed one option over another. They will have my business forever..

Fantastic experience: The people at the N Division AAA office are great! Friendly, efficient, knowledgeable. They've given me great advice and wonderful travel tips.

Fantastic experience: Good. A customer at Mister Car Wash secured the keys in their vehicle and required a locksmith. He arrived quickly.

Fantastic experience: Excellent customer service. The lady that sold us the membership did a great job explaining and answering our questions.

Fantastic experience: Great site for exploring hotel options, and as a AAA member, we got a discount booking our room. Online site is easy to use.

Fantastic experience: As always Sandy at Northside AAA was wonderful. If you need or want to plan a trip she's your woman.

Fantastic experience: I’m from Oregon someone stole my aaa card out the mail box here in Spokane county so I have to explain myself every time I need them and they are amazing only reason haven’t got new card is because my parents back in Oregon pay for it but it’s ok

Negative experience: I dont know if it was specifically triple a Spokane however whomever I spoke to on the phone was VERY rude and made tons of accusations to my current situation and my need to utilize services. So I cancelled my membership

Fantastic experience: Used the travel agency to book a river cruise in Europe. The agent was very helpful and help us saved over $500.00 with our booking.

Fantastic experience: Jennifer Lindsley is super nice and helpful! She is patient and friendly! The store itself is well organized and clean.

Fantastic experience: Spoke to them on the phone. Very easy to talk to and started my membership with Washington! Thank you!

Fantastic experience: It is really great when someone knows what they're doing and this day and age no one cares and no one wants to help you AAA wonderful

Fantastic experience: Helpful and friendly staff. Needed domestic and international maps and AAA Tourbooks. Was offered help to plan international travel.

Fantastic experience: The representative was knowledgeable and efficient in ordering the Euro's that I needed for an upcoming European trip.

Fantastic experience: Wow no mattee where I am I can count on triple AAA. I live in Portland and I needed emergency service in Washington and like a flash they were there. So greatful to have AAA

Negative experience: Waste of money for the premier RV membership. They will deny service any chance they get. Save money in the long run and just pay as you need services.

Negative experience: After being a member for almost 16 years I have never had an issue this bad. Over an hour passed when I was told my window was sitting in 90degree weather no call or update till I call in

Fantastic experience: I've always gotten the help that I've needed and the staff is friendly. The map and travel book resources are invaluable.

Fantastic experience: They helped us get a Triptik going. Sympathetically. Raised concerns we hadn't considered.

Fantastic experience: Needed euros for upcoming cruise. Received fast, friendly service.

Fantastic experience: I phone to get a car rental paper work was at my house the next day great servicr

Positive experience: Website was easy to navigate through, I have to go to actual office for what I wanted to do

Fantastic experience: Difficult tow. Club attached.Glad it was done safely with no damage

Fantastic experience: The agent was very knowledgeable, friendly, quick to respond and very helpful!

Fantastic experience: Never in my wildest dreams did I think my picts would get so many views.

Fantastic experience: I had a very good experience at AAA.

Fantastic experience: Shannon was so kind and helpful - thank you.

Fantastic experience: Join AAA and you realize you need their service.

Fantastic experience: Excellent roadside service, a great way to plan ahead

Fantastic experience: Fast and skilled. I was impressed and very grateful.

Positive experience: Always a joy to work with Jennifer in planning by travel.

Fantastic experience: Their employees are simply wonderful!!

Positive experience: Good service very friendly and professional

Fantastic experience: Great staff, very helpful.

Fantastic experience: Wonderful, efficient friendly service!

Fantastic experience: Very helpful, nice atmosphere.

Fantastic experience: Very helpful. All questions answered.

Fantastic experience: Always there when I need a tow.

Fantastic experience: Great friendly service

Fantastic experience: very friendly ladies there

Positive experience: Very friendly and professional.

Fantastic experience: Hreat help and prices for travelling.

Positive experience: Response time is long!

Fantastic experience: Great staff and very helpful

Fantastic experience: Great service!!!

Fantastic experience: Helpful

Fantastic experience: Helpful people.

Fantastic experience: Very friendly and helpful

Fantastic experience: Good stuff

Fantastic experience: Efficient.

Fantastic experience: Awesome service

Fantastic experience: Very nice. Deborah was very helpful. Extremely courteous!!

Fantastic experience: Helpful friendly staff and a cheerful bright office area.

Fantastic experience: Kim was very helpful finding a difficult flight to Chile. Found a great rate as well. I could not have done this on my own.

Positive experience: After 15 years I am quitting this agency. Seriously. They are order takers. They NOT customer service oriented or trained as such and most certainly NOT problem solvers or any help whatsoever IF you need help. ( Cancelled flights, lost baggage, re-ticketing etc ) They take orders. Ride computers and feed you the same information. you yourself can find. Forget about the fees. Who cares about minimal fees? This is a "service industry." They seem to have lost this concept along the way to quick and easy. Sad.

Fantastic experience: Very nice, lots of traveling accessories. Pick pocket proof bags, backpacks, clothing and so many items for traveling internationally. Very friendly and helpful staff.

Fantastic experience: My wife forgot her coat and staff had it in back for safe keeping. Very happy with service.

Fantastic experience: Very friendly and helpful

Fantastic experience: Fun shop and very personalized customer service.

Fantastic experience: Kim was fantastic! Energetic, informative, and super helpful. Every AAA office should have someoneike her interacting with customers.

Fantastic experience: What a great experience! Every travel agency should have an agent as friendly and excited about our trip as was Kim. She made getting our international driver's licenses easy and helped us select a good travel insurance plan. The room is beautiful and had all the little travel necessities you might need. WTG AAA.

Fantastic experience: I needed to exchange currency for Mexico. They fixed me up in two days!

Fantastic experience: This is important to have as your insurance