Legacy Travel

Fantastic experience: Audrey was very helpful in planning our recent family trip to Mexico. We were traveling internationally with young kids for the first time and have multiple food allergies to consider. Audrey did an incredible job finding us the perfect resort, checking and re-checking with the them to make sure we would be taken care of and could eat safely, and following up with us throughout. She also walked us through the passport process for the kids and gave us lots of tips and tricks for travel. We had the most wonderful vacation thanks to her and look forward to using her again in the future.

Fantastic experience: I really appreciated Ken's help in looking for the perfect vacation that would fit our budget. I plan on using him in the future.

Fantastic experience: Let me begin by saying that I have chosen Legacy Travel before. I had a restful babymoon with my husband years ago when we relaxed in Mexico. So I thought I would call on Legacy again for a special occasion: my [redacted, LOL!] birthday. Iceland was on my bucket list. I dreamed to witness the Northern Lights. Our agent, Audrey, talked with us to get our vibe for the trip and then came up with an itinerary. We were initially so excited to go! But then… I was skeptical about aspects of my trip to Iceland: What would the weather be (would we even make it out of Dallas)?
Would I be able to sleep soundly in the middle of Reykjavik? How would I be received as a Black woman?
Would I be able to eat without going bankrupt? Would I even see the Northern Lights? I had begun to seriously doubt my commitment to turning [redacted] in the land of fire and ice. When we were able to escape from DFW despite the threat of ice storms and 13-degree weather, I started to join Audrey in her confidence that all would be well. For Black women like me who are concerned with how their Black bodies will be treated in Iceland: I felt safe and even cared for. I think racism is everywhere, but I felt quite a reprieve there, and I was neither gawked at nor shunned. Just engaged with as a fellow human. Since favor ain’t fair, the sun followed me the entire time in Iceland and it was far warmer than home. Even when it was cloudy and misty with cold rain, I witnessed the Northern Lights in all their glory. Our spartan yet spotless hotel was nestled in the heart of the very walkable city of Reykjavik, and the included breakfast shielded our wallets from further damage (because food in Iceland IS absolutely expensive—but soooo good. I will dream of the pastries from Sandholt and the homey seafood dishes at Messinn and Mar).

Audrey worked with us so that we had times of rest and exploration of the city, and times of excursion. We witnessed the Northern Lights and I cried. It was spectacular.
 Everything I had hoped for. We went to the Blue Lagoon for my birthday, which was fascinating and relaxing. It was busy, but not overcrowded. As a stretch, I requested we go snowmobiling and visit an ice cave (if I could have a do-over, I would have opted to do this at the Golden Circle, but this was still cool). IT WAS EXHILARATING! What a privilege to zoom through the beautiful desolation of a harsh tundra that, if left to my own devices, would absolutely kill me. It was exciting, humbling, enlivening. My cousin went on the trip with my husband and I because she’s my bestie, and we also scheduled time at our sister-hotel’s spa (Center Hotel Grandi) for a full body massage, and post snowmobiling, decided to relax at Sky Lagoon for their Ritual, and had the distinct pleasure of soaking in warm waters as the flurries of the evening landed delicately on our lashes. Audrey’s work made our trip unforgettable in the best way. I LOVED IT. The term that keeps coming up for me is "blessed." It was a blessed trip. Audrey’s work and attention set the environment for a life-giving travel experience. My birthday was so memorable. We are in love with Iceland.

Fantastic experience: This company is wonderful to deal with. Jill is so amazing! It’s very important to her to meet the wants and needs of her clients. She planned an excellent cruise for my boyfriend and I on the Royal Caribbean. We had a wonderful time! I realized that I’m not the hugest fan of the water, but the experience was still great! Last year Jill planned a wonderful trip for my friends and I. We went to Jamaica, and it was epic. I want Jill to plan all of my trips moving forward. I can’t wait for the next.

Fantastic experience: I worked with Ken McIlduff for my honeymoon vacation. It was such an amazing experience!!! Ken was helpful to educate me on locations and help narrow down choices. He sent information that helped on events happening in the local area. Ken was absolutely accessible and quickly responded back to queries had during the booking and up until the trip! I had an amazing time in Maui Hawaii! It was everything I could have hoped for as well as relaxing! I trusted Ken and he definitely delivered. I would ultimately recommend Legacy Travel for anyone else and other travel needs!

Fantastic experience: Audrey was a huge help planning my honeymoon and helped us plan a wonderful trip that fit our budget and was exactly what we were looking for. She went above and beyond to answer questions and made it a smooth and straight forward process!

Fantastic experience: Legacy Travel has friendly, professional, and helpful agents who planned every detail, making our family trip easy and memorable. Our agent researched many all inclusive options and coordinated flights and private transportation, including car seats. I highly recommend Legacy Travel to arrange travel and all of the details for family and individual travel.

Fantastic experience: We had an amazing experience booking our Cancún getaway! Our travel agent, Yesenia Rodriguez, was communicative, caring, and incredibly informative. She even found us a better deal at a better resort, Secrets Moxché Playa del Carmen—hands down the best decision we made. We were celebrating our anniversary, and Yesenia worked closely with the resort for us to have the best experience. Can’t wait to book with her and Legacy Travel again!

Fantastic experience: Audrey was our travel agent and booked us an AMAZING honeymoon in the Dominican Republic and would highly recommend her for any future bookings!

Fantastic experience: Terrah is the best travel agent!!! We had the best honeymoon in Jamaica! Thank you Terrah ❤️

Fantastic experience: Greece should be on everyone's bucket list. Great food, amazing sites, friendly locals and great wine. Because of Legacy travel the experience was seamless and EXCALTY what we asked for. I plan to use them again for our next adventure

Fantastic experience: Jill at Legacy Travel provided us with the best service possible. We had the trip of a lifetime and all of the arrangements were seamless. We had a world class guide for our private tour to Guernica and her choice of hotels in both Bilbao and Pamplona were top tier and provided the perfect setting for us to enjoy our trip. The balcony reservation for my wife to watch me do the Running of the Bulls was perfect as the host was very gracious and took care of everyone so they had a prime viewing experience. Our private drivers were very personable and provided valuable insights relating to the area that enriched our trip even more. We will definitely be booking future trips with Jill for more adventures overseas!

Fantastic experience: Hello to all. My husband and I had the most amazing trip last month and all thanks to Katie. She worked with us tailoring the trip and went beyond the expectation to make sure we were happy with the itinerary. We had to email last minute and asked if she could arrange for an extra day, and she quickly did. I am so happy we found Legacy Travel. Call me old fashion, but I rather leave the planning to the experts. They are sooo good. Thank you for helping us build very good memories. :)

Fantastic experience: Ken Mcllduff recommendations were on POINT. I thoroughly enjoyed our stay in Puerto Rico The hotel was amazing!! He even checked on us while on vacation to make sure everything was okay. (Round of Applause) HIGHLY RECOMMEND....

Fantastic experience: The team at Legacy Travel prepped our entire trip and made it a seamless process. We had SUCH a good time and attribute that to Katie and Legacy Travel planning everything for us. I especially want to say thank you to Catherine Banks for talking with us and helping answer some last-minute questions we had at the airport early Sunday morning. We appreciated her working overtime to make sure we had everything we needed. Our next trip will be with the Legacy Travel team!

Fantastic experience: Legacy is extremely good at listening to what you want and making recommendations. Absolutely love making travel plans through them and they make it easy and flexible with our changing schedules. Glad to have found you. Much appreciated!

Fantastic experience: Great working with Legacy Travel! Appreciated the communication, advice, recommendations and patience with all my questions! Highly recommend and will definitely use when planning next adventure!

Fantastic experience: We recently returned from another amazing trip, most recently Greece, all thanks to the incredible planning and organization by Lesley and Legacy Travel. Lesley has been our travel agent for years, and she is nothing short of outstanding. I wouldn't want to plan my trips with anyone else. Legacy Travel stands out for their responsiveness and excellent communication. They are extremely organized and provide detailed information about every aspect of your trip. From the initial planning stages to the final itinerary, everything is meticulously laid out, ensuring a seamless and stress-free travel experience. Lesley and her team at Legacy Travel are hands down the best travel agency around. Their dedication to their clients and attention to detail is unparalleled. If you're looking for a travel agency that truly cares about making your travel dreams come true, look no further than Legacy Travel. Highly recommend!

Fantastic experience: Katie has been incredible! She helped us plan the perfect trip and kept everything organized. Fantastic experience.

Fantastic experience: Lesley Stone with Legacy Travel did a SPECTACULAR job planning our trip to Greece! Every hotel, restaurant, and excursion was 5 Star and treated us with VIP service! We cannot thank Lesley enough for all of her help planning every detail of our trip to Athens, Santorini and Mykonos! Both of our hotels in Santorini and Mykonos upgraded our rooms with our own private pools and incredible views of the ocean complimentary. Each day we had fun excursions booked (Winery tours, catamaran tours, Private VIP tour of the acropolis, reservations at the Beach Clubs, etc). I am so thankful she coordinated all of our reservations as the islands start to get busy with busy season (May - August). This was a once in a lifetime trip to Greece and we highly recommend booking with Legacy with a seamless trip!

Positive experience: I want to change my review. We were disappointed in our experience with the agent we used but received a call from our precious agent we used, Karis! She was so kind and did a great job last time we used her. Thank you for the followup call.

Fantastic experience: Our Dominican Republic vacation was amazing! Live Aqua Hotel Resort is an excellent place to relax, eat great good and enjoy amazing entertainment! Thanks Katie Read! You rock!

Fantastic experience: I have just completed booking my fifth vacation with Legacy Travel. Their strive for excellence is second to none. They are always just an email or call away and will always do their best to help with any issues. Travel seldom goes perfectly, but it is very comforting to know that the folks at Legacy have my back when it comes my travel needs.

Fantastic experience: If you want and need Safe, secure solo trips then look no further! This is the place! I took my first solo birthday trip to DR and I am already planning another one! Hannah did an excellent job walking me through the entire process. Then to top it off someone contacted me the day before to see if I had questions or concerns. But wait, it gets better… the owner if the company checked on me via email during my trip see if everything was ok! I am amazed at their diligence in making sure clients are taken care of every step of the way! I loved that Hannah has actually been to the places that she suggested. Even though I was alone, I wasn’t and that felt great!!! So if you are serious about booking a trip solo or otherwise I highly recommend this agency for all travel needs!

Fantastic experience: Shout out to Terrah Van Meter with Legacy Travel! You absolutely nailed it, planning this Ireland Vacation tour for us. Thank you so much for making our son's 21st Birthday so special! For any of your travel needs she is definitely your girl! We planned this about six or seven months ago and were able to make payments each month so it wasn’t so hard on the pocketbook all at once! Thanks again! We cannot wait for our next adventure!

Fantastic experience: I have worked with travel agencies in the past, but Legacy Travel set a new bar of excellence for their forensic attention to detail, their unmatched customer service, and coordination that took ALL of the worry from this 8 day trip to Montego Bay Jamaica. I have been ON many vacations but I will say this is the first time I HAD a vacation and I owe that to Legacy Travel.

Fantastic experience: Our agent, Hannah, planned a wonderful family vacation. The two main things I listed were excellent food and five-star lodging. She exceeded my expectations. I will follow her recommendations when I travel in the future.

Fantastic experience: Love Legacy Travel! I have been working with them for years. They are the most attentive travel agency. Hannah is great. She responds quickly and has great travel plan ideas and suggestions.

Fantastic experience: After five years of only going on family vacations, my husband and I decided that we wanted a vacation to ourselves. We reached out to Legacy Travel, and told our agent exactly what we were looking for. When she sent over three options, we didn’t even have to look past the first. It was perfect! Two months after we booked our agent left Legacy travel, and we were notified that we would have a new agent. Yesenia, our new agent was Amazing! She was attentive, available and accommodating to our many questions. We would highly recommend booking through Legacy travel, and specifically, Yesenia!

Negative experience: Terrible experience from beginning to end. I’ve used legacy travel for several years for birthday trips and I always use Alyssa. Alyssa was amazing. She was very hands on, organized, and very knowledgeable about the places I wanted to travel to. I had nothing but great experiences with her. It’s been a couple of years since I’ve used this agency due to the pandemic so unfortunately when I called them in April 2023 to help me plan a bachelorette trip, Alyssa was no longer working there. So the agency paired me with Ken. Ken has made planning this bachelorette trip so very hard. And honestly, I might as well have just planned the entire trip myself. From mixing up peoples payments, to not answering the phone, to not even being in the office. This was a huge party that started off with 18 girls so I was sure to ask if this was something he thought could handle and he reassured me he could. However this was not the case. He always sounded stressed out, overwhelmed, or like I was bothering him. The information and communication given was always unclear and caused chaos and confusion within the group. He constantly mixed our names up and messed up our payments. In the midst of this already chaotic process with him, Life happened and Unfortunately 9 girls had to drop out the trip after paying deposits which was no issue because everyone was aware of the risk that came with that payment. But Ken was making it such a hassle to rearrange things. Mind you, our trip was scheduled for January 2024. So there was plenty of time to make changes. None of this was last minute. The worst part about this experience was that after our final payments were made, we see that Ken has booked us at the wrong resort IN THE WRONG CITY! The trip was shooosed to be in Montego Bay however he booked us in Negril. 8 whole months of planning a trip and talking about it only to find out he booked us at the wrong place. We already had excursions planned and everything. Absolutely devastating news. When we called him to tell him he said that the beaches were nicer in Negril. Anyway, we explained to him that this was not good and he told us there was nothing he can do. I called and talked to the owners of this agency as well and they also were of no help especially because now our trip is less than 8 weeks away. They did not even offer us any thing like transportation services or any way to help remedy this situation or show remorse. It’s as if they could care less. I say all this to say, if you want a very stressful experience or if you want to be frustrated and plan your entire trip by yourself then go ahead and use them but if you don’t I would stay very far away from using this service.

Fantastic experience: Karis and her team have helped us plan two wonderful trips now and I cannot underline enough how lovely her expertise and help has been. We, like everyone, else are very busy and really needed a vacation but didn’t have the time or mental bandwidth to plan one. Karis gave us great options within our parameters and both resorts have been 10/10. Thanks so much, we’re excited for the next trip and will be calling Karis again!

Negative experience: Terrible experience.

Negative experience: I had a good experience here until KEN MCILDUFF was handling this trip we just got back from. Needless to say i will NOT be doing business with Legacy Travel anymore. He made a mistake and refused to take accountability for it, causing more time wasted because he doesnt know how to pay attention to details, or the information right in front of him. It was a mess dealing with the airline because he put in the DOB incorrectly. He then made SEVERAL promises that he didnt keep. Multiple times he said he would call me within a certain time, never happened, never got emailed what he said he would email us. The saddest part is he gave my wife attitude when he was the one in the wrong. The moment the trip was paid for the issues started, so basically one he got paid out on whatever he made from us, he didnt seem to care at all about what he messed up on. Unnecessary time wasted due to him, attitude from him to my wife. Im sure others here are good, but if you get assigned KEN MCILDUFF, take your money elsewhere, he doesnt care to stand by his own word and play victim when he was the one in the wrong.

Fantastic experience: My husband and I just returned from a 13 day tour of Rome Florence Paris and London! Katie Read and the Legacy staff did an amazing job planning all our transfers, tours and hotels! Thank you Katie!! It was perfect in every way. All the tour guides, drivers and hotel staff were top notch professionals. Our trip exceeded our expectations and Katie was on top of any concerns we had along the way. Couldn’t have asked for anything more in the way of service and execution! Many thanks!

Fantastic experience: Katie has been our travel agent for 5 years. Her clients are very important and attention to detail makes you feel very special. We just returned home from London for our anniversary, and I can not say enough about how incredible our trip was due Katie. Every detail exceeded our expectations from the moment we stepped on our flight. We are very much looking forward to our cruise next fall. We highly recommend Katie to plan your next vacation.

Fantastic experience: Katie and the team at Legacy travel did an amazing job planning our trip. They listened to what we wanted and planned the perfect family vacation within our budget. I would recommend them to anyone looking to travel.

Fantastic experience: Great experience working with Ken at Legacy Travel!!!! Ken orchestrated a great cruise to Alaska in minimal days and I had the time of my life! Thanks Ken for all your help.

Fantastic experience: Really appreciate the awesome Customer Service and Care from Katie Read and the Team at Legacy Travel, with our recent Family vacation to Disneyland and Orange County! Katie provided great insight and information to help make our trip a magical experience! My Wife and I will certainly use Legacy Travel for our future travel plans!

Fantastic experience: Our trip to Hawaii was AWESOME!! Our travel agent Ken McIlduff put together an anniversary pkg for us, Ken answered all of our questions and always kept in touch. My husband and I celebrated 20 years in Oahu and Kauai ❤️ Highly recommend Legacy Travel! David and Helen Buck ❤️

Fantastic experience: I worked with Audrey to ensure my first trip to Jamaica went well.Audrey helped me every step of the way .Highly recommend Legacy Travel

Fantastic experience: Terrah Van Meter is excellent! Her level of service is unmatched. Everytime I called she was quick to have answers and was able to assist quickly and efficiently. I would recommend anyone to work with her. She made everything so easy, what a great experience.

Negative experience: I worked with Audrey at Legacy Travel, she was nice but we had to pay her $100 for her to send a couple snip it’s of some resorts in areas we specifically asked her to stay away from. I asked for a revised quote with the areas we would like, and she never sent them. I feel like she just didn’t have the time to spend to put together a quote based on my families wants.I did mention I wanted something fun for everyone, but please not to include Cancun, she completely disregarded our request and added cancun resorts… because she thought they would be better for us. She told me the company is going through changes and this is the reason for a delay, if this were the case why did she even help me in the first place. I basically donated my $100 to this company and no time at all was spent helping us find what we were looking for.

Fantastic experience: Jill was very knowledgeable and helped us plan the most amazing trip to Venice, Florence and Rome. Since this was the first time we travelled to Europe, we were a little nervous. The trip went so smoothly. All the guides were amazing. The only situation we had is I ended up sick, and had to cancel our tour to Tuscany. Jill helped us thru it and we ended up going on another day. I highly recommend Jill and Legacy Travel. We will be using them again with future travels!

Fantastic experience: Legacy Travel provides excellent service and over the top customer care to make your vacation an unforgettable positive experience. Legacy Travel is ultra professional, with a human touch from their representatives. Katie Read was our main agent for our 2023 trip to Punta Cana, where we had the time of our lives. I highly recommend booking your travel through Legacy Travel. We most certainly will use Legacy's services again. Two thumbs up.

Fantastic experience: My husband and I worked with Legacy Travel and Lesley to plan our wedding in Cancun and they were amazing. Lesley was with us every step of the way and made the wedding planning experience a breeze. We highly recommend working with her and Legacy Travel for all of your travel needs.

Negative experience: Such a shame. Used them before and they were so helpful and I always want to support a small business. However now they charge a fee up front before they will even give you pricing options. Maybe best just to use web engines in future.

Negative experience: I spoke to an agent and told her exactly what I was looking for. I was told they had access to exclusive rates on airfare, hotel, and excursions. Paid the consultant fee, and when I received the proposal I was extremely disappointed. It’s like she didn’t listen to me at all. On top of that, the package was extremely expensive. I ended up booking my own trip through United Vacations which saved me $2K less and a much smaller down payment. There was also no follow up. Haven’t heard back from them since the proposal.

Fantastic experience: Terrah with Legacy Travel was outstanding! She took care of everything for us. We told her where we wanted to go and what our budget was. Everything was taken care of and she provided so much information to help us be prepared for our trip. We’ve used them for our honeymoon and our recent Mexico trip and I know we’ll be using them more in the future!

Fantastic experience: Jill Dodson at Legacy Travel arranged our trip of a life time. My wife and I took both boys and their fiancé’s to the Mediterranean for two weeks. Jill arranged the cruise, transfers and all our our excursions. The trip went off without a hitch. It was truly a logistical nightmare that turned out perfect! Thanks!

Fantastic experience: Jill Dobson with Legacy Travel is amazing. I called the office in June very eager to go to London, UK and Dublin, Ireland, but was unsure of traveling alone. Finally after many calls to Jill and lementing over traveling alone, Jill's encouragement and guidance helped me make the decision to go. I'm so glad I did, I had a phenomonal time. Her cheery, positive attitude is infectious and needed in this type of industry especially. Kudos Jill and Legacy, Highly recommend!

Negative experience: This agency is the worst travel agency, their customer service is terrible. Our travel agent was Jill Dodson who cost us thousands of dollars more than if we had booked ourselves. We went to the agency to book a cruise to the Mediterranean, along with airfare, transfers and a hotel in Rome for one night. Jill apparently was leaving herself on a cruise the next day and after booking the cruise, said she would book air and other services upon her return one week later. That week cost us thousands of dollars more in airfare. Then she came back with costs for transfers and one night hotel in room more expensive than the cruise itself. The transfer company left us at the Airport in Rome, they were 2 hours late to pick us up at the cruise dock, and just did not pick us up at all at the hotel to come home. To this day, Jill has not refunded our transfer money. Save your time and money and book yourself.

Fantastic experience: Best travel company out there! Especially Katie Read. She was extremely helpful with every question I had, and the trip she set up for us was awesome. Highly recommend!

Negative experience: This was one of the most stressful and upsetting experience I have ever had in ALL of my travel experience!! And I travel at least once a month!! Misled on so many levels and lied to!!! Once I spoke to the owner and she was so rude and unhelpful!! I ended up calling Funjet vacations and they were able to help me and get my trip straightened out!!! NEVER AGAIN!!

Fantastic experience: I love Legacy Travel!!! They have planned a couple of trips for my family and everything was amazing. Hannah recently planned a trip for my family to Jamaica. She is informative and communicative. She makes vacation easy and the only thing I have to plan is what to put in my suitcase! I will continue to use Legacy Travel for all my vacations!

Negative experience: Initial contact with Legacy Travel was everything anyone should expect and I had my vacation planned and fully booked quickly. Just don’t count on them being there if anything goes wrong. In my case the flight to Hawaii had mechanical trouble and United Airlines couldn’t come up with a way to get me to Hawaii, to board my 12 day Hawaii and French Polynesia cruise. I tried to contact Legacy via phone and email, but there was no response. Legacy Travel took a company vacation, leaving me with no help. My flight was on May 19 and they finally emailed back on May 23. Had it not been for a close friend, who travels extensively, my two week vacation would have been a failure. I understand about taking vacations. Even worked for a company that did week long company vacations, but we hired temp staff to answer phones, monitor email and when needed interrupt the vacation, to take care of our customers.

Fantastic experience: Lesly is an amazing travel agent and always takes care of all my trips. Hassle free vacations are the way to go.

Positive experience: Not sure what happened but I left 2 different messages and a voicemail to book my travel this month but I never received a call back. I went ahead and booked my honey moon 3 days with their service.

Negative experience: Played phone tag for about a week since they refused to answer questions via email. Once we finally were able to speak they want to charge a $70 fee for their research. I’ll stick my with agency who doesn’t charge a “research fee”.

Fantastic experience: We've worked with Legacy Travel for our last few trips and couldn't be more pleased with the service provided. They took care of everything for us regarding flight arrangements, travel to and from the hotel and checked in on us during our travel to insure we were being taken care of and enjoying our vacation. We definitely will continue to use them and would highly recommend to friends and family.

Fantastic experience: Huge props to the team at Legacy Travel for putting together such a fabulous birthday trip to Ireland this past November. With all the uncertainty surrounding the ever-changing Covid restrictions, my advisor, Katie, was always able to provide the most up to date info and ensure everything went smoothly in the days leading up to our departure. I cannot thank them enough and would recommend their services to anyone looking for a quality vacation!

Negative experience: My dealings with this agency has been going on since October 2020 and recently ended September 2021. 11 months and my experience was less than super. I was signed up by Legacy Travel with Apple Vacations (without my knowledge) and was VERY limited on where I could go and what I could use my funds on which was EXTREMELY frustrating. I was unable to go to Jamaica for my 30th bday due to circumstances outside of my control so my trip protection kicked in leaving me with a $1600+ credit with the agency. The rest of 2021 and my attempts to utilize my hard earned money was a nightmare. The most recent experience was when I was invited to a trip to Mexico in Aug 2021. I was told I couldn't use my travel credit to Playa Mujeres because it was not compatible with Apple Vacations. That is just one example of disappointments I endured while using this agency. I ended up going through Blissful Honeymoons Travel agency to go to Mexico and for half the cost. Contact Mia for best assistance! My Legacy travel agent (whom I will not mention to save her dignity) seemed helpful in 2020 when all payments were completed but after the fact she didn't seem to care if I went anywhere at all, never explained anything in detail, nor provided deals and savings, but reminded me by the end of this year 2021, if not used, all monies would go to the agency. I will NEVER use this agency again. I finally went on a trip to AZ end of Sept and I basically planned it myself - it was pointless to have a travel agent at all. I pray others find value in this agency && do not share my poor customer experience. My ultimate wish is that others that choose Legacy are treated with kindness, respect, and are actually HELPED.

Fantastic experience: The staff at Legacy Travel (Alyssa,Cathi,Lori)did a superb job in handling the Destination Weddings of my friend and her sister's wedding at Finest Playa Mujeres,Mexico.They were very thorough from beginning to end. Itinerary detailed everything! Transportation, hotel amenities, staff, well maintained grounds, security, and fine selection of cuisine did not disappoint. Actually got a follow up call from Legacy Travel staff to see if everything went well and enjoying our stay. Could not ask for a better experience!

Fantastic experience: Karis at Legacy planned our Italy trip and it was flawless. Perfect hotels in best part of the cities with easy transfers to and from train stations. Take the stress out of planning and let Karis do it for you. I will definitely use Legacy on all my overseas trips

Negative experience: Save time and frustration by choosing another agency like AAA or Costco. Katie at Legacy is not responsive, rude, and complacent.

Fantastic experience: Marty was amazing when planning our honeymoon! He gave us tons of suggestions, listened to us and helped us find the perfect destination. He was even amazing when having to reschedule due to COVID. We are so grateful for his insight and expertise! Thank you, Marty!

Negative experience: I was actually told in writing that because I couldn’t make decision fast enough and complained about it, I was told to find another travel agency.

Negative experience: This travel agent might be able to book simple flights but forget about asking them to assist with a longer trip including tours. The agent spent 2 weeks looking for flights to and from Europe before even thinking about if they would work with the ground itinerary. then, another two weeks of back and forth with the details. By the time she was close to figuring out the ground trip, many of the accommodations were no longer available and she offered some downgraded places. There was little transparency to what she was to planning and after 4 painful weeks of trying to get the trip planned, I finally lost faith in her ability to get this done. Very disappointing. I would not use this travel agent.

Fantastic experience: Told the truth about quarantine in England 5 days. Yikes

Fantastic experience: Working with a travel agent is absolutely the way to travel! We have worked with Terrah on several trips and have recommended her to many! Her customer service is amazing and it is very clear that she loves what she does!

Fantastic experience: I will never travel without a travel agent and Legacy has been our preferred agent for almost 10 years. Hannah is amazing! They have never steered us wrong and have saved us from multiple situations that might have been disastrous for our vacation without them. They are friendly, knowledgeable, and most importantly they help give you peace of mind so you can enjoy your trip!

Fantastic experience: Legacy Travel helped us plan a family trip to Jamaica prior to Covid. Once Covid shut down travel, they helped us reschedule our trip for January. Every detail from flights, airport transfers, and the resort stay was taken care of for us. They kept us up to date on new travel restrictions and requirements throughout the process. We will definitely use them again.

Fantastic experience: We had a fantastic time in Akumal at the resort recommended by Legacy Travel. They ensured that we had all our documentation and travel arrangements. I would highly recommend them to anyone who may not know the area in which they want to travel. A wealth of information!

Fantastic experience: They are the sweetest! They have taken care of all our family travel for the past 4 years and are amazing at everything.

Fantastic experience: Lesley with Legacy Travel took care of every detail for our recent trip to Disney World!! She was so easy to work with and our entire family had an "AMAZING" time. Can't wait to plan our next adventure!!

Positive experience: Lesley with Legacy Travel was really great! She worked with my wife and I when are original trip was cancelled due to the pandemic and eventually helped us book a great trip for our anniversary!! Couldn't be happier with Lesley and the team over there.

Fantastic experience: [email protected] was very helpful and planned a fantastic trip to Maine for us. We stayed at great hotels and she set up the most awesome excursions, some private and some with small groups. We will definitely use her again.

Negative experience: We coordinated our destination wedding travels through legacy travel. What initially started off as a great experience quickly turned awful upon arriving at our destination. After our wedding date changed due to COVID-19 we were notified that we would receive a pretty large reimbursement that could be used for room upgrades, an alternate trip, or excursions while on our trip. We specifically stated that we did not want an upgraded room, as our original room was beautiful, and more importantly we would be traveling with many family and friends (many of whom reported a pushy, and all around not great experience with Legacy Travel as well) and would not be spending much time in our room. We instead opted to spend our money on excursions and use whatever was remaining to plan our next trip. This was communicated to our travel agent several times by both my husband and myself. We had several hiccups with transportation that was supposed to be booked by legacy, but somehow wasn’t. The resort blamed our travel agent and our travel agent blamed the resort. Who knows! As the bride, I was literally getting calls to my room 5 mins before walking down the aisle about travel arrangements that NEEDED to be arranged that moment or we wouldn’t be able to leave for our honeymoon the following day. The resort consistently said things weren’t communicated to them. My mother and maid of honor eventually stepped in and coordinated a correction with the resort and travel agent. All of this occurring MOMENTS before I walked down the aisle. My wedding coordinator even became upset on our behalf. I could’ve looked past all of this. But the following day, as my husband and I were at the honeymoon resort we were told we had no remaining money left for excursions. Confused we pulled up the confirmation email that stated we had well over $800 in credits. We got in touch with our travel agent who texted us and said she “made an executive decision” to upgrade our room. We spoke back and forth, clearly VERY upset. Our travel agent offered several excuses, and continued to argue with us. She offered no real apology or correction. All which is documented in text messages. My husband and I were outraged and completely felt scammed out of OUR money with absolutely no consent, or even notice. I have never in my life written a negative review for ANY company, but our wedding was over a month ago and my husband, family and I still can’t get over the entire experience. As a social worker at a non-profit I truly believe that most people have good intentions. We’ve gone over it time and time again and I believe that our travel agent acted in a sneaky way in order to get a higher commission. Again, highly upset. We will never again use Legacy Travel, and based on this experience I doubt we will ever use a travel agent again.

Fantastic experience: I’ve been working with Hannah Cote for awhile now and she has always gone above and beyond for me, my family, and friends! She’s very knowledgeable with destinations in Mexico and always helps me make the right decision when I’m on the fence about something. She is a an asset to you all at Legacy Travel just in case you guys didn’t already know!

Fantastic experience: Legacy Travel made our 30th wedding anniversary so amazing. Hannah found the most unbelievable all inclusive, adults only and the most fantastic view of the ocean in Cancun. Thanks so much Legacy Travel for all the memories we were able to make in Cancun! We are planning another trip for 2021 and we will be having your agency plan our trip. ❤️

Fantastic experience: We had a blast thanks to Legacy Travel

Fantastic experience: We used Legacy Travel for our first experience ever using a travel agency and we were SUPER impressed!! They booked everything for us, we received the specials the resorts had going on, and they even changed our flights for us since we had travel insurance so we could get a better price due to Covid. We definitely had a trip of a lifetime thanks to Legacy Travel!!! And we will DEFINITELY use them again in the future!!

Negative experience: I'm extremely disappointed with the service Legacy Travel provided. My sister and I were planning a trip to London and Amsterdam for April. With a trip this big and expensive, I felt that it would be smarter to go through a travel agent just in case something were to go wrong. There seemed to be a lot of good reviews for this agency and I cannot speak to the other ladies who work there but we have not had a good experience. I started out working with one travel agent, who was young and seemed a little inexperienced but was extremely nice and helpful. She helped me pick out flights and hotels and we briefly discussed travel insurance. At that time, she said that travel insurance did not include cancelling for COVID-19. However the day that we booked our trip, she called to let me know that there was travel insurance available that would guarantee a full refund minus the cost of the insurance as long as we cancel within 24 hours of the trip. She stated that this includes cancelling for ANY reason including COVID-19. We booked the trip, paid for it, and were hopefully optimistic about it. Obviously, due to the COVID-19 outbreak this trip did not happen. When I reached out to cancel the trip, I was informed that our travel agent was no longer with the agency. I relayed the information to Catherine regarding our insurance and was informed that we would get a partial refund and then it would be our responsibility to file a claim with the travel insurance company to get the remaining amount. During our email exchange, Catherine did not seem interested in helping and it was only after asking why the travel agency did not file the claim for us that I was given the information to file the claim and contact information for the insurance company. We did not receive a full refund from the insurance company either. When I called to ask about that, I was informed that there were penalties that prevented us from getting the full refund and that this should have been explained to us at the time of booking. This has been relayed to the agency via email but I have not received a response. Anyone looking into this travel agency should know to read the fine print before paying for any trips. Either the original travel agent did not know about the penalties or didn't relay the information to me. Legacy Travel has not taken responsibility for this. Either way, we are now out a lot of money for a trip we didn't get to take. I'm very disappointed with the outcome and will not be back.

Fantastic experience: We have used Legacy Travel for the past ten years for our family vacations. We always know that we are going to be taken care of. They have always kept us informed on all needed information for all our vacations but this year it was appreciated so much more than in the past. With the pandemic of Covid 19 we needed to know that we were going to be safe on our travels. As usual they gave us all information that we needed and then some. We had a wonderful time and felt completely safe. The staff at the resort (El Dorado Maroma) took every precaution to make sure. It was a much needed and relaxing vacation. We look so forward to our next trip. Thanks Legacy Travel!!!

Negative experience: If you purchase the trip insurance and have an emergency and need to cancel they will take 3 months to give you a refund and blame it on COVID. Good luck.

Fantastic experience: I’ve worked with Hannah at Legacy to plan the travel for all of our guests and ourselves for our destination wedding in Mexico. It made traveling SO easy! And most recently she coordinated all of the travel for our 2 week European trip. There is no way I would have picked such beautiful hotels and perfectly coordinated train schedules like Hannah did. I recommend legacy to everyone!

Fantastic experience: Exceptional service! My husband and I had such an amazing experience working with Legacy travel, they were thorough, professional and most importantly, Leslie added that distinguishing personal touch, the entire team made us feel like we were their only clients! I highly recommend!

Positive experience: Didn't give a bag for condiments

Fantastic experience: I have used Legacy Travel for six years now, and am very happy with their service. They take care of everything and check in often to make sure we're set to go. They even check in during the vacation in case we have any issues.

Negative experience: Alyssa was my travel agent. She was nice and gave me options on hotel resort and flight prices for our family’s first ski trip. As the trip got closer, Alyssa sent me the ski vouchers for my family. I was informed that the vouchers included everything we would need for skiing, such as the ski equipment, ski lift passes, and ski lessons for 1 day. I noticed my voucher had my named misspelled & the voucher for our 8 year old had a completely different name listed. I emailed Alyssa with the corrections and she apologized, corrected the names, and sent me a revised copy of the ski vouchers with all the names spelled correctly. I trusted the issue had been resolved. I went to the designated ski rental location to redeem our vouchers and to get everyone fitted for our skis. The cashier & manger did not see any valid vouchers in my name. The manager determine that a lady with a similar name spelling as mine was the only name in the system. Coincidentally the lady who had a similar name as mine showed to have 5 ski passes (5 were also in my party). When the manager showed me the ski identification cards for that lady, I noticed the name on one of the passes matched the name on the original voucher that Alyssa sent me which had our 8 year olds name completely wrong. The voucher confusion took approximately 4 hours and I also had to pay $1024 out of pocket so that my family could go skiing! That was money I did not plan on spending. After the trip, I notified Alyssa of the ski package issue and she told me she did not know why the vouchers were invalid and she was under the impression that the packages I pre-paid for included all the ski stuff and that she was going to forward my email to the ski supplier to get answers. She finally got back with me & told me that she misunderstood the ski supplier and did not know the ski lift passes and ski lessons were not included in the package I pre-paid for and that Legacy Travel could only reimburse me for the ski lift passes, as a courtesy, which totaled $210.00. This huge mistake almost ruined the entire ski trip! Again, Alyssa is a nice person, but the travel agency dropped the ball on this one: I did not expect a travel agency that’s been around a while to make a mistake like this.

Fantastic experience: I love legacy travel! I work with Audrey. She does a great job helping me and my guests. Main reason why i like going through a travel agent is because you can make payments at your own pace. Customer service is great, follow up is amazing so anytime I’m going out the country Audrey will be helping me!!

Fantastic experience: Our adventure with Legacy Travel began as far back as April as we got into the early stages of planning our big honeymoon to New Zealand which we only just returned from. Lesley worked with us from the very beginning and the process couldn’t have been easier as we gave a general outline of the things we wanted to see and do. Lesley corresponded with us regularly and within no time at all we had a full and thorough itinerary that covered all of our requests with some fun surprises we wouldn’t have thought to look for. Payment was very reasonable and with a lot of flexibility via increments at our own pace. Upon actually departing, we were able to check into our bookings for flights, tours, and hotels with no trouble at all. Not a single hiccup! This was our first time using a travel agency and we now see the appeal as the planning and coordination being removed from us took off so much stress! Lesley was consistently kind and thorough in working with us we couldn’t be more thankful for the entire experience. My wife and I now have memories that will last a life time thanks in no small part to the work Legacy Travel put into arranging it for us. Rest assured you’ll be in good hands if you choose them when going abroad!

Fantastic experience: This was an amazing experience. It started with the decision on where we wanted to go and then Terrah asked questions to find out the best place for us to stay based on what we were looking for in this trip. And she nailed it! We will continue to use them for all of our adventures go forward. Seriously, they ensure you are prepared for everything and the reminders are perfect.

Fantastic experience: At first I thought I could plan out our family trip to Maui myself but after trying to sift through all the lodging, activity companies, and dining, I decided to give Legacy travel a try. Short story, best decision ever... Loved our accommodations, EVERY excursion company we had was top notch, spot on dining recommendations, and we had front row seats at the luau. Karis from Legacy travel could not have done a better job and I’m sold using their service going forward for our future trips. Thanks!

Fantastic experience: Lesley Stone with Legacy Travel is a wonderful travel agent. She booked an inclusive adult only resort for myself and my husband in Cancun at the Valentine Rivera Maya. The resort was amazing beyond our expectations. This is the second trip I have used Lesley and Legacy Travel with and the trips seem to get better and better. Thank you Lesley and Legacy Travel!!!

Fantastic experience: Me and my wife worked with Hannah Cote, she was amazing and delivered above and beyond what we were wanting. I told her my budget and she made things happen I did not think could happen. I highly recommend Hannah and the Legacy travel team!

Fantastic experience: I have been using Terrah at Legacy Travel for over 10 years. Legacy has planned my honeymoon in St. Lucia, numerous trips to Mexico, Thailand, Spain, UK, and most recently, Bermuda. Everything always runs smoothly, and the accommodations chosen for us are always perfect!

Fantastic experience: Lesley Stone at Legacy Travel did a great job planning our trip to New York and Boston. Always being considerate of our budget, she found us awesome hotels exactly where we needed and wanted to be in each city. With her attention to detail, it was easy to follow the itinerary and transition from one day to the next. I highly recommend Lesley and Legacy Travel.

Fantastic experience: With Marty’s help, the most FANTASTIC trip to Greece was had by my family this summer-June 2019. Marty booked 3 of the greatest hotels for us along with airfare, ferries to islands, and pickup drivers to/from destinations. I would highly recommend Legacy Travel! BEST TRIP EVER!

Fantastic experience: I highly reccomended Legacy Travel. Our agent Jessica was so helpful and friendly and efficient. She didn't spare any details right up to the packing list for our trip. Cathi the owner was also friendly and professional. When we returned from our trip we even had a hand written note from our agent, it was an overall very professional and efficient yet very personalized experience. I will definitely be using Legacy Travel going forward for all our vacations.

Fantastic experience: Terrah was the best. She coordinated 35 of us for our wedding in Mexico on 6-15. She was attentive, kind, and always made sure to communicate with us and our guests. We would recommend Legacy Travel to the highest degree!