AAA Saint Louis Insurance and Member Services

Negative experience: Horrible services.

Negative experience: Lindle office AAA Insurance has become incredibly frustrating to deal with. They rarely answer the phone, and if they do, they just put you on hold until an automated system picks up, only to disconnect the call. Then the cycle starts all over again. I called more than many times just to get hung up on every time. All I wanted to ask was why my policy had doubled! This place has become a complete joke. Gone are the days when you could speak to an agent who knew you by name and was happy to help. No wonder those agents have left. AAA should honestly just put up signs saying, “NO PHONE CALLS – WALK-IN ONLY!” After over 15 years with them, I’m done. It’s time to find a company that values its customers.

Fantastic experience: Created great travel maps, booked hotels, gave alternate routes and things to see and do. Friendly and caring.

Fantastic experience: Travis Swift was a wonderful technician and helped me out with my flat tire. I can’t thank Travis enough for him saving the day. Wonderful service and very knowledgeable.

Negative experience: Price is good can't never reach anyone on the phone even your agent. Always have to go to the office for answers you can get over the phone .

Negative experience: Horrible customer service. I could never contact my agent. They would hang up on calls. Flat out terrible. I thought they were supposed to be the best. I found out different.

Positive experience: No one greeted me when I walked in. No instructional signage. So I was confused as to what to do or where to go. I needed a passport photo but wasn't sure if they did them. I waited for a moment. Then TRIED to ask the first person I saw and was rudely blown off. The only reason this is not a 1 star review because of the gentleman who took my pucture. He was friendly and helpful.

Fantastic experience: I was there for aaa international driving permit. And the staff there is so amazing!!! She’s very friendly and willing to be of help. BTW, she took a very nice photo for me! Very impressive, I would recommend AAA set up a service of taking passport photo.

Negative experience: Call never went through with this location

Negative experience: Any time I call this location never go through I stay on 40 minutes. I have home and Auto I have been a member for 11 years I'm thinking about changing my insurance

Negative experience: I am writing to urgently warn you about the highly unscrupulous practices and dishonest behavior I encountered at the AAA Insurance branch located at Lindell. It is of utmost importance that potential customers are made aware of the unethical conduct that occurs at this specific location. My experiences at this AAA Insurance branch have been nothing short of a nightmare. I was initially quoted a specific price for my insurance coverage, only to find that increased amounts were unlawfully withdrawn from my bank account. It became evident that this was not an isolated incident, as other customers have reported similar occurrences. It appears that the representatives deliberately provide lower quotes to entice individuals into purchasing policies, only to manipulate the information and charge higher amounts without consent. In addition to the fraudulent financial practices, I discovered that my insurance information was intentionally sent to the wrong mailing address. This deliberate act ensured that I remained unaware of the discrepancies until I reviewed my bank statement. It is clear that this location engages in deceitful tactics aimed at taking advantage of unsuspecting customers. Moreover, the supervisor at this branch, Michael, is directly involved in these fraudulent activities. Despite my repeated requests to cancel my auto policy and obtain a refund for the unauthorized withdrawals, he not only refused to assist but also threatened me with the possibility of negative implications on my credit report. This intimidation and lack of accountability demonstrated by Michael are deeply concerning and indicative of a severe lack of integrity within your organization. I implore AAA Insurance to take immediate and decisive action to address the corruption and misconduct occurring at this location. It is essential that you thoroughly investigate the practices of the representatives and hold them accountable for their actions. Furthermore, the supervisor, Michael, should be removed from his position as his involvement in these illicit practices is detrimental to the reputation and credibility of AAA Insurance. As a customer, I strongly advise against seeking any insurance services from the AAA Insurance branch at Lindell. The deceptive practices, unauthorized withdrawals, and unprofessional behavior exhibited by the representatives and supervisor make it abundantly clear that this location cannot be trusted. AAA Insurance must prioritize integrity and customer satisfaction to ensure the continued success of its business. I trust that AAA Insurance will take my warning seriously and promptly address the severe issues at this location. It is my hope that your organization will demonstrate its commitment to ethical practices and make the necessary changes to regain the trust of its customers.

Fantastic experience: Andre from AAA was amazing and he came out and unlocked my car for me so quickly. Great service!

Negative experience: Does anyone work here? I called about eleven times between 11:00 AM and 3:15 PM and no one answers.

Negative experience: After months of waiting, my auto claim hasn’t been finalized. I have received no payment and am now reporting them to Missouri Department of Insurance for unfair claims settlement practice and violating Missouri law.

Fantastic experience: Fast, in and out.

Negative experience: I'm highly disappointed in the office. I have AAA for my car, home and roadside assistance. I was recently stranded at a wedding about 38 minutes from home. They could not and did not find a service tech that would come help me. They basically left me stranded to find another company (keep in mind my policy is paidin full!) I found another company to rescue me and now they won't pay me the reimbursement for what i had to pay because they could not and did not assist when i needed them. They are only good at collecting your money for your policy but they do not come through when you need them. I have been given nothing but the runaround from this Lindell Office. Take your money somewhere else!

Negative experience: We used AAA Travel on Lindell. We've planned our past trips ourselves and thought we would use a travel agent this time instead. We've decided to go back to making our own arrangements for our next trip. The ONLY thing the travel agent did was book the flight and hotel. No suggestions, no advise, nothing. Maybe the role of a travel agent has changed. Also, we prob could have gotten a better price on the flights and hotel if we wld have done it ourselves. If ur expecting more than a booking agent then ur out of luck with this travel agency.

Negative experience: It wasn’t good. To start out the guy we signed the policy with wasn’t cooperative at all and was very lazy. He made us do a lot of stuff and wouldn’t help us understand what information we need from our previous insurer. Then threatened to pull our policy or give us a penalty charge if we didn’t get it to him. I ended up calling the local office to us and they fixed the problem for us in one all and even saved us money. We were also told by BOTH people, the original guy and the sedalia mo office that our policy would be transferrable or that they were nation wide so all we had to do was change our address. Well that wasn’t true either so we had a I get a whole new policy elsewhere or drive 4.5 hours to do a whole new policy through aaa. Worst experience because it felt like we were lied too. I don’t recommend AAA to anyone.

Negative experience: Very dishonest claims handling

Negative experience: The place is small and cramped. Horrible customer service. Took me an hour to get a ID renewed when it only takes the process only takes a few minutes. Probably because one of the clerks took a smoke break after every customer. Oh and its not ok for you to stand when there is no seats but it's ok for you to sit on your lovers lap cause COVID understands. SHUT IT DOWN!

Negative experience: Very very unprofessional, The claims agent Claims that it would be 2 weeks before she can get a police report. That same report I went and got within 2 days within 2 days Anne sent to her and her supervisor and did not hear back from either one of them. The car repair shop has been trying to contact them since the sit's the 6th of January January and has not gotten any response. I don't know who's running the business over there but they need help.

Fantastic experience: Excellent the service was tremended wonderful

Negative experience: Did not have any knowledge of what I was talking about when I asked for travel insurance

Positive experience: AAA have got to be a scandalous company, they when into my bank account and they to get a payment out of my account without my Permission and had my account overdraft, I told that they had to replace that, and they did but I had to report them to the BBB before it was done.

Negative experience: No show and 2 hour call back!

Negative experience: I called at 7 am. They showed after 12 noon. I told the phone rep I was n a friends car and didn't have my wallet. After waiting all that time they did not serve me because I had no id, and I've been a customer over 5 years. I've been served before with no id. Not pleased at all.

Fantastic experience: Service..Most.. Commendable.

Fantastic experience: Excellent insurance choice for auto, home, whatever

Fantastic experience: Grateful to them

Fantastic experience: Great customer service. I was in and out in less than 10 minutes

Positive experience: Gud customer service skills nd prompt ness

Fantastic experience: Deceit Service

Fantastic experience: Need to talk to nick

Fantastic experience: Trip planning is terrific

Fantastic experience: IF YOU- HAVE A CAR-YOU SHOULD HAVE- AAA!

Negative experience: There are some states where AAA is worth your time, but unfortunately Missouri is not one of them. Every service called I've placed has taken a minimum of 4 hours waiting time, and about half the time, I've ended up cancelling my service call because a stranger stopped, helped out, and got me back on the road before AAA even dispatched someone. The communication between the AAA help line and the people being sent out to help you is non-existent; they can't give you any updates on when to expect service and they can't put you in direct contact with the people you're waiting on either. It's an hours-long guessing game.

Fantastic experience: I was given a reasonable rate for my insurance and since I am getting a price I feel is good for my area I do like it. My former insurance company did not give me a good price.

Negative experience: Did not receive a call back from my agent.

Fantastic experience: Friendly staff!

Fantastic experience: The best insurance company

Negative experience: ALL THESE INSURANCE COMPANIES SCAMS CAUSE THEY KNOW WE GOTTA HAVE INSURANCE FOR OUR VEHICLES

Fantastic experience: This was the best experience I could have ever had. My cost of insurance dropped from $389.99 to $120. Per. month Sorry Flow! But I got to go! I just want insurance, not a car note! Thank you. I haven't had a ticket or accident in 12 years! Come on now people! Be real.

Negative experience: Yes I tried to sign up for AAA April 10th in St Louis but the guy at the Lindell location was doing multitask work and he messed up my AAA signup I was trying to sign up for AAA in St Louis but I have to go over to Illinois and sign up and they gave me a refund back but AAA didn't do me no good in St Louis so now I have to go over to Illinois to sign up due to the fact you all have a older guy there that's trying to multitask and he didn't know what he was doing and they gave me a refund instead of letting me sign up for AAA roadside assistance because I was trying to get my insurance and everything but they felt so bad about what the young man or

Fantastic experience: AAA.

Fantastic experience: Good business always.

Positive experience: They were extremely helpful in solving my problem and my change over to AAA Missouri.

Negative experience: Overcharged me for membership and did not send me the $25 gift card offer when I called back regarding it.

Positive experience: Awesome experience. Patty Whittiker (sp?) St. Louis store (on Lindell), was very professional, experienced and pleasent. A well rounded experience dealing with AAA. On top of all that I got a great price with a preferred company. Thanks Patty. Will recommend to any and all my friends.

Fantastic experience: They handle business swiftly.

Positive experience: AAA has so often been a life saver and I’m very fortunate to remain a member, but I was really frustrated with the most recent time I needed service. This was the same week as the massive snowstorm in February 2021, so I completely understand they needed to prioritize service to people who weren’t in safe locations or had emergencies; however, the lack of communication about my service requests was made infuriating in conjunction with the fact that the service tracker/update feature didn’t even open on the AAA iOS app nor website. My battery was dead and I ended up having to far overstay my welcome at my friend’s house because I had no idea when AAA would get to me. After having called the service number and being told I’d be updated via text when someone was dispatched, I didn’t hear anything back and the automated chat box thing in the app was inoperable for my situation. I attempted calling again and was on hold on the service line for over an hour. I know they were terribly busy because of the weather, but I hadn’t spoken with a human and I imagine many people who had more immediate emergencies were made to wait just as long or longer before getting through. The website referred me to call, but upon placing a phone call, I was connected only with a recorded message imploring me to use the website; the irony is funny but not when I was trying very hard to get help. Like I said, I’m grateful for AAA and in the past I’ve had very few complaints, but this situation made clear the cracks in its system.

Fantastic experience: In and out fast ALWAYS! Good service.

Fantastic experience: See James! very helpful! Great guy!

Fantastic experience: Excellent service and AAA wasted no time coming to my location.

Fantastic experience: Excellent service... extremely professional

Negative experience: They steal your money when u just get a qoute they say i owe a bill gor a policy i never gave them permission to start and then they send it to collections attorney is now handleing it since they dont want to resolve it

Fantastic experience: Staff was very responsive and provided me with maps, hotel recommendations, and a triptic within a few hours of my request. Very efficient and friendly.

Fantastic experience: Very nice folks who went out of their way to be helpful. They took good passport photos!

Negative experience: They are being so rude to me I guess because im black in st.louis city

Fantastic experience: I was here to get my documents Notarized, and the Notary was very helpful and patient to listen to my questions and answer them and also informed me with correct documentation also confirmed by checking with the concerned department.

Fantastic experience: Great Customer Service!!! Mary Hart was very knowledgeable and very helpful. Mary alone made my day all the way around AWESOME. I wanted to tell all my friends to switch over to AAA Insurance because of her.

Negative experience: Horrible Agent never sent Quote by email very bad customer service

Fantastic experience: Carol was very easy to work with. She gave me all the information I needed to start my new policy.

Positive experience: Always good service long term customer

Negative experience: They take too dam long

Fantastic experience: Very clean place with eager staff. Thank you.

Negative experience: This office is the worst customer service i was calling to remove a car and add another one it took me two weeks some time they hung up the phone don't west your time

Fantastic experience: AAA hands down BEST insurance company. Not just because I'm insured with them but it's much more the employees are AWESOME and strive to give experience excellent care and determination to assure all customers a great experience. Love AAA......

Positive experience: Love Triple AAA,always there when you need them!

Fantastic experience: I got all my documents together in one day. With good help ! I recieved my real ID within 1 week. Thank you

Fantastic experience: Had a flat tire yesterday in Maryland Heights, which required a tow 25 miles to South St. Louis. The operator, Carl Guyton, was amazing! He was very professional and took care of my baby, on and off the tow truck. He said he is leaving for another job soon and I wish him nothing but the best. AAA has lost a good one.

Fantastic experience: They came rather quick when I called and towed me back home. They also gave me the option of getting a rental and would of brought me there

Fantastic experience: Excellent personnel there. Very knowledgeable in policies. New to AAA moved from Illinois to Missouri. Saving money. I like!!!

Negative experience: Uncompetitive quotes

Fantastic experience: Friendly and quick service.

Fantastic experience: Very prompt and professional

Negative experience: Rude agent Patricia W.

Positive experience: Not a long wait if it's not the end of the month. Helpful staff.

Fantastic experience: They make sure everything is completely done and the go the extra mile for you

Fantastic experience: Very reassuring to have as a driver. Every respondent was proficient and amicable.

Fantastic experience: Good people

Fantastic experience: Licence office nice and moved fast

Fantastic experience: Not AAA but building for DMV!!!!

Negative experience: To small

Positive experience: The waits, for DMV, insurance, or travel services are all indeed long. There are large numbers of obviously unhappy people sitting around waiting like boiling sardines --like most government social service experiences, and this is a private company. This seems largely down to understaffing given the demand, as my experience with multiple of the staff was personable and friendly once I reached them (if still slow). It is not a full service travel office like many AAA offices. Also, I got photos and both an International Driving Permit and an Inter-American Driving License, and they not only charged for both documents (understandable, since they're distinct, if related) but charged twice for the same photos for both documents (assuming this is AAA policy and not staffing who is not trained to fulfill this unusual service, then that is not down to the location but is still something that AAA should change). This facility seems to mostly service insurance and DMV, with travel services tertiary.

Fantastic experience: Not expensive good coverage

Positive experience: Took forever you have to get there early

Fantastic experience: Great experience! Have been there multiple times, and each time everyone is really friendly and professional

Negative experience: They never called or sent me a quote

Negative experience: The DMV's website really need to reflect the information the employee's tell their customer. If you're trying to renew ANYTHING CALL BEFORE YOU GO TO VERIFY YOU'RE TAKING THE NECESSARY DOCUMENTS!!!!

Negative experience: AAA sucks

Negative experience: Pleaple with eye problems should get the help they need to see properly or go work some where else where they will not be required to have a clear vision. A lady with eye sight sent me back because she can't read a printed document. I rushed to catch the office and I'm am so disappointed due to this rude and disrespectful black lady who seem to enjoy sending me back. What a creepy experience.

Fantastic experience: I have car insurance with AAA and was making sure my renewal was current.

Positive experience: Taken a picture for Missouri ID

Fantastic experience: Kathleen s301, is awesome. I was in an unsafe area on the interstate and she got me help right away. Best rep ever!!!!

Positive experience: Very friendly employees and a great help with planning a trips.they have all the latest information on places to go and what to see or do when U get there.

Positive experience: Nice helpful staff. Bombarded with work though due to Northside dmv closure.

Fantastic experience: Fast courteous service

Negative experience: There is always a long wait time. Not enough staff.

Positive experience: Fast pace short wait in and out

Fantastic experience: Fast service. There's also a DMV inside for drivers licence and photo ID.