AAA Rochester Insurance and Member Services

Negative experience: Extremely rude agent at the front desk.

Fantastic experience: Jen helped with my IDP very efficiently. Thank you!

Negative experience: I RECENTLY HAD MY FIRST FENDER BENDER (7/24/2024) IN MY (71 YEARS OF LIFE) IN ALDI'S PARKING LOT (ALIQUIPPA)! WHILE SETTING STILL TO PICK UP MY WIFE A LADY BACKED HER CAR INTO MY CAR! VERY MINOR DAMAGE-JUST SCRATCHES! I HAD MANY CAR INSURANCE COMPANIES IN THE PAST YOUR (AGENT) WAS TO BE YOUR BACKUP AND HELP WHEN YOU HAVE AN ACCIDENT! NOT SO HERE!! I WENT TO AAA ROCHESTER THREE YEARS AGO TO GET A HOME, AUTO, LIFE, INSURANCE BUNDLE AND GOT A GREAT DEAL ! WHEN I CALLED MY ROCHESTER,PA. AAA AGENT ON 7/24/2024- ( I WON'T MENTION ANY NAMES ) I GOT A VOICE MAIL SO I LEFT A MESSAGE TO TELL HIM I HAD A MINOR ACCIDENT AND TO GET BACK TO ME! I WAS OUT AND HE LEFT ME A MESSAGE ON MY PHONE SAYING THAT THEY DO NOT HANDLE ACCIDENT CLAIMS AT THE ROCHESTER BRANCH AND SAID TO CALL THE AAA- 24 HOUR CLAIM LINE FOR HELP! HE DID NOT EVEN OFFER TO CALL ME BACK OR MAYBE HELP GET A HOLD OF A CLAIMS AGENT TO ASSIST ME! I TRIED THE HOTLINE AND COULD NOT GET SOMEONE WITH A PULSE SO AFTER BEING HUNG UP ON A FEW TIMES, I JUST GAVE UP! CALLED MY AGENT ( ROCHESTER OFFICE) AGAIN TODAY -7/25/2024- AND GOT ANOTHER VOICE MAIL SO I LEFT ANOTHER MESSAGE! HE NEVER CALLED BACK AFTER HOURS OF WAITING! I CALLED THE WEXFORD AAA CENTER JUST TO SEE IF THEY COULD HELP! SURE ENOUGH, THEY HOOKED ME UP WITH A CLAIMS AGENT RIGHT AWAY AND ALL WAS HANDLED! WHY DID I HAVE TO CALL ANOTHER AAA OFFICE TO GET RESULTS WHEN MY ROCHESTER AGENT COULD HAVE DONE THE SAME THING??? SHAME ON THE ROCHESTER OFFICE FOR (POOR CUSTOMER SERVICE ) AND AGENTS THAT (DON'T HELP ) YOU IN A CRISIS! TAKE THE MONEY AND RUN IS WHAT SEEMS TO BE THE CASE HERE AS THEY GOT THEIR TRIPLE BUNDLE FROM ME AND MY WIFE!!! I AM VERY, VERY ANGRY, AS A CUSTOMER THAT PAYS (A LOT OF MONEY) FOR YOUR (SO CALLED) HELP, PROTECTION AND SERVICES!!! LARRY COX FROM ALIQUIPPA, PA.15001!!!

Negative experience: These people are not helpful! Sat out on the side of a highway for an hour and a half almost two hours WAITING for a guy to tow my vehicle, never showed up, called them again apparently nobody was coming to get me and waited another hour unable to get ahold of anyone. I would give no stars if it was an option. garbage people.

Negative experience: My step daughter Requested to have title notarized for a future buyer. They listed my husbands name as purchaser without his presence or permission. Wrote down my step daughters name on purchaser line with wrong address and drew a line through it. When we went in person and asked how they could list his name without his permission, the manager, Lisa, said they could list Mickey Mouse if they wanted to. She refused to offer a solution other than for us to pay for a new title because only one affidavit can be issued for THEIR mistake and they already did one. There are 3 mistakes they made that need addressed. This place is a joke and employees incompetent people. Do yourself a favor and go to another location!

Negative experience: I try to use AAA for the first time ever, and instead of sending help they tell me I have to set up my account all over again, how insulting! I was on the side of the road with a low battery on my phone in dire need of assistance and you want me to make a new password and give you new payment info? Not cool! AAA works the same way as American healthcare! The tow company towed me for a third of the price it would have cost to reinstate my membership.

Negative experience: I relayed the information that I would need a new battery when I called and I was told no problem they would be able to replace at my home. Later I was told we can jump you and you can drive yourself to the shop to get a battery installed. Not very convenient at all. Where’s the service I was promised

Fantastic experience: Ray is ⭐️⭐️⭐️⭐️⭐️ and knows so much. What he doesn’t know he will figure out Great experience. You check in at desk. They call you up to an agent. I would expect to wait a while. I don’t think you can blame AAA or the employees, you never know how complicated what the other member’s needs are going to be. We transferred a boat trailer from a state where they don’t title my weight of trailer. Ray figured it all out for us.

Negative experience: Receptionist Betty is absolutely rude...

Positive experience: Notary service was great, friendly very helpful. The greater at the desk on the other hand, yikes. Betty apparently was having a bad day or just naturally super arrogant. She talked to us like we were dumber than a box of rocks. I’m glad my company doesn’t treat clients like that! Wow is all I have to say!

Negative experience: This place insures a woman who caused me bodily harm via her awful driving. Not gonna name any names but this woman is the reason people over 60 should be taking public transportation.

Fantastic experience: Literally the best Triple A I’ve been to. The staff was very helpful and knew what they were talking about. Great advice and and glad I came to this location to get me back in the road so quickly!!

Negative experience: Very poor service they kept taking people in front of me!! When I said something they said they were here early. That that means they left the building and kept there place in line. That’s not right.

Fantastic experience: Great service and great prices

Negative experience: Called 2 days in a row for roadside assistance. Stuck on phone for an hour and a half listening to piano music. By the time, they picked up the phone,it was too late to take my vehicle to my mechanic. I've been a member for 22 years. Thinking of finding another company!

Fantastic experience: Rochester Pa AAA is the best! Staff is always so friendly and helpful.

Fantastic experience: Always there for problems or help. Great rates for insurance. Very professional pleasant staff.

Fantastic experience: Very nice staff. Clean office.

Fantastic experience: They helped me with all my title issues with no problems smooth as silk..

Positive experience: A nice place to get title work done. Maybe a little short staffed.

Fantastic experience: Was really helpful I'm planning my trip and he even gave me a blanket

Negative experience: The travel department was no help at all in planning a trip!

Fantastic experience: People there are great. They're always busy, and need people to understand it's not their fault that you have to wait. Be kind!!!

Positive experience: This place is nothing fancy. It is just a place to rest at night. The hot tubs are either too hot or too cool.

Negative experience: Terrible experience no help.

Positive experience: In and out

Negative experience: If I could rate this place a zero, I would. The female agent was INCREDIBLY RUDE and just sarcastic. I would tell my friends to run from this place. Asking questions is apparently unacceptable because I got the feeling it was interrupting her from doing something.

Fantastic experience: Very nice & helpful

Negative experience: Terrible customer service. They don't even know the rules for tag and titling a vehicle. Tried to charge me additional money and they blamed it on the State. Go somewhere else.

Fantastic experience: Very friendly staff.

Negative experience: The staff in this branch is extremely rude. Completely unhelpful and it's a shame they treat paying customers this way. Disappointed in AAA.

Fantastic experience: The people in this office are always helpful.

Positive experience: Always book my trips through this office. Great service

Negative experience: They have some of the meanest, grouchiest old lady’s ever that work there. Every time I come here it makes me never want to come back.

Fantastic experience: Taken care as I walked in, friendly, helpful agents

Fantastic experience: Customer service was great. Service rep on time. He was courteous and very helpful. Great service!

Negative experience: I went to here to add another vehicle to an existing policy and do a title transfer and they told me that they were to busy to take care of me on either side and said that if they get to me before they close they will. And gave me the option to go outside and wait in the heat and will call if they have time to see me that day. I have never went to a AAA insurance building and been handle so rudely

Positive experience: They were quick to try to assist me with my request

Fantastic experience: A number one

Positive experience: A bit disorganized. Probably due to Covid.

Fantastic experience: Always excellent offerings for membership.

Fantastic experience: Fast, knowledgeable service.

Fantastic experience: Sympathetic and fast service and knowledgeable

Fantastic experience: Quick and courteous service it doesn't get any better than that.

Fantastic experience: Very nice people, very helpful.

Fantastic experience: Astounding, Peggy was great

Negative experience: 5 stars for the folks at this branch! They went above and beyond to try to help. Unfortunately, they seem to be limited by corporate policy and cannot transfer titles per the PA DMV's rules - they make up their own rules, which aren't always possible to follow. If you're looking for a title transfer, go somewhere else. Not worth wasting your time here, there are plenty of other places that charge a similar amount are able to work within PA's rules. No reason to waste time and money here (in my case, transfer fees/taxes were incorrect and higher than they should have been).

Fantastic experience: I was very happy with the service I received.

Fantastic experience: Loved how attentive to my needs they were - I needed to register an out-of-state car. Also their COVID-19 policy gives me a peace of mind. They only allow so many people at a time inside.

Fantastic experience: In my car going to get my Penn dote registration

Fantastic experience: Always there for me on time etc.

Fantastic experience: Always so helpful & best of all can avoid going to DMV!

Negative experience: This is the first time I have had a problem tried to get a plate for a car purchased out of state they could not do it I went to a local notary and got a plate in 15 minutes

Positive experience: The people were kind and respectful. But with the new restrictions, it took an hour just to renew my registration.

Fantastic experience: Great help

Negative experience: The wait was long

Negative experience: I have had two experiences with my local AAA office. The first was for my application for a handicap placard. It never came. After several calls turns out they never mailed the form. Second experience was for a canoe registration. The long lines are for the most part not their fault but the people are ignorant. We have been members of AAA for years but now questioning our decision to stay for so long. I thought membership had it’s privilege in this office they are rude no matter what.

Positive experience: Easy to maneuver

Fantastic experience: They're always very professional you're in you're out

Fantastic experience: Initially received wrong TripTik, but they cheerfully corrected it the next day...thanks for being so nice about it!

Fantastic experience: I went today to get my out of state title and registration handled and was helped by Lisa. She was absolutely amazing! Such a nice woman and doesnt make you feel like you're bothering her by being there like they do at the license center in Chippewa. I will definitely go to the Rochester AAA for anything for my car in the future. Only downside right now is since Corona, they have everyone wait outside and i waited for just under an hour on a Monday at 2pm. No big deal and can't blame anyone there for that. Oh and the lady who answered the phone everytime we called (I think her name was Peggy or something close) was also super helpful and kind. Love the people there.

Positive experience: Super nice people but because of the virus you will be there at least an hour and have to stay outside at this time

Fantastic experience: Friendly

Positive experience: Customer service is great, lines and wait is long

Fantastic experience: So helpful

Fantastic experience: Great staff

Positive experience: Nice people and very patient with u as well

Positive experience: Ok service just some people there are ignorant

Fantastic experience: Greatest people on earth

Fantastic experience: Excellent customer service. You're usually in and out under 30 minutes, depending on how busy they are. I've been a member there now for 14 yrs. Only place I go to for car registration.

Fantastic experience: Very nice people sexy birches

Positive experience: Just called for form

Positive experience: Good food

Fantastic experience: Neither my registration they gave it to me right not a problem

Positive experience: This website was easy to navigate.

Fantastic experience: Didn't have to wait long which is an A+ all by itself. The lady helped with my request quickly and I was on my way. Thanks AAA!

Positive experience: I like this office. They offer Saturday hours too.

Negative experience: Platinum members for 10 years!! AAA has degraded into the worst service I have ever seen for example we called for roadside assistance, key was stuck in ignition, worn tumbler, the tow truck driver shows up and informs us that we have Key tumbler insurance up to $150 for replacement and they will call locksmith for us. We proceed to call AAA for the locksmith and they had absolutely no locksmith available after three different calls to three companies. We decided to have the car towed to the house after the tow was complete the driver demanded that we pay his tolls back to Ohio. Discussing the unreasonable nature of asking us for tolls for AAA platinum members, he got angry and was about to leave we told him he needed to put the automatic transmission back in place for use and he was also angry that we had to ask him to do this. Tow truck driver was about to leave and we were asking him for the keys. We get the keys to the truck and he leaves and we noticed that our automatic start FOB is missing. The next day we make two phone calls one to a locksmith and the other to the tow company to get our fob. The locksmith in Newcastle told us it was gonna cost us $400 to get our ignition Tumblr fixed. We explain to him that we have the AAA insurance and he says he doesn’t really care about that that he was going to charge us that no matter what. We disagree with his position and he proceeds to start throwing profanities at us. The tow truck company calls back and we explain to The person what happened with the key fob and they begin to explain to us that they did not have the key fob. We call our AAA main office and we also called the headquarters office in Florida and explain to him how awful this situation is turned. Like all things AAA they tell us that they care and it matters but we have heard nothing no sense and have no resolve in the end it cost me $70 for me to replace the Tumblr on my own and it’s gonna cost me an additional $400 for me to replace the automatic start system. AAA is a simply awful service and there has to be another alternative. Don’t waste your money on this awful joke of a racket. Will be switching to Goodsam roadside assistance.

Fantastic experience: Love AAA. The "triptik" they put together for me was awesome... The maps came in very handy!

Positive experience: Good people working there real good at what they do glad im a member

Fantastic experience: Car and travel services

Fantastic experience: Nice new place, but might be dropping AAA because of some of there new rolls and ect.

Fantastic experience: Great Customer Service! Very polite, professional, prompt,. Great job guy's

Negative experience: Went to get passport photos. They didn't know how to use there equipment on the busiest day of the week.

Positive experience: I sold my vehicle and we were there to transfer title

Fantastic experience: Get everything you need at AAA.

Fantastic experience: They helped me out with a confusing situation and went above and beyond. Highly recommend!

Fantastic experience: Very polite and courteous service at this location

Fantastic experience: Really friendly staff. Helped me quickly and efficiently

Negative experience: Given wrong information over phone and when I went for my service I needed I was given poor service and attitudes and ended up leaving and going to a different location and had no issues. Will not be using this location in future and do not recommend to others!

Fantastic experience: the people in the rochester pa. office where great

Negative experience: I sold a vehicle I owned to another individual. Had the title transfered here. The next day I realized I transfered the wrong title to another vehicle I currently own and drive. When I realized it. I called I told them about it and they told me that sorry once they put the paperwork through there was nothing they could do to stop it. Spoke to one manager and she told me sorry nothing we can do for you. The person I sold my vehicle now owns mine and I still his the vehicle I sold to him. When he received the title we were going back and the title transfers again They told me it wasn't their fault it was mine which I'm not denying. But they were getting paid to do a job they also had the responsibility to double check. This could have been prevented if they would be took an extra two seconds to double check. Even though I am AAA member I wouldn't recommend anyone do any business here. They're a very rude and unprofessional bunch of people. Their negligence caused me a whole bunch of grief.

Negative experience: Receptionist needs to learn how to talk to people. Walk out even though I'm a member and spent my money else were.

Fantastic experience: Very nice staff!

Fantastic experience: They've never steered me wrong

Positive experience: Very friendly but long waits when no one is there.

Fantastic experience: Very nice ladies that work there very helpful! Great customer service!

Fantastic experience: Wonderfully pleasant, nice, courteous people. They helped us w/ several different things we needed done. We got two types of extremely reasonable insurance quotes. Tabitha was really patient, understanding & didn't rush us & wasn't pushy at all.

Fantastic experience: Great people...great personality greater....they will do whatever they can to help

Negative experience: Really long wait times, no variation in weekday hours so Saturdays are packed.