AAA Clackamas Service Center

Negative experience: Horrific customer service. One of there agent knows no manners here.

Negative experience: Called in to get a quote and spoke with an agent Mike Ceresa. I asked him about state minimum insurance and this agent had the nastiest attitude and hung the phone up in my face. I called back and got his name. Do not shop for insurance here if you want to be respected while asking simple questions that involve insurance. Seems like Mike Ceresa one of there agents can’t answer a simple question without going into his disgusting and despicable feelings.

Fantastic experience: Very helpful

Negative experience: The staff at this location are exceptional and friendly, but unfortunately there is no place for me to leave a review for the insurance they sold me other than here, so that's where it's going to go. It's too bad insurance is no longer mediated by the relationships with one's agent, but rather by the corporate offices in other states. Traveler's insurance failed me and it needs to be said somewhere. After my family and I have given Traveler's tens of thousands of dollars in premiums over the years, they ultimately refused to pay out a relatively small amount of money in comparison, for my car that was totaled, but they refused to total it. Instead, they insisted I continue to get my utterly smashed and twisted car fixed, because it was cheaper for them to nickel and dime me - I was the one that paid the rental car for months, while yet another problem was found in my car, and yet another part was ordered, for an ultimately unfixable car with a twisted frame. I consulted with a lawyer that specializes in this area and he said, emphatically, that Traveler's was in the wrong. They were legally obligated to make me whole, and they refused to. I ultimately had to trade off my half-fixed but ultimately unfixable car, at a major loss, given I had purchased it new. What I learned yet again is that in 2024, relationships, loyalty, and any other moral human principles no longer apply. If they can make a quick buck RIGHT NOW, then, that's what they'll do, no matter the history or loss to their own future profits by losing a customer in the 99th percentile of driving records. (The "accident" was my parked car getting rammed, the person has been charged with a crime, I was 0% at fault). So, it's worth knowing that a more "premium" experience that seems to come with Traveler's and having a local agent was ultimately me paying twice as much as I would with any other insurance company, while it did no better than the worst rated insurance company out there in practice. They did a poor assessment of my car and rather than apologize and make up for it, they just continued to double down. To them, they are infallible. So don't waste your money. Traveler's is a scam, filled with the same immoral people as every other insurance company. Buy cheap insurance, and just accept they'll try to screw you, but at least you won't be bitter about the high premiums you paid for decades. I've moved to a new insurance company and I'm paying well over $1000 per year per person less for the exact same policy.

Negative experience: I came here to get an International drivers permit. The girl never stamped the permit making it invalid. Thankfully, I sent it off to my host in Japan and he said it was not valid. I returned to get it straightened out and the incompetent female that made the mistake tried to blame it on a 14 year old intern. Disgusting, AAA do better and hire people with at least some skills and maybe a tad bit of brains.

Negative experience: Didn’t tell me about the photo price of 15$, could have tell me before so I can bring my own photo instead. Terrible communication

Fantastic experience: Dottie is the Best!!!

Fantastic experience: Quick and helpful

Fantastic experience: Terry Zearing was an absolute pleasure to deal with. He was professional, personable, responsive, helpful and found my family the best vehicle insurance rate I could hope for. We are stoked to have Terry as our agent and highly recommend him.

Negative experience: I went to this AAA store to obtain an international driving permit. Angelica handled my application but she overcharged me for ID photos I did not purchase. I had already left the store when I noticed the overcharge on the receipt. When I called the store and talked to Angelica, she offered no apologies but just told me I had to come back to the store if I want a refund. When I returned to the store, another gal (Sheila) took care of the refund. She was apologetic. So I am giving Sheila 4 stars but giving Angelica 0 stars. As a result, the store gets the average of 2.

Fantastic experience: I had no idea AAA was located here, needed British pounds and they sell them. Usually I head to the downtown location. Staff was very helpful.

Fantastic experience: Great service and very knowledgeable

Positive experience: It was pretty quick to get what I needed. They have books and luggage. They do passport photos and international drivers permits.

Fantastic experience: Came for international drivers license and was a very fast and efficient process. The staff was nice too!

Negative experience: Horrible agent,afterc20 years with them lefy for allstate and savef 500 dollars

Fantastic experience: No issues! Great service.

Negative experience: They no longer notarized documents

Negative experience: I worked with Kevin Wells to obtain a quote of coverage for auth and home, and paid my first months auto policy. There were some issues with my title company issuing payment timely for home which were eventually rectified. However, upon squaring away the payment the underwriters found that policy limits for my prior auto coverage were entered incorrectly by Kevin and they rewrote my policy thus raising my quarterly rates by $129.00. The underwriters were firmly set on my new rate instead of honoring the quote I received from Kevin. I found it disingenuous of Kevin to not explain the mistake to me, and instead faulted the underwriters. Ultimately, I know I need to be thankful to be offered any coverage at all with the make of my vehicle being blacklisted from several auto insurance providers, as I have been told by other carriers. But it was a stressful experience going through 3 different rate changes and having to hunt for the breakdown that occurred resulting in my rates being raised.

Fantastic experience: Professional, kind and well informed staff.

Fantastic experience: I originally went to this office to get an International Driver Permit. At the time I was not a member. I was so impressed with the employees at this location and the fast, competent service, that I joined AAA. I have since used this office to obtain currency for a trip, and was impressed once again!

Negative experience: Terri booked our ( my best friend and i) vacation. Flight great, accommodations stunk. Spent 1st day on and off phone trying to get it straightened out..

Positive experience: Easy to get colones before traveling to Costa Rica!

Fantastic experience: They were quick and courteous, definitely worth the membership price

Fantastic experience: great customer service

Fantastic experience: Can by to get international driving permit. And the person helping us was very nice and professional. It was an easy process, only took a few minutes.

Fantastic experience: Got me back to speak with someone very fast. Very helpful and friendly people. Went out of the way to make sure that I was helped. Made me feel like I was part of the A.A.A. family.

Fantastic experience: I wish everything in life works for me as easily as AAA does. Every single time they deliver! I’m so glad I’m a member.

Fantastic experience: Easy to get in and out. Fast and friendly service. They were super helpful.

Fantastic experience: Overall, it was a great experience.

Fantastic experience: Awesome. Very nice facility, decent parking. Easy in, Easy out

Fantastic experience: The young lady that helped me was excellent. Got my International driver's license in about 15 minutes. Thank you

Fantastic experience: My wife and I went in to discuss what is the best route we should take on our upcoming trip. Not only did they help with our route, they printed out a booklet of the directions and said have a great trip. What a great service. I want to give a special shout out to Sheila who spent time with us and printed the booklet out. What a pleasure it was dealing with her.

Fantastic experience: Needing RV+ roadside information. Sheila was extremely helpful.

Fantastic experience: Fast and friendly!!

Negative experience: Things have changed here. I called for an insurance quote to compare and possibly switch. It took over 7days and no one called me back. So I called again and I was told by an agent there they were short staffed. She offered to assist me but she said she wouldn't have an answer for a couple days. That didn't happen. Instead I got an email saying she'd get back to me sometime the following week. Terrible customer service and unprofessional. Go elsewhere for your insurance needs!!

Fantastic experience: Very helpful and clean store

Fantastic experience: Easy and fast service.

Fantastic experience: I called AAA to help me with a flat tire, Kevin was there quickly! He was very friendly and helped me get back on the road right away.

Fantastic experience: Very quick to respond to being locked out of my vehicle

Fantastic experience: They did a great job of getting my vacation scheduled.

Fantastic experience: I absolutely love Triple A, They have taken really good care of myself and my family and children for 20 plus years. Thank you

Negative experience: Biggest run around I've ever been given. Unhelpful rude and absolutely ridiculous "service".

Fantastic experience: Very friendly and helpful. Pro tip, AAA has some foreign currency on hand and can exchange for members. Banks take a week or more to order it.

Negative experience: Absolutely horrible service and terrible people. Even if you pay for their “premium” service they still won’t tow your car if the tags are expired by more than 6 months. How are you suppose to get your car fixed when the company you pay for won’t even tow it. Would give zero stars if possible. Bunch of scummy people

Fantastic experience: Kevin was great...gave me quote $2000 cheaper!

Negative experience: My property was damaged by one of their trucks, got a runaround, lots of denials, still no response three weeks later.

Fantastic experience: The best! Fast and Great

Fantastic experience: Went in and with in five minutes was helped. The lady that helped us was very knowledgeable. E-mailed us the information and website to get started on our own journey.

Fantastic experience: We went in with an unusual problem but it all got resolved in no time at all

Fantastic experience: Great service. AAA is just the best.

Fantastic experience: Very friendly and helped me complete my trip.

Fantastic experience: Efficient, friendly

Fantastic experience: Gordon our travel agent is awesome, helpful, professional and always gives us great advice. Been using him for years. Recommend him highly.

Fantastic experience: My truck broke down today, leaving me stranded in a potentially dangerous situation. I called AAA and they sent a tow truck to me in a quickness. They also sent a non-emergency police officer to help direct traffic that i was blocking. AAA Dispatcher was super nice and very thoughtful. Thanks for saving the day AAA!

Fantastic experience: Had not been here since the remodel. Was impressed with the quiet atmosphere. Only after staying and enjoying the browsing among large selection of travel oriented items, did I become aware of how many people were working in the cubicles. There were many people, but it was beautifully planned to be quiet. Friendly and helpful front desk staff.

Fantastic experience: Fantastic service and excellent customer service and prices. Been a member for decades.

Fantastic experience: Had a great experience. Don't remember the name of the young lady who helped me, however she went out of her way to find the maps and materials I needed. The information helped make for a most enjoyable road trip around the Olympic Peninsula, and National Park; then continuing to Mt Rainier National Park and finally the back roads to Mt Adams. Thank you

Fantastic experience: FABULOUS customer service, short wait time and US currency converted to Pesos with NO COMMISSION! Simply wonderful

Positive experience: Simion was great to interact with.

Positive experience: Fast service, very friendly. Had 2 international drivers licenses made up. Got home & realized my first name was misspelled ☹️ It was late Friday, had to wait til Monday to get it fixed, but, they were very nice about it.

Negative experience: no one answers the phones at any of your locations also weird answering machine can't leave any messages. guess they don't want new members. we called several locations. then the phone hangs up on you. this is NOT KAISER

Positive experience: The guy at the counter said we only get one free passport photo because the two of us are on one account. However, we called their call center and they said it was one photo per member not per account

Fantastic experience: Excellent Service!!

Fantastic experience: My grandparents, my parents, an now my family have been a member for many, many years. Great company and Great staff.

Negative experience: Haven't been there since long before COVID. Google needs to get its act together

Positive experience: Called to get a quote for travel, the lady was really helpful.

Fantastic experience: Been with AAA for 30 years. They are always there if I need road service or to plan a trip

Fantastic experience: They did a great job. Helped me get travel insurance. Very kind and polite.

Positive experience: The service was prompt and curious.

Fantastic experience: Went in to get my International driver's license and everybody was super helpful and friendly

Fantastic experience: Had a class on packing right for international travel. Very informative hour. Friendly in-store personnel.

Positive experience: Responded quickly!

Fantastic experience: I go here for all my travel needs. Everything about the people there is great

Negative experience: I got my international driver's permit with no issues two years ago at this location, but this time around was told my photos were not valid because it wasn't taken within the last 6 months. Nowhere on the application form or their website does it state that requirement. It just says "recent". Wasted $15 for a 2X2 photo. I recommend you go to a different location.

Positive experience: AAA for the size of a city like Portland takes 4 hours for a tow truck to show up in unacceptable. What you have 2 trucks to work a city that size? It should be 50! And should never be more than 2 hours at most ever! Now if out of the city on the side of a road I can see 4 hours, but not in a city the size Portland and the metro area ever taking that long.

Fantastic experience: I was very impressed with the bottle return. The nice young man that is running it is very nice. I love using your machine it helps me buy the few things I need when payday from my work is far away.

Fantastic experience: Very helpful and friendly customer service!

Positive experience: Good service! Helpful with international requirements...for adapters et other equipment ...foreign currency starter sets.

Fantastic experience: They were very patient and professional.

Fantastic experience: Helpful with good map selection

Negative experience: Stuck on the road of a highway and was told I would get expedited service because of the danger. 2 hours later, 2 calls, nothing, no contact...rude customer service. Ladles do not belong in the industry! Very dissatisfied with the service that I rarely use.

Fantastic experience: I was planning a trip cross country and they were incredibly helpful. I walked away with a regional map and a map of every state I was passing through, a tour book of each state, and a personalized travel book that had all of my travel info in it. If you're going on a road trip go to AAA first. It's the best way to plan your trip.

Fantastic experience: I always get great customer service at this location. Everyone is very helpful and nice. We've used them for discount tickets, maps, directions, notary, etc.

Fantastic experience: Super clean and never busy

Fantastic experience: Best customer service ever. Excellent business environment. Very helpful.

Fantastic experience: Great service

Negative experience: I don't know because I called a week ago and it's still they don't call me back

Fantastic experience: Great customer service - fast and professional

Negative experience: The left me high and dry brokedown at a motel because the ignition was popped i happen to have lost the keys and in a 500 dollar car you can pop it if you please and Im broke now thats no joke on the side of the road to mamas house is ware I must be towed!

Fantastic experience: Nice and clean and they had what I wanted.

Fantastic experience: Great Customer service. Made me feel they really wanted to help me.

Fantastic experience: Great service

Fantastic experience: What you would expect from AAA, nice facility with superior customer service.

Fantastic experience: Excellent Customer Service

Fantastic experience: Quick and effective when they showed up, after updating over text. The wait was ok, although they had to give us a different service provider and time than initially projected. When you got to call someone...

Fantastic experience: Manny is good at his job He arrived super quick and made sure I made it home safe The company itself is great with communication

Negative experience: They were fine just not very informative

Positive experience: They cannot do DMV stuff like California. But a good thing to have.

Fantastic experience: Thanks, Levi, for hassle free service, positive attitude and professionalism. This was a great first experience with AAA. My husband and I appreciate your time and are thankful for membership.

Fantastic experience: Everything a traveler needs