AAA Santa Maria Insurance and Member Services

Negative experience: Te ponen en espera y despues de esperar unos minutos te cuelgan la llamada

Positive experience: No cuentan con traductor

Fantastic experience: Very nice courteous employees, little waiting time

Negative experience: Worst service I’ve received in a long time. I wish I got the employees name. I will be making a complaint to management. She sits at the front desk and about 4 to the left when you walk in. She was so nasty and rude to me that I’ve decided to switch insurances off the one interaction. I went in to ask some questions I had regarding an accident. She talked down to me and told me they will be dropping me for an accident I was found to not be at fault in. My car was parked in a parking lot and got hit. She was so rude and condescending I’m not sure how she gets away with that there. Please take your business elsewhere so you don’t have to deal with her nasty attitude.

Fantastic experience: Passport photo today. In and out within 20 minutes! A great price too.

Negative experience: terrible service

Negative experience: Hard to have anything done by phone... people are great when you go there

Fantastic experience: Very friendly and helpful good experience at AAA

Negative experience: The worst car insurance I've ever had, they don't tell you that if you cancel before a year they charge you a fee for doing it, I don't recommend this company they steal your money , don’t trust !

Fantastic experience: Always great experience

Negative experience: Whe did Black Friday become a holiday?

Negative experience: Second time I called before going in to confirm they can help me with my registration, when I got there they couldn’t.

Positive experience: Couldn't reach staff under any means over a long weekend. Mix up with booking of room was an urgent matter

Fantastic experience: I can not say enough good things about AAA. Super friendly helpful customer service ppl. Just being able to skip the DMV for registration etc is worth the annual price.

Positive experience: Great Customer Service

Positive experience: Not for me.. but might be if I decide to travel

Fantastic experience: All the employees are very helpful.

Negative experience: I called to remove a vehicle off of my policy and was asked if they could call me back in 20 min. I ended up calling back an hour later after no call back and was put on hold for a half hour. I didn't get any help until I called lompoc. Thank you lompoc for helping me

Fantastic experience: Always have a great time

Fantastic experience: Friendly and knowledgeable staff

Fantastic experience: Great place to get DMV things done.

Fantastic experience: Switching to AAA saved me 40+$ on monthly enlightening to find out Switched and not regretted since

Fantastic experience: I've always loved coming here for my DMV needs. I was in and out in 10 minutes. Thank you

Fantastic experience: I love AAA

Negative experience: sadly not the best ...

Fantastic experience: Love Triple A for the DMV

Fantastic experience: Always a helpful experience

Fantastic experience: Car is insured quick and convince

Fantastic experience: Great place, they took care of my DMV needs

Fantastic experience: Helpful

Negative experience: Not terribly pleasant as in many past visits. Very terse and abrupt. My request for ADA accommodation ignored. Nearly fell in the process of accessing the bldg. I'm not sure about other locations but I wouldn't recommend this one

Fantastic experience: In and out so fast, Best part is DMV Desk.

Fantastic experience: Better than the dmv..much quicker

Fantastic experience: Omg, AAA is the best. No waiting in line for dmv

Fantastic experience: Always a good experience very professional and polite

Negative experience: Staff was rude and unprofessional.!!!

Positive experience: Very professional

Fantastic experience: Super helpful, courteous, thorough and friendly employees.

Fantastic experience: Fast efficient

Fantastic experience: Excellent Betty good service oh wait

Fantastic experience: Even with Covid19 spacing AAA was fast & efficient.

Fantastic experience: Outstanding customer service

Fantastic experience: Not helpful whatsoever I called AAA for AAA not some company that they hire for jobs they don't want to fill their selfs customer service 10

Positive experience: In and out

Fantastic experience: Quick fast and friendly

Fantastic experience: Great service.....very helpful!!!!

Fantastic experience: Right now ofcourse they are strictly adhering to "covid protocols", but very efficient and pleasant as always!

Fantastic experience: Heaven on Earth! Not kidding.

Positive experience: Busy but handled business.

Fantastic experience: You are met by an employee at the front door to ensure social distancing, then allowed in to do business.

Fantastic experience: Anthony was awesome getting me insurance. Hooked it up with the best price compared to any other company, and did every ounce of legwork possible so I didn't have to. They wouldn't let me sign up online so initially I was annoyed but the fact this office called me literally at the soonest possible time after I got my rate quote shows how much they care about customer service, and in the end was MORE convenient than trying to do it by myself online. Also he found some extra benefits with my membership I wasn't even using so we added those on there too while we were on the phone. Nothing but good experiences with AAA and if you're a member they ARE the best option for car insurance in California hands down. Especially better than Geico.

Positive experience: Always helpful

Fantastic experience: Always great service love this place

Fantastic experience: Great, quick and efficient. The way it should be.

Fantastic experience: Nice people, great service.

Fantastic experience: Christina is an amazing lady, always helpful and goes out of her way to do things for you. Going to miss her❤

Fantastic experience: My trip to AAA, under the circumstances of these days was reasonably easy. I was number three in line walking with a walker and a sore foot. I was able to do it the folks were very friendly and the wait was not very long technically. I went in and I was amazed at how fast she got my paperwork done and I could leave and go home. God bless you AAA . Would it be possible to get a new bag? I have worn out two at this point. Helen

Fantastic experience: There always nice and pretty quick about things.

Fantastic experience: Katie and Melissa helped me out with a complicated DMV transfer and were so kind, helpful and professional! this was an amazingly unstressful experience. Highly recommend using this AAA!

Fantastic experience: Fast, customer service was great

Fantastic experience: always very helpful. Pretty efficient wait periods too

Fantastic experience: Great service, Robert was amazing. Fast, courteous, helpful, and professional. The entire experience was top notch in every way.

Fantastic experience: Love it they have never let me down money or no money. They are so awesome you get so much for free. It's so much I can't even remember it all but notary, 10% off motels, 10,000 identity theft. They help you with it all. Besides bringing you gas, free flat tire fixes. I could go on, thanks you guys!!

Fantastic experience: Helpful staff, clean(during pandemic), everyone with masks, and entry of hand sanitizer

Positive experience: I thought they were very helpful

Fantastic experience: Quick and informative

Fantastic experience: Courteous. Efficient. Kind. Attentive. Precise and always with a smiling face.

Positive experience: Fast and friendly service

Fantastic experience: muy rapido

Fantastic experience: I use AAA for towing and for my registration and personal stuff compliments of AAA my experience is always very accommodating and pleasant and I only pick on two people in there one is Vicki she is really funny and a lot of fun and gets my Auto & Boat needs done quickly and very proficient, thank you for asking my opinion.

Fantastic experience: A basic membership is $49 per year. Peace of mind for roadside trouble. Tows, tire replaced, gas, plus maps and tourbooks and travel agents. Great bargain!

Negative experience: Pork chops were raw.

Positive experience: If the roadsides sign had not been so small and easily missed I would have given it a 5-star rating.

Fantastic experience: I love this service not only the insurance discounts on our cars and home's but helps going to do our D M V. No long lines

Fantastic experience: 1 great place

Fantastic experience: Line gets long for DMV help...but still faster than the dmv themselves

Fantastic experience: Love AAA, best insurance around....Cheaper and better than all the other insurance company.....

Fantastic experience: Thank you AAA. You make DMV transactions so much quicker.

Fantastic experience: So. Nice..! Yum..! +⬆

Positive experience: Great customer service, great member benefits, only thing holding back last star is price for services can be a little expensive and it appears as though there is only one life insurance staff available

Negative experience: After 23 years my policy was canceled

Fantastic experience: If you have AAA and still go to the DMV, stop it. Great service and much much much less of a wait. Going on 4 years.

Fantastic experience: Great Service

Fantastic experience: Price is Right very professional agents proud to be with him for 9 years

Fantastic experience: Always clean and good.

Fantastic experience: They provide excellent service, and to Susan who claims that the workers need to cut the small talk with customers, she needs to get the proverbial stick out of her "you know what." I have never been so disgusted by someone's remarks before. Learn to appreciate good service lady and if you are too good to have polite conversation with others, then maybe you should remain locked away in your basement.

Positive experience: Not as good as the past.

Fantastic experience: Tags.

Fantastic experience: Great help from associates.

Fantastic experience: Awesome people

Positive experience: Fast and friendly employees that are always willing to help. For most of the services offered prices are competitive; If you are switching from a different insurance just need to make sure to compare policies and cost.

Positive experience: Went to get my tags renewed. Much quicker than the DMV. Workers need to cut the small talk with the customers.

Fantastic experience: I have been a member for 55 years. The Auto Club has always delivered for me. I would not allow a member of my family out of the house without a AAA membership card in their possession. All of this phenomenal service is available with only one contact number in my phone. After have been insured by the Auto Club for 38 years I became employed by the Auto Club as an insurance agent for 12 years. I can truly say that there are no insurance companies that offer better coverage at anywhere near their premiums. Every claim I have had has been handled fairly and timely.

Negative experience: Was looking for a new insurance company since they wanna charge 235 a month on my 2005 ford. I cannot afford that forever, or a 400 dollar cancellation fee, what do you do when you don't got money for both. Good lord, haven't your parents taught you that stealing is wrong?

Negative experience: I drop my payment off after hours through the slot on the door, only to find out they can't find it so I make the payment with my debit card. Only to find out three weeks later the check they couldn't find was cashed!!! Plus they just cashed another check and have NO explanation on how any of this could happen. The manager Brian doesn't call back when he tells you he is going to and wants to make it right by a certificate for candy.....really Time to look for much better insurance than AAA, after being a member for over 10 years that is how you are treated.

Fantastic experience: The staff was fast and attentive. Stocked beautifully with maps, books, and fun stuff for the little ones. Really shows what a AAA office should look like and carry considering the small town atmosphere you usually get in a place like this. Thank you AAA for the great service.

Fantastic experience: There cheap for auto insurance for me. And very nice and very fast. Plus you dont have to go to the dmv. You can get most of your things done there.

Fantastic experience: Friendly and helpful staff. Great prices if you're a AAA member. I went there to get an international drivers license and the whole process was handled smoothly and professionally.

Fantastic experience: I have insurance here and am a member of the roadside plan. Came here to register my car so I would not have to wait 3hrs @ the DMV. Love AAA.

Fantastic experience: Google map took me right to AAA. I had good professional help there. I only had a 10 min wait to see someone and took care of my needs a lot faster then DMV if I had gone there