AAA Hermitage Insurance and Member Services

Negative experience: If you're looking for condescension and snippy attitude, this is the place for you!

Negative experience: They like to gaslight their customers, never renew a subscription with them again. Keep harassing me by mail & receive a class action suit

Positive experience: Very helpful

Fantastic experience: Good!!

Fantastic experience: I wouldn't be able to describe just how wonderful Chelsea was to us today. Helpful, kind, attentive to detail, approachable, and thorough are understatments. A customer service experience like this one would bring me back. Thanks, Chelsea.

Fantastic experience: If you have AAA coverage this place is great. The people here are very knowledgeable and courteous and extremely helpful. I noticed when I was there they also do Dr. license photos. There was at least 5 people waiting on customers taking care of their needs and guiding them thru Penndot paperwork and also doing Notary work. I wholly recommend this place and it's people.

Negative experience: Block off half of your day to complete a basic title transfer. Avoid Carol, per the other reviews.

Negative experience: After being a 15 year member and barely using any AAA benefits after all these years until earlier today attempting to get a title and registration for our new vehicle at the Hermitage office. After waiting almost an hour, the AAA employee, Carol, whose communication was more like barking condescendingly at us decided to yell at us because she’s having computer trouble and didn’t articulate that to us while we patiently waited, then she jumped up from her chair like she’s ready for a ghetto brawl to continue yelling. Today, we decided to cancel our membership and part ways after 15 years of giving them our money because of this miserable soul’s treatment. Carol is unstable. Seriously.

Fantastic experience: Good

Fantastic experience: Went here to renew my license and get a membership. Everyone was very nice and helpful as well as friendly and welcoming. There was not too long of a wait. The process of renewing my license was simple, quick and easy. It's so nice to not have to drive all the way to Mercer just to renew my license. I am also glad I got my membership back, AAA has helped me so many times in the past. Definitely useful service to have.

Negative experience: Save you selfe the time the employees here have no idea on how to treat customers I've been a triple a member since 2000 never have I had a encounter make me want to drop my insurance.... you need to do better on your attitude ... I do not recommend I'd give a 0 if I could.... and reading the other reviews I think there is a growing issue in this office triple a needs to review at a high level ...

Negative experience: One of the ladies was so rude to another customer, it embarrassed me. The girl that waited on us was so slow. Something that should have taken 10 minutes took well over an hour. She kept answering the phone and having to switch computer screens to get information for them. This definitely was not a good experience.

Fantastic experience: Helpful and friendly. Great people!

Fantastic experience: Darian is the best. Everytime I call she is the most sweet and helpful person. AAA Customer service

Negative experience: RudE and inconsiderate staff SPECIFICALLY one woman at the front. GET RID OF HER SO WE MAY EXERCISE OUR MEMBERSHIP BENEFITS WITHOUT BEING IN AN UNPLEASANT ENVIRONMENT

Negative experience: They made the process more of a pain in rear end idk why exactly, super friendly but the local notary down the road solved my problem without hesitation. Much rather give my money to a local person than this corporation.

Fantastic experience: They were very friendly and helpful

Negative experience: They wouldn't send a tow truck to pull me out!, A member for 23 years. Makes me wonder if I can find a better alternative.

Negative experience: I've been there more the last couple months then I've been in years and I'll tell you what at least two out of the four ladies that were working when I went are completely clueless and had no idea how to notarize a paper that I needed all I'm saying is maybe you need the train better or then people are past their Prime and it's time for them to go because they don't understand just saying

Fantastic experience: Very convenient. Staff knowledgeable and courteous.

Negative experience: I was greeted by the two women working the front desk, immediately was given grief by the large obtuse one and essentially was told that I'm the stupidest person who has ever existed despite the fact that I am a rich billionaire off of my chuck e cheese franchise location. It is likely that this woman has relationship trouble at home that is bleeding into the workplace, or perhaps it's due to the candy shortage.

Negative experience: The customer service is AWFUL AND UNPROFESSIONAL. Canceling my membership today. The women that work there are unpleasant and unhelpful.

Fantastic experience: Always professional, and helpful, just like the old days

Fantastic experience: They were awesome

Fantastic experience: Very good

Fantastic experience: Good place to get State requirements for your vehicle.

Fantastic experience: Got my new driver's license.

Fantastic experience: Had to get registration, plates and title work done for my new car. They are great, they did everything quickly and I saved quite a bit of money, on the fees, by signing up for AAA roadside assistance. Can't beat paying $7.50 for a month of premium AAA roadside assistance to save over $40 off the fees for the car.

Fantastic experience: Fast, friendly, and will save you money and headaches

Fantastic experience: Very knowledgeable and helpful

Positive experience: The service was very friendly. They did a phenomenal job.

Positive experience: Went to see about taking a driver's test. However, I still have to go to Mercer County

Fantastic experience: Has really come in handy

Fantastic experience: Very informational

Fantastic experience: Don't even think of going to the DMV when this place exists. Staff are friendly, helpfully and efficient.

Fantastic experience: They were friendly and very happy to help with what we needed.

Fantastic experience: Great deals

Fantastic experience: Got my DL photo here and it's so much quicker than going to mercer. But I'm a AAA premier member so I've been there a few times and it's always a pleasant/quick experience.

Fantastic experience: Walked in and got served immediately. Staff were very knowledgeable and friendly.

Fantastic experience: Helpful and friendly staff didn't have to wait long at all.

Fantastic experience: They helped me a lot

Negative experience: Slow

Fantastic experience: Quick and courteous

Fantastic experience: Fast and good service

Fantastic experience: Great people and friendly service

Positive experience: Excellent service.

Fantastic experience: Employees are very knowledgeable, helpful and friendly.

Positive experience: Friendly service.

Positive experience: Answered my question with results.

Negative experience: Good service but paper work takes forever to come back.

Fantastic experience: Ms. Miller was a trip-saver. She did all the work for us!!

Negative experience: It does not provide the full DMV services.

Fantastic experience: Transferring a car in my name was never so easy!

Fantastic experience: Thank you so much for your help and time....it was a pleasant visit. Definitely a ten

Fantastic experience: they are very understanding

Positive experience: Very helpful and insightful

Fantastic experience: Great travel company!

Positive experience: It was okay in all just you cant give them a perfect score, they didn't do anything really over the top 4/5

Fantastic experience: Great service and staff

Fantastic experience: Great service very helpful there

Fantastic experience: Great service and friendly people

Fantastic experience: Good place and reasonable except for being a member

Fantastic experience: Best service hands-down

Fantastic experience: Very knowledgeable and great service.

Fantastic experience: Super friendly, super professional!

Fantastic experience: Very friendly and very helpful!

Fantastic experience: So nice and professional

Fantastic experience: Professional and friendly. The staff is very proactive in keeping AAA members safe with the protocols in place there. Excellent.

Fantastic experience: Fast efficient people to help with all your needs I went to renew my registration not a member so was a bit more but saved a drive to Mercer

Fantastic experience: All helped accomplish getting in safely with a text message when ready and getting a title/platefor a trailer

Fantastic experience: Fast, friendly and easy.

Fantastic experience: Prompt service completely workers are very courteous

Fantastic experience: AWESOME FAST SERVICE. I was on my way to work. I was in and out with my registration in less than 7 minutes. Professional, friendly, polite.

Positive experience: They took care of business right on time.

Fantastic experience: Very helpful customer services

Fantastic experience: I need info on monthly charges please

Negative experience: Not sure about this have yet to get to the bottom of this situation called four weeks ago haven't heard anything back yet I guess I need to call again

Fantastic experience: Employees helpful and pleasant. I obtained the info I wanted and adhesive strips for my EZ pass

Fantastic experience: Very friendly and courteous staff, they are very good at what they do, and they do it well.

Fantastic experience: Not busy the day after xmas.

Fantastic experience: Great staff and fast service

Fantastic experience: Got our ez pass. They answered all of our questions and were very friendly

Negative experience: Second trip there tried to get a title / registration fixed and they only seem to give me the paperwork to fix the registration I need that title fixed thank you very much

Positive experience: Fast friendly service. Got a TripTik while I waited

Negative experience: They wouldn't cover me due to clerical error on my license even though I had proof it was error said they can't cover me for 3 years wow

Positive experience: God's customer service

Fantastic experience: Helpful staff everyone always polite and treats customers with respect

Fantastic experience: OK people. It probably shouldn't be five stars through no fault of the folks there. In truth it is and can be tedious. Why? Beauracracy. Rule by desks ya'all. So many steps and papers to get things done with "da man" that procedures can slow to a crawl. Much like a turtle race I imagine! Just remember, it is not their fault. They frequently have to jump through state hoops to get things done for you. Tell them "thank you, have a nice day". Ok?

Fantastic experience: Nice, friendly, very helpful. Insurance agent is friendly . she explains everything in easily understood language. Wish we would have switched to her, from our state farm agent, earlier.

Fantastic experience: The girls at the office were lovely. They were very helpful on the phone as well as in office. It was wonderful to see how seamless they worked as a team to get things done together. They really care about their jobs and the customers they serve!!

Fantastic experience: Great insurance company as well as triple A

Positive experience: People seemed friendly

Negative experience: The girl who worked here was sympathetic to my case. The two people I spoke with through the membership number were not helpful at all. When my card expired I didn't have money to renew it. When I finally paid the $85 for a year they sent me a card that expires in 10 months. They say if I want a whole year I have to cancel the membership and pay $10 more dollars. I intend to buy the roadside service from my car insurance from now on. I give AAA zero stars for service, employees, and membership.

Negative experience: Very slow process...fees to process title and plates were exorbitant even as a member of AAA. ($191.00 for one truck) and ($117.00 for the second truck). My father and I were simply swapping vehicles. Took two visits both amounting to over an hour and a half. They also required a mechanic verified weights and Vin number even though the one title had been certified by a notary the day before. You ar better off sending electronically on line or mailing them.

Negative experience: I went in for a simple title transfer and being the first one there it took almost and hour. Very inefficient. The girl was brittney and very slow. She needs to get it together or get another job. Not good for business.

Negative experience: They try and bend you over unless your a memeber

Positive experience: Very helpful in all manners of business

Fantastic experience: Get your registrations, great prices for car insurance., Maps

Fantastic experience: Hattie you was efficient as usual. Thanks.

Fantastic experience: Always friendly