AAA Albuquerque Insurance and Member Services

Fantastic experience: Recently was in for MVD and insurance services. Both groups were attentive and made the title, registration and new auto insurance process very smooth.

Negative experience: A driver on my policy moved states and got their new license in NM. AAA sent me a policy cancellation notice because that driver now had an expired DL. I didn’t think we needed to notify them since they were authorities when my son got his DL at 16 and they had me add him to the policy. I sent in the DL proof 2/14. My current policy ends 3/15. On 3/14 I call AA about my policy and rate. Underwriting never reviewed my policy and it expires tomorrow. Tomorrow is Saturday and underwriting doesn’t work. I will have a gap in coverage. I’ve never had to chase after someone to do their job. Customer service all told me different things. I was told I would have coverage and today being told I won’t have coverage. Imagine this happens often and people are driving around with no coverage and didn’t really know. I didn’t get a nonrenewal so I’d think I had coverage. Go with a REAL Insurance Company that actually knows what they are doing and manages their insurance company professionally

Fantastic experience: Most of the people in this office are good to work with Aaron has been a great!

Negative experience: They never answer there phone

Negative experience: Horrible company!!! Keep looking elsewhere. They don’t care if you’ve been a customer for years with no accidents, no tickets , no late payments. They treat you like a dirtbag. Raised their rates over 40% with no notice. Then when you call and ask why? They say we didn’t raise our rates.

Fantastic experience: I would like to say, Michael Yazzie deserves a raise. He went above and beyond of what needed to be done for me. He went out of his way to help me complete what the state MVD on eagle ranch failed to help me with ! I definitely appreciate him so much and recommend if you need any assistance go to him !!! Thanks again !

Negative experience: I have been a member of AAA for over 53 years, and trying to deal with their road service (01-03-2024) is a total nightmare. Their chatbot system both online and via telephone is a total disaster. It is practically impossible to finally reach a human being for help. I am just glad my car wasn't stuck out in a dangerous situation. The tow service companies are sending out incompetent drivers and have rude people on the telephone.

Negative experience: Because you asked them to do something and they don’t do it they say they do it but they don’t. They are liars.

Negative experience: Avoid this particular AAA like the plague. Terrible customer service. They will not listen to you or respect you. If this were the only AAA office in Albuquerque I would have canceled my longtime membership. Go anywhere but here.

Fantastic experience: I have been to this office twice, once to replace a lost card and another today to obtain an International Driving Permit. They are friendly, efficient and helpful. Good experience, thank you.

Negative experience: Worst customer service they say they will call back but never do it avoiding to give you a solution. Save your money and time go somewhere else.

Fantastic experience: Wonderful and fantastic service by David! I have had another insurance company for years and my car insurance rates were super high and they doubled my homeowners insurance and I have not had a ticket in decades nor any claims on my house. My mother came in with me because she has AAA for her auto and home and recommended them. David was able to get me a rate for my homeowners that was less than half and lowered my car insurance dramatically! Do yourself a favor and go directly to AAA and they will definitely set you up with wonderful coverage at a great price! Plus AAA gives you a lot of benefits and perks which makes it worthwhile and their roadside assistance is amazing! You also get a discount for being a Costco and Sam's member:-) David did a fantastic job and followed up with me and it was a stress-free transaction. You have a customer for life! Thank you. My former insurance company had licensed agents which I have nothing against but when you go to their offices they're usually never there or they don't call you back with AAA you know you are dealing with professionals who are on your side to get you the best rates!

Negative experience: The WORST AAA experience I have ever had in any state. I went in to pick up a few maps on my way to an appointment, & was there for 45 minutes while they did unnecessary things that I had already told them I had taken care of, & tried to push products & services down my throat that I told them I did not want or need. They obviously have a quota for what they can sign people up for & literally did not listen to a single word I said or cared about my needs. I will never go into this store again. In fact, I needed to go to AAA again, & drove all the way across town rather than deal with this absolutely terrible customer service. AAA- you can do better. Much better.

Negative experience: How can AAA not be able to book a round trip plane trip with a rent a car and a 1 one hotel? Basically I was told to book it myself Wasted my time going here.

Fantastic experience: Wonderful service had to change plates from out of state to New Mexico plates Marissa Nailor was friendly and efficient. AAA Office on Montgomery street was not helpful at all!

Fantastic experience: We have been a member with them for 11 yrs . We have been very satisfied with AAA…

Fantastic experience: Customer service was outstanding! Mr. Yazzie was very patient, courteous and helped me with everything.

Fantastic experience: Excellent customer service

Fantastic experience: Our travel agent has taken care of every aspect of our upcoming trip!!!

Negative experience: Very unprofessional.Spoke with Brandy the manager regarding a claim.She acted like a child being sarcastic to me.Terrible organization.Worst of the Worst!!!!

Fantastic experience: Nice staff very helpful with any questions that you have.

Fantastic experience: I love AAA and use a lot of their products. Recently I worked with Jeromy Hockett at this branch in regards to replacing a vehicle and he was such a pleasure to work with. He responded to my queries quickly and was always friendly. He made everything so much easier for me. Thank you!

Fantastic experience: Staff was very friendly and helpful. No line to enter and has small separated waiting areas. Masks still required by mandate. Plastic barriers separate employee areas as well as employee/customers.

Fantastic experience: I've only been with AAA for a short period of time, but the personal attention I receive is amazing!

Fantastic experience: Great service, friendly staff, they know what they're doing. Q!

Fantastic experience: Very good

Positive experience: Limited knowledge of insurance available. Just okay customer service

Fantastic experience: I made a call to them about a road service plan. They were very helpful and knowledge about the plan in question and the price seems reasonable.

Fantastic experience: 1st time using AAA New Mexico the staff person who assisted me was very knowledgeable

Fantastic experience: Quick efficient way to register NM vehicles if a AAA member. Not crowded. Great service.

Fantastic experience: I have been working with this AAA office on my auto insurance for almost 3 years. I strongly recommend you to ask for Mir Sharifi. I just love working with him. He is absolutely responsive and friendly. He never left any my call without fast response. More important is that if you come to this AAA office with a goal, Mir helps you to reach exactly your goal. He is very specific and focused on your needs. He is the best AAA agent I have ever worked with in Albuquerque, New Mexico!

Negative experience: my friend car Wasn't working so well so we pulled over call Triple A and waited and waited and waited for 5 hours and then they told us that they only can take 1 person with the driver and there was 3 in the car and the guy that picked us up was Wasn't friendly at all lucky there was this lady and her son offered as a ride thank God that they were nice people Out there we did not get hurt it was scary to trust a stranger we had our car hood up And people kept on stopping in asking us if we were OK and we said yes we called Triple A they laughed and said good luck they won't come for hours if they do and they were right so sad

Fantastic experience: Went to renew my car registration, in and out. Finlly was very nice, friendly and helpful

Fantastic experience: Travel agent was great help and friendly. If you have a choice get Rachelle.

Fantastic experience: Nice people that will work with you. Last year of printed Tour books so that's a bit of a bummer. Right now doors are locked but they let you in if not crowded due to Covid

Fantastic experience: Awesome American institution! you can count on AAA.

Fantastic experience: Towing special. $42.00 for the year. Saved $67. Enough said.

Fantastic experience: Excellent customer service. Staff was very professional.

Positive experience: Could not give me a quote. No explanation, no information.

Fantastic experience: Me and my Dad went to AAA to see about getting a new title for my Dad's old truck. The people were really nice at the store.

Fantastic experience: Great, fast service.

Fantastic experience: Very professional and nice

Negative experience: Hasn't been good. Underwriting discontinued our insurance without letting us know. I found out when I called in after not getting a bill. Come to find out Underwriting will not approve our policy because my husband works as an independent contractor for Instacart. Smh....apparently no insurance will cover my car because of this. Just AAA NM didn't have the courtesy to atleast let us know. Seriously, unprofessional for such an insurance giant like AAA to stoop to such low standards as canceling our policy and not informing us of the situation.

Fantastic experience: Great experience Mr Sandoval explain everything clear to me 1. 28 2021

Fantastic experience: Dominica is a great service agent.

Fantastic experience: Great experience on the phone and awesome response time by the driver

Negative experience: No customer service what so ever

Positive experience: Very friendly and helpful, just over dramatic with this covid 19 bul chit no restroom for customers in side working on new policies no air conditioning hot makes breathing with the mask on that much worse.

Fantastic experience: Triple a always good to have road side assistance

Fantastic experience: Very good , professional service, battery was down at 8 pm

Fantastic experience: If ya need insurance or or anything else talk to Mir sharifi he is a very nice guy on the phone and in person and helps any way he can to give ya the best deal and honest and made sure had all the coverage I needed for my vehicle most places will keep pressing ya to get other stuff he didn't he let me know what it covered and if I ever chose to add to what I had to let him know and left it at that so if need other insurance y'all will who I go through I have head injury so some stuff don't understand right away so if I had to double check something just to make sure I understood it right he was patient with me made things so much easier.

Fantastic experience: Really like this Insurance!! After a year, my rates are the lowest they've been in years!

Positive experience: A must visit the tv cameras were there today

Fantastic experience: Overall experience was fast and friendly service.

Fantastic experience: Jeff and his staff are ao helpful and honest.

Fantastic experience: Very helpful - highly recommend!

Fantastic experience: Went there to get a trip map.

Fantastic experience: I changed from my long time insurance provider to AAA and are very happy with my decision. Great service, very competitive rates and good options.

Fantastic experience: Rescued me when my car battery was dead and no one was around to help.

Fantastic experience: Excellent

Fantastic experience: Helpful and courteous

Fantastic experience: The best costomer service from ANDY SKOUSEN. PLEASENT HELPFULL.WOULD RECOMEND.

Fantastic experience: Alway helpful especially planning trips

Fantastic experience: I use AAA New Mexico, I needed an international drivers I'd, so went to AAA. Not hard to get, easy, and needed to drive in Ireland.

Fantastic experience: Great place for car insurance and road side Hazzard.

Fantastic experience: Great service and welcoming smile at front desk. She helped me update records and I didn't have to wait!!

Fantastic experience: Best place on Earth for MVD/DMV services and insurance.

Fantastic experience: I use the AAA on Coors in ABQ. They are very helpful when I go see them. When I called a few weeks ago, shortly before Thanksgiving, the phone rang a long time before it was answered and it turned out the person was in Las Cruces! She was pleasant and helpful as much as possible, given her location- I was calling about trip information. In regards to the roadside services of Triple A, we have always been satisfied with these. My only issue is occasionally it can be a long wait for the tow truck to arrive. ( over 45 min) However, they have always been able to solve the problem or tow us, etc.

Negative experience: If you expect a company to respond to your concerns, then AAA of New Mexico IS NOT the company for you. You can do better. You deserve better.

Fantastic experience:

Fantastic experience: Very good service, very polite and informative.

Positive experience: My insurance agent is professional and friendly. Unfortunately my rates are increasing due to the amount of auto theft and crazy speed demons causing accidents. I'm not sure how they compare to other insurance companies. Be aware, they won't pay you the full amount of what your vehicle is worth when you have been in a accident even if it wasn't your fault. AAA's MVD department are limited with the service they provide.

Fantastic experience: Very helpful and great customer service!

Positive experience: This particular Triple A, office offer's a little bit of everything. I personally insure my automobile there and also have my renter's insurance with them also. They also have a wide range of services besides excellent insurance rates. This store also offer's many vacation packages that you can come in and browse to see if you're interested in the many locations to have fun. Not only do have very knowledgeable staff working there to help you out with any questions about any destination you may like to visit. Their always willing to help you out with anything you may want , Oh! did I mention that they also offer pass ports, they have the whole set up so you can get up and go . Those that have Triple A insurance can pay your bills right up front at the service desk as soon as you walk in. Believe me this saves on having to mail your payment in saves time too. They have a bevy of I information in the way of brochures explaining everything and anything concerning places you may love to see. Not only here in New Mexico but all over the world. Believe me theirs a little something for everyone. Their store is clean and well maintained and yes they have restrooms for their customers. Theirs ample parking and easy to get to off of Coors Blvd, as a matter of fact you can see the place from the street. The agents are courteous and will answer all your questions. I'm not sure what their hours are but you can always call to find out. Check it out when you get a chance, I'm sure you won't be disappointed.

Fantastic experience: I love AAA

Fantastic experience: I visited this place to get an international drivers permit. They gave it in less than 10 mins. Super fast service.

Fantastic experience: Friendly service

Positive experience: It's nice to have help I needed a tow and AAA came through with the toe I was just surprised that it was only a 3-mile first free where the 3 miles an hour disappointed

Fantastic experience: Very helpful and fast

Negative experience: Member for 16 years, rethinking that. I wanted to purchase travel health ins., receptionist said an agent will be right with you. Then later tells me the agent is out to lunch.. can you wait. I did...then she comes and tells me the agent has another appt. So either they are incompetent or another customer came in that is more profitable!

Fantastic experience: Hillary always makes my insurance experiences great And she is very sweet 5 star service for sure!

Negative experience: Same thing has just happened to me as to Angela in the other review. Got a quote, took my payment, and I signed the paperwork. Now I'm told I owe $169 more. Got it down to $140 but it still is the principle of the whole matter. I received a quote and it was a signed agreement. NEVER sign with AAA!!!!!

Negative experience: I discontinued my insurance membership with this company in Feb 2018 because Jeromy Hockett at the coors branch doesn't know how to do his job. He screwed up my insurance policy and got me mixed up with another account. After i discontinued my insurance, these guys tried to collect more money out of me by saying that 1) i didn't pay my premium for March 2018 and 2) that i didn't have coverage for when i canceled my policy. They thought i was stupid that i was going to cancel on policy without having another insurance policy in place. they tried to collect more money from me even after i had statefarm send them a policy cancellation notice (in which they didn't want to accept because they're stage 5 clingers) and chose to send me to collections. I ended up disputing with the credit, which was really easy and they removed it from my credit report. Moral of the story, don't get involved with pyscho company like AAA because they can't handle divorces very well.

Positive experience: Nice friendly folks who are very helpful.

Fantastic experience: Thankful for AAA for sending out SOS Towing. Dave and Angelo with SOS were so helpful!

Negative experience: They just keep transferring me to different people and i would get hunged up on when waiting for live associate. Still waiting for associate to give me a call back going on two weeks.

Fantastic experience: Great service! My whole family uses AAA. Last month I called them to replace my battery so I didn't even have to take my car in to a shop!

Fantastic experience: Super friendly and very helpful

Fantastic experience: They have my house and vehicles all covered.

Fantastic experience: Paid my bill and the service was very good.

Negative experience: I am a new member to Triple A. I have had a really horrible experience so far! Do not provide this company with any credit card information. Unfortunately they will over charge your card without authorization. It's thievery and bad business. I am switching companies as soon as this policy expires! Do not waste your valuable time or money with this company.

Fantastic experience: Booked our trip to Punta Cana with Yvonne. She made it really easy and exciting!

Positive experience: They did not call me back as stated, though I am a long time AAA member.

Negative experience: Stopped by in person to get assistance with obtaining discounted tickets to Elitch Gardens in Denver as advertised by AAA’s website. Instructed the rep that the website was not cooperating with single day ticket purchases but zero attempts were made to even ask for my member number, fake click the keyboard, or even a pretend phone call. I was redirected to the obsolete website. Helped myself by calling the Denver AAA office directly who were able to assist me with common sense customer service and solutions to this issue.

Fantastic experience: helpful staff

Positive experience: Great insurance

Positive experience: Helpful

Negative experience: Not giving them a very good rating for roadside service we waited there for five and a half hours 30 miles out of a town it was a joke my husband ended up as sick as he is having to try to change that tire on a fifth wheel we were not happy with him and find that they are more expensive so we dropped him and went with USAA great outfit good insurance. ND

Fantastic experience: Its insurance... Joining in person didn't get me perks!

Fantastic experience: Great place.