AAA West Metro

Fantastic experience: Friendly fast and knowledgeable

Fantastic experience: Super friendly and efficient service! Walked in with my IDP application and no photo and walked out with an IDP 10 minutes later.

Fantastic experience: I went in for help with signing up for a passport. They were very helpful, I spoke to Aaron he took my passport picture and gave me all the paperwork I needed to fill out. He also gave me a list of all the locations to finalize my passport. Made suggestions of where might be a good location for me to visit. Because I am a AAA member no charge.

Fantastic experience: Very easy to get a foreign license!

Fantastic experience: Getting my international driver's permit took less than 10 minutes. I even got the passport photo done there as well. They were great!

Fantastic experience: Many thanks Aaron for his help with my international driving permit I enjoyed working with you thank you!

Fantastic experience: Easy and fast service. I come here when I need an international driving permit.

Fantastic experience: “Scott Johnston & Aaron Varcasio have both been very helpful, speedy & successful today. Head over to now to get your travel needs with the best holiday promotions.”

Fantastic experience: Came in today close to closing time to get an International Driver's Permit and was pleasantly surprised with the quality and efficiency of service. Both employees who helped me were very nice and great to work with. Though it matters less, the interior was very clean and inviting, making the whole experience feel less like the DMV and more like a library. Thank you for your service and keep doing exactly what you're doing.

Negative experience: Not professional at all. Very deceiving!

Fantastic experience: We were a day away from our trip to Europe and realized I needed a European drivers license to be able to rent cars in Spain and Italy. I went to this AAA branch during lunch and was out in under 20 minutes with my fully endorsed European license. Our trip to Europe was saved.

Fantastic experience: Good people, staff were very friendly. Got my international drivers permit easy! One stop shop. Just show up, fill out an application, take a photo, 10 minutes tops.

Fantastic experience: Fast and friendly

Fantastic experience: Great team and so easy to get your international drivers license there.

Negative experience: Have had three tow truck come and leave because they don’t communicate with the tow companies they use properly. Each one shows up doesn’t have the clearance to get in and left telling me they’d pass it on to the AAA dispatcher. Nothing happens but another one shows up and can’t help. Also have been hung up on by one customer assistant over the phone. Cancelling my service immediately.

Fantastic experience: next to Safeway... easy access and parking.. never been in.. probably won't.. I'm a 55 year member and although would like to make it to the next milestone.. have had a bad experience asking for a tow.. they are overall not the service provider of old. .

Fantastic experience: Great service! I have been to other branches and the notary services here and photo passport services here are amazing. Thanks to the great staff here to meet all member needs! I only wish I had recorded the names of the two ladies who helped us - the notary and the lady doing the passport photos- they helped my husband get his documents done and sent off! Great service.

Negative experience: Tonight, 4/12 - I am stranded alone in Evergreen for over 4 hours waiting for an assist with a lock out. I have NOT received updates. I have had to call in for updates and been put on hold while a technician is located. There is something very wrong with this current system - as a solo female in an unfamiliar place there is no regarde for my safety or comfort. It is COLD, dark out and no place to walk to close by.

Negative experience: The worst AAA. Brittany Gave me Triptik with the wrong route that was an hour longer than what google shows & claimed to not be a Travel Agent when asked why they did that. Why are you claiming to be travl agents if you're not? Monika assigned to help me did not know how to change eoites, look up weather or hotels on the route. The only efficient person was the one doing hotels which is a different person than the one eoing routes so you have to give all your info twice . Now they say they can't see me for an hour because they have an appointment. When I called to make an appointment, I was told that I don't need an appointment. What a clown show

Negative experience: If you haven't had insurance for at least 6 months don't bother wasting your time these people will not insure you at all

Fantastic experience: Monika is so great to work with! Takes you through the process with super nice energy and you’re done in 5 minutes. Thank you!!

Fantastic experience: Friendly staff. Most helpful.

Fantastic experience: Brittany was amazing. I was in and out in less than 10 minutes for an IDP. And I didn’t have any paperwork done ahead of time, they were super efficient

Fantastic experience: After 17 years with another company, with bundling car, rental, umbrella, my premiums went up dramatically. That was with an excellent driving record and no claims. When I called to ask why they said their company was targeting CO because of many bad drivers and many more accidents than anywhere in the US. So they've lumped us all into a group and no one is excused. That's when I called Metro-West AAA. I got Elizabeth Anderson and couldn't be more pleased . I went in with copies of all my policies and the result was same coverage or better and $1,000s of savings. It was well worth the couple of hours of my time. I highly recommend AAA.

Fantastic experience: Helpful but they took a long time to arrive

Fantastic experience: Helpful

Negative experience: Not sure what my membership is paying for if the tow truck doesn’t show up. I don’t care if it’s Sunday, I shouldn’t have to wait 6 hours for a tow if the weather is normal. And now it’s 11::30pm and am told not to wait up. Not ok.

Fantastic experience: Monica is so incredibly helpful and kind. I would use this AAA again just to work with her!

Fantastic experience: Fast service!

Fantastic experience: Went to get my international drivers permit for a Europe trip and the staff was friendly, helpful and comical! It was an awesome experience. I am not an AAA member, but they were still able to take care of what I needed complete!

Fantastic experience: Good,fast service! Don't remember drivers name but he was very friendly and professional.

Negative experience: I have been a aaa member since 2007 and used their services twice. Today I needed a tow truck. I was given a time estimate of 45 minutes. I am now sitting beside the road 4 hours later and it is getting dark. I have contacted aaa several times trying to get an arrival time. With the exception of one representative, they have been incredibly rude and condescending. I was just informed a tow truck could get here "anytime today" up to midnight. If your signing up for this service just in case you get stuck on the side of the road, don't count on getting any help!

Fantastic experience: Trustworthy.

Fantastic experience: Very helpful staff. Got my international driver's permit in just a few minutes.

Fantastic experience: Great place to get travel info. We have our home and auto with them. Easy to work with them. Great team. We bought a new car from them. They made it seamless and a very pleasant experience.

Fantastic experience: We my sister and I want to thank Monica and Faith at the Wheatridge Store on May 18th just be for closing for their awesome attitudes. They where very helpful, kind, pleasant, knowledgeable and professional. I had never been in store but I assure you I will recommend it to every one I know. NICE to WORKING with these young lady's. Do what ever it take to keep these lady's you are very lucky to have employee's that like their jobs and it shows. Give them a raise Please. The store was very interesting to look around and the displays were done nicely.

Negative experience: I had my car towed with Ace Towing through tripple A for a mechanical issue. My mechanic informed me that the tow truck driver bent my tire rod during the tow and it was a $500 repair. The towing company has failed to return my calls. Very dissapointed.

Fantastic experience: When you need travel advice or paperwork to travel abroad, AAA's team has you covered. Excellent experience!!!

Fantastic experience: Exceptional and quick service, 5 stars!!

Fantastic experience: Fantastic folks work here!

Fantastic experience: Very professional and fast with giving quotes.

Fantastic experience: Went there to get my IDP, and the service was quick and professional. They have a full service travel agency in there, that was kinda cool.

Fantastic experience: Always have great information. Unfortunately the lady at the desk says they are low on a lot of things since Covid. Hoping they get back more info. Also apparently a lot of the information is now going online. That is disappointing to those that want maps and books vs online things. Think about those of us that want something in hand, too! Please!

Fantastic experience: Super friendly and helpful. Was in and out for an international driver's license in less than 15 minutes.

Negative experience: Did not go there

Fantastic experience: The 2 employees that helped was very helpful.It is great to have customer service

Positive experience: This review is directed at AAA, not this office, per se. I have been a member for 38 years and have never had an issue with my account until 2022. My membership expires on 6/30 annually and I usually send a check on or around the 3rd of June. This year I decided to make my payment by a credit card, I completed the renewal form and mailed it in the envelope they provided, on June 3rd. I received a text message recently claiming that AAA had not received my payment and when I called today, 6/23/22, the agent blamed the USPS. I realize that mail delivery is slow, however, it does not take nearly 3 weeks for local mail delivery. This really concerns me since I believe that AAA has dropped the ball and now I have to worry about identity theft and that my credit card information is floating around somewhere. I am considering cancelling my Plus membership since I rarely use it. Update: I tried sending an email to the address provided in their response, it is invalid.

Negative experience: Worst experience ever. Mass resignations of Travel Agents made it impossible to confirm my reservations. I then was referred to other offices who never returned my call. Never again.

Negative experience: I went in for a IDP (International Drivers Permit) and when I arrived I was informed that I would have to go to the Walgreens for the photo needed because there camera was down, not the end of the world but certainly an annoyance as this now required me to spend an additional $15 (again not the end of the world but annoying). After completing the application and getting the permit sorted out there was a lot of issues trying to check out. Took about 5-7 mins as the credit card processor was having issues. Again, not the end of the world but again annoying. Now fast-forward 10 days and I check my credit cards and I have been charged 3 separate times for the IDP (used multiple cards to see if one would have better luck). I called AAA to let them know I had been charged to many times and they claimed that I was only charged the one time even though I have proof of the multiple charges. So essentially I paid $60 for the $20 IDP. Thanks AAA. You never cease to amaze me.... You respond and include an email address that is not legit, likely to make people think you address issues. Nice.

Fantastic experience: We just got our international driver’s licenses here. I’m and out in 20 minutes. Spectacular lady behind the counter.

Positive experience: Went in for an International Driving Permit. Their phone message said it was available. At the store I was told that their camera wasn't working. Wasted trip. The clerk wasn't able to help my search for a passport holder with a window for a Vax card. I had to find one on my own. Nice store, good product selection.

Fantastic experience: They have great customer service and reasonable rates.

Fantastic experience: The lady I talked to was very helpful and covered every detail that I needed AAA even with the transition that is going on with the new system for dispatching and all that the driver that I had was talking about it because it took quite a while for my toe from when I ordered it but what can I say it's AAA you guys are great keep doing what you do..

Fantastic experience: Always a very efficient and helpful AAA

Fantastic experience: Cannot say enough about this organization. They just take care of things, period.

Fantastic experience: Very helpful staff! I purchased Euros for an upcoming trip and the process was painless!

Fantastic experience: Great customer service!

Fantastic experience: It was a birthday present for my sister. She loves this gift and I do too. It's just a nice peace of mind gift for her.

Negative experience: We have been customers for years. It's been a while since we used their travel agents. Emily Clement at the Wheat Ridge office waited on us. We're experienced travelers, but like many haven't traveled much recently. We were planning a trip to Italy. Emily, told us Many Times, how anxiety provoking international travel is now. She told us that unless we do ( perhaps) a Viking Cruise , that the anxiety would be terrible. She got her wish. We cancelled our trip. I doubt I will EVER go back. I feel her entire focus was to scare us into purchasing.a cruise. We will miss a well need vacation due to in part her fear mongering behavior. Please beware, I would hate anyone else to miss out on a dream vacation. Our experience with the rest of the office was fine. DH

Negative experience: Rude people

Fantastic experience: ve moved to another state now but when visiting CO always enjoy stopping by this store. Employees always helpful, nice lay out....

Fantastic experience: Thanks for getting me home always have great expériences

Fantastic experience: Super helpful location! I had questions on how to apply for the International Drivers Permit and they answered all of my questions. Thanks so much guys!

Fantastic experience: Great people to deal with. Mask thing a bit much for me but, if it molifies others, ok

Fantastic experience: Very helpful and knowledgeable

Fantastic experience: Super friendly and attentive staff. Spacious and packed with 'trip worthy' gear. Maps, guide books, luggage, etc.

Negative experience: I didn't get the quote I expected so you're not getting a five-star

Fantastic experience: Excellent customer service. Very good rates was able to save some money.

Positive experience: If you go in at 4:45 BE AWARE THEY CLOSE AT 5:30!!! They will not like it and they'll be sure to let you know. We got our IDP there it only took about 15 minutes.

Fantastic experience: Mike was an amazing help.

Fantastic experience: helpful staff

Fantastic experience: Great service

Fantastic experience: Very awesome staff!

Fantastic experience: I love the place it has everything. Travel, car insurance luggage. One stop shop. Everyone with a car should have AAA

Fantastic experience: Friendly and helpful staff.

Fantastic experience: Love it my dad's been with you guys for 23 something years he just passed away November 3rd

Fantastic experience: Very good passport photos. Also gave me a passport application. Great customer service!

Fantastic experience: The best. Use to work in Tampa on West Shore.

Fantastic experience: Most helpful service quick always on time

Positive experience: Good customer service. Sad that they don't offer free passport photos with AAA Plus members...apparently it's a Colorado thing and definitely no fault of this location

Fantastic experience: It's got really cool travel inventory.

Fantastic experience: Our drain was backed up and flooded our basement. Kay Gee was sent out not even 5 minutes after we called and fixed our problem in under a hour. Amazing service!

Fantastic experience: Open 24hrs always the best

Fantastic experience: I called regarding, the driver of a AAA logo'd tow truck making an illegal, potentially dangerous maneuver.next to a hospital, and expected a standard, disinterested response, and was pleasantly pleased when the AAA rep on the phone seemed to take a sincere interest in my concerns. She assured me that AAA, as an organization, takes it's driver's behaviors very seriously. She took down the relevant information, thanked me for reporting the incident and promised that it would be submitted through an automated process which AAA had established years earlier. It was a customer service interaction which one rarely experiences these days.

Fantastic experience: Our travel agent Laura Cooper was a he best.

Fantastic experience: I would also like to add to any AAA DRIVER Towing a car with life safer installed that if you can check the fuese that might help. my car need towed because lifesafer wouldn't work found out it blew a fuse dident need towed had known fuse was blown . could save time you guys tow a lot of cars with that device installed in hope this help you and the next guy !!!! :)

Positive experience: It's a good place to go to for your traveling needs but not car insurance. I went there to speak with an insurance agent (John G) about getting quotes so I can purchase a vehicle. John gave me a quote and it was a little high. He said for me to send him some other vehicles so I can have an idea on what I would be working with. I sent more than a few vehicles for quotes and I have yet to hear back from John G. I do understand that agents get busy, but at least tell me that you haven't got to it yet or something. Don't leave a potential client in the dark. Happy to say that I got car insurance with another company and have been blessed with a new SUV! If anyone goes to this AAA office, ask for another agent for your car insurance needs.

Positive experience: Great service.

Fantastic experience: Celebrating

Fantastic experience: Very friendly and helpful staff.

Positive experience: Exchanged currency recently and everything went very smoothly, until I went to pick it up that is. The lady working the reception was extremely slow at typing and couldn't remember anything I told her, it was fine and I am patient so it was okay, but I could imagine if someone was short tempered they might get really angry with her. She was sweet and very personable though!

Fantastic experience: Simple and easy.

Negative experience: I cant say anything nice. The one at 38th the people who work there don't seem to have a clue about what the customer wants.

Fantastic experience: VERY helpful staff, just excellent service, friendly & efficient.....

Negative experience: Sorry, bad experience with aaa

Negative experience: Like a trip back in time with your grandparents.

Positive experience: Staff were very helpful.

Fantastic experience: Kool

Negative experience: Customer service was overwhelmed whole I was there, they were helpful and very cheery, but took way too long.

Fantastic experience: Wonderful place, amazing staff!!!