AAA Dayton South

Fantastic experience: Great place to do business. Great customer service. Just a wonderful company to do business with

Fantastic experience: Good, fast service.

Negative experience: Totally rude refused to assist me even told me they had nothing to do with my issue nor with membership

Fantastic experience: Great people great service if you need insurance for your home auto car boat motorcycle this is the place to go also if you join AAA they will help you with your travel plans

Fantastic experience: Ed was very nice and extremely helpful in the process of switching insurance companies. Thanks Ed!

Fantastic experience: Randy is the best travel agent!

Fantastic experience: Friendly service and immediate response in our emergency

Fantastic experience: Excellent service, came in looking for information on how to submit a reimbursement request due to a situation involving roadside assistance and towing. Dylan at the front desk helped me out and gave great advice for my situation. He told me how to go about submitting the form as well as who to contact, and it was a very smooth process. Would recommend.

Fantastic experience: Great service, professional and knowledgeable. Same day service with appointment. Able to give an accurate diagnosis.

Fantastic experience: Friendly staff. Seemed genuinely interested when talking.

Negative experience: Great service specially if you travel and have kids. I have 2 separate account and the top teir ones. For me and wife and the kids that I pay for and have had for years. But don't expect any mercy if they sent out some back yard tow company and they damage your car and don't want to pay for it because of some fine print non concern items. Bottom line is they contacted this company not me. This your company damaged my car after the motor blew up but damaged it getting the locked keys out of my car that they locked in it and left without saying anything and had to come back same hour of drop off. I own the car pay me for my damages and let me fix my car myself..... do better AAA. But I will probably not be renewing after this term... very sad

Negative experience: Long time customer. Just called and canceled my membership. 4-10-24: My wife's car won't start. Dead battery. I jump the car and she makes if home. 4-11-24: Car won't start at our house. I am at work, but I have AAA come to replace the battery. I pay $267/year for the premier membership WITH BATTERY REPLACEMENT. It says it on my account and in the fine print. Driver calls 2 supervisors and they refuse to replace battery. Says it needs "charged" and not replaced. (Battery is 5 years old). 4-12-24: Wife gets stuck at work AGAIN because car won't start. I buy a new battery from Costco and install. (AAA wants $210 for battery, Costco had it for $135). No issues with the car ever since. Starts, drives perfectly. Gee, could it be the battery was bad and needed replaced? I immediately play phone tag with AAA customer service and eventually file a reimbursement claim for the battery replacement. 5-14-2024, they deny my claim saying the battery needed "charged". I have had AAA for roughly 24 years, either through my parents or my own plan. I just canceled. I cannot believe this company is willing to do this to a loyal member and make then jump through all these hoops when IT IS INCLUDED IN MY MEMBERSHIP. (Additional info, they initially refused multiple times to replace my battery because "they don't do that any more". When I showed them my policy where it explicitly states I get 1 free battery a year, they admitted the mistake and that it IS included in my plan, but still refused battery replacement.)

Positive experience: Friendly but could not help us with TSA pre check

Fantastic experience: Very friendly and helpful staff the manager haa a great personality

Fantastic experience: Planning 50th anniversary trip was amazing. Randy was so helpful!!!

Fantastic experience: Got there quickly

Fantastic experience: Stopped in the store to pickup a few AAA maps. The gentlemen staff went way over & beyond to accommodate us Extremely friendly and helpful.

Negative experience: I booked an appointment at 8:30pm and I was told 10:59pm would be the latest I would be contacted. I was never contacted and now I have to book $70 worth of Ubers to make it to work tomorrow. All of this for a simple jump start. Thanks!

Fantastic experience: Whenever I'm planning a trip. I check with AAA for tours and info. They are always very helpfu

Fantastic experience: Paid bill.in and out quick

Fantastic experience: Very nice and helpful people. Lots of travel info and brochures for AAA members.

Fantastic experience: fast professional service.

Fantastic experience: Very helpful in getting me a good deal price wise with the Premium membership. I had actually cancelled a year or two ago due to finances. Don’t you know my car broke down last week and I had to have it towed?!?! Live and learn!

Fantastic experience: They are friendly and professional work for creating the internal driving permit. It's fast work as well.

Fantastic experience: Great people.

Negative experience: Don't use triple A because dispatch was proven wrong she said she lost my order. Insulted me. And then had to wait over 3 hours on the highway. Because she thought it was funny..I was scared for my life strange kept stopping. I'll never give them money agaun

Fantastic experience: Took Longer on the phone getting service then it did the technician to come out & unlock the door

Fantastic experience: Very nice AAA store

Positive experience: Have an update, may be kind of long, but please read. When booking, the agent didn't add trip insurance or transportation from Seattle airport to the ship in Vancouver. Once I paid off the trip, he ghosted all my calls! It was a true struggle to get transportation to the ship, got trip insurance online. The location manager was no help in having him return my calls or with her helping me either. Leading up to our trip of a lifetime had no excitement due to taking care of these and other details I would expect the agent to take care of. I have been a member for 25 years and my daughter had been for 10 years. Really expected better treatment from AAA!!! When membership came up for renewal, neither of us renewed!! My advice to All is, run from here!!!

Fantastic experience: Very helpful staff, answered all my questions!

Fantastic experience: هذه هي شركة الاجربل ٨ ايت..الافظل في العالم..صدقني يفعلون لك كل شيء..تعطل في الطريق وتريد وقود نعم كل شيء كل شيء باختصار!!!!

Fantastic experience: Friendly staff, great service

Fantastic experience: They were very helpful with our trip needs

Negative experience: The facility itself is clean, the shop has many miscellaneous items to browse through, and the associate at the counter was kind when directing me to my appointment. I had an appointment with Karen Puckett to discuss traveling overseas with my family this spring. At the appointment, I purchased flights and we discussed accommodations. She said she would need a few days to browse through options, but that she would get back to me by the end of the following weekend. It has since been over a month and I have not received any communication from her. I sent three emails to follow up, but I have evidently been ghosted by my travel agent. I wish there was a way to review one agent rather than the whole location, but I am disappointed enough in my experience to warrant sharing anyways. If I receive any communication from the office or an agent explaining the lapse in communication, I will happily amend this review.

Negative experience: Travel agents are not helpful

Fantastic experience: Service was excellent, no complaints at all

Fantastic experience: I was super impressed with this location. It seems like a travel and insurance agency I have heard about from the 60s. Great customer service, friendly interaction, and reasonable prices. Just going in here made me excited to travel. I hope more of these types of places will become available.

Fantastic experience: We like going here for our AAA needs and questions. Just old fashioned and like to actually talk to people. They are very helpful.

Fantastic experience: Cory is a great person and very knowledgeable about insurance.

Fantastic experience: Excellent service especially roadside assistance . Contacted agency and AAA flatbed tow truck was dispatched with 20 minutes of my call. Professional, courtesy service and constant contact via text and/or phone call to update progress to the automotive shop. Thank you for the assistance.

Fantastic experience: Great

Fantastic experience: Booked my cruise with the travel agent, Randy McGowan. He took good care of our requests.

Fantastic experience: Always professional and knowledgeable staff. I've given up using travel websites in favor of an experienced agent.

Fantastic experience: Great service

Fantastic experience: Very fast and friendly service

Positive experience: Last minute call to get info to Myrtle Beach and the help was fine but maps were outdated and no useful coupons

Fantastic experience: Randy was a great help with our trip to the UK!

Fantastic experience: It was superb experience. I went in to get my idp form so I can drive in Spain. The lady helped me out. She took my picture too so she can put it in the booklet. Even tho I didn’t had the member. It was my families so it was bit pricey but I had a nice service from them. Good luck !

Positive experience: Upset they are going to put travel books on computers and not in paper. Can't look at a computer when stopping along a route. Why have a membership.

Negative experience: My father has been waiting on lockout service for 7 hours as of now. Called at 7:30 PM, March 21st 2022, now 2:30AM. 46 year member. I wouldn't recommend AAA to anyone. UPDATE: 3:17 AM call from AAA. Was just told by AAA Warren County dispatch that at 7:30-8:00 PM each night that drivers stop working for the day, and Springboro and Franklin calls are held till 5:30-6:00 AM when drivers are scheduled to work again.

Fantastic experience: I was devastated when my car would not start and I needed to go to the hospital to get my brother. Thank you AAA for starting my car and relieving the stress. I will never be without AAA again !!

Fantastic experience: They are helpful and no long lines

Positive experience: I had a rough time at first but in the end I received a new battery.

Negative experience: I am very disappointed in the service that this AAA office provides. I worked very closely and frequently with the corporate headquarters in Orlando, Fl and they were warm, friendly and enthusiastic. A smile and an instant welcome was always present. I had my home/auto insurance through them and as a Director of a Marriott Courtyard responsible for the annual marketing. The art department at AAA worked with me on very tedious yearly advertising submissions that had to follow Marriott’s Guidelines and those of AAA as well. It was a major project that took weeks to complete each year. I can never praise them enough for their professionalism and making my job a lot easier. You can imagine my dismay when I would call or walk into the Centerville Office when 2-3 receptionist are sitting on high stools behind a counter with no customers in sight, and there is dead silence. A reluctant greeting would eventually spill out with the proverbial, “can I help you”? I just needed my proof of insurance card since I don’t have the means to print one myself. I am not going into detail over the 3 Ring Circus of trying to care of this over the phone. Ed is my agent and I always appreciated him, but I can’t seem to get to talk to him or see him anymore. I was just on hold for about 10 minutes with them as I bought a new car and the right thing to do is let your auto insurance company know. They hung up on me!

Fantastic experience: Karen Puckett was my agent, very professional and friendly. Would recommend using her at AAA.

Fantastic experience: Good

Fantastic experience: Saved me about 200 bucks on my car and renters insurance. Will be seeking out Corey Gabriel for my homeowners insurance in a few months. He is fantastic, be sure to ask for Corey!

Positive experience: Monday was a disaster! Sat in my broken down car for over 4 1/2 hours. Finally gave up and got a ride home. Tuesday, when I called again, was great. The fellow that came to tow my car was efficient, kind and an overall excellent

Fantastic experience: Everyone I've dealt with at this office has been extremely helpful, knowledgeable, and polite. Sometimes there have been lines but the staff is very efficient and work very hard to keep wait times low.

Fantastic experience: Very helpful !!

Fantastic experience: It was so nice and clean looking. Very helpful staff.

Positive experience: Knowledgeable and helpful for travel information.

Fantastic experience: Great place and the manager was fantastic. Helped us greatly on our trip and even recommended a event along our travels we laid over extra day to partake of. Thanks AAA

Fantastic experience: Knowledgeable and friendly

Positive experience: Haven't heard back relative to My visit there

Fantastic experience: I called to see if I could get a discount from a car rental company. The gentleman not only answered my question but he arranged the rental for me. All I had to do was show up at the convenient location.

Fantastic experience: Stopped in to renew 34th consecutive year on 2nd membership run (had business account in early '80s lol). Kathryn handled transaction quickly & efficiently - plus recorded my selection of updated tourbooks and maps the same way. She provided a totebag to carry my items, and gave me a flyer explaining the upcoming transition to digital for future tourbook editions. * Great Job!

Fantastic experience: Stopped for free notary services for members.

Positive experience: The girl at the front desk today was extremely rude and hateful!

Negative experience: Rude.

Fantastic experience: Friendly service. This has always been my favorite AAA office.

Fantastic experience: Had a great experience the food was delicious and the lady at the drive thru window was very nice and helpful she asked if we had tried the Ranch Blackened dip we had not but it was great

Positive experience: They were closed once I got there

Fantastic experience: Excellent customer service from the women who waited on me.

Fantastic experience: Just great...

Fantastic experience: Very knowledgeable staff. Helped me with my international driver's license.

Fantastic experience: Lori assisted me in renewing my yearly membership. She was very professional and since I am a military veteran she helped me save some money and add an additional family member to AAA coverage.

Fantastic experience: I love visiting this branch. Since the very first time I walked in they have treated me like family. They always go above and beyond to make sure my needs are met. I highly recommend them for both travel and individual membership.

Fantastic experience: Friendly, followed Covid safety standard and quick in and out service.

Fantastic experience: Very friendly people.

Fantastic experience: AAA always great service

Negative experience: I used two insurance agent to get me a quote and eventually a policy Through AAA agents. I switched from my policy because a great deal was offered. I made my first months payment. Come two and a half weeks later I do some calling and I find out that I'm not insured. I called and called Patty and Lisa from the Dayton south branch only to get voice mail. I called the number on the internet and no one could help. I feel like I don't matter and that I am not valued right now. Going on to find out the when shopping around other companies have me listed with my old company under a weird policy. And when I called my old company, they said I wasn't insured with them. Wow. And this would hinder me from getting a good rate with other companies. So displeased, But I'm Black. I don't matter.

Negative experience: I called the office to have a trip tic emailed to me. The girl never sent it to me! Horrible customer service!

Fantastic experience: Very helpful and courteous.

Fantastic experience: Quick service and good toughers.

Negative experience: Ask to speak with supervisor about my renewal.. No call backs

Fantastic experience: I would like to personally thank Brena for her wonderful customer service! We even had a lovely conversation during the time we worked through my issues. She had that "get to it" and "dig a little deeper" attitude that goes a long, long way in life. Problem solved and I feel really good about it! Thank you!

Negative experience: انهم روعه جدا أنا أحب اجربل أي AAA I LIKE THIM AND THAY VERY GOOD..

Fantastic experience: Tell were timely, helpful and professional.

Fantastic experience: Totally friendly and professional as always. Been a member with AAA for nearly 20 years now. Went to renew my membership today, and Murphy did a great job of answering my questions, and getting things renewed.

Negative experience: Called and spoke with a man who said if I came to get my car out the first day it was towed he would let me get my paperwork out of it. Well go to get my paperwork out and was told there was no chance that was said. So I guess that man doesn't exist? Very unprofessional and will give you the run around just to make a extra 30$ holding fee.. Trash.

Fantastic experience: The people who work here are awsome

Fantastic experience: As you know AAA is one of the worldwide leading roadside service agencies in the United States. With that being said, you know all other agencies are not up to the task join AAA your love it.

Fantastic experience: Friendly service

Fantastic experience: Murphy was outstanding, amazing! Everyone in this office was cordial and kind and pleasant!

Fantastic experience: Very friendly and professional employees. I dealt first with Lisa and then with Bre.

Positive experience: They are not a full service station.

Fantastic experience: Very helpful and efficient.

Fantastic experience: Great service and good responce

Fantastic experience: Generally quick and efficient service