Oussaden Tours & Travel

Fantastic experience: The best travel agency Oussaden you can deal with, very patient so professional Ayda always help me and find me the best deal Also Lahcen the guy you can account on him to make the transaction so easy Thank you so much for all your amazing service

Negative experience: We were a group of 6 persons from NJY. We had a 12 days private tour around Casablanca, Fes, the Sahara desert, Chefchaouen, Marratech etc. As photographers, We spent a lot of time taking photos and our guide / leader Lahsen was able to help us to find the scenic spots in different cities and areas. The hotels / RIADs arranged by the MTC were very nice and we all had an enjoyable time in Morocco.

Fantastic experience: This agency was a life saver!! I had an emergency in September and they were able to come through for me. The staff were very friendly and helpful. I highly recommend their services to anyone who need them! Thank you to Oussaden Tours & my life Saver all the time ❤️ Sanae Abid

Fantastic experience: Oussaden Tours is the best Moroccan travel agency in the US, they have been helping the Moroccan community for more than 3 decades, I have witnessed they courtesy and communication in New York and also in Washington DC, Thank you Oussaden Tours for all your services and support, wishing you guys more success and great work.

Fantastic experience: Aida is amazing plus great deals and no interest payment plans

Negative experience: Please BE CAREFUL!! These people are THIEVES!!! For more than 15 years I have been booking our flight to Morocco with this agency. We are a family of 6. Each other year, we booked with them for 6 persons. Last year, I found out they were creating the safer flyer account using our names without telling us. They have been using it to steal all the discounts we have been getting. Since we are family of 6, we have been earning free tickets, but those thieves in this agency took the discount money. I never knew that royal air Maroc airline offers discounts. Please be aware these guys are true thieves and cons

Negative experience: To all Moroccan citizens living in abroad , i inform you that the Oussaden tour company is a big scam travel agency, they will blame anybody in the world for any delays of reimbursements or returning phones or giving responses rather than blame their own representatives , I bought a ticket from them two years ago, i was promised to get back the remaining amount of the total amount I paid for my travel ticket after cutting fees and other type of charges for the ticket cancellation until this moment I still didn’t get my money back, the only excuse they come up after I spoke directly with the company owner himself was that my case was closed so they cannot give me my money back, please I advise all Moroccans stop dealing with this shady tour company, they are just a big liars and unprofessional scammers, so stop dealing with them .

Fantastic experience: Very good

Fantastic experience: I spoke with Simohamed and Omar to make reservation, very friendly, professional and they know what should be done!

Negative experience: disrespectful agents and customer service horrible prices, never buy from them no class, etiquette, or respect save yourself a headache.

Negative experience: Prices went up over ram website . No more good service at all

Fantastic experience: Very friendly and helpful.

Negative experience: The worst agent that I dealt with , stay away and make sure you don’t save your credit cards info with them . You will be surprised with unknown charges .

Fantastic experience: Their whole team was very helpful in preparing for our trip. Thank you!

Negative experience: very expensive

Fantastic experience: The best

Negative experience: House of crookers, worst travel agencie ,never trust lahcen and his sweet words ,the best thing to do don't go there

Fantastic experience: Good

Negative experience: Very bad service

Fantastic experience: Great service from the lady,thank you

Fantastic experience: I have been using the service of this travel agency for over a decade. By far, this is the best people that I ever dealt with. Professionalism, transparency and honesty are the words that can describe their great service. I needed assistance changing a ticket at the last minute, and Lahcen was there to help with that. Another time, I called him from the airport when having an issue with a ticket, and again, he was there to help. This is the kind of customer service one needs. I used their service, will continue to use it, and I highly recommend it.

Fantastic experience: Good

Fantastic experience: I used them for all my travels they are doing outstanding job

Fantastic experience: Top customer service, prices are reasonable

Negative experience: Bad customer service

Fantastic experience: احلى تحية خويا لحسن الله يعمرها دار

Fantastic experience: Outstanding service. Thank you!

Fantastic experience: Great customer service and very good prices

Fantastic experience: The best agency with excellent customer service ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: The best travel agency I know them for over 30 years best services. I recommend to everyone

Fantastic experience: Great people

Fantastic experience: Thanks Ayda for all your help.

Fantastic experience: Good

Fantastic experience: Great experience dealing with them

Fantastic experience: Prompt and good customer service

Fantastic experience: I used them for so many years. They are very reasonable and responsive.

Negative experience: Bad

Fantastic experience: Hello First I want to thank u for all your help with organizing this family trip for my parents from Casablanca “CMN” to Washington DC “IAD” Everything was great, the flight went smooth, the price was really good. I called them and got a good deal with a free wheelchair service for my parents, and someone who met my parents at CMN and made their check-in easy. thanks to all the stuff at Oussaden Tours they have done a good job. My parents and I, had a great experience with them (Oussaden Tour) it’s a 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ stars service, they called me 3 days before the flight, and the day of the flight to make sure everything is okay with my parents, also Lahcen called me after my parent arrived to my city to ask about their stay and how they are doing. Thank you. My parents had so much fun during the trip. Everything went smoothly! Thank you again from me and from my parents.

Negative experience: I called to book a flight the person who picked up transfer the call to a guy who I assumed would be the person to help so when I said I wanted to book a ticket to Morocco he just transfer me to another line who went to voice mail without even telling me he was going to transfer me like NOTHING he let me finish my question and sent me on my way to voice mail. Definitely won’t be booking with them unprofessional.

Negative experience: Bad service they don’t follow withe you if you have an issue never again

Fantastic experience: Great company with great prices

Fantastic experience: Very nice Agency, I always buy from them, the agents are so nice, they go above and beyond to help you, the prices are cheaper than anywhere else.

Negative experience: I just had a bad experience,I made my reservation and they sent me an email I was supposed to paid according to my phone call I made with them$3400 for 2adults and 2 kids All of the sudden the price went up to $4008 So they refused the deal I made with them because they tried to make more money even though I been a loyal customer to them???

Negative experience: Poor service , attitude , lies after lies , all what I can say is that you need to check ur bank account when u deal with them , they over charged me several times , when I called , they said sorry we will refund you , they cancel my kids tickets , when I call Mr Attitude , he said he doesn’t know why , after several month of going back and forth he gave only portion of my tickets refund , almost two years now , still didn’t hear from him , Be very careful dealing with this agency , save yourself the fees charges and book ur ticket straight from the air Maroc web site , Watch ur account for double or may be triple charges , he is snaky .

Fantastic experience: Great services! They always do the best to help you find the most convenient travel of your desire with affordable prices no doubts Last time they help me with an asap ticket to morocco it was an amazing trip ! I am planing to use them again as soon as they reopen airports in morocco ! Big thanks to Mr . Lhcen

Fantastic experience: My family travels to Morocco periodically. We always call Lassen at Oussaden tours for our travel. The best prices and great service. They respond to our calls and help us find the perfect flights to and from Morocco.

Fantastic experience: Great customer service , very professional. A special thank you to Dina from Morocco. She was very helpful and ready anytime to answer any COVID related questions during my trip.

Negative experience: Unprofessional

Negative experience: Because of the poor formation of their employees they make me buy another ticket in the aéroport , wrong name

Fantastic experience: Nice people and great service

Negative experience: Don't know them

Negative experience: They need to improve there customers service

Negative experience: Deserves a 0 star not even a 1 star.

Negative experience: Worst service ever. they don’t answer the phone. very poor quality communication ”impolite”. Stay away from this agency, there are better agencies to deal with. I gave a star just because I couldn’t post my review with no star.

Negative experience: bad agence the dont answer their custmor on the phon bad service

Negative experience: Dosn t care about you .just collecting diniro

Negative experience: The worst ever. They won't help you if you need them. Once they take your money they tune you out. Do not trust them...Worst experience ever... SHAME

Negative experience: Poor service plus keep lying and lying to the customers . Never again

Fantastic experience: Mr. Lahcen was super helpful and courteous. He didn't hesitate to help us book a flight for 6 people with a super short notice due to a death in the family. He also made sure that we pay cheap rates. Thank you so Mr. Lahcen we really appreciate your help.

Fantastic experience: I've been Oussaden's customer for over 23 years now. Their level of professionalism and proper demeanor is unbelievable. Furthermore, the trust degree between our family and this company is beyond imagination. The agents works tirelessly to get you the best deals possible in a timely manner. "ASMAA" is my favorite this year. She is reliable, professional, courteous, polite and yet friendly. A BIG SHOUT OUT TO OUSSADEN'S TOUR TEAM.

Fantastic experience: Best service ever, thank you lahssan

Negative experience: I had a very bad experience booking a ticket with them , not professional at all , very bad service. Never use them again

Fantastic experience: Good thank you lahcene

Positive experience: Very helpful and Lahcen the agent was very nice and kind

Fantastic experience: one of the best travel agency that I work with thank you

Fantastic experience: The best travel agency out there. Served the Moroccan community and others for years. Very professional and responsive. Great customer service.

Positive experience: The oldest travel agency in new york city

Fantastic experience: Excellent

Positive experience: Was there to change my car exhaust, friendly staff and did fast job with no appointment.

Fantastic experience: Excellent service

Fantastic experience: Very good

Fantastic experience: I live in Virginia and i have been booking with oussaden tours by phone for so many years now, i never had an issue with them they have the best prices all the time.And so many discounts around the year. Customer service people are friendly and helpful specially Nadia she never hesitate to answer your question and gives you suggestions of the best days to travel with sheaper price. I would put 100 star if i could.

Negative experience: غير مسؤول كذاب كذاب كذاب

Fantastic experience: Great company, I ve been flying with them for the past 18 years , very friendly, great deals and most of all great communication, Thumbs up Brother Lahcen, Mohamed .....

Negative experience: When I spoke to owner to change my mom’s ticket , he addressed it will be a change fee the RAM set, however when Asked why I suppose to pay , he said that’s my pay of changing you the ticket ...he was very rude and extremely unprofessional during our conversation ... other agencies handle the customer in very professional and better way

Fantastic experience: Eida she is the best and the helpful lady Thanks lot

Fantastic experience: Pretty good

Fantastic experience: A professional service

Fantastic experience: Very helpful

Positive experience: They took very good care of us. We enjoyed every minute of it.This is the agent for Morocco. Extremely reasonably priced. Highly recommend using Oussaden Tours.

Positive experience: Excellent customer service A+

Fantastic experience: Since I landed into the US, a decade and half ago, I had always got my tickets from Oussaden Tours, the best agency with great service , I agree sometimes there are problems that happen suddenly , but Mr Lahcen and his team always there to answer the phone and take care of it, Highly recommended, with you a good continuation.

Fantastic experience: Hello, I just want to say that Hanane went above and beyond helping me book my reservation today . She is a great. She called me several times to make sure that everything is ok with my booking. She is such a caring person. Thank you Hanan and I will always use Oussaden to book my flight

Negative experience: أنا من زمان كنشري التذاكر من عند اوسادن وكنت نحجز من عند الاخت عايدة كانت مزيانة ومكتبدلش الاسعار في هذ الشهرنهار 16تاصلت السيد قال لي سعر وتافقنا عليه ومن بعد يومين دخلت نشوف الحساب ديالي لقيتو مشارجيني اكثر من داكشي لي قال يعني زاد عليا 200$

Fantastic experience: 5 Stars, first time satisfied with the service. EXT4 Hanane, an Amazing Skilled Agent, Great Communication tools, Very helpful Thank for the service provided I highly recommend

Fantastic experience: 1)Excellent tour operator. 2) Best itinerary. 3) Your brother went out if his way to do his best & so did you. You outdid yourselves. 4) We all have come back with the most memorable memories of one of the best destinations we have ever visited. 5) The tour guide & the driver also went out if their way to accommodate all of us. 6) Tour guide was very informative. 7) I will highly recommend your tour company. 8) Azzdine tried his best to accommodate us at the best possible hotels after the worst experience we had in Fez hotel imperial Holiday. I had sent you multiple emails & texts to warn you about that hotel. Thanks for all your help & efforts We all loved Aasma. This was her first job & we are aware that she is learning & doing her best!!

Negative experience: Even they don’t deserve one star, the worst customer service ever and rude people o cheffara

Negative experience: Worst experience ever.

Positive experience: Efficient and courteous.

Negative experience: Idiots

Negative experience: Don't waste your time and your money

Negative experience: I had the same bad experience as نزار اسلام. My trip booked and everything seems fine for 14 days then I got a big surprise when I tried to pull my booking at RAM web site. I got shocked. When I asked the agency why my ticket has been cancelled. They blame for not paying for it however, the transaction shows that it's pending during 14days. So according to them I have to call them. What's the purpose of a booking system or booking through their web site? Bad & unprofessional service.

Negative experience: They have the worst costumer Service today o called to make a reservation from Washington DC to Paris orly I spoke to their boss he was very rude he asked for my first and last name to confirm the reservation without asking for email or nothing , and it’s really reach them they keep playing games I will never ever deal with egency .

Negative experience: This agency shared a confidential email to a third party without authorization, very very unprofessional! I don’t recommend it.

Fantastic experience: Excellent place and my first place only for getting my ticket no matter what because I know him for a long time since 1995 he never changes thanks to him.

Negative experience: I had a very bad experience with this agency after i booked a ticket through their website on September 18 from Boston to Casablanca they process the payment in it shows pending on my credit card statements and after 48 hours ,I had to call them back for the booking confirmation which I never received then I was told your ticket was canceled stating that I should call them. I’m so disappointed ,I don’t recommend them because of the unprofessional service .

Negative experience: Bad service

Negative experience: Oussaden tours chefara , check out ur account statement after booking any ticket, atl9aw agent fee .dyali hezo fiha 97$ mli 3yat galt lia chi haja tax , mafhamtch aalach tax separated from the ticket itself , o mafhamtch aalach mktoba aaliha AGENT FEE ila kan ghi tax , will never use this crappy agency again and I'll tell everyone I know about how tricky they are ! The agent was AIDA

Fantastic experience: Noce ppl, good service

Fantastic experience: excellent service