AAA - Blue Ridge Rd.

Fantastic experience: There are very helpful people working in this place. That's why I keep returning...

Positive experience: I received the maps I sought. The travel items ship which was always a favorite, had disappeared.

Fantastic experience: Walk-in to get International Drivers license. Quick, easy and the service was great!

Fantastic experience: Got passport photo seamlessly!

Negative experience: Left me stranded on Thanksgiving after I worked a 12 hour shift at the hospital. I needed a tow truck. They never even got the request dispatched properly

Fantastic experience: My wife and I have been AAA members since 1983. We’ve used them countless times. From flat tires to blown transmissions, they’ve been there for us. My latest call was for a dead battery. The truck pulled up at the curb and the technician walked briskly up the driveway. She introduced herself and gave me a firm handshake. She quickly revived my car battery and told me it needed to be replaced. I thanked her and she went on her way. My mechanics later confirmed that I needed a new battery. We just set our AAA membership on auto renew. AAA to the rescue yet again this time a flat tire and the lugs were too tight for me to undo. Kevin drove up 20 minutes later and had me back on the road in 15. Thanks to Kevin and all the hard-working men and women who keep us all Rolling and safe on the road.

Fantastic experience: International Driving Permit Easy to process. Bring 2 passport photos of your own or purchase there. Very clean environment; nice experience at this office

Negative experience: I’m reviewing AAA NC as a whole so far I’ve been disappointed. My car was locked with the puppy inside and I made this very clear and was told it would be 72 hours for them to respond? Are you joking? Luckily it wasn’t a hot day. I never had issues in Colorado or NH with AAA so I don’t understand why there was no concern here. I reopened my membership and now I’m considering cancelling altogether and getting a refund because I had to call the fire department and they actually helped me. Disappointing.

Fantastic experience: Alex is one of the most knowledgeable and professional and friendly travel agents at AAA on Blue Ridge Rd in Raleigh NC. We booked our very first cruise with him. And it was easy and fun experience.

Fantastic experience: Needed an international drivers license- in and out quickly

Negative experience: I recently visited your Raleigh office and interacted with Nate, who was filling in for the regular staff member. I was disappointed by his unprofessional attitude and lack of customer service. I would not recommend him for a customer-facing role. I hope this feedback helps improve your service standards.

Fantastic experience: Had a really stressful day today starting off with a popped tire as soon as I pulled into the parking lot at work. Triple A and the technician, Kevin, were awesome! Kevin came out super quick and put my spare on swiftly, all while listening to me complain about my day and being very kind and understanding. I couldn’t be more happy with the service!

Negative experience: I visited this AAA location to apply for an International Driving Permit (IDP) and was disappointed. Despite arriving at 5:37 PM, well before the closing time stated as 6:00 PM on their door, and with no other customers present, a staff member emerged only to tell me to come back tomorrow. This experience starkly contrasts with a previous visit at another AAA location last year, where I received my IDP within 10 minutes. If service cannot be provided despite my timely arrival and an empty lobby, I see no point in advertising a 6:00 PM closing time.

Positive experience: The posted opening hours on google maps are misleading: for payments, the closing time should be 5:30pm (not 6pm), and lunch break 12-1pm is missing. On the first day, I arrived at 5:35 PM and was told the counters close at 5:30 PM, so I cannot make an international driving permit. I arrived again the next day at 12:30pm, and was told that the only person who can do the international driving license (Dan) is on lunch, so I have to wait or go to another location. After I complained and explained that my flight leaves is a couple of hours, the first employee said Dan had not left the building, and she could go and see if he could come back from his lunch break. He did, and he issued me the document, but he was very unhappy.

Fantastic experience: The resources are really very helpful. Open space nice space give good vibes.

Negative experience: Never showed up at 1-3 am in morning on side of road.

Fantastic experience: Vicki’s really effective at her job, knowledgeable, professional, and gets a job done in a speedy manner. It’s a nice office, great atmosphere and nice people.

Fantastic experience: Had no problems, they helped me obtain my AAA International Permit. Thought it would take a good while, but surprisingly it ended up taking 8 minutes of my time. Thank you.

Fantastic experience: Picked up a map for traveling - so nice to have something where. You can really get a glimpse of the whole area instead of a tiny screen. "Good old days."

Fantastic experience: Great source for knowledgeable Travel information!

Fantastic experience: I am a hugh fan of AAA, California. There is many DMV activities AAA handles without the devil lines at DMV. Here in N.C. you have double whammy. Who thought of this? Bad juju! Well AAA here does NOT assist patrons as California ( License tags, change of address, etc. ) sorry to say. This was a great incentive to get AAA back home. The maps are still the best.

Fantastic experience: I had questions about what I could and could not bring on the flight back to Connecticut she was very helpful , gracious , wonderful personality and another reason to be a AAA member .

Positive experience: AAA used to be customer friendly. They would help you book flights in addition to offering maps. Now, you have to call a toll-free number and pay $35 for their help. It seems that they are interested in booking trips like Disney or cruises. Not sure why I'm a member anymore...

Fantastic experience: Very friendly and helpful. Got what I needed taken care of quickly and hassle free.

Positive experience: Good

Fantastic experience: Stephanie and her crew were very informative throughout the process, and they did very professional work. We were very pleased with the services rendered. We will return.

Fantastic experience: I always go to this location to get my international drivers license it quick and only like 20$.

Fantastic experience: Nice people, good service. Recommendation from me

Fantastic experience: I enjoyed going there

Fantastic experience: They were attentive and friendly

Fantastic experience: The people are so friendly and helpful! I became a AAA member because of them.

Negative experience: AAA never dispatched for my friend, a 15yr Premier member! Tire blew on I-95 9hrs from home. A tow truck never called to give an ETA. Family drove 2hrs to take her to a tire shop; made it right before closing, thank goodness. Total of 5 hours waiting for help. Ripped up my renewal letter!

Positive experience: Quick and efficient service here, especially if you’re getting an International Driving Permit. I deducted a star because AAA Carolinas on website says this location (and all others) is open on Saturdays. This is not true-weekdays only!

Fantastic experience: Dan was extremely helpful getting our currency exchange handled.

Fantastic experience: I knew I work with personally but everyone there seems like they really enjoy their job and they're happy. Very helpful in what I needed. Recommend highly.

Fantastic experience: Great customer service. A great place to get your international driver's permit before traveling overseas.

Fantastic experience: We went to talk with someone about a trip to England. We met and talked with Beth. She was extremely helpful and gave us excellent guidance.

Positive experience: Fast and easy to get international driving permit. Not sure clear where to go when you come in however.

Fantastic experience: We have taken advantage of several of the services they offer and have always been pleased with our experiences. Knowledgeable, competent and personable staff.

Fantastic experience: Personnel were helpful, informative, & efficient.

Fantastic experience: Super helpful, they helped us rapidly get international driving permits for our vacation. We’ve been AAA members for 20yrs and really value the benefits.

Negative experience: I recently bought some foreign currency from them, which they charged me $5 for since I'm not a member. I didn't check the exchange rate - which is on me -but when I bought euros in the past there were no issues. They gave me half of what the market conversion rate is. SMH. If you can sleep at night, have at it. Lesson: don't be taken by the smiles and check the conversion rate.

Fantastic experience: Booked my next family vacation with ease

Fantastic experience: Went here to get my international drivers license and it was a breeze.

Fantastic experience: Ordered currency here, it arrived quickly; great communication from AAA office staff. 10/10

Fantastic experience: Friendly people and happy to help us on short notice. Went by to get IDP’s before a trip to Africa in a couple days and they were able to make and issue them immediately.

Fantastic experience: Great

Fantastic experience: Went to get an IDP. Filled the paperwork out, paid and was out in 5 mins. Things work perfectly when the customer and staff are in sync! Thanks

Fantastic experience: I had set up a in person appointment with Alex Kantor to make the final payment on my cruise and increase my travel insurance on my trip. I arrived for my appointment I was advised Alex was out sick. Vicki Balk was able to handle my payments and answer other questions related to my trip. Thanks AAA for being there when I needed you.

Fantastic experience: Even Saturday opened. They can make a photo if not prepare it.

Positive experience: Love going here and so much help available in travel but this is the only location in miles! AAA really needs a couple of more locations. I got the last road maps they have in a couple of states so I was very thankful.

Fantastic experience: very helpful on the phone

Fantastic experience: Very pleasant staff

Positive experience: Excellent customer service. I’ll be back again.

Fantastic experience: Always helpful.

Fantastic experience: Everyone was so friendly and helpful. The facility was nice and inviting.

Positive experience: Diaper in the parking lot and American flag was battered. Bring a mask in even if you're vaccinated. Nice people though.

Fantastic experience: Helpful staff. They were not too busy. Got passport photos and info on an upcoming trip.

Fantastic experience: Excellent service. Knowledgeable.

Fantastic experience: Arwsm

Negative experience: Poor customer service

Fantastic experience: Good advice as we booked an anniversary trip to the Caribbean.

Fantastic experience: Great staff for insurance and travel needs.

Fantastic experience: Very helpful. Thanks

Fantastic experience: Danny was very helpful in placing my order for currency for an upcoming trip. He was also able to help with trip insurance and planning for a different vacation. Very friendly staff and convenient location.

Fantastic experience: Excellent place for travel advice

Fantastic experience: Love the services....

Positive experience: Great place to pick up international driving permit

Fantastic experience: Accessible and less crowded. Friendly staff.

Fantastic experience: The People there were excellent and Very helpful. And Helped me with everything I needed

Fantastic experience: Awesomely, helpful, kind people.

Fantastic experience: Very helpful and no hard sales pitch

Fantastic experience: Great service, friendly representatives!

Fantastic experience: The travel agents are amazing and knowledgeable, and the travel store is huge!

Fantastic experience: Been there before and each time friendly and fast, very helpful with details.

Fantastic experience: Very helpful and friendly staff!

Fantastic experience: Nice helpful staffs.

Fantastic experience: Great member service!

Positive experience: They are always so helpful with my trip planning

Fantastic experience: Great AAA service center

Fantastic experience: Great service and friendly staff to assist with travel plans.

Fantastic experience: Lots of travel benefits and packing/luggage options!

Fantastic experience: Very helpful travel specialists, especially if you are going to Colorado!

Fantastic experience: Nice people, good help.

Positive experience: Good service. Good selection. Good prices

Fantastic experience: Great staff, very helpful and kind

Positive experience: It depends on which agent you get. Some are more knowledgeable and more helpful than others. I have good experiences and I have bad experiences. I have an update January 2nd of 2018 and AAA's Roadside Assistance Program is pathetic. They should be prepared for very busy times like these. All calls going to the RSA number are being hung up on. So what does our yearly dues of $70 actually cover anyway? I want my money back!! Update: I am calling the Blue Ridge/Raleigh office now. The first time the phone rang and rang and rang, no answer. I'm calling again and I'm timing the rings. This time I got a "your call is important to us, blah blah blah." It's still ringing. I could drive over there to get my issue solved but it's about 10 miles from where I live ...someone answered!! Yay. I was gracious and let them think that I thought they were just extra busy. The service here is just not what I'm sure the AAA main office would hope it would be.

Fantastic experience: Wonderful experience! Travel services are top notch. Linda Tassone has been most helpful in planning our European River Cruise. You can leave the hard work to these folks... They will take care of you. Every person we have talked to has been very professional and genuinely polite. They even answer the dumb questions without even a eye roll! We've been AAA members for forty years... That ought to tell you something! We have NEVER had a bad experience with these folks.

Fantastic experience: Good

Fantastic experience: Always used their help for passport pics

Fantastic experience: AAA is the best! The office on Blue Ridge road offers travel and insurance services. Who knew AAA had home, auto and life insurance!? Went in and got a FREE passport photo, booked a trip ( SAVED A TON ON A CRUISE!) AND--AND! Got a huge discount when I let them help me with home and auto insurance! Another little secret: if you are a AAA member (only like $49 a year) there is an auto buying service! You can name the year, make, model and milage of the car you want and they will find it, verify it, and bring it to you. This is not your grandmothers AAA! These guys do it all!

Fantastic experience: Friendly knowledgeable staff Fast processing of trip needs Nice supply of travel tools for travel organizing in your bags.

Positive experience: no real discount for members

Fantastic experience: I went to get a AAA decal for my Yukon. I wanted to let everyone know that thanks to AAA I can confidently travel knowing that AAA allows me to travel with confidence...

Fantastic experience: Beth is terrific!

Fantastic experience: Excellent service and knowledgeable staff! Always plan through AAA!!!

Fantastic experience: I love this office! They are so well prepared for any travel situation. I had a very complicated travel over a six day period and they produced a trip book very quickly that was completely professional. I also inquired about a trans-Atlantic cruise and leaned some very valuable information on traveling to Europe. These folks are the best.

Negative experience: I bought their product. My car broke down. I called them. They didn’t show up. AAA is a rip off.

Fantastic experience: Very helpful and full of good quality travel gear.

Fantastic experience: I wanted some Euros currency for an overseas trip. I paid for it and the currency was ready for pickup in 2 days. The staff here were all very friendly and service professionals.