AAA - Kenmore-Tonawanda

Fantastic experience: Excellent service and nice facility. I use their travel services and am very satisfied.

Fantastic experience: The staffis very helpful planning and a trip.

Fantastic experience: Amy is the happiest, most pleasant person I've ever dealt with. She knows her job well and is very accommodating. An asset to the business.

Negative experience: Penny Keller is the worst “travel agent” there is. We had to cancel our trip to Cali because of how incompetent she is. I’m not gonna give her the time of day to type out all the issues we had with her but this is the second time she screwed up our vacations. Not sure what the qualifications are to become a travel agent but now I know you don’t need to know how to listen, comprehend, read or have a personality. Thanks for nothing AAA.

Fantastic experience: Just came back from a wonderful trip on the Mississippi all planned by your very, very competent Lynn Galante at the Kenmore office. She is absolutely delightful, very competent and knows her stuff. What a pleasure. Going back next week to plan our next trip to Snake River. Way to go Lynn. You are one in a million.

Fantastic experience: Great experience getting my international driving permit.

Positive experience: Good service, but they don't print tour books any more. Available on line they said. I'm old, don't want to read a book on line.

Fantastic experience: Great customer service

Negative experience: Awful customer service

Fantastic experience: Great. Helped me plan my 2 vacations this summer. Jane was very patient and helpful

Fantastic experience: I am so glad I called. The agent couldn't have been more helpful. I wanted to purchase a AAA membership for my son, and she made it easy to get the best roadside assistance plan for his needs. I purchased the RV plan for him.

Fantastic experience: Quick, helpful, and friendly.

Fantastic experience: Really nice

Fantastic experience: Easy and convenient to order foreign currency, plus a fair exchange rate.

Negative experience: Iv had two separate very bad experiences with AAA in Buffalo since I moved here. First time I had a flat tire and the tow truck that helped me ripped off my front bumper when we went over a curve - he actually admitted to me after that he messed up hooking my car up but figured it would be fine… while I was riding with him to a tire shop his walkie talkie repeatedly went off with communication from his buddies and the entire time they were talking about women and it was quite explicit. He actually had to tell his guys to shut up since he had me in the car at the moment- he was quite embarrassed. Second instance I had to leave my car on the side of the road due to a power steering issue and they were supposed to come tow it when they had a chance. They didn’t make it for several hours and when they did they attempted to tow it but told me the next day they couldn’t leave it at the address requested because it was not a real address (the address I gave them was to my COMPANY BUSINESS so I am quite sure it is a real address). Long story short they towed back to their place and I had to pay an extra $320 for towing further distance as well as overnight storage!! When I tried to argue they said “oh we called and tried to reach you so it isn’t on us”. That was true but the calls I missed came at 1am in the morning!!! Very dissapointed with AAA here in Buffalo. If I had know all of this would occur I would have just hired a different company and saved myself the hassle of dealing with idiots. On the other hand my parents live In North Carolina and they have never had a problem.

Fantastic experience: Excellent service!!!

Fantastic experience: Nice place

Fantastic experience: Super fast getting my international license.

Fantastic experience: Jane the travel advisor was AMAZING!! Would recommend coming to see her for your trip planning needs anytime!! Thank you Jane!

Positive experience: Missing information on a AAA debit card. Account transferred Coventry bank.

Fantastic experience: We booked a trip to Italy and Jennifer helped with all the arrangements and was very informative. We would definitely recommend AAA for travel services

Fantastic experience: Friendly and efficient

Fantastic experience: I cannot say enough about the great services they provided when I wanted information on a rather obscure location. They were of great assistance.

Fantastic experience: The staff are always helpful and friendly. Good advice for planning trips.

Negative experience: Waste if time

Fantastic experience: Very well located easy to find staff is very helpful

Fantastic experience: Everyone here is great. All of my travel is done through AAA and I have a great time everytime.

Fantastic experience: I went there to pay for my membership fees. Also got information on a trip to a Nascar race. I was satisfied with the help that they gave me.

Positive experience: Great...easy to find and quick service

Fantastic experience: Lucy Wind was a great help

Positive experience: Very helpful, answered all my inquiries

Fantastic experience: great service

Fantastic experience: Just to inquire about a trip ticket, good service over the phone.

Fantastic experience: Good

Fantastic experience: Outstanding Service!! Jane was the greatest travel agent we have ever encountered. She was courteous, friendly and a wealth of good information. We highly recommend this location for all your travel needs!

Fantastic experience: Answered all my questions with great information

Fantastic experience: Helpful & friendly. Quick response too.

Fantastic experience: I have been with this company on and off the customer service is always amazing and I truly appreciate the patience they have by being young and not really understanding much about insurance they break down everything for you thank you so much for just being awesome ❤️

Fantastic experience: I went there for issuing an International Driving Permit (IDP). I only had to wait a minute or two before the receptionist started my service. To my surprise, they issued the permit within minutes (talk about fast service) and the interaction was very friendly. I would highly recommend this place for any relevant service.

Fantastic experience: Great customer service

Fantastic experience: Wonderful place,nice staff.

Fantastic experience: I was SO pleased with my driver, Derek!! He was SO caring, helpful AND polite.... I'm going to request him again... hopefully he'll be available!!! I was truly pleased with his service... he's a keeper!!!! ‼️

Fantastic experience: Nice clean area friendly people allowed to use bathroom Offer AAA auto insurance. Travel services etc..

Fantastic experience: My family's been with them for years. Always a great visit when I go. Great friendly staff

Negative experience: I didn't use my Triple-A so I don't know what you're talkin about let me find out somebody used it without me knowing because I didn't use no AAA what do you mean how was my experience

Fantastic experience: Linda was awesome! Friendly, informative and very helpful.

Negative experience: Most Incompetent company I've ever dealt with in my life gave them the address five times and they sent it to the wrong address while the tow truck driver drive right by there supposed to go unbelievable I do not recommend ever getting AAA it is not worth it

Fantastic experience: Quick service and a very warm reception at the front desk. Always a pleasure when I stop in!

Negative experience: Horrible service horrible company. Honestly wish all the people working there would get fired

Negative experience: Never again , worst service ever , thought I was scamming for a free tow and tried to charge me an extra $42 for a tow that I didn't need or ask for. And didn't want to give me my military discount , SMH , next I'll go to the williamsville location.

Positive experience: I've been with AAA for many years, having belong to the Club, Homeowners Policy as well as Auto Insurance. However, when I received my Auto insurance bill, they upped it over $200. I do not recommend AAA anymore. Way to high priced.

Fantastic experience: Very friendly and efficient

Positive experience: I had made an appt so there wasn't any wait. Amy was my agent and was very pleasant and accommodating. My train trip was complex and the result made me very happy.

Negative experience: What a nightmare. The first agent we had tried to make use travel during prime time cOVID-19 and my mom explained to her we cannot go and explained her stress of traveling during a pandemic and the lady sarcastically said oh we don’t cover psychiatric cost. After waiting awhile for the pandemic to end are second lady failed to inform us a huge detail that completely ruined our trip. Right now I should be at the Bahamas but yesterday at 4 in the morning at the airport we were told we needed a travel visa which was never mentioned or any of our appointment setting up this vacation and it’s one of the first things we had to do at the airport didn’t even make it past check through with this business. So we were unable to go and I had to drive home from the airport at five in the morning. Even tried making us pay for the plane tickets because apparently we were a no-show because they forgot to call and inform the Bahamas and the airport. I highly recommend going somewhere else or even planning it on your own it’s a safer bet. Very disappointed and hope no one else will have to go through this

Fantastic experience: Fantastic people with knowledge for helping us. Thank you.

Fantastic experience: Great customer service and very helpful

Negative experience: 29 year member. Great deals on Disney and Universal tickets! Travel agent made a mistake on my travel dates, she was very friendly, however that refund took 17 days!

Fantastic experience: Very good place

Fantastic experience: Great service especially by Chuck great guy.

Fantastic experience: Fantastic, great help great personality!

Fantastic experience: Nice people

Negative experience: Repairs started 1600 by the time they were done it was 8500. And it still not fixed right they did my timing chain car did feel right took it back they said my engine rocks how does that happen when they took it out. My truck ran so smooth til they got there hands on it. I took it there because I had a engine light on. I was the most expensive and the biggest mistake I ever did. This was on Eggert near the niagara falls blv. Car repair and towing

Fantastic experience: Am a happy man sliped on ice locked keys in car while runni g they had a tech to me under a half hour and i got to work on time

Fantastic experience: My second trip there and it was as great as the first. The person helping me was warm and friendly!

Positive experience: I only called them. The gentleman i spoke with was knowledgeable, helpful and friendly. I will be going.

Fantastic experience: I think they were very nice and knowledgeable very pleased

Fantastic experience: I appericated the politeness of the representative and very knowledgeable with situation. The driver on time and took care of my vehicle. Thank You!!

Positive experience: Okay

Fantastic experience: They're a great help in a very trying time.

Negative experience: Won’t recommend it to anyone the worst insurance company I have ever dealt with

Fantastic experience: Clean

Positive experience: Excellent Services

Negative experience: The worst insurance company I have dealt with so far wouldnt recommended

Fantastic experience: Buffalo n.y

Positive experience: The website In some respects Is good. For others not so good. I find it easier to go there or call.

Fantastic experience: Awesome travel agents!

Fantastic experience: They explained every little detail & didn't get mad at my endless questions. Very patient

Fantastic experience: Very helpful quick and wheelchair accessible for those who neef

Positive experience: Great travel agency

Fantastic experience: Place is used less and less by new millennials as most things are online but yet useful when you need maps etc as a member.

Fantastic experience: They are helpful thankyou

Negative experience: They talk you into a vacation,take a deposit and tell you you'll get it back if you cancel. TOTAL LIES, guess that's how they make their money

Fantastic experience: Cute gift shop very friendly

Fantastic experience: Fast, friendly service.

Fantastic experience: Very good for your car insurance, home and life insurance.

Fantastic experience: This is a REALLY nice place to get your vehicle serviced the people besides being knowledgeable are VERY VERY NICE.

Positive experience: Good

Positive experience: In office Representatives where helpful. But as for the corporation it self ive got my doubts. I will only give one probem of several. I've been a roadside assistance card memeber pretty much since i recieved my licence many years ago. Then, i was having financial difficulties and missed the deadline for card renwal (by a small margin). SO now insead of being a long time member i was forced to become a "New member" once agan. So my thought is there is no appreciation for money spent on them for so many years. Not happy with that.

Fantastic experience: Great service. Got my cards straightened out.

Negative experience: Called for service at 12:09 was told a hour at 1:09 they called said 1:41 am. Waited and waited then the time changed to 2:01 am. Still no show for service then the time changed to 2:27 am. They finally showed up around 2:45 am. It basically took them 3 hours to provide service. So left their customer stranded outside in the cold and snow saying you have to stay there for service.

Negative experience: I have been a member for 23 years -and very seldom need AAA- 9/21 I had call for a tow truck on the eastside of bflo n y. -placed the call at 620 pm abd here it is 745 and no sign -called back another 20 mon. This is making thinking about renewing my membership -totally unacceptable-dont tell me one time then tell me another time - 1st time use not impressed!!

Fantastic experience: I was in there and spoke with Edward Miller.and that was probably one of the coolest,nicest and most helpful person I've ever come across.I am recommending him and triple a to everybody I know.

Negative experience: Horrible customer service, was supposed to get the rest of my things delivered on a Monday, he came and had forgotten my TV stand. They never gave me any specific time or called like they said, they just popped up at my door. He told me he would bring my TV stand on Tuesday in the morning. I called after 10 am to find out what was going on and was told that the man was out delivering so he was sure he would be here. At 12 or close to 1pm I called and was told that they were waiting for the manager, he was at the dentist office and was waiting for him to come back so they could deliver my TV stand. So I said I guess I will just wait until who ever gets here and the guy carelessly said okay bye. So I decided to run up the street to get a few groceries when I was called and told hi this is AAA furniture I'm outside. So I replied you're here already I had to run to the store just leave it out side. So I brought it in and noticed that the glass door hinge is broke and also there was a dead baby cockroach on the stand. Me and my family has used this company for 20 years. After telling my family what I have been through they said they won't be using them anymore, I will no longer be using them either. In the past few years I have spent over $2,000 but it's time to find another company. The original owners must've sold this place to someone else, this place used to be the go to place for great used furniture at awesome prices, now it's just overpriced junk with horrible customer service.