Bob Marriott's Fly Fishing Store

Negative experience: Avoid this place. I ordered fly tying materials. Three months later only part of the order had arrived. I had to phone them to find out that they don't have a means of knowing what's in stock or when things will arrive. Every other place I've ordered from tells me if things aren't in stock so I can decide if I want to back order. Not Marriotts. They take your order and hope you'll simply wait, and wait, and wait until their supplier gets it to them. A very skeezy way to do business. After sitting for months, I asked what they would do to make it right. Answer? Nothing. There are reputable places to buy fly tying materials. This just isn't one of them.

Fantastic experience: I spoke with Kevin on the phone about some old fly rods I inherited. He was incredibly knowledgeable and helpful. I'll be visiting them soon.

Fantastic experience: I never walk in and then walk out with nothing. The staff really know their stuff and are very helpful.

Fantastic experience: Staff is great and very helpful!

Fantastic experience: Great selection and knowledgeable staff.

Fantastic experience: The staff was very helpful and courteous. Got everything we needed great selection.

Positive experience: 商品の数が減っていた。

Fantastic experience: Was here back in may trying to get things for my 1st fly trip to mammoth. Everyone in the store was helpful and knowledgeable. They guided me on what flies I needed to what areas to go to during the time frame I would be in mammoth. Even caught my 1st cutthroat. I will be back here again

Negative experience: If I could give this place a negative star review I would. When you select items for shipping you only find out after the order is received ... they are out of stock. Months later you finally receive the merchandise. If I'm ordering something it's for that season... I don't need it latter... I need it in short order, a week maybe. Most websites let you know if what you are selecting is in/out of stock as you are placing your order... not this place. You would think after that experience I wouldn’t go back. But, thought I’d give them another chance. The website is extremely slow… to the point you are tempted to just give up. The search engine is the worst I've ever experienced it is awful, and slow. I'm a front and back-end web developer... so have a lot of experience developing websites. Go to the website and type in what you’re searching for… you will get back 100 items or more that have nothing to do with what your searching for. I called to get help finding a wool fly patch. When I first explained the online ordering process to the guy at the shop He would have none of it. He doesn't listen, could care less, and hung up on me as I explained to him, he is not a good listener. Bob Marriot should fire this guy. I emptied my cart and logged off. If I could have deleted account info too I would have… good bye Bob. Notice how Kevin responded. This review stands as is. It's not something you can erase when it's the truth.

Fantastic experience: Outstanding, great assistance and products!!

Fantastic experience: I have visited this store several times and each time it’s been a very positive and helpful experience. Great selection of rods and reels, decent selection of waders and other gear. Hard to believe it’s located in So Cal, I have been spending the year here for work, came from NC and this place has been a breath of fresh air.

Negative experience: Ordered $119 worth of product received 30 everything back ordered no ETA. Very antiquated web site.

Fantastic experience: Extremely very helpful staff I came in there with some old fly rods in often him to the youth they told me about for fly fishing helped out a great place I can't say enough about. They treated me just like family great great staff

Fantastic experience: I was greeted at the door and assisted to find the products that I was looking for. The store was arranged, premade flies, fly tying supplies, flyfishing gear, and guide information about different locations. They offer classes in fly tying. The store is easy to locate and close to the freeway.

Negative experience: Pretty much the same story as others have posted about purchasing fly tying materials online from this fly shop. Placed my order, paid, and some items were out of stock. Asked them to ship those items out when they got in stock. A year+ later no backorder items shipped. I had reached out multiple times over that year and got the same story that they were still backordered. Most recent check-in on the backordered items lead to them claiming they shipped out the items with the original order..What? When I told them that, that was incorrect, they never replied back. Wow, I guess BM’s not above weaseling out of a couple of owed spools of ultra wire.

Fantastic experience: If you like "fishin" you'll love Marriott's store. Great variety and service from their staff.

Positive experience: Awesome experience tons of tying supplies, waders and flies. Surprised, we came for Sage rods because the building had a huge sign, but none were available inside.

Fantastic experience: Very Novice fisherman.. walked in with some old gear I borrowed from a friend to try out fly fishing. The guys that helped me answered every question I had about it. Helped me find some new line and lures and even gave me some tips to help make my upcoming trip more successful.. ill definitely be back to buy more gear from them. Thanks for the help and outstanding customer service..

Positive experience: Really nice place has everything you need to go flyfishing just very expensive which it is a very expensive sport but a lot of the rods, combos/outfits can be purchased for a lot cheaper online and I mean a lot three outfits/ combos they offered me was $100 cheaper on Amazon.

Fantastic experience: The person who waited on me was very helpful. A great place for purchasing fly fishing equipment. A great assortment of flies.

Fantastic experience: I came in here with my switch rod on very little knowledge of which lines to use for my rod. Craig helped me out and helped inform me on what lines are best for my uses, He helped spool backing and line on my reel and got me setup and on my way in a quick manner. Thanks Craig, ill be back here for sure.

Fantastic experience: love this store, its a dream fly fishing store. Haven't had a bad experience yet. All the employees I have talked with were happy and eager to help me out and explain whatever I needed since I am new to fly fishing world. Haven't been in there yet without hearing "is there something I can help you with? " Even the customers in there are in another zone of friendliness. My only complaint is they need more stores :D

Negative experience: I came in just to swing by since I was on that side of town - which doesn’t happen very often since I live in San Diego. I come in and was stared down by one of the employees, it wasn’t until I said greeted him that he said hello. I didn’t think much of it, I went about my business and checked out the shop. They have everything you need and more, solid selection for sure. From rods, reels, tying materials galore and more. I got approached by another employee and he asked if I needed anything and I asked where the indicators were, he directed me there and I thanked him and he went along his way. I was looking for a particular product in a certain size, asked someone from behind the counter, lo and behold, the person that stared me down and gave me a smug response like I was supposed to know where everything is. Again, didn’t think much about it got what I needed and checked out some more stuff. I went to check out and the same guy checked me out, asked me if I wanted to start an account, I declined. As my payment was processing, he was holding a conversation with another employee and he seemed to be more concerned with that than the customer. Basically my transaction ended with him asking the other employee, is there anyone else coming in? Multiple times. Just handed me my receipt. Didn’t ask if I needed a container for my indicators that I bought in singles so I had a pocket of indicators. Cool. I hope his day got better, here’s to you Leon. Overall, incredible store and immense selection. I don’t know if that was a one time deal but none the less, extremely rude from initial impression to the transaction. Customer service is imperative and I felt like this is where it faltered a bit. I’ll come back, I just would not want to deal with that particular person again.

Fantastic experience: Nice place

Fantastic experience: Excellent fly fishing shop, the staff there is helpful, insightful, and always willing to help.

Positive experience: The place has a lot fishing products. I felt unwelcome at this place. It's not for everybody.

Fantastic experience: Great staff.

Fantastic experience: Several months ago I spoke with Brian at Marriott FLY FISHING regarding the Simms taco bag, and at that time they were out. I just received two phone calls from Brian saying that the item was in stock now and would be available for purchase. That is EXCELLENT CUSTOMER SERVICE to follow up with me several months later. Thanks, Brian! I will think of Marriott Fly Fishing store when I need fly fishing equipment. This is my type of quality business.

Fantastic experience: Love my local fly shop

Fantastic experience: Great place. Friendly staff

Fantastic experience: I got to the store at 4:58 which was 2 mins before closing and gentlemen helped me find everything on my list . Great customer service.

Negative experience: First of all, the 1 star rating does not apply to the front line people in the company. Matt, Nick and the other guys I spoke with on the phone all did their best to fix the numerous issues I had with my first (and only) 3 fly tying materials orders with Bob Marriott's. (2 web placed orders, one phone placed order). The difficulties trying to buy materials from this company stem from systemic issues which are the responsibility of the owners and managers, and those issues are many. I buy materials online from at least 6 other vendors throughout the US and Canada, from coast to coast, and I've never seen such disorganization as with BM's. 1) most significantly, when selecting items, their system does not indicate 'out of stock'. No 'email me when available', no 'not currently available', no indication that what you think you are buying is not in stock. 2) they ship what they have, not what you ordered. Of my first 3 orders they had exactly 2 of the 13 items I ordered. 3) The phone order was placed to buy items suggested by the salesman as substitutes for what they didn't have, and then they didn't have THOSE items either! Why suggest products to buy in lieu of out of stock items when the replacement products aren't available either!!! 4) whether in stock or not, the company charges your card immediately IN FULL including shipping for what you've ordered. Pre-authorization of a card I agree with, charging full invoice plus shipping for product that is neither in stock nor has shipped is wrong. Charge the card for what has shipped, not what's on the order, especially when the order cannot be filled. This broken model is not customer friendly and reflects poorly on who ever is running the place, not on the poor lads on the front lines. Never again.

Negative experience: I was surprised to see that both employees and customers were not wearing masks during this recent outbreak of the Omicron variant. I checked on their website that stated employees and customers were required to wear a mask. Really disappointed that I made the drive. Will take my business elsewhere.

Fantastic experience: They have everything you need an more for your fly fishing and fly tying adventures. Unfortunately because of that it's extremely dangerous to your wallet.

Fantastic experience: Great shop! Very helpful staff.

Fantastic experience: I was impressed with the customer service I received with an online order. The item I ordered was out of stock but they went out of their way to keep me informed and had the supplier drop ship my item. Top notch service, something that is rare in this day and age. Thank you. I will be a repeat customer.

Fantastic experience: One of the best sources in So CA for fly fishing supplies.

Fantastic experience: I know absolutely NOTHING about fly fishing when I entered, but left with a better understanding with the help of Marriott’s awesome staff. Bill helped me out and guided me to the things I need for a quick fishing trip I had this weekend and because of him, eased my nerves on what to expect. This place is definitely a must-go-to-establishment based on customer service and if I enjoy my trip, I will defiantly be back to see Bill.

Negative experience: Terrible service

Fantastic experience: They are nice salesman

Fantastic experience: First time here nice place cool people just like to say thanks to nick for tips and good service

Fantastic experience: Great store with great products

Fantastic experience: Recently I ordered some fly tying materials online from Australia. Deciding on which full capes to purchase was worryingly hard. They are quite the investment. It is also tough due to the nature of cape availability. The team at Bobb’s demonstrated the patience of saints as I swapped and changed my order at least 5 times due to availability issues. Nothing was too onerous for them. Could not recommend this place enough. In these crazy COVID times it is so pleasant to find people helping people. Thanks guys.

Fantastic experience: Great store. They had everything I was looking for. Gary help me and made it super easy and fast. I'll be back.

Positive experience: I placed an order i needed asap, and before checking out, i made sure there were no warnings indicating out of stock. Upon receiving the order, I was shipped a wrong item, and they advised it was due to the iteam ordered being back ordered and out of stock, and a system glitch sent me the wrong item (priced more expensively as well, which I had to pay for). They also only sent half of the order and said the other half was back-ordered. However, they made this right, by sending me a replacement item, and did not charge additional fees. They could have easily forgotten about this and moved on, and the fact hat they made it right will make me come back again.

Fantastic experience: Amazing shop and friendly, knowledgeable and helpful people.

Fantastic experience: The staff was great! One of the best shops I've ever walked into. Traveling across this country and fishing everywhere I travel, some shops have staff that aren't too friendly... not here!! Bob Marriotts staff is amazing. Nick, TC, and Jason were all great, friendly and welcoming! Lots of information on flys, local knowledge on fish and spots to try. 10/10 will shop here again!!

Fantastic experience: Was looking for a big sun had, they didn't have one my size but the employee told me about some spots to check out in case they might have had it. Shop is very big, from the outside it looks like a small shop but they have a lot of cool stuff.

Fantastic experience: I have been buying from them for more than 10 years and they are still the best fly fishing store in Orange County

Negative experience: Inventory of their website is not up to date and then you have to follow up several times with them. Emails get answered within 2-3 days and I am still waiting for my money to get refunded for goods I haven’t received. There are lots of other shops out there to spend my money on.

Fantastic experience: Amazing Customer service. They were so helpful with everything and got me all the gear that I needed. If you are looking for a new fly shop to buy your gear at, this is the one!

Negative experience: Deeply lacks a sense of customer service online and their website inventory is way off. I ordered several items from them that showed in-stock online. I just received my order in the mail today and over half the items I ordered were missing. I never received an email or a phone call to let me know they were out of stock. All they did was add a brief note on the receipt that the items that weren't included were backordered. I would have never placed the order with them if I'd known it would only partially be filled. Spend your dollars somewhere else with a company who'll provide customer service and who has the capacity to keep their inventory up to date on their website. There are too many good companies out there. Give your business to anyone but BM.

Fantastic experience: A female rookie fly tyer and noob fly angler who shops at a flyfishing store with her female partner COULD be made to feel rather awkward about all of that. But not here! These guys are always so welcoming and helpful without being pushy, patronizing or condescending. There is a dizzying array of fly tying materials available, and all of the knowledge one needs to sort through it. All the guys are great, but Nick is our favorite (don't tell the others)! :) Great store, great staff -- go there.

Fantastic experience: Très très bien placé et pas très loin de l'hôtel brookhurst plaza inn c'est ce que je cherchais il y a très très longtemps tu à tout ce que tu as à l'intérieur pour là pêche Merci Bob Marrott's de je suis de ( TAHITI )

Fantastic experience: Larger on the inside than I looks. Extremely friendly and helpful staff!

Fantastic experience: Great selection and really helpful staff!

Negative experience: I share the frustrations from Chris' review earlier this year. I ordered fly tying material for an upcoming trip. Apparently they only stocked about 40% of my order and it took 3-4 weeks for me to receive the rest. They need to have an out-of-stock option for their website. I won't order with them again unless I had a month to wait.

Positive experience: 낚시 용품을 헌자리에서 볼수 있고 났시 친구도 만남

Fantastic experience: Nick was great! Awesome fly shop with great staff!

Negative experience: I have to say.... the customer service was non-existent as I was there for about 45 minutes and not one person greeted me nor asked if I needed help. There were 3 guys and one older who apparently more focused on their tasking than the guest experience. I will take my business elsewhere!!!

Negative experience: Do NOT order Fly Tying Supplies from here if you need them soon! I am getting ready to guide for the rest of Fall and ordered $100 worth of tying supplies I needed to finish my season. I sent the order in at 5pm the night before I got 2 phone calls saying that 2/3 of my order was backordered and that my next day shipping would be $30 bucks. I have ordered with better fly tying sites like Bearsden and JSFlyfishing that give up to date stock and send out their supplies with great efficiency. I will not be ordering with this California based company ever again! Sorry Bro!

Fantastic experience: My go to place from Tustin

Fantastic experience: Love this place ! Anything you need for Fly fishing.

Fantastic experience: Great selection of fly tying materials, you can find just about anything you need there.

Fantastic experience: If you're a fly fisherman/fisherwoman this is the place for you. All the gear you'd ever need. I took casting lessons from Kevin, and enjoyed them.

Fantastic experience: Great selection

Fantastic experience: Super friendly and helpful I would recommend anyone interested in fly fishing come here they helped me find everything I needed as well as choosing some flys that would work for where I fish

Fantastic experience: We always visit here when is Orange county.

Fantastic experience: This place is going to make me broke lol

Negative experience: Purchased a 10 wt Airflo Tropical flyline on sale via their online site when I received the flyline it was obvious that it had seen use ,it was dirty, had creases where the flyline loop connected with a leader ( telling me that this flyline was probably on a demo rod for customers to try. It also had a lot of twists in its foward section and also seemed a little brittle. Yes I got it on discount but I feel it should have been noted that was the reason for discount.....Needless to say I wont give this half rate shop any more of my business.

Fantastic experience: A beautiful brick-and-Mortar fly fishing shop, with a massive selection and knowledgeable staff.

Fantastic experience: Great places for fly fishing equipment and accessories

Fantastic experience: They have an amazing selection of fly tying stuff. If I need something obscure or hard to find, Bob Marriot's has it. I live in a rural area far away from a good fly shop, so I especially appreciate their $2.95 shipping for orders under $25.00 when I just need specific items.

Fantastic experience: If you fly fish THIS is the store! Great selection of tying supplies. Best I've seen

Fantastic experience: The guys and the selection are great! Very knowledgeable and helpful.

Fantastic experience: Completa disponibilidad de elementos de pesca con mosca

Fantastic experience: The staff are the most knowledgeable, friendly and helpful customer service personnel of any store we go into. They are so personable that we always seem to spend more time there just chatting while we get what we went in for.

Negative experience: Ordered 2 in stock items on 9/20/18. Credit card charged same day. No email or phone notification that one item was backordered and will not ship until sometime in October. Called to report problem with poor service, no commitment other than item will be shipped when received.

Fantastic experience: Gray is awesome! Everytime we go he is always polite and helpful. It is a little expensive but will worth it. Thank you Gray

Fantastic experience: Great inventory. Support local businesses!

Negative experience: My husband and I came in to purchase rods and reels, but we were treated so badly by Mark, we left and will find another place to spend our money. Mark should learn not to be so rude and condescending to beginners. He may think he's an expert, and maybe he is, but know one wants to be treated badly. Maybe learn to be helpful, instead of just plane RUDE. Received a call from the manager Kevin, he took the time to follow up and make sure my husband would be treated well in the future. My husband was pleased, and has agreed to return to the store.

Fantastic experience: They have everything! If they don't have it you don't need it!

Positive experience: Best fly fishing in southern California. Quite good to work with

Fantastic experience: Excellent shop. Service and experience are top notch.

Fantastic experience: Beautiful store, friendly people, amazing selection of fly fishing gear and accessories.

Fantastic experience: My wife and I made an appointment for a casting lesson. Ben was our instructor. I had fly fished previously, but my wife had never touched a fly rod before. When we got to the park, Ben took his time with us explaining all of the finer point of rod setup, feeding line, multiple casts and rod breakdown. He was very knowledgeable on the mechanics of each cast and was able to identify the cause of our individual issues. We had a great time.

Negative experience: Went in for a new reel, picked what I wanted, had it up-lined for my fishing style and got mega nasty rudeness from Mark who helped me. He sassed the fact I threw 5WT line on a 3 WT reel. It’s my style and my money. Don’t question me, embrace that I chose to spend money at your shop and that there are fly fishers who want to innovate their style. Unfortunately, that’s the last time I go there, all the sales staff are rude to a degree. To boot, they’re in the shitier section of Fullerton where I question, is the clientele really living there. Move the shop to where the fly fishers live.

Positive experience: Great selection

Fantastic experience: Just a great place with great guys. Very helpful.

Fantastic experience: Just spent $200 in fly tying materials and I'm happy as a clam. Best selection I've ever seen. Way better than Bass Pro Shops. No comparison. Shop local.

Fantastic experience: I just ordered a few simple tying materials from the online shop last week. I got a call this weekend that one of the items (about $3.00) was back ordered and when it would ship. Great customer service! I purchase items from the online store occasionally and always get great service.

Fantastic experience: Top quality fly fishing store. Big selections in every category.

Fantastic experience: Excellent staff in a shop that has all the fly Fisherman's needs.

Fantastic experience: One of the best places to shop for fly fishing gear. If you tie flys they have all the necessary materials you would need.

Positive experience: A love, hate relationship for the last 30 years with this once outstanding saltwater fly shop in Fullerton, CA. What's always bugged(no pun intended) me was at times it's like walking into a Funeral Parlor. Then after spending 1/2 hr looking for something (no salesman to help), why-b/c everyone was berried into their computers, so you'd go to the front desk to ask for assistence, it was sort of like you were trespassing, hey I'm live bait. I've acquired many wonderful items over 3 decades from M's, outfitted 35-40 clients from it. Yet in supporting this uniquely located business, one just can't get over the attitude & inconsistencies. They've had their ups & downs, we all do. In last 12 months, things changed again, a well stocked internet based business, who's not, but there still was that coffin feeling upon entering this unique FF store, a dying business model?. Yet I still love FF and in spite of the noted issue (personal observation), it is one extremely well stocked FF store, rare in today's Inet world, worth the drive from San Diego or Granada Hills. I'm hooked on their great tying inventory, evetything else is online and often at a bargain vs. paying full retail.

Fantastic experience: Great selection variety, and you also get rewards for buying gear, knowledgeable staff and friendly

Positive experience: Well stocked and have most materials

Fantastic experience: The place is full of cool stuff, one of the guys even took me out back and gave me a fle was rod casting lesson very friendly and kind I’ll be doing all my fly fishing shopping there

Fantastic experience: Friendly expert assistance for "all things fly fishing". Well stocked with equipment and fly tying supplies. Great classes also.

Positive experience: Best place for fly fishing equipment.