AAA West Chester Car Care Insurance Travel Center

Negative experience: Hard to schedule. Staff either refuses or is not knowledgeable about tint waivers, law or requirements. The rep with tattoos on the arms said "it's between you and the state" . Wow very helpful, only some basic info . Had to do a lot of research to even find out, what is the form from dmv that needs to be filled out by the doctor. They do this stuff all the time , but act as if they don't know . Unpleasant customer service skills. It was months of delay between registration and inspection, and issues with scheduling. At the end when u provided the dmv paper , he couldn't confirm if everything looks good , he just wanted the form , closed enough I guess .

Fantastic experience: My sister and I were at the airport with a dead battery last week. A great guy jumped us and I called AAA on our way home. Klaus answered the phone. He was so kind. He told us to come straight in and he would take care of us immediately. He did just that!! Bryan installed a new one . He was kind, too!!

Negative experience: Wasted 2 tows because AAA was supposedly able to diagnose my car for free with my membership,after replacing the parts they told me are bad my problem still was there,called back and talked to Brian and was told they can not diagnose my cars because technicians are not qualified,they are not able to diagnose electrical issues,or no starts for a car..i wouldn’t recommend bringing your car to a place that is not able to test fuel pumps or anything other then an oil change..go to pepboys next door and save yourself the head ache they are able to diagnose vehicles and don’t turn you away because you are using. Your membership..Brian told me they would not waste time diagnosing a car for free even though it was from my membership..it’s a shame

Fantastic experience: They honored their 2-year warranty on the car repair that failed again!!

Fantastic experience: As an older man, I don't know much about cars. When I brought my car in for service the man I spoke with was very patient with me and explained everything that needed repairs on my car. Another shop had said I need other repairs, but Klaus explained what I really needed, saving me a lot of money. As I am on a fixed income, that was very important. Honesty and integrity are why I will only use AAA from now on.

Negative experience: A man named Klaus at triple A was so rude the premiere membership was misleading and and false it only covers 100 miles of tow but that's a one time thing so if you get a tow for 20mi under premiere membership that's it's you can not use the rest of the miles you have left on any other tows they will charge you I had a flat tire which is covered under my membership and offer a discount 10% off of labor when the membership states that the you get discount tires too but that is also false information the tires are actually almost 140.00 per tire not to mention you still would have to pay for the labor while the membership is not a lot of money per year it is filled with a lot of fraudulent information and false advertising which is probably illegal in most states but hey who am I to judge but just a friendly reminder make sure you read your triple A membership because your paying for services that you don't actually get and are overcharged

Fantastic experience: I want to thank the insurance agent Diane Smoczynski for helping me saving money on my vehicle insurance. I have been with Progressive for a couple of years and Diane was able to find me a better quote, cutting my insurance premium by half. Thank you Diane!

Fantastic experience: Great experience. Quickly attended to my wife and I. We were treated very well. Highly recommend stopping in and seeing the super staff.

Fantastic experience: Big thanks to Brian Lopresti for taking my repair at the end of the day on a Saturday.

Fantastic experience: Larry helped me with my finger prints and he made it super fun and easy!

Fantastic experience: They have very customer centric employees. The auto service managers (Bernard and Hiram) are great to work with.

Fantastic experience: I've been driving now for more than 3 decades and have put many 10s of thousands of miles behind me. In that time I've never been away from home and had to "call for a tow". But when I did, I was only a few miles away from the service center. I called them first to give a heads up, then talked to AAA. The whole process was fairly painless. They didn't have me up and running the same day, but the next business day I was back in business, with repairs correcting someone else's mess-ups. Very thankful to the staff.

Fantastic experience: Just visited them today for finger printing after a terrible experience at another IdentGo location yesterday. Could not have been happier with our experience. The lovely staff got us in and out very fast, the location was easy to find, good parking, and clean and organized location, and the staff could not have been more professional and kind. Will drive the 40 mins to get there anytime.

Fantastic experience: I would like to leave a review for Diane Smoczynski at Weat Chester AAA. Thank you for your diligence and patience with finding me a great car insurance quote! You were a total breath of fresh air to work with. Thank you again!

Fantastic experience: I almost never write reviews. We went to this location to do a title transfer, and received exception service from James G. It was an out of state title, which made things more complicated, and due to our own error, we had to call our insurance company (twice) to get the insurance right (and James waited patiently while we did this). He walked us through every step of the process, and was incredibly thorough in with the requirements for the out of state title.

Fantastic experience: Friendly staff and got what we needed done in a timely manner. Shout out to Brian who took great care of us during check in and out with our car.

Fantastic experience: Great service.

Negative experience: Came for identogo. After waiting 20 minutes past my appointment time, I had to leave for a job interview. Also checked the website and my appointment was no longer there.

Fantastic experience: Excellent service at the West Chester Pa location she made our trip so much easier than if we attempted!

Fantastic experience: Everyone was very pleasant. Rose, our travel agent, was very knowledgeable, friendly, kind and patient. She was able to answer all of our many questions about our destination, made great suggestions about things we would never have thought of and was very thorough in planning everything for us. We usually travel with our RV so it was nice to have Rose help us with the hotel and everything else related to our trip. Thanks Rose!

Fantastic experience: I love this place! One stop shop for everything! I got my registration for the car, along with help for my trip out of the country. And the car inspection. Def recommend!

Fantastic experience: Rose was very knowledgeable and helpful!! Really nice store/shop as well!!

Fantastic experience: Went in to get my first international driver's license. Super easy and fast, and the photograph was even flattering!

Fantastic experience: It was made great by Rose who took care of me today.

Fantastic experience: I came here for Identogo. Good location. Prompt service. Very nice AAA facility. Quality!

Positive experience: Very patient with this Senior Citizen! Upbeat and professional

Fantastic experience: Outstanding service fast and the personnel were very helpful.

Fantastic experience: Very clean and organized. The staff seem friendly. Complimentary coffee and hot chocolate machine

Fantastic experience: Great peeps

Negative experience: My car started making a scary noise from the front wheels after this shop returned it to me. When I called about the noise they would not pick up the phone. When I left a polite but urgent voicemail about this safety issue it was ignored. After I posted my experience online, I was contacted by the shop. The shop tried to blame me for the noise. When that failed, they blamed me for the shop not responding, saying I should have kept calling even though a different manager told me not to call because their landlines were not working, and to use his cell phone instead. Cell phone calls, voicemails, and texts were also ignored. I later learned this manager was inexplicably instructed to not respond when customers contacted the him. No resolution was offered. Of course a reasonable person would not trust this shop again after it appears they made my car unsafe to drive and tried to hide from their mistake. This car care center does not reflect the good service I've come to expect from AAA road service, AAA credit card, AAA insurance. I would be hesitant to trust any AAA car care center after this experience. I will contact the AAA corporate office to inform them of this situation and find out if they can help resolve this situation and get my car back on the road. Zero stars. Unprofessional.

Fantastic experience: Quick fingerprinting completed with appointment!

Fantastic experience: Thank you AAA for being there for me and my family members, I can honestly say I'm always treated with care respect, and helpfulness, thank you kindly James. And also to Isaac who called to let me know of the great prices thank you

Fantastic experience: Very clean, well lit and friendly staff. I will use the services there again!

Negative experience: I needed to have my car towed here since it stalled while I was driving it. I was reluctant since the last time I took my car here I had a negative experience, but I thought I could trust the AAA name. I never received a call confirming receipt of the vehicle from the tow truck like I have in the past. I wanted to give them the benefit of the doubt but after 3 days I called and wanted to check in. After speaking with them on the phone I arranged to bring my car to another garage. I called back AAA and let them know I would be by to pick up my car in an hour. Not 5 minutes later I got a call explaining that they knew what was wrong with it. The gentleman said the spark plugs were old and they wanted to replace the direct ignition coil as well, and that they could have it done by the end of the day. Excited to have my car back I agreed, and explained it was due for an oil change and asked them to do any other routine maintenance it needed. After paying $450 I had my car back, only for it to turn off again while I was driving it (4 times) about 5 days later. I brought my car to a local WC mechanic, after having too many issued with AAA. The mechanic explained to me a few hours later that when he pulled the dipstick, there was absolutely no oil on it. I asked him if maybe there was a leak, and how AAA could have missed that. He said the only way is if they didn't check the oil. I understand mistakes and misdiagnoses can happen but this was pure negligence. If the car is stalling one of the first things that should be checked is the oil pressure, and secondly I asked them to change the oil on the phone. If my engine stalled on 95 going 60 MPH, I easily could have been hurt or hurt someone else without power breaking or steering. At the very least running the engine without any oil could have caused it to seize and ruin my car. It has been two weeks now and the car has not stalled once since the oil change. This was not a complex problem, I feel like I was scammed out of $450 and that my safety was put at risk by what should have been an easy fix.

Fantastic experience: Very helpful staff!

Fantastic experience: I think we all can agree that anything having to do with vehicle insurance and registration requires a lot of paperwork and hassle. I'm happy to say that the AAA insurance agent Matthias Hickey has been a huge help in the entire process! He baby stepped me through everything, and he is *still* the person I call if I have any questions having to do with AAA. Even if something isn't in his field (insurance), he's always happy to help getting me to the right person I need to chat with.

Fantastic experience: I came here for getting my car registered from out of state and Nick and Larry were excellent at getting this done along with getting me signed up for a AAA membership. The store was very clean and organized.

Fantastic experience: I've been a AAA member for many years, and can honestly say that the membership is very worthwhile. They've assisted me on the road and in my driveway. They've assisted my wife and I planning vacation trips. I would call them for service, before I consider the service which came from the leasing dealership, based on experience.

Negative experience: I would not recommend AAA for an inspection! I waited two hours for them to complete the inspection. Upon completion, they told me my car failed due to rusty and cracking break pads. They immediately offered to make me an appointment with their mechanic. I declined and said I would take it somewhere else. I had my break pads looked at and there was no rust or cracking found. I felt taken advantage of and will not be using this facility in the future.

Fantastic experience: Friendly staff and went out of there way to provide great service. They are a well equipped location with a Pep-Boys on site.

Negative experience: I recently purchased a used car with new inspection and 4 BRAND NEW MICHELIN TIRES I had a flat I couldn’t see any nails or punctures called AAA for a tow and tire repair. At 845am they tow the car to the West Chester PA location. I was told they would call to tell me if it could be repaired. I had to call multiple times during the day only to get the run around and it wasn’t until almost 5pm when they called to say they would need to keep my car over the weekend in order to get a new tire at $114 and replace it. All day it took just to determine it was not repairable,? I told them forget it I was coming to get my car We picked up the car and took it to TiresPlus right down the street They opened the truck to find only the rim. No Michelin tire I called back and asked where was the flat tire I was told it was in the storage space that held the spare. It was not. Called back again I was put on hold for over fifteen minutes and was able to drive back to AAA and as I walked in the service mgr was standing there doing nothing I guess he thought I would just go away. Wrong! They never picked up the phone So they insist they put the tire in the car they tried blaming TiresPlus for taking it they stuck to the lie they put it in the car. I can only imagine what they would have done to my car had I left it over the weekend This service mgr is a complete joke as he stood behind the shop chain smoking So basically they took my tire fixed kept it put it on someone else’s car who knows but a big round black tire vanished into thin air. DO NOT let these people touch your car ! Have it towed to reputable mechanic shop. I will be elevating my complaint as they are not suppose to keep any parts they replace they are suppose to ask you or show you the broken or damaged parts before disposal.Tires Plus had the tire fixed in under 90 minutes To follow up ... the Manager of AAA West Chester contacted me and submitted a request to reimburse me for the costs incurred at TiresPlus. I consider this an acceptable solution and thank him for handling this personally and quickly.

Positive experience: New to this place but so far good customer service and very thorough

Positive experience: I went there for finger printing but their CPU system was down. I think that it was a great waste of time and fué. I was referred to another place just a block away from my location. That was good.

Fantastic experience: Amanda is an asset to this location. Knowledgeable, efficient and A+ in customer service!

Fantastic experience: Great customer service cleanliness close to work only 11 minutes

Fantastic experience: This is a multi-state automotive and travel service center. I love the fact that I can get work done in one location and their warranty applies to all of them. They offer affordable repair as well as routine maintenance for the upkeep of your vehicle. They also offer many amenities and convenience items for your travels. ID services, navigation information, and travel insurance are among some of the other things they have. I really wish they had more service centers closer to the NYC metropolitan area.

Negative experience: I am a AAA member. I brought my car in last week to use an oil change and tire rotation coupon. I gave explicit written directions on which tires to change/rotate and 2 to replace with tires I provided. I also talked with the service tech in person about it, confirming the instructions. When I got the car it had 2 tires installed inside out! I took it back to get it corrected and they still left one on incorrectly and replaced another one with the tire that had a bubble in the sidewall and needed to be replaced with the good tire I provided! So I've taken it to the Pep Boys next door today and will NEVER be back to AAA for car care again!

Fantastic experience: Changed my driver's license and car registration quickly and efficiently. Pleasant staff.

Negative experience: I brought a vehicle in to have two tires with slow air leaks patched/plugged. I had identified what appeared to be nails in both tires and told the AAA service shop where the leaks were. I asked how much it cost to perform this repair and was informed it was $29.99 per tire. This is twice as much as what I was quoted at other places, but it was local and I thought it would be a quality repair that would be backed up. The final invoice included a "Shop fee" of $4.80. I asked the clerk what the "Shop fee" covered. He stated that he didn't know and that everyone was charged this "Shop fee". It feels dishonest to me that AAA advertised and quoted a price for the repair, knows that they have this arbitrary "shop fee" and did not tell me about it ahead of time. While driving away from the facility, I noticed that the Tire warning light was on. It was NOT on when I brought the car in for the slow air leak. Thank you AAA for creating a problem that was not there when I brought the car in. Lastly, AAA decided it was within their right to replace the oil change sticker that was applied by my preferred shop for oil change service with their own sticker. I didn't ask them to do that and I did not want them to do that. A tip for you AAA, don't touch what you are not asked to touch. It's hard to give them 1 star. I'm not confident they did the work that I paid them to do correctly. Needless to say, I will never bring a car back to this service center, and I won't recommend them to anyone that I know. NOT a good shop.

Positive experience: Roadside assistance is all messed up

Fantastic experience: Quick and friendly service!

Positive experience: Went there to get finger printed for work. Signage not very good outside to know that this is where to go to have this service done

Positive experience: Even when I had an appointment, it took them about 30 minutes to see me for my fingerprinting. However, they have very good service.

Negative experience: It pains me to submit a one-star review, as I've generally had good experience here in the past. On Monday, I picked up my car and drove off. It didn't become apparent that at least one tire was loose until I was on 202. I tried calling and nobody picked up. Fortunately, I made it to Pep Boys in Exton, and they were good enough to tighten the lug nuts. When the mechanic handed me back my keys, he told me all four tires had been loose. When I did finally get ahold of the shop, they didn't seem particularly concerned that this had happened. When I called the main membership number, they apologized and said someone would be in touch. So, I said to myself that I'd give them a day before posting anything about it. And I verified what number they'd be calling from. It's now almost two full days, so I will post.

Fantastic experience: Good customer service. Cassandra and Aimee are great

Negative experience: Never ever go here. Went in for an oil change. The tech stood there with the car in the shop for atleadt 20 min just talking. Never tried to sell me wipers which streak severely. Bever topped off fluid like suppose to. I checked my oil level after the service and it is atleast a quart low. I recommend to never go here. Over an hour and half for an oil change and tire rotation. I had a 9 o clock appointment.

Fantastic experience: Got a nail/screw in my tire on a Friday and no garages are open on the weekend. AAA saved my life squeezing me in on Saturday morning. Took a couple hours obviously as they had other cars already scheduled but was worth the wait as I had a long drive on Sunday. Thank you guys!!

Fantastic experience: Really friendly, reliable, and skilled auto service. Discounts for members are a pleasant bonus.

Negative experience: DIDNT BOTHER TO DIAGNOSTOS MY CAR RIGHT. CAR BROKE DOWN ON ME AGAIN TOOK BACK YO THE TO FIX SITUATION , MADE ME PAY DOUBLE AGAIN FOR THEIR LAZYNESS DONT GO HERE PLEASE

Negative experience: Do not trust the work done here. Mechanics replaced an alternator that did not fix the problem. The cost was $400. Then diagnosed it was a $895 problem. Did not fix the problem. After $1300, it turns out it was a bad alternator--which they had just replaced! AAA replaced the alternator for a second time. Continued to have problems with the alternator at the denial of AAA. Took it elsewhere to find the second alternator was also bad. After almost a year of back and forth AAA would only refund the alternator and labor. Who knows what kind of damage they did to the car. We have been members for decades. We were treated as though we were the problem. Any sense of making it right was non-existent.

Fantastic experience: I had overfilled my oil tank at 17:40 :(. I went straight to a mechanic, since they were right across the street (I think he was the manager) and he squeezed me in their busy busy schedule to solve my issue for an oil change. God blessed them. I knew they were ready to go home and I held them up, but they remained professional and prompt. They all should get a raise.

Fantastic experience: I've been using AAA in West Chester since I moved here in 2013. They have always been very helpful, knowledgeable and they work quickly but professionally. I've never felt sales pressure or the pressure to buy anything that I didn't already ask for. I have a modern car and a 30 yr old car and have used AAA for service on both.

Negative experience: So I took my car in for inspection and there was nothing wrong with my car going in to it and after I'm hearing all types of noise. I think they did something to my car it upsets me that now I gotta spend more money to figure out what's going on and what they did I had no leaks before and surprisingly they said i got a leak I'm beyond frustrated I'm taking the business else where because I cant afford to spend more money than what I have... I love their road side assistance but as the auto shop I will not be coming back

Fantastic experience: Came in to finish my IDP process because I forgot a step. Super helpful and accommodating. Thanks AAA. I’ve not visited other branches, but I recommend this one. Friendly staff!

Negative experience: I have been bringing my cars to AAA in West Chester for a while. I have had good experiences but lately I think I have been getting ripped off. I bought a new tire because they said I had an egg in it but it was small if at all, i never noticed when I was looking at the tire. They tried to sell me battery, wheel alignments, and stuff that I don't think I need. Also, they were very expensive for tire pressure sensors - $350 for two. Odd that two sensors go bad at once too. I have lost my trust in the them and wont be returning.

Fantastic experience: Vanessa was very kind and helpful. I appreciate her help.

Fantastic experience: I consistently receive great service when I come here. I particularly like the follow up information which reviews what car service I received. It helps me stay on top of potential car problems.

Fantastic experience: Great people, Honest car repair

Fantastic experience: Shelby Miles helped my sister and I plan a trip to Cancun and she was absolutely wonderful! Her responses were prompt and she sent us great recommendations and priced out many different options for us. She even found us a great deal on Travel insurance and was overall super helpful and knowledgeable. We are so excited for our trip and can't wait to plan another one with Shelby's assistance! Highly recommend you see her in West Chester.

Positive experience: Stopped in to change registration. Quick in & out service.

Fantastic experience: Very helpful staff and a set of services conveniently located in one place. Passport photos are quick and easy.

Fantastic experience: Very honest, great service, and friendly! Will definitely be back!!

Fantastic experience: Awesome! Everyone is so friendly and helpful.

Negative experience: The lady that assisted me was friendly BUT overall, my experience with AAA is not what I expected. Being a member, I was hoping to save money & HAVE NOT. Went for car repairs & they wanted to charge me double, car insurance decreased but my other bundled insurance increased. No savings on renting. Hertz charges over $100 compared to their competitors. Use AAA to help you plan your trip. She gave me tour books. Tried to apply for the credit card but it had the oddest occupations to decide from. Like it's credit card process, AAA services need a 21st century upgrade. Welp, I will be saving money by NOT renewing my membership

Fantastic experience: Really nice staff... Nice place

Negative experience: Customer service is terrible. The mechanic clerk doesn't care on customer service or their needs. Had a bad attitude for helping, explain or actually move. I would not recommend this facility and reflects very badly on AAA service quality

Fantastic experience: I came out of Doctors to find my tire flat. Called AAA and was told about an hour. Actually they were there in 10 mins, Marcus the tow drive was awsome. I ended up needing a new tire and he called a place and followed me there for safty.

Fantastic experience: Love their service

Fantastic experience: Typical AAA office with various services for automobile related needs - plenty free parking and close to quick and sit-in restaurants- on the outskirts of downtown West Chester borough

Positive experience: They love to try and upsell. Not pushy, just always offering to perform work on your vehicle that you might not need.

Fantastic experience: Great place to have your car serviced and very pleasant people

Fantastic experience: Helpful

Negative experience: I had my car towed here after experiencing issues with smoke coming from the hood. I asked them to simply perform an inspection, which they told me would be around 60. I chose not to have the repairs done that would enable my car to pass inspection, and the price then jumped from 60 to 100. When I asked why, I was told that an additional charge is placed on if you do not move forward with repairs. So truthfully, you are taking money from me for no reason.To be charged 100 dollars for you to simply look at my car is ridiculous and unfair. As a AAA member I would expect better pricing. I will never take my care here, there are many more affordable options if you want your car inspected.

Positive experience: Went AAA for new insurance and some new maps & books for a vacation.. Informative employees & always upbeat.

Negative experience: I called the 1800 AAA roadside assistance number. My vehicle was towed into shop on a Sunday. They seem friendly was able to fix the problem they said technician will be there Monday. Next day I called before they close. They said my car was ready at 830 am that morning they called. and they could not find out what causes noise, but said it came from my sway link bar front right side. needs to be replaced that's what causing the problem + My engine light code was on. for tow dia it be 50% off $118 made it $62 .. I arrive at aaa shop around 2:30 to pick up my vehicle. They give me a repair work invoice of $600+ balance. I told them about my car warranty.. he didn't understand me until I Told him warranty will pay my repairs. Car care call my warranty to set up a bill invoice. Start on it two days later after I call AAA on Wednesday January 2. I picked my vehicle up last week January 2 at 3-4. They finish my car work fast. when I get home the noise and engine light came on. I got a diagnostic test by pepboys auto. they said the same before triple AAA supposed to fix it .. so I called triple AAA back they said to bring it in Friday. I took car to them they said it was two pending code one p01711. Not just One code but two. They. Didn't fix or found the first time it came in. Then he said I had them turned light off.. I trusted AAA Car Care shop. But how you didn't diagnosed a problem when it was sent to you. They seem like money is what they were looking for. I want my car correct. With some lazy technician fixing cars? my car they Should give me a clear reason what my car needs not pending code. They didn't fix. other shops pulled up easy. That's how I knew they didn't fix it. Light was on for some time now. So becareful they may be charging you without fixing your car. yes

Fantastic experience: Aqesome

Negative experience: $120 TO REPLACE A LICENSE PLATE. SERIOUSLY???

Fantastic experience: Quick and efficient service. Went to get a license for Europe and I don’t think it took more than 20 min tops.

Fantastic experience: Haven't used the repair service for a while, but was in recently for help with and international drivers licence and luggage. Very pleasant, kind, helpful service.

Positive experience: Good

Fantastic experience: Terrence was so knowledgeable and helpful.

Negative experience: Took my car here to get my brakes repaired. $800 dollar bill. 20,000 miles later (of mostly highway miles) my brakes are completely worn down. Rotors, pads, AND calipers are in terrible condition. Went to a different place. The mechanics said it looked like the previous work on the brakes was done poorly.

Negative experience: Changed oil. Got home. Started car. Oil exploded all over newly sealed driveway. Took back car. A vacation day lost. Cost of some $ b/c of that and a day of my free time (which, screwed up my whole vacation) so nothing that can redone is worth this. Jumped on horn to get repaired. Supposedly a "filter malfunction," but the gasket wasn't seated properly by the "mechanic". So, wasted day, wasted vacation day - or week, stress, and then a fix. BUT, WORSE!!!!!! .....my new sealed driveway was stained. Gave AAA a quote to repair. They tried to fix with chems, but no go. So I am stuck with a bill of about $350 to re-seal. My guestimate is about $1k of loss. In the meantime, I work from home and it looks terrible..when clients come.....but have to wait until summer to re-seal. Never got compensated, so on my dime Unhappy. Never again customer. Change you own oil with your own brain power. Zero stars not avail. Obviously not worth the $ I saved on Busch Gardens tix having AAA. Use you Insurance provider to change your tire if needed....AAA not worth it . . Boo

Fantastic experience: Great customer service. Organized and pleasant atmosphere.

Negative experience: I love AAA and am a member but the manager on duty at this location wasted 35 minutes of my time in deciding whether or not they'd be able to help me. He ended up deciding that they would not be able to help me with my obscure car issue (understandable), but I don't appreciate the way he went about it or how long it took for him to process the situation. I went next door to Pep Boys where the crew was both much more approachable and helpful. They didn't even charge and laughed at a situation that had the other manager throwing a fit! Again, nothing bad against AAA, just my experience with this location.

Fantastic experience: Great customer service.

Fantastic experience: Very impressed with the speed of the service and how nice the staff was. I stopped in for an oil change and inspection. They took me quickly and the service was in a good amount of time. The waiting area is also very well appointed and stocked. It was nice to be able to wait in a comfortable area with coffee, water and a vending machine. There was even a play area for the kids.

Negative experience: I would avoid this place for the annual inspection. They will try to sell you everything they can. Their prices are totally unreasonable. Shop around for a better price and a more honest inspection of your vehicle.

Fantastic experience: Fast, fast, fast!

Fantastic experience: Friendly, helpful staff, good coffee. Needed something notarized, was in and out before the coffee could cool off.