AAA Narragansett

Fantastic experience: I came in close to close and the ladies working were nothing but fabulous. I had to get a passport picture done and I appreciated how nice they were when I wasn’t understanding the process correctly. Also their picture taking abilities were amazing as well. I recommend coming here if you want a good photo/ service:

Fantastic experience: My husband and I made appointments online for REAL IDs and it was done on time, efficiently and with a great staff. We appreciate you.

Negative experience: Had a simple question, called, waited on hold for 10 minutes, got someone in Brooklyn NY. He said couldn't help me because he's in Brooklyn NY and doesn't know the DMV requirements in RI. I think that checks out. I did call a Narragansett # though?? He transferred me to the Narragansett office I thought I previously called. I waited on hold for 42 minutes, then finally just left a message. I would recommend going to another branch, AAA isn't what it used to be!

Fantastic experience: Excellent experience! Even though I didn’t have an appointment, the agent was more than happy to handle my request, which he processed quickly and efficiently. Thanks for the professional customer service! Highly recommended.

Positive experience: Allow some time for your visit!

Fantastic experience: Really good people

Negative experience: Can’t get anyone to answer the phone and they hang up

Negative experience: Waiting almost four hours and before truck came...no status on app or via phone. It's cold, it's late, I have to use the restroom. They said truck coming from over ns hours away and suggested I leave the car and Uber home...out of state. They continually lied to me about him being five.minutes away etc. On the meantime I hired them canceled someone else due to their lies. Driver got "here" only to go to the wrong place. Then he found me but didn't know why he was here. Last, he opened my door with me sitting inside without knocking or anything - safety issue. Not impressed.

Fantastic experience: Very helpful and very friendly

Fantastic experience: Good afternoon, I was in the need of AAA services. My battery was dead spoke with customer service and was given a time when AAA technician would assist me . Technician Don 66 arrived on time. Don was very pleasant and assessed the problem after running a few tests. We needed a new battery and was given a price, the price was cheaper than what my mechanic had quoted me. Don installed a new battery quickly.,we were also given a 6 year warranty. Thank you Don it was a pleasure meeting you.

Fantastic experience: VERY nice staff, helpful. Was able to get my IDP without an appt. Not a member, either. I had assumed an IDP was a DMV service, but its NOT. So, if you are working off the same assumption that I was, you're in luck! I arrived right when they opened and was all done in 10 minutes. Great experience!

Fantastic experience: Made an appointment for license renewal. Was in and out in 15 minutes

Negative experience: You will SAVE TIME just going to the DMV to renew your license. If I could rate AAA negative 12 stars..I would. It preys upon peace of mind and no longer offers that.

Fantastic experience: Getting ez pass super easy

Fantastic experience: Personable staff. Courteous and efficient the staff helped us with our dmv needs and membership changes all in one quick appointment

Fantastic experience: Very helpful in renewing my license

Fantastic experience: Excellent experience renewing my license and getting real id!

Fantastic experience: I renewed my license there and had the best experience in all my years of driving! The woman who helped me was very helpful, cheerful and efficient. I never want to go any where else.

Fantastic experience: In & out in 10 minutes to get passport photos. Staff was very pleasant & efficient.

Fantastic experience: I was acknowledged and helped right away after entering the AAA office. They were through and nade a suggestion that will add ease to my future EZ- Pass experiences.

Negative experience: Called with a bent tie rod and tire. Was told 80 minutes which was good because I was told I had plenty of time to walk up to the bathroom at Cumberland farms from frishermans State park to use the ladies room...5 minutes later the truck is driving past so I had to run all the way back to my car only to be told they need to call for a flatbed truck...um yeah... so 2 hours later I still have to go to the bathroom. The flat bed ride past towards the beach, didn't even acknowledge me. Then I get a call telling me he's helping someone else, 10 minutes. It's been 30. Will they pay for court costs for indecent exposure. I could have walked up and back I don't know how many times.

Fantastic experience: I love being a AAA member. You can save a trip to the DMV and get most routine renewals taken care of. You can't apply for a first-time license or register a newly-purchased vehicle, but you can renew your license, upgrade to a Real ID, and renew your car registration. Currently you have to make an appointment via the web, but you can also join AAA via the web if not already a member. I was all done in 30 minutes including photo and payment. A little hard to find, but it is next to the Citizens Bank which is easily visible on the corner. Go into the office building next to the bank. It is on the first floor (look for AAA sign).

Fantastic experience: Not a long wait very good service

Fantastic experience: They were able to see me before my scheduled appointment. The staff were polite and courteous and offered me good advice.

Fantastic experience: She was very helpful and explain that AAA Was a better insurance for my wife and I And want i we would be receiving. Thanks

Fantastic experience: I tried to apply for a REAL ID yesterday -- but because I moved here from another state I have to go to a regular DMV office. However, the lovely woman helping me (I want to say her name was Nancy -- hope I'm right about that!) could not have been nicer! She went through the rest of my paperwork to ensure it was all in order, looked up what I needed for the transfer from another state (and how to apply for my one missing document), and even printed information about the DMV website for me. Honestly, even though I couldn't do what I had hoped to do there, the experience was really nice. That's not always the case out there in the world right now, so thank you, AAA Narragansett!

Fantastic experience: Great very timely service

Fantastic experience: Always there when you need them

Fantastic experience: I recently returned plates to my local Wakefield, RI location. I have to say, Mike, who waited on me was one of the nicest and most pleasant people I've dealt with in customer service. He is an asset to your agency!!

Fantastic experience: They provide excellent information and services with a smile .

Fantastic experience: Very Well satisfied with the Service .

Fantastic experience: Always Great customer service at AAA.

Fantastic experience: Great place

Fantastic experience: I have not been there yet. I will take my husband January 19. Will let you know then.

Fantastic experience: Good better then going to state dmv

Fantastic experience: Great..very accommodating

Fantastic experience: I was here to register my truck it expired at the end of March but due to The covid it was extended in and out and done before my appointment time no crowd nobody there and they were so wonderful Pleasant and helpful

Fantastic experience: Great AAA branch, lot's of parking!

Fantastic experience: I had a very complicated transaction that involved three registrations. I had been in touch with Angela M. prior to going into the office. She was so helpful and understanding. She made sure I had all of the necessary paperwork that I would need. When I went into the branch she waited on me as well. Very helpful and professional. Customer service was A+! Thank you!!

Fantastic experience: Wonderful experience during this pandemic! I was nervous but the folks in this Narragansett office are going above and beyond to keep everyone safe! They were all very kind and extremely helpful! See you all soon for the Real ID!

Fantastic experience: Awesome how there handling the safety of there customers in this difficult time. Took all the necessary steps for the next customer to enter after cleaning each work station.

Fantastic experience: Good service and the people there are very professional and caring.

Fantastic experience: They were nothing less than awesome. Procedures made me feel safe and the whole staff was friendly and genuinely happy to be there. Refreshing.

Fantastic experience: Excellent service

Fantastic experience: Service was quick and very well organized.

Fantastic experience: I visited today to pick up paperwork that I could mail into the DMV for documents I needed. This is a service that is normally provided at this AAA location however, due to the COVID pandemic, I completely understood that these services were by appointment only and I did not have an appointment. The team at this location offered to help me get my documents today because they had a few minutes between appointments and they knew I needed them quickly. I am extremely grateful for their amazing customer service! I will be a AAA member for life.

Fantastic experience: Broke down this Sunday memorial day weekend call AAA email me with updates of when the driver would arrive they were 40 minutes out they arrived 38 minutes it was unbelievable service gentleman was very professional and kind thoughtful and it was a great experience

Negative experience: Better to go through Dmv for license renewals. Tried twice with documents for real id and both times they refused my documents. Same documents with DMV approved that same day.

Negative experience: I don’t have 3 hours of my day to wait in line for a service that I pay for. If I want to waist a day I’ll go to the DMV for free.

Negative experience: I do not like new set up. 1 person only checking people in is not efficient. Trying to be lean but adding time to process. Really Nice people work there but understaffed for demand. I’d add travel people to help dmv people waiting. Tons of people working but only 3 doing dmv work which has a huge demand. I’d change the process to make wait times 10 mins or less.

Negative experience: Terrible 4 times I was there in 2 days once the wait was too long which is not their fault next 2 times computer was supposedly down but it was close to closing time tonight u got there at 440 for a liscence told me couldn't do it because they were backed up 2 hours went back 45 minutes later place was empty great customer service

Negative experience: Kept on hold until battery went dead.

Negative experience: Called four separate time and left messages. On the phone currently for 40 mins and no one has answered or returned my call!

Positive experience: Love THE >AAA<

Fantastic experience: AAA THEY ARE GREAT TO HAVE

Positive experience: It's convenient, but is now swamped with DMV customers, and the staff, especially one manager, is showing the strain. Last time I went to return a plate I had to wait an hour. I went a couple days ago to get some gift cards and had to wait while a generalist served a DMV customer. There never seems to be a good time to go. Pity.

Positive experience: The people are nice and professional

Fantastic experience: Triple ASSist great. Such helpful people here.

Negative experience: Waiting took even longer than the dmv and the woman who waited on me was absolutely no help whatsoever, and gave my dad a hard time about something she ended up being wrong about. Definitely don't go here if you're trying to save time!

Fantastic experience: Just a good service to have especially if u have kids who just started driving.

Fantastic experience: Exceptional service in insurance, travel needs, and motor vehicle registry services. Despite a wait for some services with motor vehicle registry, the staff is delightful accommodating and friendly.

Fantastic experience: Quick service and very nice staff

Fantastic experience: Great customer service

Fantastic experience: Everyone we interacted with at this location was wonderful! Very helpful and kind! Came in with a challenging registry problem and they took the time and helped us work through it. Very pleasant!!

Fantastic experience: We met with Helena to book a trip to Florida, she was very accommodating and always had our best interest in mind. She is very knowledgeable and good at her job, we will be back to see her.

Fantastic experience: Very clean location, nice staff, glad to be an AAA member! Was able to get my daughter's ID updated without having to go to the DMV.

Fantastic experience: I stopped in my local AAA office to renew my membership. It was very simple and I've always know it to be a place I can go for lots of great services and information. Staff members are always knowledgeable and overall my membership has benefited me greatly over the years.

Fantastic experience: Fast and friendly.. Sure beats DMV

Fantastic experience: Friendly and Helpful Staff .. Love AAA Narragansett!!

Fantastic experience: Somebody had a very good idea, putting Motor Vehicles offices into the AAA offices; there were only 3 people ahead of me in line, the reps were very helpful, no stress, no long wait, very much unlike my last visit to a regular Motor Vehicles office.....a giant step forward for mankind .....Steven

Fantastic experience: I needed to renew my license and my experience at AAA was outstanding. Great service and speed of transaction made what is usually a somewhat painful experience a pleasant one.

Fantastic experience: I won't go anyplace else but AAA Narragansett! Your services are worth every penny and more. The staff is friendly, professional and they provide personalized service. Keep up the great work!

Fantastic experience: Gail was exceptional. She was polite, kind and knowledgable. Never going to dmv again!

Fantastic experience: excellent visit, great folks

Negative experience: Waiting in line, 3 people sitting at desks observing

Fantastic experience: Recently visited to have new passport photos taken. As usual, a pleasant problem free experience.

Fantastic experience: Knowledgeable friendly service. Extremely helpful!!

Fantastic experience: Got my passport photo taken here. Fast, free, and friendly - what more could I want?

Fantastic experience: AAA Narragansett has consistently delivered best user experience through the years, from getting insurance to getting license renewed. Recently I used their services to get foreign currencies for work trips abroad and it has been great! Easy transaction, all paperwork done within 15 minutes and best of all a call when money were ready to be picked up. Very knowledgeable and polite staff too!

Fantastic experience: I got my International Driver's Permit, Euros, Info - all at the last minute with nearly no effort. AAA is fantastic.

Fantastic experience: Purchased PawSox vouchers...explained the workings of the vouchers, courteous and quick service.

Fantastic experience: Professional and friendly highly recommended

Positive experience: Good experience. When the Triptik arrives we will be all set. Looking forward to a great vacation. Thanks Lisa.

Fantastic experience: Very quick and easy. Very pleasant and friendly staff. Never want to go to the DMV again!!

Fantastic experience: Great experience every time. I always come to this AAA office! The people are very friendly and they are always able to take care of my needs quickly. Passport photos, drivers license renewals, whatever I need done I'm in and out in no time.

Fantastic experience: Great experience in renewing one of my car registrations. Promptly and with a smile!

Fantastic experience: Friendly,helpful young woman answered all my questions.They provided all the maps I needed for our trip.I have always been satisfied with the service in this office.Recently needed Euros for a trip once again the service was efficient and the woman I spoke to was knowledgeable and very pleasant.

Fantastic experience: grateful for the folks at AAA who make registering a vehicle easy! and they are nice too!

Fantastic experience: So much faster than the DMV! The main reason I am a member is the DMV services offered. I tried to get the same thing done in town and waited two hours and didn't get close to the front of the line. Went to AAA and was out the door in 25. Even with the travel time back and forth it was faster.

Positive experience: Great Service, Agent very helpful, made reregistration simple and painless.

Fantastic experience: Though they are a busy place they always find time to share a smile and do their best to help. I prefer going for my here than the registry for my license and registration renewals as it is quick and easy. I have gotten trip-tix, tour books, foreign driver's licenses and more here. I highly recommend them. Easy parking too.

Fantastic experience: This office is a well run, friendly, efficient and totally pleasant place to do business. I have renewed my license there and later had the license redone because of a change in address and each time the entire procedure took no more than fifteen minutes. The staff are glad to answer your questions and help you get forms filled out and are really friendly and upbeat while doing so. I have also gone into the office to buy gift certificates during the holidays and when it was crowded, staff members came over from other departments to help out and they had staffers working the lines with fliers describing purchasing options and answering customers' questions before they got up to the counter so the line moved really quickly. Getting stuff done at the division of motor vehicles can be a trial. Getting the same things done at this AAA office is a pleasure and it gets done so quickly. Great service, very convenient and excellent people!!!

Fantastic experience: Used AAA to replace a stolen driver's license. The staff person who helped me was very pleasant and efficient. Fortunately, I had downloaded an application beforehand so the wait time was very short. It is certainly much better than going to the DMV!

Fantastic experience: The staff was friendly and prompt to provide me with help and completed the license renewal very quickly.

Fantastic experience: Excellent! Nancy couldn't have been more helpful. Thank you!

Fantastic experience: Outstanding service, terrific staff. Everyone there is extremely helpful and courteous. Their customer service is first rate. Everything from license and registration renewals to vacation planning, this AAA center excellent. It is always a pleasurable experience. I wish more businesses would follow their example.

Fantastic experience: I was able to renew my drivers license, renew my car registration and purchase movie passes for Christmas present all in one stop. I can't wait to book my next cruise through AAA. Thanks for the convenience.

Fantastic experience: Great service. No waiting and problem solved with a smile!

Fantastic experience: Was waited on immediately and treated like I was the only person there, although there were others in line. Clerk was knowledgable and very helpful. Great job.

Fantastic experience: Excellent service and convenient location. Very friend staff. Thanks!