AAA Hackensack

Negative experience: AAA supervisor brandy was extremely rude and less than helpful to de-escalate a very stressful situation and left me stranded. I did record the call if there’s any interest in how she handled this. However I did fill out a survey and did not receive any feedback from AAA. I’m really disappointed in the decline of customer service at AAA. They left me stranded and quite frankly didn’t care at all that they put me this situation by towing my car to a facility then refusing to tow my car again because of an inspection sticker. I’ve never received such a lack of service or care from a customer service supervisor,

Fantastic experience: Got our international drivers licenses in less than 15 minutes with Steve M. Went on a weekday afternoon and there as no wait.

Negative experience: Aaa always sending mails.. I am not interested. The company disturbing.. Don t make business with them.

Fantastic experience: I needed to renew my passport and new photos and they were quick and very helpful

Fantastic experience: The staff at AAA Hackensack demonstrated exceptional customer service, providing friendly and efficient assistance. I highly recommend their services and intend to utilize their offerings in the future.

Fantastic experience: Amazing service here across the board. I admit I was cutting my travel planning close and the AAA agents were so helpful and pleasant from start to finish. I would never have accomplished same level of travel goals without their input and guidance.

Fantastic experience: This is the most efficient place I’ve ever been! Steve accepted my documents, walked me through the entire process, and was incredibly patient and respectful. 5 out of 5!

Fantastic experience: Fast reliable service.

Negative experience: One of the worst company I have waited more than 2 hours very cold weather

Positive experience: 4 hours after initial call, made it! Thanks!

Fantastic experience: The agent was very helpfull, i got my International DL in 15 min

Fantastic experience: I went there to obtain international driver’s license, which took less than 15 minutes. Staff were very helpful and friendly.

Fantastic experience: I would run every op of my whole life through here if I could. In-person efficacious service from experienced professionals.

Fantastic experience: I had an excellent experience obtaining my International Driving Permit through AAA. Every staff member was incredibly eager to help and guided me through the entire process. The staff’s knowledge and dedication to customer service were truly impressive, making the process smooth and stress-free. I highly recommend AAA for anyone looking to get their IDP quickly and hassle-free!"

Fantastic experience: Excellent helpful insurance and IDL people

Fantastic experience: Quick, efficient, and very friendly staff.

Fantastic experience: Steve is the best. Quick and easy to get your international driving permit here.

Positive experience: Nice service. Needed passport photos. Free to AAA members

Fantastic experience: Steve provided excellent service - quick and efficient! Thanks, Steve!

Fantastic experience: Customer service was awesome, a lot of people are missing that connection to its customer but not at the Hackensack location. Special thank you to Stephen M for all the help, speedy service and great customer service!

Positive experience: The staff is friendly but somewhat slow. I needed an international driving license and was second in the line. This took me about 15 minutes to get to the booth and another 15 to do paperwork. Not sure why is it so slow

Fantastic experience: Fast and friendly service.

Positive experience: Service is helpful but the signs at the entry are very confusing. Everyone gets in the wrong line.

Negative experience: Service is pretty fast but staff can get a little awkward if not even rude because of their own mistakes

Positive experience: these folks were very efficient and professional.

Fantastic experience: Christina was very kind and helpful! I really liked the Hackensack environment! Thank you!!!!!

Fantastic experience: Went in to get an international drivers permit. Tina was an excellent customer service rep. She was very professional and a lovely person.

Fantastic experience: Well-organized. Busy, but very helpful staff to manage the rush.

Negative experience: worst customer service ever!!! maybe it is because they know that travelers need their services but these people need to take courses on LISTENING and COMPREHENSION. they are not knowledgeable and since they don't listen to what people are saying, they struggle to find answers, keep you waiting for over 5 mins just to refer you to the website. when i wanted to confirm my request was understood and she was giving me the correct answers the CS rep hung up on me. i would recommend going to another branch these people are the WORST!

Negative experience: I am absolutely LIVID!!! AAA changed my battery in September, 2021, I confirmed this on the phone with them when I made the call. When their driver got here he looked at the battery and it said 2019!!! He said that the battery may have come from another car, he doesn’t know but it’s not under warrantee bc it has been 5 years. NO IT HAS NOT!!! I was forced to buy another battery. I got completely ripped off and scammed by AAA and they SUCK! Do not trust their replacements and hold on to all your receipts.

Positive experience: Gym ️‍♀️ day

Fantastic experience: Clean and a wide variety of big brands drinks and snacks highly recommend small store owners shop there

Fantastic experience: Helpful staff. Hopefully more people go visit for services

Fantastic experience: Friendly staff, excellent service and super fast! Got there at 9:00 am, no line and I was done with my international driver’s license by 9:07 am. Can’t beat that :)

Fantastic experience: AAA are awesome they really help you do you need a jumpstart a car towed pretty thorough glad I have and if you need a battery, do you have the interstate batteries which is great

Fantastic experience: Good and quick service

Negative experience: excessive hold times when calling

Fantastic experience: Helpful knowledgeable staff in a convenient location.

Fantastic experience: Staff is very helpful & courtesy

Positive experience: Very happy as they treat being first time visitor

Fantastic experience: Quick and easy to get work done

Fantastic experience: The service that Juan R provided was a great customer service experience that I received. He went to where my vehicle was located & was there on time. :)

Fantastic experience: No complaints! Good experience while getting my IDP

Fantastic experience: Quick service

Fantastic experience: Very friendly staff, quick & efficient service

Fantastic experience: Super quick. I got a photo and international drivers permit within 15 mins

Fantastic experience: Super helpful and friendly folks. Went in to get an IDP, tool about 10 to 15 mins as there were a few people ahead of us. The line moved quickly.

Fantastic experience: They arrive fast, helped me out quickly, and their set is always on point !

Fantastic experience: Was quick and fast for me

Fantastic experience: Excellent service.

Fantastic experience: I went in for an international license and was in & out within 10 minutes! Great friendly service!

Fantastic experience: Staff was extremely welcoming and helpful!

Fantastic experience: Very friendly, laid back and personable. Quick and easy trip to the office

Fantastic experience: Great service. Diana is an excellent representative

Positive experience: Went there intentional driving permit, but also got into AAA membership for just 10 bucks extra.

Fantastic experience: Helpful and friendly staff

Fantastic experience: Fast, excellent service. Friendly and efficient.

Fantastic experience: Shift,pleasant service with a smile!

Fantastic experience: Getting an international driving permit was very easy at this location. You only need your driving license. They’ll ask you to fill in a form that takes 5mins. Then they’ll take a couple of passport photos and you’ll have your permit within 5 minutes.

Fantastic experience: No wait. Staff are efficient and very friendly.

Fantastic experience: Very friendly and helpful people!!

Fantastic experience: 즐거움과 평안이 있어요 Happy ⛪

Fantastic experience: Came here for the first time to exchange foreign currency and the process was fast and easy. The worker who was assisting me was extremely helpful and friendly. The money also came in faster than expected! Great experience!

Fantastic experience: In n out

Fantastic experience: Not a member. Showed up less than 10min before closing. Asking questions about international drivers permit. "wanna do it now?" I'm like "but your closing" "No matter, fill out this form after we take your picture" wow :) Out of there less than 15min

Fantastic experience: Here for international driving license. No waiting time. Nice and kind stuff. I’m glad for keeping AAA membership.

Fantastic experience: Fast and convenient.

Fantastic experience: Everyone here is always so helpful. For so many reasons having AAA is important to me and my family. To have an office to go to in the area is a bonus. We have planned many trips here and now our best one. Plan your next trip here you wont be disappointed.

Fantastic experience: Very good and very helpful

Fantastic experience: Agents help you with your insurance needs amongst other perks as a member.

Fantastic experience: Came here for international driving permit. Whole thing took me lees than 15 mins. Staffs were friendly and very fast. Especially m garrison was the best. Recommend this place !

Positive experience: AAA visits were generally frustrating due to the attitude of the octogenerians who worked there. They were reluctant to help, stingy w travel guides, lacking any guidance on vacation choices. Go to a travel agent instead.

Fantastic experience: quick efficient and very very nice

Fantastic experience: Nice open store with good location in Hackensack. Friendly and helpful personnel.

Positive experience: I had no problem with renewing my membership, they were friendly and helpful but I should've done it online.

Fantastic experience: I need 2 international driving license and notorize papers to have my kids to travel to Poland without me. Excellent and fast service. Thanks for taking care us.

Positive experience: Great parking no longer issue Travellers Cheques

Fantastic experience: Super quick, friendly and helpful. Recommended.

Fantastic experience: Awesome service dude

Fantastic experience: Kind and fast! Nice people working!

Fantastic experience: Very friendly and efficient staff, and made my Saturday morning trip to the branch for an international driving permit very quick and painless. Much appreciated.

Positive experience: AAA always helpful

Fantastic experience: Great service

Fantastic experience: Went to get international drivers license. They got the system down pat. You are in and out. 20 for fee. 15 for photo. All reasonable pricr. Friendly staff too.

Fantastic experience: very GOOD.

Fantastic experience: Fast and very helpful! Would recommend if you need to visit in person.

Fantastic experience: Really great staff, parking is plentiful, and they had me in and out for an international license permit in less than 25 mins for a very reasonable price.

Fantastic experience: Came here to get my international driver's permit. I was in and out in 20 minutes. Happy to learn that my AAA membership also covered the cost of the passport photos needed for the permit. Very helpful staff and friendly.

Fantastic experience: GREAT CUSTOMER SERVICE 5 STAR AGENT HELPED MY OUT GREAT

Fantastic experience: Fast and quick service. $20 for international driver license

Fantastic experience:

Fantastic experience: I went to get international driver permit, very quick . $20 , filled up application and a photo. You get it right away . Staff are friendly.

Fantastic experience: Quick and great service!

Fantastic experience: Was helped quickly great experience

Fantastic experience: So nice people and very fast work done. Very satisfied.

Fantastic experience: The service was friendly and to the point

Fantastic experience: I visited in the morning and the male staff was friendly. His work was also satisfactory.

Negative experience: Very bad battery quality. Failed ,, 3 times this week I bought it 3 months ago from AAA.

Fantastic experience: Quick and easy. The lady that helped was super nice.

Fantastic experience: Very helpful with abundance of useful information.