AAA Travel Agency

Fantastic experience: I renewed my driver's license here and it was very easy. I parked in the lot directly across from the AAA building, it was free to park, but you need to get a token from the security guard to leave the lot (it's free). The license renewal desk is down the escalator and in the corner. You need to bring your old ID and signed camera card. The whole process took about 5 minutes and was very easy. The lady at the desk was helpful.

Negative experience: Nobody helped here

Negative experience: Absolute terrible customer service!!! Called in to find a hotel and talked with 2 women (both had a bad attitude) the 2nd woman asked if I had gone online to look for a hotel, which I told her I did but most did not list the number of beds in the room and I wanted to make sure I had enough bads. She responded "I'm just not sure what you want me to do" If I could give less than one star I would.

Fantastic experience: Best customer service, awesome experience

Fantastic experience: Recently went to AAA, with a plethora of questions about going out of the country, as this is my first time, what's needed...I was absolutely a baby when it comes to starting at the beginning. I was blessed by two lovely Folk, who happened to be sharing the same cubicle spacing, separate desks, etc. And they tag teamed an abundance of information! Beyond grateful, a huge blessing! When it comes to open handedness, and excellence, these two are top notch! Thank you! Blessings to them individually, and the best to AAA!

Negative experience: This is by far the worst company ever...

Negative experience: I purchased Euro travelers checks at AAA some 20 years ago. I'm told they no longer deal with them. They could not tell me how I could cash them in.

Positive experience: I'm posting this for a friend of mine who had gone here. He came out saying how nice the lady was that tended to him. And that the place inside was clean.

Negative experience: Ignorant people!!!!!

Positive experience: I had to get some titling work done on my car. After getting checked in, the service was top notch. COVID-19 protocols were in effect, so everybody was safe.

Fantastic experience: Love the coffee

Negative experience: AAA travel agents for the most part have been horrible. They don’t pick up there phones, they don’t return calls or emails. The manager is also very rude not returning calls and have experience with her if she doesn’t know the answer to something she needs I’ll make one up. It seems as though once they book you for a trip there job is done. It’s easier to just book with whatever cruise line your going with.

Fantastic experience: Quick, efficient service

Fantastic experience: good people

Fantastic experience: Great place

Fantastic experience: Very nice Service

Fantastic experience: Awesome!

Fantastic experience: The staff of real knowledgeable and understanding when you're really not sure what you're trying to achieve like when do you need insurance for a trailer they're very well knowledged on making sure you get it done right the first time I've been a member for over 20 years and that's why I keep going back

Fantastic experience: Very good service.

Fantastic experience: Great help. Very nice people

Fantastic experience: I registered my car in Pennsylvania for the first time and ran into some unexpected administrative issues. The staff at AAA was super patient and extremely helpful in getting everything sorted out. Even more worthy of praise, I worked with multiple staff members and ALL of them were equally helpful and empathetic. They all shared with me how they’ve dealt with these issues in the past and were determined to help me find a solution and get my car registered. Thanks so much.

Positive experience: If you are looking for the best deal on airfare for oversea travels, this is the place. Ray will get you the best and not to mention the fastest service. No matter how complicated your itinerary can be, Ray has it all figured it for you to your advantage. Our trips to shanghai/hk that needed certain layovers and times could be a total nightmare but AAA Travel Agency makes it easy and workable. Thank you!

Positive experience: Very efficient and friendly staff

Negative experience: Staff spend more time talking to each other and "flirting" with some customers. Very slow. Took 2 months for me to get my drivers license renewal!

Fantastic experience: One of the largest AAA buildings around, very nice and courteous staff, large free for customers parking area.

Fantastic experience: Good

Fantastic experience: Great experience for Tuesday, in and out no more than 15 min. Such a friendly atmosphere.

Fantastic experience: I came in with a question about registering a vehicle out of state and although I didn't really like the answer they provided, it was the way it is. Oh well. Most problems can be solved by throwing enough money at it. You can also get maps and free parking in East liberty, which is awesome. This is a very attractive building.

Positive experience: It's no big thing. I was getting my license up-dated & any changes once every 4 yrs like everybody else does.

Fantastic experience: great

Fantastic experience: I like this place I get in get what I need done and I'm out of there and on my merry way

Fantastic experience: Great place

Positive experience: Very effective

Fantastic experience: Fantastic

Positive experience: Your experience with this place will very much depend on what you go there to do. Super easy to get a license renewed. But, some things they just don't do, like issue new licenses, even for people who have moved to the state. There are always long'ish lines, but I'm not really sure what those people are waiting to do.

Positive experience: Hey they keep me an us going on the Road.

Fantastic experience: The busiest times are beginning and end of the month come at another time for quicker service.

Positive experience: Took care of my roadside assistance

Positive experience: it's a big office space with a whole bunch of stuff like licensing and title transfers. I'd assume they have all services like this here. things related to PennDot

Negative experience: called to ask if they replace driver's licenses, was told yes. took the bus to discover they charge a $15 fee to mail you your drivers licence. why the *** would I do that when I can order it online for free? what a waste of time and also such predatory garbage, taking advantage of people who might not know what a scam this is.

Fantastic experience: Good service, Friendly people. Good Location.

Fantastic experience: Very friendly

Fantastic experience: AAA rocks! Very together friendly people. Sure beats the DMV.

Negative experience: Very long wait times

Fantastic experience: Knowledgeable and pleasant employees, reasonable wait times.

Fantastic experience: Check out this historic building!

Positive experience: I got my cat registration here, and renewed my drive license, service is good ! However, I went the office one day and I think I left my iPad on the counter table. The second day I called them, they transfer phone call like 5 times and and in the end no one answered.

Fantastic experience: Convenience fast service!

Fantastic experience: Helpful office

Fantastic experience: sweet

Fantastic experience: Arrived 8:45 am no wait. Representative was very knowledgeable, offered many programs Office clean. Will definitely consider moving my car and renters insurance

Positive experience: Fast

Positive experience: Went to get my picture taken for license. Was able to get everything done in my lunch hour. Relatively no line.

Positive experience: Friendly service, but the wait was ridiculous

Negative experience: I'm new to Pitt and was told that I could register my vehicle and get my new license through AAA. I called this office and was immediately transferred to someone before I could finish my question...then person #2 immediately transferred me to a third person who never answered, the phone rang and rang. So I drove to this office during lunch, waited 15 minutes, and then was told that had to go to the actual DMV for new registration. If they took the time to actually LISTEN to my question before transferring me rapid fire, it would have save me an hour of wasted time. Really upset at AAA and I'm regrettably a member.

Fantastic experience: uggh

Fantastic experience: So easy and painless to get ID photos taken.

Negative experience: agents name that helped my husband was dustin the service there wasnt bad but they canceled my husband insurance and didnt tell him he was driving for a week without insurance they are very irresponsible company will never do any business with them again i also told friends to switch and they will be switching back to there old insurance so the same thing doesnt happen to them. AAA will never receive any business from us again stay clear of this company

Negative experience: Most irresponsible insurance company!!! They cancelled my insurance without notice, ended up driving 1 week without insurance not even knowing, stay away....

Fantastic experience: Come when u need them and always on time.

Fantastic experience: Friendly and very nice staff from the guard at the front door all the way through to the final clerk.

Fantastic experience: This place is huge. You can get anything you want out of the Triple-A done here.

Positive experience: I don't know when the best time to visit the drivers license photo center is, but it is most definitely not on Saturday afternoon. By 2:30 one of the ladies behind the desk had definitely had enough of the human race for one day. Not a great experience.

Fantastic experience: Very quick, clean, and the validate parking. Great staff.

Positive experience: Better than most AAA I've been to. Didn't wait an eternity, and the people were actually friendly and helpful

Fantastic experience: Unlike the trailer trash on Jerry Springer, these cats don't play games!

Fantastic experience: Best experience I've ever had getting registration for my car. As a new person to Pennsylvania, they walked me through all of the steps that I was unfamiliar with. A huge difference from when I got my drivers license at the PennDOT.

Positive experience: Friendly and helpful

Fantastic experience: Beautiful building! Very friendly and professional staff!

Positive experience: Huge place.....located lower level

Fantastic experience: They did the transfer of my scooter.

Positive experience: Very helpful

Positive experience: Relatively fast service. Friendly staff. Better than the DMV!

Positive experience: Surprisingly fast at processing registration paperwork.

Positive experience: One stop shop for all automotive needs, mostly friendly and efficient staff, beautiful building!

Fantastic experience: AAA is well worth the membership.

Positive experience: Pretty bad experience the first time, maybe they were having a bad day. Came back a couple days later and it was better.

Positive experience: Your average AAA. Filled with old people and slow.

Negative experience: Totally incompetent. Insurance services are very bad. Customer service is worse than you might think of. AAA insurance services in PA are very bad in general as compared to IL. Try a deferent insurance company for sure in PA.

Positive experience: I need a photo license renewal. Receptionist tells me to go into the License Center, take a number, grab a seat and wait for my number to be called. I go into the License Center where I see an empty room with one person behind the desk. Me: "Do you still need me to take a number or can I just sit down (to get my photo taken)?" Woman behind desk: "Do you see anyone here?" *roles eyes* So much for trying to be polite.

Fantastic experience: Its a very cheap place to get things notarized . They get you in and out quickly.

Negative experience: Totally incompetent! My car broke down at 1:30 pm - in the snow - in the road - in the middle of nowhere. I was told it would be 20 minutes. At 4:00 pm, they reported me to the tow driver, who, by then, had many calls ahead of me. At 6:30 pm, someone came & drove me to a friends' house because the tow truck had broken down (& they never told me). They tried to talk me out of taking the car where I wanted it. I had to abandon my car (with everything in it), unlocked, with the key in it. They never contacted me. I had to call them back to find out where they had taken my car. I have been on the phone for 2 weeks complaining. They don't seem to care very much about their customers.