AAA Hamburg

Fantastic experience: Had a very positive experience with AAA Hamburg. Clean, efficient, and quick. I used the IdentoGO service and was very impressed.

Positive experience: The office was very nice, but I was disappointed that they would not attempt to take a passport photo of my infant. They felt that it would have been too difficult. I understood at first, but then the post office and CVS were both able to do it. I was disappointed, because we are paying to be AAA members and then I had to take more trips in order to get our passport photos complete.

Fantastic experience: I enjoyed getting some maps here. Delightful conversation with the very knowledgeable, Simon. I enjoyed hearing about his trips to Fla, Disney, Universal, etc. He was very kind and even found me the very last Europe Tour Book, as they no longer have them in store , as everything has gone digital. Such is the way of today. I miss thumbing through them, turning over corners, etc. Anyway, Simon is a delight. Ask for him !

Fantastic experience: They're always very nice and super helpful.

Negative experience: Horrible customer service, no sense of professionalism

Fantastic experience: Very helpful with maps.

Fantastic experience: Good services, signed up quick & easy

Negative experience: I presented him with a claim explaining the damage that one of his tow trucks did to my vehicle during a route service and I mentioned that I was with a police officer on board and another police officer could cooperate with what happened and they were not going to fix my car when I told him The person at the tow truck told me that my car was special and that it was not as tall as a regular car. He spoke badly to me and told me that he doesn't care about what happened.

Fantastic experience: Excellent fast service

Fantastic experience: Mr. McDonald has been such a help in planning our 50th anniversary trip to England. Thank you!

Positive experience: Very polite people there the atmosphere was nice

Fantastic experience: Went for an international drivers permit and was surprised at all they have. Passport pics all info you’d ever need for travel.

Negative experience: In September of 2022 I was on 75 in Tennessee when I had a flat tire . I live in ky. I document everything..I called Triple AAA as I have been a member for years having paid for the highest membership with a battery etc ..I noted who I talked to. I provided my location...Mile marker etc .. was stranded for 3 and a half hours ..unacceptable..dangerous for a woman..no one came. Unacceptable. I continued to call back..documented who I talked to. A state Trooper named Adam Douglas came to my rescue. When I returned home that same day I called to make a complaint. I have the case no..I documented who I spoke to. I continued to call back with the case no and name of case mgr. To this day Noone has called..unacceptable ..however I have continued to receive correspondence to pay for my membership that I of course absolutely won't give another dime for.Dont throw your money away people....as a member for years. now former ...I will use every opportunity to expose this piss poor business...when I see theire rep on TV I am so so perturbed by her advising...Your agency is a sham. And if I get one more piece of correspondence soliciting my money.ill contact every local news station and do my own advising. Direct from the consumer..no star..if I could give zero stars i would

Fantastic experience: They were very helpful and we got what we needed done quickly.

Fantastic experience: Got waited on as soon as we walked into door

Fantastic experience: Quick and easy service in regards a international driving permit

Fantastic experience: Fun staff. We're costumed for Halloween. Had passport pictures taken, easy and fast!

Fantastic experience: Got me the best price.

Negative experience: This has to be the most unhelpful AAA office on the planet. I moved from Bowling Green two years ago and went to the Hamburg location of AAA to give a change of address and was told I'd be notified of renewal (I have letter from Cincinnati office confirming). I did not get a renewal notification from Hamburg/Lexington. I went to the Hamburg location recently when I did not get the renewal notice, to renew my membership and was basically told by Simon/Mark that they could not help me. The manager basically said "It was my fault, I should have called when I didn't get a renewal notice" (when you're on auto pay you don't really thing of that!!) I came back later with the letter from Cincinnati confirming that I'd made a change of address two years ago. Leigh was the only person who tried to help and get things sorted out. But, I'm still not able to get into my account. Simon and Mark were totally dismissive of me, and quite honestly I was I was completely embarrassed and shocked by their and the office mangers' treatment of me. Leigh was the only person who tried to help.

Fantastic experience: Efficient service.

Fantastic experience: Very helpful. Just needed a paper old style map for my bicycle tour.

Fantastic experience: Fast service and polite and helpful staff!!

Fantastic experience: Being a member I decided to check with them about changing Ins companies for home/auto. They did a fantastic job finding me MORE coverage for LESS $$$$$! If you want an agent that will work with/for you then contact Mike Federspeil.

Fantastic experience: Very courteous staff. Clean facility.

Fantastic experience: Roxanne was excellent in arranging our travel plans. She listened to our preferences and interests, searched out deals, made suggestions of things we hadn't thought of, and an hour later, we had plane tickets, hotels, local transportation, and a sightseeing tour package. She is attentive, professional, and personable. Followed up a few days later to assure everything was set. Highly recommend!

Fantastic experience: Never crowded and always helpful. If you joined AAA for emergency towing, road service and dead batteries, this is the place to go for additional benefits. It has a full-service travel agency that can help you with worldwide travel and passport photos. You can also pick up maps, suggested routes and travel guides for your behind-the-wheel trips.

Fantastic experience: Ordered maps received them the next day. Wonderful

Fantastic experience: Friendly staff clean Beautiful place

Fantastic experience: Nice staff and clean building. Got everything that I needed in a timely manner. Staff is always professional and willing to assist.

Fantastic experience: I can't imagine a nicer and more professional bunch of people to deal with. We were provided with excellent help planning our recent trip to Ireland and making sure we were prepared with the proper travel insurance and electrical devices to make sure we didn't blow up our cameras or phones converting from the voltage in Europe. We visited the Hamburg office several times before and after our trip and always were greeted with friendly and concerned faces. I would not hesitate to send any of my friends to these folks. Great Job!!!!

Negative experience: after speaking finally to the associates that poorly handled my case complaints i no long have faith in the triple A company, these shady con artist with go above and beyond to steal your money and lie to you while they cover their own backs and will ignore you until you make a big deal about someone getting back to you months later

Fantastic experience: Beautiful building, filled with warm inviting individuals.

Negative experience: Just got off the phone with AAA "Linda". What a disappointing conversation. I had asked about Medical Insurance requirements to travel to Turks&Caicos. The associate just did not seem very interested or willing to help with my travel question. Secondly, I asked about travel to Utah and the mighty five area. Again, I was directed to the National Parks website and the associated stated that she did not know of any other resources. If these response are any indication of the AAA travel group then it really is a waste and such poor customer service.

Fantastic experience: Friendly people about my SeaWorld tickets there recommend everybody get AAA membership

Fantastic experience: Have been a member for years. Helpful people, especially when you have a flat tire or a dead battery!

Fantastic experience: Had a great experience people very friendly and helpful getting photos for passport This was my 1st time at this Facility

Positive experience: But

Fantastic experience: on Sunday 2/6/22, my daughter's car transmission burned out & she was stranded on side of road in Lexington. Called AAA customer service center & spoke with Kara Winchester. Kara was friendly, professional, & very efficient. After placing my call, Kara dispatched a tow truck over to my daughter in LESS than 30 min. Her car was towed from Lex. to Lou (75 miles) & she was driven back to Lou.as well! Excellent Customer Service!

Negative experience: I called to get tickets for a group trip and they never got back to me.

Fantastic experience: They have come to my rescue numerous occasions and always courteous

Fantastic experience: Very Clean and nice people willing to help.

Fantastic experience: Beautiful facility.Helpful workers.Friendly

Negative experience: Lady on phone did not want to do her job. Called another location instead and bought travel insurance.

Fantastic experience: Always on their game.

Fantastic experience: Agent was extremely helpful

Negative experience: Been a member for two years and used it once before today.today I called and they said they got no answer from local Providers and they couldn’t get me a time when I would be serviced. I was sitting on a country road With no hopes of getting a call no timeframe at what I’m looking at and the best I could get was I’m calling.. what a joke! $100 a year to be abandoned on a country road at 4 am cuz some local provider wouldn’t answer knowing they could go to another provider another country over but it would cost more. I CANCELED MY MEMBERSHIP AND WILL NEVER UAVE ANOTHER

Fantastic experience: They were so helpful in setting up my trip

Fantastic experience: Quality service

Fantastic experience: Quick response - keys locked in car.

Fantastic experience: Excellent service and attention to detail.

Fantastic experience: Thanks for the map of Lexington. Keep up the great work.

Fantastic experience: Accent customer service in person

Fantastic experience: Every time I have had to deal with AAA having to do with almost any aspect of the business, I've always had an absolutely wonderful experience. We have used AAA services to the max and have never had any problems. Call it good luck, call it good timing, but we have had an absolute great experience we highly recommend AAA membership to anybody who wants it if you own a vehicle or if you plan to go on vacation or insurance. My most recent experience was using a notary specialist that assisted with notary signatures for a sale of our personal vehicle. Seamless and friendly transaction.

Fantastic experience: Arrived at the location quick...Was fast and friendly.

Fantastic experience: I stopped by AAA because I heard they are notary public. Ashley helped me notarize papers for a car loan and was very helpful.

Fantastic experience: They opened my car door, jump started the car and paid $100.00 to have a car key cut for me.

Negative experience: 45 minutes to an hour on the phone to request a wrecker. This was a second call the next morning because they screwed up the night before and sent the wrong type of wrecker and then cancelled the other wrecker that was supposed to come pick the car up. So their 24-hour roadside assistance is nothing but a joke. Basically Triple A left them stranded. My rating not even a one star. However I cannot post this review without at least posting a star

Fantastic experience: Friendly service with amazing smiles

Fantastic experience: He was very nice & knowledgeable about the problem. Even showed me something new about the key fob.

Fantastic experience: Excellent service!

Fantastic experience: They were perfect

Fantastic experience: Very friendly staff

Fantastic experience: Do they offer drivers education and driving classes?

Fantastic experience: The repressing had beloved as of an second response

Negative experience: I have been a AAA member about 23 years, & have dealt with many offices. This particular office is the most unfriendly, unprofessional, disorganized office I've ever dealt with. Employees seemed half asleep, and unhappy in their jobs. Been twice now, same thing both times. Will not deal with this office.

Fantastic experience: Great service and products.

Fantastic experience: Got a triptix for our trip out west and reserved a car for Hawaii.

Fantastic experience: We placed a service call at 2:50 for a lockout and are already on the road. Amazing service!! Thank you all!!

Fantastic experience: Receptionist friendly. Little wait time. Concerned and helpful agents

Fantastic experience: VERY INFORMATIVE CUSTOMER SERVICE FROM THE EMPLOYEES & VERY HELPFUL

Negative experience: update: now these idiots sent me an "overdue" bill for the exact same amount of the remaining money for home ins. from two years ago! I do not owe them money. Do not give these people your business. They are such a never ending nightmare! Quality isn't what it used to be. When I first came in to AAA for car insurance and rental insurance I was able to get great coverage for less than Liberty. My agent was great, until he got married. He stopped returning calls. I physically went to the office to get the car insurance straightened out. By the way, the insurance increases about $100 every year. I've moved to the country, my insurance increased again. Oh, did I already mention Will Goldey is never in the office? 5/30/2017 went in again today to go over the car ins and yep, you guessed it, not there. I have no desire to talk to someone on the phone after going through an automated ordeal. I want local, affordable insurance. Today, a Karen B reluctantly helped me. I do not drive my car every day, no tickets, no accidents. I shouldn't be paying more for car ins. than my spouse who lives in California. Hopefully, I can find better insurance with a company who gives a rip. AAA just wants your money. Or in this case, my money.

Fantastic experience: The best travel dept! Get your Disney tickets there too!

Fantastic experience: It's awesome

Fantastic experience: Super good ins. company

Fantastic experience: Dropped in just before Christmas to get two international drivers permits for an upcoming trip. Ashley and another coworker were very friendly and efficient in helping us get our pictures taken and forms filled out. I was glad they were able to help us get this taken care of so easily so we didn’t have to stress through the holidays! Thanks!

Negative experience: Our agent is Solina Cole .I have never worked with anyone who is less professional. She is unresponsive and completely unreliable. She is almost impossible to reach and does not return calls. We have switched to another company and it had been a pleasure.I really don't know how she still had a job.

Fantastic experience: Always helpful and friendly

Fantastic experience: Clean an friend ly staff

Fantastic experience: Great staff and very friendly

Negative experience: I have tried for over 15 minutes by phone and online to get the pricing on Kings Island tickets and still have no answer. Extremely frustrating that a human cannot be reached for a simple inquiry. I have been a member since 2011 and would expect more for my money.....

Fantastic experience: Very nice , helpful people

Negative experience: I've been a AAA Plus member for 45 years. Used towing service twice and jump service once. Sunday nigh (2/25/18) I was stranded on a country road with a break down. Called AAA six times. Never got any service. Never even got a return call. After 3 hours an off duty Police officer saw my wife and I by the road and assisted us in getting wrecker service to tow us and our car. It is my intention to dissuade as many people as possible from wasting their time and money on this useless frustration.

Positive experience: It takes a while just to pay your insurance but everyone there is nice

Fantastic experience: Friendly and very helpful! Thanks!

Positive experience: Good place to plan your trip.

Positive experience: Great currency exchange rates

Negative experience: We have been with AAA for a long time and have our homeowners and car insurance with them. As other reviewers have noted, AAA has really gone downhill in the last few years and become VERY unreliable. Even though we have a perfect record, our car and homeowners insurance keeps going up between 100-400 dollars. When we ask our local agent why, he says insurance just went up. Anyway last year our local agent W. Goldey was supposed to cancel one homeowner insurance and activate another. He assured us that it would be taken care off. (We still have emails as proof). It turned out that he activated the new insurance but never canceled the old one and our mortgage company paid both resulting in our escrow payments increasing. Thank you AAA for your screw up. Our homeowners insurance and car insurance also went up again this year so I went to AAA several times to get a quote from our agent. Guess what, he is never there. Since I have work, my wife went in and finally got to see him after several attempts. He gave us a quote for a new home insurance policy and told once the old one expired, the new one would take effect. He assured us that the old policy this time would get cancelled. Mr Goldey also assured us he would inform our mortgage company about the new insurance policy. Well, guess what, he cancelled the old policy but never informed our mortgage company that the old policy was cancelled and never informed our mortgage company that there was a new policy. The mortgage company went and paid the bill on the canceled policy because they were not informed by Mr Goldey that the policy was canceled. Even though Mr Goldey had 2 1/2 months and assured us that he would take care of everything because of his mess up last year, he did not do it. To add insult to injury, since he did not inform the mortgage company that we have a new homeowners insurance policy, the mortgage company did not know they had to pay for the new policy. So, as of right now, we just found out today that we do not have any homeowners insurance because of Mr W. Goldey's MAJOR screw up. This is how much AAA cares about its loyal customers. We hope to talk to a AAA Regional Manager or CEO so that they can be made aware how poorly their local branch operates and rectify the situation asap. Shame on you AAA.

Positive experience: I'm not an AAA member. But I stopped in here to pick up my international driver's license. This is a pretty cool place. They sell travel gear and luggage at good prices. The store is very clean and the staff is friendly.

Positive experience: I stopped in this morning to get some tickets for an upcoming trip. While the rockers took almost an hour to procure, the girl at the front desk was dedicated and apologetic. Once completed, she also gave me some good advice to use on my travels.

Positive experience: Can get international driver's license here

Fantastic experience: Quick reliable service.

Fantastic experience: Very helpful and kind

Positive experience: It's AAA!

Fantastic experience: Welcomed well when walked in, & very helpful employees. Nice office atmosphere. Great selection of handy, quality travel/luggage items for sale.

Negative experience: The ONLY reason I'm giving two stars is because every time I called AAA the customer service people (especially the insurance dept.) have been outstanding! However, their receptionist acts like she couldn'the give a damn whether you're helped or not! She repeatedly invalidated and dismissed anything I said like she is the ONLY one with ANY information about travel. Evidently, according to her attitude members know nothing and are unworthy of time or assistance. (I wish I'd gotten her name, but she worked the front desk at 11:30 a.m. on Saturday June 25, 2016.)

Negative experience: This is my 5th call in 3 days. You are the WORST possible AAA club in history. Member since 1997! Premium member now what a joke! 3 hrs on hold, hung up on, with a family member in car totalled. Just needed help. I've had a car towed from Joshua Tree to Redondo Beach Ca, and I can't get mine towed after a crash from Bowling Green to a shop in Louisville??? Your club is a joke. Please transfer my premium membership and all it entails, and my loyalty since 1997 to a PROPER one! Airbags are out CLUB! The car, It was totalled! And you can't tow it without "auto shop" approval?

Positive experience: The staff at AAA Hamburg are always so helpful and friendly.

Positive experience: Went in to pick up some travel books, but they were very busy, so I went out to run another errand nearby, came back and had a wonderful experience receiving assistance from one of the great ladies who assembled a travel package of some travel books and a map!

Fantastic experience: I called and got a trip tik and maps for my destination. The agent I spoke to was very helpful. I was amazed and thankful that I received all the info in the mail so soon., Thank you very much. I am very pleased with AAA.

Fantastic experience: My visits aren't often, but when I do I am impressed with how quickly there is someone offering assistance.. I received everything I needed. Thanks everyone.