Delgado Travel

119-08 Metropolitan Ave, 11415, Kew Gardens
119-08 Metropolitan Ave
11415, Kew Gardens
+1718-846-5900

Opening hours

  • sunday: 9h-17h
  • monday: 8h-18:30
  • tuesday: 8h-18:30
  • wednesday: 8h-18:30
  • thursday: 8h-18:30
  • friday: 8h-18:30
  • saturday: 8h-17h

Our comment from TraTraTravel about Delgado Travel:

Delgado Travel is dedicated to providing efficient travel and money transfer services, with a range of offerings that customers appreciate:

  • Quick Service: Many clients have noted that the process of obtaining plane tickets and sending money is typically fast, making it a convenient choice for travelers.
  • Helpful Staff: Several users mentioned the kindness and respect shown by certain employees, particularly in the Kew Garden location, enhancing the overall customer experience.
  • Great Location: The office is noted for its good accessibility and cleanliness.

However, there are areas where improvement is needed:

  • Customer Service Issues: Some clients reported poor experiences due to a lack of professionalism from staff, including negative attitudes and inadequate communication skills.
  • Waiting Times: A few customers expressed frustration with long wait times, especially when only one employee is available to handle multiple tasks.
  • Communication Barriers: There were mentions of difficulty in communication as some staff members have limited English proficiency.

Overall, while Delgado Travel shows potential with quick services and friendly staff, attention to customer service training and staffing could significantly enhance the client experience.

Tratra.travel cannot guarantee that the companies that appear in the directory are certified travel agencies or that they have the corresponding licenses. The majority of companies that appear in the directory are travel agencies, but other types of companies also appear such as tour operators, guided tour providers, etc. We recommend that you request the Travel Agency registration number of the business you are going to attend.

Delgado Travel: Reviews

3.5/5 (71 Reviews)
south side 6 months ago

Negative experience: First and last time I send something with this agency, very poor customer service, the Ecuadorian or Cuencana with glasses was so tyrant, she talk to you with a very bad face and mood, and does everything but help. People like that should not be in a customer service position… never back again.

Andrea Soto 10 months ago

Negative experience: Mala atención muy groseros los trabajadores

Ricardo Roman 1 year ago

Fantastic experience: Good Doctor

Sandy’S L 1 year ago

Fantastic experience: En lo personal las dos señoritas que atienden esta sucursal en Kew Garden son muy amables x eso está ubicación se volvió mi favorita muchas gracias x su servicio y su amabilidad

Maximiliano Sanchez 1 year ago

Fantastic experience: If you want a plane ticket ✈️come over here they will get it for you in seconds!!!

Winston Acosta 1 year ago

Fantastic experience: Buena atención.. efectivo para envío de documentos

Willie Fuchs 2 years ago

Positive experience: Never visited this place.

Nathalie Guzman 2 years ago

Positive experience: La chica que attended muy amable

Tracey Gallagher 2 years ago

Positive experience: The workers barely speak English so communicating with them was difficult. I couldn't get everything I needed done based on the lack of communication.

William Jacome 2 years ago

Negative experience: LA ATENCION PESIMA LA SRTA QUE ME ATENDIO NO TIENE MODALES NI RELACIONES HUMANAS. RECTIFIQUE Y PREPAREN A ESTE TIPO DE INDIVIDUO. EL SERVICIO ES MUTUO NOSOTROS PAGAMOS Y NECESITAMOS MEJOR ATENCION.

Raul Mera 2 years ago

Negative experience: The customer service is horrible. I came in on December 26, 2022 at 4:56pm. It was my first time sending money and I had all the information. The clerk was giving me an attitude and didn’t want to help me. This is Poor customer service and I had to leave without sending money. I am now going to western union for a better customer service experience.

Rodrigo Hidalgo 2 years ago

Fantastic experience: Nice place been going in for a number of years buy tickets and stuff overseas ladies are very helpful aside from very pretty yeah they're peak times of the day and then the slow I usually triangle early early or an hour before they close very nice

Ana Peña 2 years ago

Fantastic experience: Always well informed alway helpful, going there for years.

Jean paul Velluti 2 years ago

Negative experience: To send money was a nightmare everything

Marcita Suazo 2 years ago

Negative experience: El peor lugar para envíos, arrogante recepcionista , no sabe tratar al público , y ridicula me dijo que tenía que esperar hasta que n cliente termine de escribir sus paquetes los cuales eran muchos para yo poder usar un marcador, necesitan aquí por navidad que les regalen marcadores o plumas de escribir

willy dimas 3 years ago

Fantastic experience: Very nice place

Geovanny Chiquito 3 years ago

Fantastic experience: Excelente

Roberto B 3 years ago

Fantastic experience: Buena atencion

Sandy Soto 3 years ago

Fantastic experience: Me fascina el buen servicio en esta agencia y lo flexible de sus horarios

Sanders Mendez 3 years ago

Fantastic experience: Great

julio almache 3 years ago

Fantastic experience: Muy buena atención por parte de las cajeras, muy respetuosas ágiles y cordiales

Zoila Avila 3 years ago

Positive experience: Muy buena atención solo que está un poco lejos de mi casa

ernest henriquez 3 years ago

Fantastic experience: Good service not too many people were there

claudio carpio 3 years ago

Fantastic experience: bien

Hugo Salazar 3 years ago

Negative experience: No les recomiendo este lugar..la atención de la chica deja que hablar ella entretenida al telefono y le preguntaba sobre los envíos y no te dan mucha explicacion...del 1 al 10 le doy -1 ...espero solamante que mi encomienda llegue bien...

Amaurys Cerdeiros 3 years ago

Positive experience: When sending funds overseas, you have to round up the funds, either high or low. I.e., you cannot send $50. It has to be either $40 or $60.

Rudy Demera 3 years ago

Fantastic experience: During the week, is fast service.

mariana mero 3 years ago

Fantastic experience: Excelente

cesar leon 4 years ago

Positive experience: Slow service, I guess because they have only one person working.

Wilson Suarez 4 years ago

Fantastic experience: Exelente ubicación

Gustavo Geo 4 years ago

Fantastic experience: Muy buena la atención

Dianna Lopez 4 years ago

Fantastic experience: Clean quick efficient service

Freddy Guzhnay 4 years ago

Negative experience: The service is terrible the girl working in this specific location has a nasty attitude she talks and looks at you like she just dont want to be there I'm in the service industry and a smile goes a long way and when you're serving someone please be off your phone.

Bolivar Hago 4 years ago

Fantastic experience: Me gusta la atencion

Oscar Prada 4 years ago

Negative experience: Overrated . Waiting on the phone for long time.

Mike Trot 4 years ago

Positive experience: The staff are immigrants that feel more comfortable speaking spanish than assimilating into American society and have serious problems. But your package does reaches it's destination. Eventually.

Alexander Ortiz 4 years ago

Positive experience: respectable employees in this fast in and out and it's way cheaper than MoneyGram and check cashing places

Gloria Perez 4 years ago

Fantastic experience: Always excellent in more than 10 years that I use their service.

Mercy Medina 4 years ago

Fantastic experience: Son muy eficiente y muy buenas personas

Ana Quito 5 years ago

Fantastic experience: Fue agradable

Luis Raiban 5 years ago

Negative experience: Solo una persona atiende en este local , no tiene aire acondicionando, 40 minutos de espera para hacer un envío . Pésimo ..

Manolo Remache 5 years ago

Fantastic experience: Exelente.

Liz B 5 years ago

Negative experience: Customer service is horrible, I don't understand why they dont train them how to treat people.

Carlos Correa 5 years ago

Negative experience: Atención pésima de la Srta. Que recibe los giros un modo de hablar déspota y por último dice y ahora no le atiendo y punto en 20 años de ser cliente me pasa esto espero que cambie de actitud esta persona mal educada

Logan Soils 5 years ago

Fantastic experience: Excelente atención

Julio Naupay 5 years ago

Negative experience: Buena atencion

michael salcedo 5 years ago

Positive experience: Quick, hardly any people

T E 5 years ago

Negative experience: The girls are so rude

Natasha persaud 5 years ago

Fantastic experience: Cruises and flights excellent service

Verito Reyes 5 years ago

Positive experience: El servicio es rápido y bueno, pero dice apertura a las 8:00 y son impuntuales. Así que si necesita atención acuda a partir de las 8:15 hora ecuatoriana

Andrés Isma León 5 years ago

Fantastic experience: Buen servicio para enviar dinero y paquetes, llegan rápido y no es caro

Lucio Villanueva 6 years ago

Fantastic experience: Good service. Nice people working there.

Daniel Asencio 6 years ago

Negative experience: Male servicio

Shino López 6 years ago

Negative experience: Estube en este lugar al rededor del las 4 pm definitivamente el servicio fatal, le ponen más atención a la música del teléfono que a los clientes, y se que tienen que hacer preguntas pero algunas no tienen sentido, definitivamente no volveré a este lugar...

jen rui 6 years ago

Positive experience: Good service

Juan Matamoros 6 years ago

Positive experience: Es un poco difícil si vas en coche, ya que no es fácil estacionar la unidad, no hay personal suficiente solo hay una cajera y la fila es a veces de 5 personas y uno mejor da la media vuelta y se aleja del lugar.

Ricardo Herrera 6 years ago

Fantastic experience: Very good

annette williams 6 years ago

Positive experience: Maybe Later

Michael Trotman 7 years ago

Positive experience: Okay

Luis Medrano 7 years ago

Fantastic experience: Buena atención al cliente

luis lopez 7 years ago

Negative experience: El peor servicio de la cajera se cree ls duena de delgado no sabe atender solo grita a los customers en en local de Metropolitan cajera de apellido abril mala atencion

Margarita Ponce 7 years ago

Negative experience: Solo mandan paquetes para Ecuador .

Zetty Suarez 7 years ago

Negative experience: Horrible...este preparado para eatar 1 hiea o mas en linea..solo una empleada para pasajes envios y paquetes...que mal servicio y poca cinsideracion

Nelly Vasquez 7 years ago

Fantastic experience: Nice people

Je suis Leslie 7 years ago

Fantastic experience: Fast customer service.

Anthony Wright 7 years ago

Positive experience: Ok

Margarita Moreno 7 years ago

Fantastic experience: I send money to Colombia

Ahmad Pasha 7 years ago

Negative experience: Good

Mirna Gutierrez 7 years ago

Negative experience: Pésimo es la 3 vez i tengo embiar regalitos a mi familia a Ecuador ejemplo ropa y es imposible son personas muy problemáticas mejor ejercicio brinda expresito carga mis paquetes seguros y rápido llegan desde que utilizo sus cervicios

Turiano Perez 7 years ago

Fantastic experience: Excelente servicio

Jerry Sotomayor 8 years ago

Fantastic experience: Excelente atencion. Fueron muy cordiales y supieron ayudarme con todas mis inquietudes acerca envios.

Leave your opinion about Delgado Travel:

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