
Delgado Travel

Information about Delgado Travel
Opening hours
- sunday: 9h-17h
- monday: 8h-18:30
- tuesday: 8h-18:30
- wednesday: 8h-18:30
- thursday: 8h-18:30
- friday: 8h-18:30
- saturday: 8h-17h
Our comment from TraTraTravel about Delgado Travel:
Delgado Travel is dedicated to providing efficient travel and money transfer services, with a range of offerings that customers appreciate:
- Quick Service: Many clients have noted that the process of obtaining plane tickets and sending money is typically fast, making it a convenient choice for travelers.
- Helpful Staff: Several users mentioned the kindness and respect shown by certain employees, particularly in the Kew Garden location, enhancing the overall customer experience.
- Great Location: The office is noted for its good accessibility and cleanliness.
However, there are areas where improvement is needed:
- Customer Service Issues: Some clients reported poor experiences due to a lack of professionalism from staff, including negative attitudes and inadequate communication skills.
- Waiting Times: A few customers expressed frustration with long wait times, especially when only one employee is available to handle multiple tasks.
- Communication Barriers: There were mentions of difficulty in communication as some staff members have limited English proficiency.
Overall, while Delgado Travel shows potential with quick services and friendly staff, attention to customer service training and staffing could significantly enhance the client experience.
Delgado Travel: Reviews
Negative experience: First and last time I send something with this agency, very poor customer service, the Ecuadorian or Cuencana with glasses was so tyrant, she talk to you with a very bad face and mood, and does everything but help. People like that should not be in a customer service position… never back again.
Negative experience: Mala atención muy groseros los trabajadores
Fantastic experience: Good Doctor
Fantastic experience: En lo personal las dos señoritas que atienden esta sucursal en Kew Garden son muy amables x eso está ubicación se volvió mi favorita muchas gracias x su servicio y su amabilidad
Fantastic experience: If you want a plane ticket ✈️come over here they will get it for you in seconds!!!
Fantastic experience: Buena atención.. efectivo para envío de documentos
Positive experience: Never visited this place.
Positive experience: La chica que attended muy amable
Positive experience: The workers barely speak English so communicating with them was difficult. I couldn't get everything I needed done based on the lack of communication.
Negative experience: LA ATENCION PESIMA LA SRTA QUE ME ATENDIO NO TIENE MODALES NI RELACIONES HUMANAS. RECTIFIQUE Y PREPAREN A ESTE TIPO DE INDIVIDUO. EL SERVICIO ES MUTUO NOSOTROS PAGAMOS Y NECESITAMOS MEJOR ATENCION.
Negative experience: The customer service is horrible. I came in on December 26, 2022 at 4:56pm. It was my first time sending money and I had all the information. The clerk was giving me an attitude and didn’t want to help me. This is Poor customer service and I had to leave without sending money. I am now going to western union for a better customer service experience.
Fantastic experience: Nice place been going in for a number of years buy tickets and stuff overseas ladies are very helpful aside from very pretty yeah they're peak times of the day and then the slow I usually triangle early early or an hour before they close very nice
Fantastic experience: Always well informed alway helpful, going there for years.
Negative experience: To send money was a nightmare everything
Negative experience: El peor lugar para envíos, arrogante recepcionista , no sabe tratar al público , y ridicula me dijo que tenía que esperar hasta que n cliente termine de escribir sus paquetes los cuales eran muchos para yo poder usar un marcador, necesitan aquí por navidad que les regalen marcadores o plumas de escribir
Fantastic experience: Very nice place
Fantastic experience: Excelente
Fantastic experience: Buena atencion
Fantastic experience: Me fascina el buen servicio en esta agencia y lo flexible de sus horarios
Fantastic experience: Great
Fantastic experience: Muy buena atención por parte de las cajeras, muy respetuosas ágiles y cordiales
Positive experience: Muy buena atención solo que está un poco lejos de mi casa
Fantastic experience: Good service not too many people were there
Fantastic experience: bien
Negative experience: No les recomiendo este lugar..la atención de la chica deja que hablar ella entretenida al telefono y le preguntaba sobre los envíos y no te dan mucha explicacion...del 1 al 10 le doy -1 ...espero solamante que mi encomienda llegue bien...
Positive experience: When sending funds overseas, you have to round up the funds, either high or low. I.e., you cannot send $50. It has to be either $40 or $60.
Fantastic experience: During the week, is fast service.
Fantastic experience: Excelente
Positive experience: Slow service, I guess because they have only one person working.
Fantastic experience: Exelente ubicación
Fantastic experience: Muy buena la atención
Fantastic experience: Clean quick efficient service
Negative experience: The service is terrible the girl working in this specific location has a nasty attitude she talks and looks at you like she just dont want to be there I'm in the service industry and a smile goes a long way and when you're serving someone please be off your phone.
Fantastic experience: Me gusta la atencion
Negative experience: Overrated . Waiting on the phone for long time.
Positive experience: The staff are immigrants that feel more comfortable speaking spanish than assimilating into American society and have serious problems. But your package does reaches it's destination. Eventually.
Positive experience: respectable employees in this fast in and out and it's way cheaper than MoneyGram and check cashing places
Fantastic experience: Always excellent in more than 10 years that I use their service.
Fantastic experience: Son muy eficiente y muy buenas personas
Fantastic experience: Fue agradable
Negative experience: Solo una persona atiende en este local , no tiene aire acondicionando, 40 minutos de espera para hacer un envío . Pésimo ..
Fantastic experience: Exelente.
Negative experience: Customer service is horrible, I don't understand why they dont train them how to treat people.
Negative experience: Atención pésima de la Srta. Que recibe los giros un modo de hablar déspota y por último dice y ahora no le atiendo y punto en 20 años de ser cliente me pasa esto espero que cambie de actitud esta persona mal educada
Fantastic experience: Excelente atención
Negative experience: Buena atencion
Positive experience: Quick, hardly any people
Negative experience: The girls are so rude
Fantastic experience: Cruises and flights excellent service
Positive experience: El servicio es rápido y bueno, pero dice apertura a las 8:00 y son impuntuales. Así que si necesita atención acuda a partir de las 8:15 hora ecuatoriana
Fantastic experience: Buen servicio para enviar dinero y paquetes, llegan rápido y no es caro
Fantastic experience: Good service. Nice people working there.
Negative experience: Male servicio
Negative experience: Estube en este lugar al rededor del las 4 pm definitivamente el servicio fatal, le ponen más atención a la música del teléfono que a los clientes, y se que tienen que hacer preguntas pero algunas no tienen sentido, definitivamente no volveré a este lugar...
Positive experience: Good service
Positive experience: Es un poco difícil si vas en coche, ya que no es fácil estacionar la unidad, no hay personal suficiente solo hay una cajera y la fila es a veces de 5 personas y uno mejor da la media vuelta y se aleja del lugar.
Fantastic experience: Very good
Positive experience: Maybe Later
Positive experience: Okay
Fantastic experience: Buena atención al cliente
Negative experience: El peor servicio de la cajera se cree ls duena de delgado no sabe atender solo grita a los customers en en local de Metropolitan cajera de apellido abril mala atencion
Negative experience: Solo mandan paquetes para Ecuador .
Negative experience: Horrible...este preparado para eatar 1 hiea o mas en linea..solo una empleada para pasajes envios y paquetes...que mal servicio y poca cinsideracion
Fantastic experience: Nice people
Fantastic experience: Fast customer service.
Positive experience: Ok
Fantastic experience: I send money to Colombia
Negative experience: Good
Negative experience: Pésimo es la 3 vez i tengo embiar regalitos a mi familia a Ecuador ejemplo ropa y es imposible son personas muy problemáticas mejor ejercicio brinda expresito carga mis paquetes seguros y rápido llegan desde que utilizo sus cervicios
Fantastic experience: Excelente servicio
Fantastic experience: Excelente atencion. Fueron muy cordiales y supieron ayudarme con todas mis inquietudes acerca envios.
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