AAA Cumberland

Fantastic experience: Just wanted to acknowledge the folks there today,1/09/25, for a nice , helpful, experience with my license renewal. Thank you very much. Jeff Smith, Pawtucket...

Positive experience: Amanda straightened out an issue about my membership that a prior representative messed up on.Three star rating because some of her coworkers can be morons!!

Negative experience: Absolutely horrible. Road side assistance is useless they work from home and have no clue about anything

Fantastic experience: Phenomenal customer service

Negative experience: The MapQuest got me there she did a good job

Negative experience: Insurance with them is ridiculous!! They dont have an app and was never notified that my spike went from 245$ to 548$ for 2 tickets in 2.5 years. I figured it went up... but DOUBLE!! For a 25$ parking ticket and for "not yielding correctly" the insurance ladies were okay weren't really helpful other than telling me I should cancel... went back to progressive and now paying 238 a month.

Fantastic experience: Had 3 registration renewals was in and out in about 10 minutes staff very pleasant and helpful

Positive experience: I find this establishment lovely & helpful & friendly. We've used their service for mundane license renewals to exotic sending child to Singapore for study abroad! Everything has been great. Wish they had a bike rack. Update Feb 2024 - You now need an appointment for DMV services.

Positive experience: Went to AAA to book a cruise bought the insurance for the cruise flights and hotels to and from had a foot infection doctor recommended I canceled the cruise AAA left me high and dry poor service their insurance company difficult to work with and still refuses to pay shame on AAA they have gone downhill

Positive experience: Ok but not what it used to be

Fantastic experience: Very helpful even recommended the staff travel agent for my future plans!

Fantastic experience: They arrived when they said they would and where very professional

Fantastic experience: Friendly patient and professional staff!

Fantastic experience: Excellent experience, I showed up earlier than I was supposed to and was taken care of as soon as I walked through the door !!! Great customer service !!! Kudos to the Cumberland AAA Thank you !!!

Negative experience: Although I enjoy having AAA as my insurance for my car and apartment, the young woman who was at the customer service desk lacked interpersonal skills. Downright rude

Fantastic experience: Very polite,they treat you with respect and very helpful,thank you

Fantastic experience: Very nice people always .

Fantastic experience: Informative fast and polite A

Fantastic experience: Very friendly, helpful, and professional staff.

Negative experience: 3 hours late

Fantastic experience: Best notary I've ever met.

Fantastic experience: Always helpful with a lot of information and courteous very professional

Fantastic experience: I went in to transfer my insurance to a new vehicle. The agent was pleasant and very efficient. When I told I had an appointment the next day at the DMV but it was a hour drive, she told me a way to get an appointment in Warwick. I went to my car, did what she had suggested and sure enough I had appointment in Warwick that day. I'm grateful that I am a member of AAA

Fantastic experience: Very good experience. The staff was very helpful.

Fantastic experience: Very friendly.Quick service.Got what needed to be done.Thank You.

Fantastic experience: Convenient. Staff was very helpful

Fantastic experience: they helped me with everything I needed

Fantastic experience: I went there today to get some information on renewing a registration & renewing my AAA service beth was taking care of me she fantastic!!!!!! So professional and extemley helpful i live i provindece but will absolutley drive to the cumberland branch for further services . Thank you beth for taking good care of me

Fantastic experience: Very helpful and curtious

Fantastic experience: Very pleasant to deal with. Would go back again! Recommend to my friends already!

Fantastic experience: Made an appt online for a registry service, walked in, and was greeted by a pleasant person. They took my info and called me to the front counter within minutes. I was in and out quick, and they didn't try to upsell me on all their other services.

Fantastic experience: I went in for a passport photo. Photo process was done quickly and efficiently.

Fantastic experience: Great place Great People

Fantastic experience: Staff was extremely polite and efficient. It also was very quick to renew my license!

Fantastic experience: Very friendly and helpful. I usedthe DMV services today. Quick, easy and painless

Fantastic experience: Service was very professional, expedient and welcoming. Thank you.

Fantastic experience: EZ

Negative experience: The trainee at this branch questioned my paperwork not because something was wrong but because "YOU HAVE TOO MANY NAMES" I have 2 last names. People in my family have 2 middle names. You people need some racial bias training especially if you are going to give service to POC. Crazy experience. Will be notifying the manager tomorrow.

Fantastic experience: Excellent experience.

Fantastic experience: Quick easy to work with and polite.

Fantastic experience: They were fantastic very polite very informative help me quickly if I didn't have to wear a mask that would have been great thank you again

Positive experience: Easy, fast and friendly. Convient location.

Fantastic experience: was awesome, people was very nice, I went last Thursday for my license, I just received my it today I'm so happy was in and out..

Fantastic experience: thank you pam for getting me out of the pickle the dmv talked me and my grandson into because they gave us wrong information.and you saved us a couple hundred dollars also.we couldnt be more grateful God bless you.

Fantastic experience: Excelent..good job

Fantastic experience: Get my ezpass

Positive experience: Just like the dmv without the long lines

Fantastic experience: Very satisfied out in no time

Fantastic experience: People where polite and helpful was in and out in no time to renew my license with real ID

Fantastic experience: The team that was working was awesome and pleasant.

Fantastic experience: Got the endorsement it was rather easy, they made everything easy since i did that test i havent been to dmv i dont even want to go there in cranston.

Fantastic experience: Went to AAA in Cumberland to renew my driver's license. The staff here was so incredibly nice and helpful. They were on time for my appointment and so quick and so pleasant to deal with. I can say nothing but nice things about the personnel here. Other AAA locations are very good but this one was great. They made you feel so comfortable and welcome. I live in West Greenwich but would make the drive to Cumberland just to deal with these people. Top notch!!

Fantastic experience: Awesome. In out in 5 min flat. Super nice people and zero hassle.

Fantastic experience: Super work by all staff. Friendly, polite, and very efficient.

Fantastic experience: Great place even with covid restrictions

Negative experience: This branch location they are very rude I went into this branch today on 5/28/2020 and the customer service was terrible I understand with everything going with the covid 19 there's precautions and everything going but there is no need if you are an associate that is not in a good mood because you are working during this unsafe time to be rude to a customer from the door to inside when I was renewing my license they were completely rude! They need customer service training.

Fantastic experience: Went there instead of the DMV. Fast and friendly. This is worth the membership fee alone

Fantastic experience: Very good service and parking.

Positive experience: Kind of a long wait, but, it's to be expected...

Fantastic experience: I got lucky and there were no lines. Fast and easy, good service.

Negative experience: The staff is excellent, but they are grossly understaffed. The wait is ridiculously long. They need to hire more people. It's getting like the DMV.

Fantastic experience: Don't have to deal with the hassle of the DMV

Fantastic experience: Gave us great directions very helpful and friendly

Fantastic experience: Great service, from all of the staff.

Positive experience: Friendly

Negative experience: I called during hours of operation in the afternoon of February 20th numerous times that the AAA Cumberland was open to speak to someone in the travel department. No one picked up the telephone no voice mail was available all the phone did was ring. Very disappointing since you pay for the membership.

Fantastic experience: Quick, knowledgeable, professional!

Fantastic experience: I enjoy going to this branch, it's my favorite one. And the staff is fantastic. They really go the extra mile to help. And the registry services are excellent.

Positive experience: I needed to get a registration reprinted quickly. DMV wasn't available. I was (an am) thrilled that AAA does this, and I was able to get the registration. The woman said it was $18.50. I didn't look at the receipt when I signed it (my fault). It was for $20. There was a $1.50 service fee. I get it. I have no issues with it, but she should have said it was $20. All in all, as I said, I'm thrilled that they provide the service.

Fantastic experience: Friendly and amicable. I did my errand and was not denied service. So much better than AAA Providence!!!

Fantastic experience: Great service!!

Fantastic experience: I was in and out for a license renewal. Saved me from spending my whole morning at the DMV.. Thank god for AAA!

Fantastic experience: This place is great! Kim and Denise went out of their way tp help me book a great trip to Yellowstone!

Fantastic experience: I always get great service when I come to this branch. I had the pleasure of being served by Lori Trenteseaux today and I think she went above and beyond. Not only did she review my paperwork for the DMV she filled out every form she thought I would possibly need just so the DMV visit goes as smoothly as possible. She was great! Thank you Lori! - Lynn Lozy-

Fantastic experience: Amazing service & attention to detail! Much better & quicker than going to the DMV.

Fantastic experience: I've been a AAA member since 1969. With the Plus membership there are many benefits I've taken advantage of -- some unfortunate like the 100 mile free tow service ! -- others very fortunate with their excellent travel books, maps and information, including excellent made to order customized TripTiks. Strongly recommended. JM Woonsocket -- we wish their office hadn't moved!

Negative experience: I went for an address change ONLY and she accidentally charged me for a license renewal and I was there for almost 45 mins (not busy) , but that's a simple mistake .. what led to the low review was that 1. She didn't ask me if I wanted to change my picture or Not(which I didn't , I have done this before). 2. She checked my vision and didn't clean the forehead rest which was disgustingly filthy ( I had to wipe with my finger two times ) 3. Didn't give me the option to retake the picture which was not a cute one at that !.... but I give them 2 stars because they still seemed friendly .

Fantastic experience: Always a good experience and never a long wait

Fantastic experience: If you drive a car, you NEED AAA!!! Outstanding service every time!

Fantastic experience: Every experience at AAA has been a five star effort by the staff. Being greeted with a smile is a great start and getting every question and request answered is what makes going to AAA a pleasure and not a chore.

Fantastic experience: I was very happy with my experience at AAA Cumberland. Renewing my license was quick and painless. I was on my way in no time. I didn't even have to wait in line!

Fantastic experience: I was very pleased with the level of customer service at this location. Needing to renew my passport, I stopped in for a photo. I was greeted courteously and promptly. Once my photo was taken, the staff member was kind enough to give to me the passport renewal application. He also shared the fact that AAA does not charge a fee for Euros as long as a minimum amount is met. I returned to this same branch to renew my license. The process of the eye test, new photo and payment took less than 10 minutes.

Fantastic experience: In and out renewing car registration, outstanding! 5 star service! Love AAA Cumberland.

Fantastic experience: Very friendly staff, was in and out very quickly with all my questions answered.

Fantastic experience: I have had great experiences with AAA at this location every time I have been there. Everyone is very nice and trying to give clients as much information to help them with their plans. This includes travel agents and staff at the main desk. Many thanks to them.

Positive experience: The agents who helped me during my most recent visit to AAA in Cumberland were knowledgeable, helpful and friendly. I needed to have a triptik made. The new format is quite different from the old one. It seems that it's just a printout of the GPS verbal instructions. This method does not work well for the driver! Allow me to explain: GPS verbal instructions are given as the car reaches certain points along the route, whereas the printout is "blind" to the car's coordinates. The printed out instructions make no sense, and give too much information, for example, ("drive .4 of a mile. Merge with Rte XXX/Such 'n such Road/ Rte xxxW. Enter (new state). Drive 54 miles.) The information is only useful if given at timely intervals. And who the heck can remember what their odometer read? or when 54 miles is up? Did I reset the trip meter or not? You need a navigator, which I did not have. My message to you, AAA, is: Go back to the simple, straighforward triptik. This new version is DANGEROUS. Thanks for "listening."

Fantastic experience: I went to AAA in Cumberland RI to renew my RI driver's license. The folks there were very helpful and courteous. I was in and out, with my new license, in ten minutes. Thanks.

Fantastic experience: I have always had good service from this Cumberland office. Its is very easy to get to and it makes it a lot easier to do my registry business with AAA than having to go to Woonsocket or Cranston to have things done and wait for hours. AAA has made my life a lot easier. I have been a member since 1980 and continue to use them as needed in cases of emergency.

Fantastic experience: very good service

Fantastic experience: quality service

Fantastic experience: My visit to this location is always a good experience. They go out of their way to be helpful and get me out of there quickly jean

Fantastic experience: All the people who helped me where awesome!! Denis Olivier

Fantastic experience: Fast and friendly service! Great branch, plenty of parking and a very helpful and courteous staff.

Fantastic experience: The customer service that I received at this location is always great. They always make me feel that they appreciate my business.

Fantastic experience: Had to re-register a vehicle with expired plates. Took less than 5 minutes. On a Saturday no less. What does the DMV do these days ??

Fantastic experience: I use this location for all of my AAA needs. Staff members are courteous and friendly. The quality of services rendered is excellent.

Fantastic experience: Great to have a branch near me! Service is always exceptional!

Fantastic experience: I needed to return plates and was dreading my trip to the registry and who knows how many hours on my day off. Then it struck me, use AAA in Cumberland. The service was friendly, knowledgeable and professional. I was in and out in 10 minutes. What a great experience!

Fantastic experience: I use my AAA membership card for countless shopping discounts, movie tickets, hotels and booking airline flights. The services provided at AAA are a wonderful time saver for members.

Fantastic experience: The service was outstanding. The reason for my visit was to renew my license. I walked into the Cumberland office at 9:04 am. The customer service person access the DMV's website and keyed in the required data, gave me an eye test and took my picture. I paid my fee and walked out at 9:14 am. The last time I went to DMV I had to bring a lunch. Paul T.