AAA Hadley

Negative experience: They just want your money. They won't help you. Call a tow truck directly. You can get roadside assistance via most car insurance plans.

Fantastic experience: Quick service, comfortable registry services, easy parking

Negative experience: I went to Hadley AAA office today to get my real ID, that eye sight checker is soo dirty, no one is cleaning it, I had such difficulty looking thru it as my glasses keep getting stuck, lady sitting told me just keep pushing in, I had to press that forehead bar with my hand to see anything oh and did I mention, it was soo DIRTY !!!!

Fantastic experience: Went to Hadley AAA for Real ID, Excellent, friendly service. Yeah!!!

Fantastic experience: Great experience both times I've been in

Fantastic experience: I went to the AAA in W. Springfield, but I was told to make an appointment, they didn't have any openings that day. My daughter made an appointment for me, the same day, in Hadley. I was able to get my driver's license updated.

Negative experience: Needs a place to inflate tires

Fantastic experience: Gr8 membership offers

Negative experience: Door unlocked at 9am and customers inside waiting an hour for assistance but there is NOBODY in the store. Waiting for the town police to show so they can snoop around inside.

Negative experience: Even I pay my insurance they still cancel my policy I just I don’t understand why ?

Fantastic experience: Exceptional service! I went in for a duplicate license after getting my license reinstated. The staff were very kind and knowledgeable, and helped me tremendously! This is my favorite AAA location.

Fantastic experience: Jonathan changed my tire and was super friendly and kind the whole time. Having a flat sucks, but Jonathan made the experience less stressful, thank you so much for your help!

Fantastic experience: Renewed my license. Efficient polite friendly staff. Wonderful experience

Fantastic experience: Amazing service!

Fantastic experience: My visit was made with an appointment scheduled on the website, and the site gave me list of documents I would be required to bring. The wonderful women working at the AAA in Hadley were so enjoyable to work with for this appointment. They talked to me using my first name, walked me through different processes, even helped me with some forms. There were five other people there asking for services, and still the women at this office were professional, courteous, and patient. I'm sooo glad I didn't end up having to go to the RMV! Thanks again

Negative experience: AAA has been an absolute nightmare to deal with, I have been waiting 9 hours for a tow. at 10, I was told it would arrive by 12:15, which they confirmed an hour later. I called at 1 and they said they would come at 2, at 2 they said three. at three they told me I could go home (an hour away) and take the keys with me and they would pick it up without me being there. at 6 they tell me they cannot tow it without the keys in it!

Fantastic experience: Superb roadside assistance, RMV services, and free passport photos.

Fantastic experience: In and out☺️

Fantastic experience: Renewed my license and got my Real ID. Nice people, relatively quick and def painless!

Fantastic experience: I went to AAA in Hadley recently for my Real ID Driver's License. It could not have been a better experience! My 3:30 appointment started 5 minutes early and I was walking out the door about 7 minutes later. Wow! The clerk was so efficient and friendly and helpful. Seriously, if I could rate it 10 stars instead of 5 I would gladly do so.

Fantastic experience: It was fairly easy to schedule the REAL I'd appointment through AAA and very good service when I submitted my paperwork and got my new photo. Thank you! Just one issue, another service rep was talking very loudly on a phone call, and I had trouble hearing the information from the woman I was working with. The guy was even speaking behind plexi glass, as was the woman I was working with. We did manage to get the photo taken and all was worked out!

Fantastic experience: There was a man(wish i knew his name! i wouldnt have to say man or him. Not sure if he is the only male there)that worked there in the Hadley AAA@the time we were there he was giving eye test & taking payments. He had the best personality! Very kind, helpful, polite, cheerful, had the aura that one would want to b around!. Our Experience would not have been such if he was not there. Other person we dealt w was nice. Not so accommodating & agreeable as the man was, but was pleasant! Did her job. Every establishment should have one of him working there!! Would make experience so much nicer! U could not b anything but pleasant when dealing w him. Idk if he was the AAA manager @ that site. But id like to bring him on down to Wspfld. Told me people drive hrs to come to hadley for license & such especially up towards i think it was northern MA. As they dont have any currant appts. Lot of people in one area, not enough spots open! But i would say they drive hrs to come to hadley just to interact w this one man!! Again i wish i got his name! Pbly did, but im not good w remembering names. In one ear, out the other!! But i guarentee if your there, youll know who he is!! & btw thank u for your kindness & your spirit!! (Mr Man!!)!Can u imagine if all acted accordingly!!

Positive experience: Helpful staff, good rates for insurance.

Fantastic experience: AAA in Handley is always fast, convenient, clean and overall fantastic! I love the people here. They're considerate and caring. They make sure we always have our documents and are always willing to help.

Fantastic experience: AAA Everytime I go there with an Issue, they go beyond customer service, and that's why I really like going there instead of the Dmv because I had moved from CT to MA and I had a bad experience in Dmv never went back, and that's why I told my son not to go for his lincese where I went, caused they were rude. But Aaa goes Beyond to help everyone and very professional.

Fantastic experience: Quick and efficient office. RMV services made it easy to renew license!

Fantastic experience: Outstanding service. I renewed with an upgrade to Real ID. Pleasant people and efficiently processed. This was the exactly the opposite of dealing with the state Registry of Motor Vehicles. Highly recommend them

Fantastic experience: Great experience when getting my real ID license. Everyone was so nice and it was quick.

Fantastic experience: Clean, Courteous and Extremely Efficient and Helpful. Beats going to the RMV any day if your not a member I strongly Recommended 5

Negative experience: If I could give zero stars I would, unable to cancel or change my appointment. They don’t answer their phones nor provide any reliable means of contact not in person.

Fantastic experience: Very efficient, professional, friendly and knowledgeable. Renewed license and processed for Real ID. Smooth, appointments available and appreciate this service as a member of AAA.

Fantastic experience: The entire staff was friendly and courteous. Truly went above and beyond the call of duty to ease my anxiety, address my concerns and just made me feel much lighter dealing with my situation. I applaud them one and all!!!

Fantastic experience: They were very helpful! The team is excellent!

Fantastic experience: Super friendly staff, very helpful.

Fantastic experience: Great service and know how!

Fantastic experience: Easy convince food customers service

Fantastic experience: The staff were very nice, even after having a difficult customer. Hey, they are just doing their jobs. READ ALL OF THE REQUIREMENTS FOR THE REAL ID. Don't flip on the staff for not having the right documents.

Fantastic experience: Little hard to get on the phone but once you get through Very Helpful

Fantastic experience: We had a great experience with the travel consultant who listened to us carefully and launched us on a plan for our upcoming trip out west.

Fantastic experience: Great experience getting home owners insurance!

Fantastic experience: Never a problem. Always knowledgeable and very helpful. That's the insurance part/side of the Hadley Triple A.

Negative experience: god awful. cant get a hold of anyone.

Negative experience: If you cannot get through to a person, know this: there aren't any. The people who work at the Hadley AAA, a.k.a. the local RMV branch, don't respond to the phones, unless it is an emergency. Trust me, it's not an emergency. You have to schedule an appointment, during business hours, and be able to provide proof for everything you need. Check out the site first. And good luck. Extremely not user friendly. C-

Positive experience: Great place to do your RMV transactions for AAA members. No long lines, helpful associates.

Fantastic experience: Great staff.

Fantastic experience: Courteous and professional.

Fantastic experience: Professional, thorough, and friendly service for my license renewal in person.

Positive experience: Went in to get a quote on Auto Insurance. Staff were attentive, helpful and provided the lowest quote of four companies including my current insurer of 25 years. They also provide RMV licensing services!

Fantastic experience: top notch service! had to renew my drivers license and was totally unprepared,they put me at ease and got me in and out!

Fantastic experience: Moe Sirhan is the best man in the world!

Fantastic experience: So much easier doing RMV transactions here. Yes you need to make an appt but you are in and out in 20 min. Will never go to registry for license renewal agsin

Fantastic experience: Great customer service and very pleasant experience

Fantastic experience: Great got all my questions answered

Fantastic experience: We had a wonderful experience at AAA today. Everyone here is so kind and helpful. Annemarie in particular was so professional helping us with our ID renewals. We were even able to meet with the notary unscheduled! Highly recommend this location!

Fantastic experience: Fast, friendly service. Get AAA! I couldn't live without it!!

Fantastic experience: Folks at this branch are really, really knowledgeable about insurance, membership benefits and travel. They are taylored to their clients needs and are super nice on top. Awesome team!

Fantastic experience: Place is awesome I did my "REAL ID LICENSE" It was a breeze they make it so easy and extremely professional and personable

Fantastic experience: Well organized and knowledgeable

Fantastic experience: Called for assistance... less than 30 minutes and was taken care of in about 2 minutes. Fantastic. I'm not sure if this is the standard but the service I've experienced was above and beyond as well as the FASTEST for AAA services ever

Fantastic experience: Very nice and quick service.

Fantastic experience: Super safe, fast, efficient, and friendly.

Positive experience: In-N-Out got what I needed done

Negative experience: We always hire insurance agents to save time and hassle, but unfortunately with this office, we received poor and unprofessional service. We were overcharged, which gave us lots of hassle. My wife and her family have home and auto insurances with them from a decade. We were overcharged on our home insurance back in July 2020. We noticed it in December statement and were informed it was a system mistake and we will get refund ASAP. After 2-3 weeks of follow ups, we got a refund of half amount. We have to deposit more money in our Escrow account so we will not be short because of their error. Our insurance agent is still not sure about the error and why we did not receive the full refund.

Fantastic experience: Great customer service!

Fantastic experience: Very nice people , excellent service

Fantastic experience: Very professional, experienced and pleasent team.

Fantastic experience: Excellent customer service and friendly staff.

Fantastic experience: Our triptik was ready early and picking it up was so easy. The directions were terrific! I just wish the directions could have come electronically --- that's something I hope to see in the future!

Fantastic experience: Everyone was extremely helpful and it was very quick. Make an appointment first!

Fantastic experience: I was one that my license expired during this pandemic. I went to go get my real ID and there were wonderful there home run

Fantastic experience: Very helpful, friendly and prompt!

Positive experience: Friendly helpful service and they take care of most things insurance and or travel related

Fantastic experience: Excellent service! Very friendly people and not a long wait! Definitely do all my rmv business here from now on!

Fantastic experience: The gentleman who helped me with my trip tick was awesome!!

Positive experience: Came to get Real ID. Don't waste your time, go to MA registry Estimated time was way off!! One person doing registry processes and she was having so much difficulty. Been here going on 2 hours and still waiting. Too much time invested to walk out.

Negative experience: Losing faith here. I have one vehicle I only drive an average of 60 miles per year. Fortunately Massachusetts auto insurance provides a low mileage discount. I used to have to sign a form annually upon renewal swearing to my mileage. Then that was stopped when they began taking it from the annual inspection and I had to do nothing. Well it got overlooked this renewal. I found the error 10 months into policy year. It was on page 12 of my 14 page policy. AAA would make the correction effective immediately but would not go back the 10 months I overpaid $50. This is why I have an agent... to look out for me.

Fantastic experience: In and out quickly, always helpful.

Fantastic experience: Despite the wait..staff friendly and professional

Negative experience: Employees somewhat uninformed

Positive experience: Most travel services done easily. Not a full service center

Fantastic experience: Always helpful & quick service

Fantastic experience: Very pleasant personnel. Comfortable seating while you wait. Calm atmosphere.

Fantastic experience: Superb service. Renewing my driver’s license and upgrading to the Smart ID was easy because of the helpful person who assisted me. While there, I also had FREE HEADSHOTS taken so that I can apply for a passport. I love AAA. (Member since 1977 or so...)

Fantastic experience: Very good service. All AAA employees were friendly and helpful. I am glad that I could renew my driver's license there.

Fantastic experience: This trip was for passport photos, great customer service. Fast

Fantastic experience: Excellent customer service.

Fantastic experience: I came here for passport photos and received fast, friendly service.

Fantastic experience: Very helpful when you need them

Fantastic experience: Went in to get my new real ID, started it online and finished it at AAA in about 15min. I was very impressed by how quick it went, much faster than the RMV. The staff was very friendly as well.

Fantastic experience: Kathleen was extremely helpful,efficient,cheerful, thorough. Our last trip went off without a hitch. We are planning our next trip with the Hadley office also.

Fantastic experience: Staff were wonderful, friendly, helpful.

Fantastic experience: I have been a member since 1998 and went to the Hadley AAA office for the 1st time for help with my trips to Virginia. They were great, so helpful and caring and gave us many choices. The gentleman there, printed maps and a booklet for this trip. I am glad that I am a AAA member!

Negative experience: Poor poor communication,

Fantastic experience: Always easy service visiting there. Never an issue of any sort. Quick, simple and satisfying.

Positive experience: Service was fast, polite, well-informed and business-like. I have no complaints!

Fantastic experience: Great work on my passport photos. The staff made a group effort to shade the brilliant reflection from my bald head. Good to go now.

Fantastic experience: The AAA staff member I came in contact with was very courteous and knowledgeable! I got my trip outlined and custom maps in no time at all! Sure glad I have this membership!

Negative experience: My wife and I are not AAA members. We were considering joining AAA. However, as a result of a recent experience with the AAA Pioneer Valley Office I will NEVER join AAA. I called the AAA Pioneer Valley Office to inquire about buying foreign currency for an upcoming trip. I had heard non-members could purchase foreign currencies at AAA offices for a fee. The representative to whom I spoke confirmed that I could, as a non-member, purchase foreign currency for a $10.00 fee. I asked SPECIFICALLY about buying the currency of the country to which I was planning a visit. The representative assured me that the currency of the country to which I planned a visit was available. A few days later I drove to the AAA Pioneer Valley office in Hadley. When I went to the desk to purchase the currency, the representative at the desk said that AAA does not exchange the particular currency and he showed me that the currency was not even listed in AAA's currency exchange software! I wasted a trip to Hadley to try to purchase the currency. I have had to alter my travel plans as I would have needed to have a certain amount of the currency in order to get a visa upon landing at the airport in the country. I am very disappointed! Clearly the representative to whom I spoke on the telephone did not check the currency exchange software before she gave me incorrect information! How difficult might it have been for the representative to "do her homework" and check the software before answering my question? My story is an example of how AAA has lost business because of poor customer service! If you want my business, hire people who care enough to actually give out accurate information! I would give this a rating of zero stars but the system will not allow me to post this review if I do not give at least one star. That is the only reason I have given even one star!

Negative experience: Went to purchase theme park tickets. Two of the staff didn't know the login information to purchase tickets on their system. I waited 30 minutes to be assisted by a travel agent and no one came to assist me so I had to leave even though no one else was in the office. People were nice but this was just poor customer service and a waste of my time.

Positive experience: Friendly and helpful