AAA Salem Service Center

Fantastic experience: We’ve ordered pesos twice from AAA and the service and timeliness have been

Fantastic experience: Matt, a technician, arrived soon after I called for assistance. He knew exactly what to do, and had my car running in no time.

Fantastic experience: Jermaine was professional, helpful, fast. Great attitude. I highly recommend him!!!

Fantastic experience: Great customer service, easy to get to location, plenty of parking

Fantastic experience: Stopped to see an insurance agent to see if they could help me lower my rates. Spent some time with Minna and will most likely switch to one of the companies she quoted. She was so helpful! I also picked up a few maps while I was there. Glad they still carry paper maps!

Fantastic experience: Just amazed at excellent customer service ! Danielle and Mysa went out of their way to help me with my daughter’s European trip ! These employees are the people that keep me renewing my membership!!! Give them a raise !!

Fantastic experience: Stopped in to get my international drivers license. The employees were awesome, helpful, and kind.

Negative experience: We have AAA for the roadside service and it has been worth it in the past. We are taking a large trip this year and was interested in their travel services. Spoke with a very rude woman named Rebecca who had no concept of customer service.

Fantastic experience: Furry, friendly and knowledgeable about maps and vacation trips.

Fantastic experience: My car had to be towed to my Ford Co. They said it would be about 90min. But the were here in 15.min. they were nice and fast!

Fantastic experience: The staff was wonderful, friendly and helpful.

Fantastic experience: They are so helpful

Fantastic experience: 2 x in last few months I have had to call triple A for a battery jump and both times had same guy from service out to help! Super friendly and Knowledgeable!! And super fast 10/10 for sure ! Thank you !! And I went and got new battery !! So hopefully I won't need a jump again :)

Positive experience: I was seeking a particular street map and they had it!

Fantastic experience: Needed international drivers license. In and out in a flash. Good selection of quality travel gear too!

Fantastic experience: Exelente servicio

Fantastic experience: Tow truck driver was very efficient and friendly. Even offered to help put my walker in my daughter's car. We were fine but was nice to offer.

Fantastic experience: You have saved me more than your fair share of times. My father insisted I have this service. Not one regret in doing so. This is the most affordable and amazing way to ensure you are safe when traveling. Bless you!

Fantastic experience: Good service

Positive experience: I haven't been to a AAA place in at least a year. The person at the desk was as helpful as possible, but there have been major changes with the travel part of AAA. They have very little in the form of travel information. They no longer have the books and only a few maps. When I asked about the books she gave me a little print out about the guide book that you can now download or print on your own!!! Really!! Download on what? A whole book! No! What if you're in an area with no cell service? I have been a member for years. I am truly disappointed!!!! I have never used the roadside service. So I really enjoyed the travel information. Very sad and disappointed!

Fantastic experience: Perfect, knowable, friendly, highly recommend AAA

Fantastic experience: AAA is a genuinely loving service that deserves it's repertoire. Thank you so much for saving my butt so many times!!

Positive experience: Didn't find what I was looking for.

Fantastic experience: Needed maps ...got all I needed.

Fantastic experience: Megan was super helpful, kind, and informative. She made the process of updating our membership super simple and painless. Amazing customer service from Megan! We also worked with Margaret to help plan our cross country drive. She was very professional, friendly, communicative, and helpful. Such a pleasure to work with! I feel so much better knowing we’ve had her professional help planning ou trip!

Fantastic experience: Prompt service and easy to use

Fantastic experience: Got great service, as usual. I recommend AAA to anyone looking for insurance, you get someone who takes good care of you.

Negative experience: When I called the 800 number to ask about a battery I from AAA two years ago, that was dead and had a three year warranty, they told me I could go here and exchange it under warranty.. this is not true.. first off, they don't even have batteries here and they definitely don't exchange them in this office.. not only that, but this office tells me I can't exchange my battery that is still under warranty because I no longer am a member of AAA..

Fantastic experience: Great service I will never be alone as long as I have AAA

Fantastic experience: Professional staff

Fantastic experience: Tino was able to get Ana to call me to assist in roadside assistance! They were both so friendly and helpful during the experience. I am so glad I have AAA on my side for emergencies, and glad I had an amazing customer experience by the two of them. 100/10 would recommend! You guys did an amazing job hiring Tino. Thank you Ana for getting my roadside set up.

Fantastic experience: Quick response

Fantastic experience: They were very polite and helpful.

Fantastic experience: Helpful and friendly staff Got an International Driver's License and a great travel bag. You can also order Euros from this office

Positive experience: I just went in to pick-up a TripTik I had pre-ordered but the wait was interminable. They appeared to be short-staffed, and I would've hoped that someone from a back cubicle would've stepped in to help, but they must not be crosstrained to offer help or were just oblivious to the need. One individual there was taking photos of customers for perhaps passport needs, and even had difficulty working the camera. Another employee assisted her, but honestly I think that whole office needs to be crosstrained to know how to operate their equipment and help their customers in a timely fashion. Otherwise, not a particularly bad place to go to for your AAA needs.

Fantastic experience: I love AAA. If your membership is up To. date and you have your card they'll give you roadside service no matter whos car you're in. Plus they have great travel agents service. We've booked our cruises through our AAA

Negative experience: I have been to this office before and the people are very pleasant. This review is not against them at all. This review is about the towing service or lack there of that I experienced today. We have AAA Plus. On our way to Lincoln City our car overheated and we were unable to drive it and needed it towed back to Salem (11:15 A.M.). We called and did what was expected of us. We then received a text saying a truck had been dispatched. At 12:00 a dispatcher called and said they were having trouble getting someone to dispatch because they only use one service in Salem and this service was overwhelmed. We did lots of calling and talking and ask for a supervisor so we could complain. After being on hold for 20 minutes both times they would come back and say a supervisor was not available. At this point in time being on this busy road in 85 degrees was not making us pleasant people. What happen to the safety of the driver on the road? Shouldn't we be protected at all costs? After all this is what we pay for.We did not want to hear sorry or any other excuses they had to offer. I was at the point while talking to the Tribal Officer to pay for a tow truck out of pocket when the tow truck showed up. He was already towing someone else and hooked us up on the back. He showed between 2:15-2:30. AAA service used to be top notch and the people that worked there were proficient. This is not the case anymore. Sadly to say they have lost our business. The sad part is these big corporations don't care if they lose your business, there is always another sucker around the corner.

Fantastic experience: Love AAA!

Positive experience: A pleasant gal answered my phone call and mailed requested paper maps to me for an upcoming vacation. I appreciated her help. The only reason I gave just 4 stars instead of 5 was simply to express my disappointment that AAA no longer offers the regional booklets that provide lodging, dining, and ideas for fun places to visit. I will miss those booklets, especially since we will probably not have cell service for much of the time.

Fantastic experience: Very good experience. As soon as I walked in they waved me over and had a representative help me. They were very friendly which made the process very easy.

Negative experience: I have had a membership RV Plus for over 30 years. I live the roadside assistance but as fat as using them as a travel agency, they are awful. They wouldn't help same day so they said they would get back to me within 2 days. They did not. I called back on day 7 and she said she would only give me 2 options. The first cruise option was way more than if would have booked it directly. I am disabled and really could use sone extra assistance. She was not looking out, helping me. She was very short, did not want to spend any time with me, 3-5 minutes max on the phone. I have never been treated so terribly with somebody not wanting to help. Quite honestly, if it wasn't for the roadside assistance I would be dumping them.

Fantastic experience: Needed maps. Super helpful. I love AAA.

Negative experience: Next year I will find another AAA office to renew my membership in. 2 years in a row I have entered the front hoping to find a nice hello or a welcome smile. No, I didn't. The place felt old, dank and atmosphere was anything but nice. I was waved to the counter and not once did anyone return my smile. Did they hate their jobs or what? They were very efficient, I will give them that, but I will find another place to renew.

Fantastic experience: Everything was good!

Fantastic experience: Cody was not only really helpful but personable and easy to talk to. I know nothing about cars so when I have car troubles, it’s really stressful. I’m glad Cody was my roadside assistance!

Fantastic experience: They are very helpful here, only had to wait in line behind two other people.

Fantastic experience: They've come to my rescue after locking my keys in the car

Negative experience: Terrible customer service, I went there to get an international license and passport photo for a trip. I came in from the rain and there were no customers and 2 people working the desk, a woman and man, no greeting so I finially approached and asked for help. Both acted as if they were doing me a favor, the woman bluntly asked what I needed and I told her, she was short, rude and very unprofessional over the entire experience. I told her I wanted to have pictures taken with a scarf and without so the 2 photos looked different for my passport as was getting married after my trip and would need to go through the whole passport application process again because of a name change. I explained SIMPLEY, I wanted to use the second passport photo, one with the scarf and one without ( they give you 2 options ) to use when I applied after the wedding as they can not be the same photo. She acted annoyed and snarked " I don't care, it does matter to me" as she rolled her eyes not bothering to understand why I requested the 2 different photos. She takes the photos and put one picture with the scarf on the drivers license and gives me 2 of the same photo for my passport options HELLO ANYONE HOME? Exactly - NOT WHAT I REQUESTED as if I hadn't even spoken to her about it. So now after 2 months I need to get a new picture take again for a new passport application instead of using the extra which is duplicate and useless. I just gave up and will take my business elsewhere in the future and spare myself the frustration. WHY BOTHER PAYING FOR AAA MEMBERSHIP? YOU'RE SIGNING UP FOR A SERVICE AND IF YOU AREN'T GETTING ANY = WHY BOTHER!!!!!!! JUST GOT A BILL FOR MEMBERSHIP RENEWAL TODAY - FILED IN THE TRASH!!! GET A CLUE AAA! YOU ARE LOSING CUSTOMERS BECAUSE OF THESE EMPLOYEES IN SALEM!!!!

Positive experience: Very helpful people. Books and maps are being discontinued. May discontinue my membership

Fantastic experience: They are willing to help me while I was on a visit from another state!!!!

Negative experience: Liars. They'll tell you what you want to hear in order to take your money and then they treat you like you're trash. Refuse to give the service they promise, leave you stuck on the side of the road, and tell you it's your fault. Garbage company with unprofessional conduct. A total rip off. 0/5 stars do not do business with AAA.

Fantastic experience: Website is very helpful.

Positive experience: Good customer service

Fantastic experience: Great Customer service

Fantastic experience: Fast and friendly staff

Negative experience: As a member I needed assistance with a flat in their parking lot, Salem office couldn't find me in their system to assist me and wasn't helpful. Told me to buy another membership and pay the $75 for same day assistance. Luckily my family was able to come help me. I called the service center when I got home to renew my membership but they found my currently active coverage right away. Left me wondering why I pay for this..

Negative experience: Why do I even pay for this service it's horrible. Takes forever

Negative experience: Terrible, they never called or showed up. Left me on the side of the road.

Negative experience: This is the second time they have waited an extended period of time to help me. I thought the first time might be a fluke, after waiting THREE AND A HALF HOURS, some of it in the dark. Then today I locked my keys in my car and once again its been over an hour already. Im a traveling nurse. I cant be sitting around all day long waiting for help. AAA used to be a great service. Now its terrible!!

Fantastic experience: AAA is a must! They have helped me more than most of my own family... And it has cost me less. plus they provide me discount opportunities with various other companies. I, as well as my daughters, will be AAA members til the end. Thank you for being part of our lives. ❤

Fantastic experience: Helpful and direct

Fantastic experience: Great deal, I bought the premium package and was towed from Tualatin exit to S. Salem and if I hadn't had AAA that tow bill would have cost more than the premium package itself.

Fantastic experience: Friendly, Knowledgeable. Very clean and organized. Highly recommended.

Fantastic experience: AAA offers passport photos. We're thinking Germany or Ireland, a long shot would be Scotland. If the division in this county gets any worse we will have to show a passport to travel between the RED and BLUE! states.

Fantastic experience: Travis did a awesome job really helpful, respectful, and awesome. Did really good job was fast and got the job nicely

Fantastic experience: Always polite and drivers the dispatch are prompt and punctual.

Negative experience: Charged a verry high price with high payment because they could.took advantage didn't do fluids like they said they would zip tied wheel well plastic up instead of fixing the problem.not cool

Fantastic experience: Super helpful. Super fast. Super nice. Thumbs up!

Negative experience: Don't bother calling Oregon AAA they don't like to be bothered or if they are they will definitely make sure very rudely how screwed you are!!! I guess I will find a better roadside assistance program!

Fantastic experience: 61 years a member

Fantastic experience: Very good place to go to pay for your yearly membership

Fantastic experience: Great service and Tom is always very helpful...

Fantastic experience: Debbie Alexander, travel assistant, was very good as usual with flights and trip plans.

Fantastic experience: I have been a member of AAA for years and years and years and intend to be a member for years and years more the people are wonderful trustworthy and very helpful

Fantastic experience: Each time I use AAA I've had Travis Fenn as the driver. He is very helpful. He's kind and friendly and knows his job. Thank you Travis. You are AWESOME!!

Fantastic experience: This is the best place to make all travel arrangements! Fast and friendly service with every possible dream locations at their fingertips! Totally recommend!

Negative experience: I have been to this office twice as my wife and I are new members. On the first visit I was inquiring about some travel destinations however the lady at the front desk was extremely rude. When I asked to speak to someone about travel she asked where to and I explained that I wasn’t sure exactly where yet but wanted to look at options. She rudely replied with “Well it makes a difference so if you don’t know where you want to go then I can’t help you .” I then found someone else and finally spoke to a person responsible for travel. But in my opinion their travel packages were pretty expensive so I asked what benefits were included as AAA members. She told me that as AAA members we would get a $50.00 voucher for activities. WOW, I could hardly hold back my excitement. Obviously we scheduled a trip on our own for literally 1/2 the price that they quoted. My second visit was for the purpose of picking up a map. As I patiently waited in line (I was the only one in line) the lady at the desk was speaking with another employee. After about five minutes they started laughing hysterically, which continued for another 7 or 8 minutes. A few minutes later a man walked in from outside and the lady at the desk asked if he could help me as I had been standing there for a while. When I explained what I needed he said “Oh, you’ll have to wait for her, she’s the only one that can help with that.” I’m not looking for instant gratification like many are these days but if you’re going to take my money at least treat me like a customer.

Fantastic experience: Super helpful people

Fantastic experience: Very helpful

Fantastic experience: Very helpful when you want to plan a trip

Fantastic experience: I was a little nervous about switching my house and car insurance after 20 years with the same company. Oziel was pleasant and answered all my questions with clear instructions on what I need to do to cancel my present insurance and to proceed to another insurance provider with better coverage who was much less expensive.

Fantastic experience: Travel agent and road side assistance. Always helpful and always available.

Fantastic experience: Just wish the insurance agents where more available.

Positive experience: Travel Services are outrageous

Fantastic experience: Excellent service and Advice. Thanks Ana

Fantastic experience: This is where to go when you need an international drivers license.

Fantastic experience: Very helpful

Fantastic experience: Quick and friendly customer service

Fantastic experience: Excellent staff. Helped me with my up coming trip

Fantastic experience: Great people to work with, very happy with price!

Fantastic experience: Very helpful planning trips

Positive experience: Good informative staff with lots of resources available

Fantastic experience: Best insurance ever very reliable I would definitely recommend AAA

Fantastic experience: Good benefits.

Positive experience: Nice agents and affordable price

Fantastic experience: AAA is recommended to all

Fantastic experience: Nice job guys!!!!

Fantastic experience: Great service! I highly recommend AAA to anyone!