AAA Eastvale Insurance and Member Services

Negative experience: Been a customer with them for 15 years. Doubled my home owners insurance and just increased my car insurance rate again. When I told them I got quotes from other companies and they were all substantially cheaper and when I did an online quote with them as a John Doe with none of my “discounts” the price difference was only $200 a year difference, a whole 4.5% even though I have every discount rate available almost. The sales rep just straight up said well go find another insurance company.

Negative experience: terrible service, plz find another location. If you need a title transfer service

Fantastic experience: Was in and out 2 minutes

Negative experience: Horrible customer service. The guy hung up after putting me on hold.

Fantastic experience: Friendly and timely service. My favorite location to take care of all my AAA needs!

Fantastic experience: Super fast and friendly service, got exactly what I needed within 10 min or less in and out! Grateful. Love the convenient location

Positive experience: Got there to pay registration for 3 of my cars girl asked me how i was paying? I said cash she replied I need to see the cash first! That was really awkward and uncalled for!! So If you dont see the cash I can't registered my cars???

Negative experience: Another scummy insurance company profiting off the hardworking individuals. Insane rates, unreasonable underwriting, just looking to make a quick buck. I would recommend you stay away.

Fantastic experience: AAA is always been good to me and family, They made dmv easy here specially this location I really enjoy it..

Negative experience: They dont like answering phones. Will hang up on you before you get to finish your question. Definitely horrible customer service!

Fantastic experience: Fast and friedly!

Fantastic experience: Visited this location for the first time looking to get quoted for both home and auto insurance. As soon as I stepped inside I was greeted at the front desk, and within 5 minutes or so I was working with Edgar to get quotes. Edgar is a Spanish speaker and he diligently gave us different quotes based to suit our needs. The fact that everyone who works there is vibrant and happily working, speaks volumes of the company. To say the least, I was able to get both my auto and home insurance set up, plus a free tumbler as a gift. Gracias Edgar por tu servicio.

Fantastic experience: Quick and easy. Knowledgeable staff and so much better than the DMV

Negative experience: You have to be ready have enough time very one busy on phone.

Positive experience: Associates are very nice and helpful. Central Ca. office takes debit cards for DMV transactions. Southern Ca. office said, cre dit card or cash. This location is tucked in a shopping center behind another business. Signing for this AAA office was located high on a multi story wall, not where you'd look. Outside resterant seating area is in fron of AAA entrance.

Fantastic experience: I went in to get my passport pictures take . Staff is very patient and persistent in getting the job done. There was a technical issue with uploading the picture from the camera to the computer to print; the staff members were very persistent in making sure they figured out the issue. I was able to leave with my passport pictures. It took a little while due to the technical issues but I really appreciate the way the staff was patient and persistent to get the job completed.

Fantastic experience: Your app location needs updating! But the need to be towed needs to specify the need. Some tow drivers don’t check out simple procedures and problems just want to tow you vehicle. Need to check on how many complaints on your towing company. Which cost you money and the customer. Otherwise your fine in my books.

Negative experience: Never coming back here again. Not friendly. Not helpful. I’ll drive to Rancho Cucamonga for excellent service.

Fantastic experience: AAA Eastvale Insurance and Member Services is an excellent place for all your insurance needs. They offer various services, from auto and home insurance to travel assistance. The staff at AAA Eastvale are friendly, knowledgeable, and always willing to help with any questions or concerns you may have. In addition, their Limonite Avenue location is conveniently located in the heart of Eastvale, making it easy for customers to access their services quickly and easily. Overall I would highly recommend AAA Eastvale Insurance & Member Services as they provide excellent customer service and competitive rates that make them an ideal choice when looking for quality coverage!

Negative experience: The call for a tow was disastrous. Beware of Tow Service: The phone menu for service is atrocious- it will confirm a tow but dispatch a battery service. If it’s not your battery say “something else”. We had to cancel twice and call a 3rd time to finally get a tow 2 hrs later. Unbelievably frustrating to waste time waiting.

Negative experience: Bad service

Negative experience: The counter staff didn't seem to welcome me.

Positive experience: Solid 3.5 Came in for a Notary, I was in and out within 15mins. I didn’t have to wait long but the person that greeted me was a bit odd, wasn’t friendly or anything. The place was clean and the service was fast. I have to mention this is the second time we got a Notary done here, the first took a while and Although we are plus members I remember asking about the price and the first young lady mentioned it was free... But later we were charged. I do like the convenience of the location its near restaurants so If you do visit, plan to have lunch nearby.

Fantastic experience: Friendly, professional and convenient. Love that it's so close to home.

Positive experience: They are very helpful.

Fantastic experience: AAA's customer service has always been A+ service and help. I suggest everyone should have AAA.

Negative experience: Quick and easy for auto regis.

Fantastic experience: Just wanted to thank Lauren for her services. She gave me the best quote ever! Also was very professional and absolutely amazing.. thanks!

Fantastic experience: Fast and didn't take long to get what I needed done.

Negative experience: What a fiasco! The AAA in Eastvale is horrible! I went to Eastvale once before and they were rotten. Nothing has changed the staff is rude and not helpful at all with the exception of one lady. What was one document at AAA Riverside turned out to be four documents and three visits at AAA Eastvale. Additionally, the last AAA clerk we saw told us to go to the DMV then come back. We completed what she told us to do without going to the DMV. We did it online. Completed the orders she barked out. It took us about a minute to complete the DMV form just outside of the AAA office doors. This person couldn't have said go to DMV online? Unfortunately, we ended up with the same clerk that would turn around talk to coworkers. She even turned to the man checking in AAA customers and talked to his customers. Very unprofessional. I usually go to Riverside because their staff is more efficient, competent, professional and courteous. The staff at the Riverside AAA office are friendly as well and ensure that they answered all your questions and taken care of your needs.

Fantastic experience: Anthony was super nice great personality and extremely helpful. I am coming to this office from now on. Everyone's smiling willibg to help and positive what an atmosphere.

Fantastic experience: The wait was a bit, but we'll worth it for the customer service provided by insurance Agent (Bernard Lewis).

Fantastic experience: Very quick service and the person that helped me was so patient. I am disabled and she helped me with my transactions with no rush. I appreciated her help

Fantastic experience: Great people working in that office

Fantastic experience: The few times I have been to this location staff has been very nice and helpful . Lines are almost non existent and wait times very short.

Fantastic experience: Sara very helpful. We bought a van through estate sale and she walked us through everything we needed.

Fantastic experience: Renee aka “RJ” is absolutely amazing! She always takes the time to meet our needs by listening to our circumstances. Thank you RJ! We need more people like her in our communities.

Fantastic experience: Fast

Negative experience: Watch these guys they will start or renew your service without permission and then just bill you crazy I wouldn't couldn't recommend these crooks

Fantastic experience: Very well organized so I was able to complete by business very easily.

Positive experience: I am very satisfied with the customer service team at AAA. Always very helpful

Fantastic experience: Perfect place to get passport photos done.

Fantastic experience: Quick and thorough.

Fantastic experience: AAA is so much more convenient and it is certainly a faster way of taking care of the business with my car than the DMV. Until recently, I didn't know Eastvale shopping center had one. Very nice

Fantastic experience: Katie in customer service helped me with my credit application. She was extremely polite, very helpful, professional and answered all my questions. I was impressed to see her name tag said she was in training, because I wouldn't have known it with her excellent service. She was easy to understand when she spoke, which is important to me because I've had customer service at other businesses and had to keep asking them to repeat what they said, because their accents were so hard for me to understand. Keep up the great job AAA.

Fantastic experience: I never have a bad experience there...everyone there are awesome and very welcoming like I'm family

Fantastic experience: Always very friendly and helpful. Never a long wait.

Fantastic experience: Fast, easyJet, conveniente. Nice people.

Fantastic experience: Every time I’ve called his office in Eastvale I have had all my questions answered in a timely manner. Edgar is a great employee and is willing to go above and beyond to help customers with their questions.

Fantastic experience: Super fast, I was in an out in 15 minutes. Staff is very friendly. Stephanie was knowledgeable of the transaction I needed to complete

Fantastic experience: Excellent service

Positive experience: Nice staff, good service

Fantastic experience: I was seen immediately and she took care of everything that I needed

Negative experience: Insurance agents will not return email or calls. It will take several attempts to make changes to my policy. In one occurrence, I moved and they did not update my policy for until the next renewal. My dad had AAA for over 50 years and he finally left due to bad service and high prices.

Fantastic experience: Love AAA...so much easier than DMV when handling registration. The towing is a bonus if you find yourself in need.

Positive experience: They took over half of where Barnes & Nobles used to be. Nice set up

Positive experience: I called the local beach but couldn't talk to a live person. So frustrating !

Positive experience: Had to get my new car tags and called in to see what I needed. They informed me what I needed and then made my office visit.

Fantastic experience: Nice location and friendly staff.

Fantastic experience: Good service and people.

Fantastic experience: Good service pleasant staff

Negative experience: We called to cancel an automotive policy with Vania Garcia she was incredibly rude did not give us a confirmation of our cancellation or explanation of how to cancel and when we called back just to verify we’d get an email confirming our recent changes she ignored our phone calls. It’s perfectly normal to switch automotive policies we didn’t expect such a highly rated location to have terrible customer service considering what you pay is quite steep..... don’t think we’ll ever come back.

Fantastic experience: Just went for my tags. Didn't wait long

Fantastic experience: Very helpful & careful during Covid

Fantastic experience: Great convenient service

Fantastic experience: New member and my First experience with AAA was awesome. Leticia is an amazing employee. So helpful, sweet and very knowledgeable about DMV services. Thank you Leticia I will forever be a member of AAA! One happy AAA member

Negative experience: My son is an ICU nurse risking his life for Covid patients. Last night at 1 am he had a flat tire at San Diego 15 fry and called triple A to have his car towed to a nearest Costco it was 6 miles away. The driver told him since January 2021 they have a new policy that they cannot take my son with them in the truck, so they left him at the freeway in the middle of the night to walk 6 miles in the dark in the cold. He is frontline worker and they cannot even drive him out of kindness or gratitude to healthcare workers. That is a very irresponsible act of duty to all Triple A workers leaving a frontline healthcare worker at 1 am in the dark to walk 6 miles away in the freeway. We will complain to Consumer affairs and file a lawsuit fir negligence.

Fantastic experience: Great! Very professional!!

Fantastic experience: I gotta say this was the quickest visit I've ever had at the auto club and with the pandemic even more of a plus went in to do a plate change DMV service faster friendly and efficient thank you auto club of Eastvale I will be returning when I need your services again

Fantastic experience: Renewed car registration. I was in & out in 15 minutes. I arrived at 9:00am when it opens. Five people were in line for various AAA business.

Fantastic experience: Our agent was one of the most knowledgeable and patient I have seen or talked to in a while. Make sure to cover your issues with all questions .

Negative experience: There’s a reason there is never a line at this place. The employees are useless! Better off going to the one in Corona.

Negative experience: Recieved the information I needed however customer service is very snobish. I dont understand how employees in customer service can talk with the tones they do. You can be ever so polite and curtious and they still act the way they do.

Negative experience: I work during the week so Saturday seemed perfect to renew my tags, I checked on line and showed this location was opened. I showed up and there is a lady in the front saying the DMV is down and therefore this location is closed, to come back Monday, but the Riverside location (10 miles away) is open. So, DMV is closed for this location but not for the Riverside location Bunch of liars, so I went to the Riverside location and is super packed. What I think happened is they cut their weekend staff to save money and didn't bother to just close this location on Saturdays and post it on line. How hard is that??? Will be cancelling my membership, inept people running this branch.

Negative experience: Disappointing

Negative experience: I tried calling for DMV service, no luck...I went to the branch for DMV service, no luck. No DMV service available.

Fantastic experience: I give this visit 5.2 stars. I went in Armed with my Knowledge & paperwork knowing what what I was going to accomplish that day. OH YEAH, NOOOO, YA-NOO So with my Knowledge I took a certain amount of cash to get the deal done.. NOOOO, I did not take the proper amount of cash because I was early with the transaction I needed to perform. Enter " KIMBERLY " They young lady that was helping me. She assured me ALL was not lost and Offered several ways to save the day, Showing her depth of knowledge with the product I required. I TRULY thank KIMBERLY for her Knowledge, FRIENDLINESS, & GREAT Personality.

Fantastic experience: Great job !!

Fantastic experience: Appointment, only one customer allowed, masks all over.

Fantastic experience: Located right next to Chipotle. DMV is cash check, Mastercard or Visa only. NO Debit cards.

Fantastic experience: Fast and efficient service. Glad to gave an office in the area. Have taken care of all our needs in the 4 times I have been there so far

Fantastic experience: Quick and easy

Positive experience: Smaller location than Central Ave in Riverside so the variety of services offered is, understandably, limited. However, if you need what they offer at this location (call ahead to check), the lines and waiting times are waaay shorter.

Fantastic experience: Friendly and Efficient!

Fantastic experience: Super fast and good service.

Fantastic experience: I couldn't be more happy with the service at this AAA. By far the best experience from any of the other AAA's in SoCal.

Positive experience: Would be nice if they told you at check in they only take cash or check for title transfers. Waited outside to find till i was called to almost finish the transfer to find out I couldnt use my debit card

Fantastic experience: Nice office. Pleasant staff. Very helpful!

Fantastic experience: Prompt service

Fantastic experience: Got my tags immediately instead of the dread at DMV! (No disrespect DMV)

Fantastic experience: Very polite very helpful a joy to be around

Fantastic experience: AAA Is great. Good place to get AAA services.

Fantastic experience: Haven't used trip tic for a long time, very convenient

Fantastic experience: My experience was so great today . I was helped by Sherrita - she was patient and helpful with me . I had to do 2 name transfers . The process went smooth thanks to her .

Positive experience: Great service

Fantastic experience: EXTREMELY WONDERFUL SERVICE! First time here very organized, very very polite and quick with whatever your needs are. And the thing I loved the most of the texting service to inform you it's your turn, so I could just go sit and wait in my car with comfort!

Negative experience: Couldn't provide the simple services a 35 year customer might need. Simple questions, no answers.

Fantastic experience: Very friendly, helpful and informative!!

Fantastic experience: A must have for every driver on the road.

Fantastic experience: