AAA - Orchard Park

Fantastic experience: The staff is very good and helpful.

Fantastic experience: Love aaa been a member for 35 years

Negative experience: Triple AAA Needs to partner with a different towing company. As a Premier partner I have never had such problems before this. My car was dropped at West Herr Kia and not West Herr Subaru. It was missing in action for 6 days, until it was finally found by the West Herr agent

Fantastic experience: Super helpful figuring out services needed.

Negative experience: I called AAA to get a roadmap to drive to Virginia. I was charged $3.00 I paid with my credit card but the map never came. I requested it be mailed as I live so far away from an AAA office.

Fantastic experience: The gentleman that helped me was very very helpful. Thank you.

Fantastic experience: We have been using AAA for our vehicle security for over 50 years. We have been customers of their trip planning services for at least 25! Our current agent Jennie Todd is familiar with our tastes and preferences. I am very pleased with all of our travels.

Fantastic experience: I took an unexpected trip to Italy and found out I needed a international driving permit. I panicked because I thought it was something I had to do online and wait weeks for in the mail. They took care of it in under 5 minutes with no appointment. They even took my picture for an extra $10!

Fantastic experience: Always good to review driving safety. Excellent class!

Fantastic experience: Great company. Our family has been members for over 30 years. Great comfort knowing they are there if needed.

Positive experience: It's okay went to get a second opinion on my choice of medical insurance

Fantastic experience: They do a great job.

Negative experience: Looking for insurance? Then use the insurance company direct instead of a broker. Especially the one provided by AAA. I was sold on a policy I was quoted online. When I went to get it, it was falsely advertised and the price increased significantly. I was told by the broker, its only for six months and then we can look for a better policy. After the six months, I noticed my policy was never changed, I was never contacted, I went to contact them and diverted to progressive. I felt I was lied to by the broker by his unfilled promises. Not to mention being given a policy that was unnecessary. I was lied to directly so this guy gets another step up in his career. Terrible practices AAA, my expirence with you has been more then distasteful and question its legality. Bait and switch tactics? False advertising? Maybe misconduct within itself for having a broker compose a policy that is completely asinine. 100k coverage is unnecessary! Ill be establishing my business else where.

Fantastic experience: Somehow they have become my only choice in vacation trip planning even after using the online apps. The people that have helped me have been extraordinarily knowledgeable at AAA. I recommend using them especially for putting together confusing trips that for some odd reason the online app seem to make even worse

Negative experience: Do not take your child there for driving school. It's over a month and they havent even set the 1st class yet

Fantastic experience: Young lady at desk able to take care of issue .....quick and easy

Negative experience: The map in the triptik is useless. A map for the entire trip that had more detail would help. Are regional maps no longer provided?

Negative experience: Very limited staff. Best to book anything on line per customer service rep

Fantastic experience: Great communication.Reasonable price.

Fantastic experience: The woman at the desk was very helpful

Negative experience: No help at all I pay for membership but they never tell me any travel specials nor do they offer anything to resign for membership membership is only worth towing expense. not Travel experience where Hotels Com and USAA offer better discounts on travel and hotels I have two membership with AAA one in Tampa Florida and other in orchard park NY th y seem to offer better benefits with my Florida membership in New York state then my new York state membership to be honest

Fantastic experience: Very helpfull..good insurance prices

Negative experience: Horrible roadside service! Only one tow truck to handle multiple calls! Not worth paying for

Fantastic experience: Great And Quick Service

Positive experience: Road maps

Fantastic experience: Always great customer service.

Fantastic experience: Very pleasant transaction. Rep was friendly and helpful.

Positive experience: I went there to get an international driver's licenses. The staff was extremely friendly and helped out with everything I needed. It is a very large office that does a lot of stuff and didn't have much of a wait time at all.

Fantastic experience: Great help with our Viking River cruise

Fantastic experience: Did my airline reservation effortlessly, when my phone kept dropping the connection.

Negative experience: What's the point of having to be to get trip ticks and you can't get them the same day you need them No tour books anymore what a rip off

Negative experience: Quitting

Fantastic experience: Always handles what I need when I need it!

Fantastic experience: 15 minutes and he was here...awesome service.

Fantastic experience: Excellent as usual.....very helpful and informative

Positive experience: Made our trip itinerary forgot to give us State maps for trip

Negative experience: Not good, printed wrong trip ticket for me... not happy

Fantastic experience: They were very professional

Fantastic experience: Always great customer service !

Fantastic experience: My car broke down on the 219 and they were there in about 25 minutes. Very happy with their service!

Fantastic experience: They are always helpful with all my insurance needs

Negative experience: Orchard Park was was okay, because I could talk to a live person. The new robot voice system via the number on my membership card was a disaster. After pushing the response buttons to the robots questions, the tech was sent to my residence while I was ten miles away with my disabled vehicle. I tried to tell the robot I was not at my residence, but it sent the truck to my home. My first call was approximately 1 pm. Twenty minutes later I was notified by text the service arrived at my home. I called again and, once again I listened to all the covid palaver, but was unable to access a live voice. I googled a different number and called the orchard park office as it was the only office near my Hamburg N.Y. location. A live person sent a tech to my proper location. It seemed I had a battery issue, so a tech arrived with a battery truck about 1 hour after my initial call. The tech was helpful, but discovered it was not the battery and would require a tow to a garage. The tech said both his trucks were busy and it would be at least 45 minutes for the tow. I waited a little more than an hour and called orchard park again. They said I could leave the vehicle with the keys under the mat. Truck towed about 7pm.

Fantastic experience: My sister stopped in to pick up an E-ZPass. We were greeted well and had no difficulty securing the past

Fantastic experience: Very Friendly Staff

Fantastic experience: Great service. Terrific institution. AAA saves me hundreds of dollars a year just on discounts at hotels and the like.

Fantastic experience: My favorite AAA store. Great staff merchandise. International licenses, passport pictures, and other services.

Fantastic experience: Quick service. In and iut fast

Positive experience: I would say that I had a four star rating for this company until now. I've moved out of the state of New York and New York has this policy that you must keep coverage of insurance until you get to your new state insurance. Okay, fast forward this is the month of February and closing quickly on March 2021. I left in December 2020 and as soon as possible I did what was expected of me by returning license plate/s and getting insurance. The insurance company in New York is still taking funds from my bank account and now David Kirst (I hope he is okay) has not returned my calls. I need the policy canceled plus funds reimbursed and I'm told he is the one to do the cancellation. Trying to move forward during these difficult times and insurance companies are the major backbone of support but I fell no support. Can someone step up to the plate to resolve this issue.

Fantastic experience: Good service and friendly staff

Negative experience: Unfortunately the person I was supposed to deal with regularly never returned my calls once I signed up for their insurance. So I went there and the lady I saw was not very nice. It was surprising. However the woman from the Williamsville office was great.

Fantastic experience: Met my expectations. Provided additional info also.

Fantastic experience: Very helpful.

Fantastic experience: Always a positive experience. A much better atmosphere than a Walgreens for passport photos.

Negative experience: I,m sorry to say they provide the same service that my Insurance company provides for much cheaper rates. Check with your Insurance company.

Fantastic experience: Wonderful service

Fantastic experience: I didn't visit AAA

Positive experience: The staff was wonderful

Fantastic experience: AAA - Orchard Park was wonderful. All the people I interacted with were professional and pleasant. Kristen Laboski was the Travel Consultant I had the good fortune to help me with my trip. She was patient and very knowledgeable. To further complicate matters. I found I needed to reschedule my trip. I went back to Kristen, ten days later. She was wonderful. Rescheduled my trip with a smile. I will recommend her services to everyone. Thank you Kristen and AAA.

Positive experience: Needed info for a trip. Comp site was down

Fantastic experience: Excellent travel agents working there.

Fantastic experience: Always use AAA to book my trips

Positive experience: Great location, helpful but a very busy office.

Fantastic experience: Vedy quick

Fantastic experience: Always helpful!

Fantastic experience: Very helpful, pleasant staff.

Fantastic experience: Very polite and helpful staff

Fantastic experience: Place was clean and very efficient. Kristen Laboski was very knowledgeable and a lot of help to me,thanks AAA for having her at this location.

Fantastic experience: They were stellar! VERY helpful when my daughter was stuck on the thurway! AAA best thing I ever did.

Fantastic experience: Very friendly and professional...

Fantastic experience: Wonderful useful informative benefits made aware of

Positive experience: great help in booking trip

Negative experience: Snobby

Fantastic experience: Great employees!

Fantastic experience: Excellent nice AAA very helpful

Fantastic experience: AAA is good to have in case of a break down

Fantastic experience: The workers are so nice there. I love my TripTixs!

Fantastic experience: Not a long wait..Trip ticket to the Carolina's. Woman was very helpful

Negative experience: I never get through when I call about my car insurance

Fantastic experience: Great customer service

Fantastic experience: Great info for traveling!

Fantastic experience: Friendly customer service and very knowledgeable with a lot of information provided. Definatly a good source to have access to!

Positive experience: Very helpful for travel ans

Fantastic experience: Going on Alaskan land and cruise vacation. Decided to pick up some literature, books, and maps to better prepare for our trip. Staff were extremely helpful and pleasant. We even picked up a few brochures of local things to do.

Fantastic experience: Good place to go to book a trip.

Negative experience: Have been calling all day. Still on hold its been 25 mins. Same thing happened earlier. Its called emergency roadside service. I need a tow before someone else tows it and I need to pay to get it out when i have already paid for triple a. So beyond frustrated.

Negative experience: During the whole process our agent was tough to get ahold of. Also the 3 hour layover on the way home sucked

Fantastic experience: Amazing service!!

Negative experience: Deliberately given incorrect information so that I'd buy Universal theme park tickets through them when the package I wanted (Park to Park pass) was only available from the park itself. Ended up spending $200+ more than needed to get the correct tickets than if they had just been honest from the start and told me they didn't carry the package I want. Sales associate insisted they were correct, but alas... Delayed my vacation more than 2hrs trying to straighten it out. AAA is awesome but stay far away from this location.

Positive experience: AAA is a great benifit. Everyone thinks it's just Emergency Road Service but there is more. We come here to get our discounted movie tickets to use at Quaker Crossing movie theater.