AAA Downriver

Negative experience: Is Very disappointed in service in auto accident help and all complaints to upper management ignored, damage done from towing service reported and swept under the carpet lies from this insurance company AAA I would not recommend to a dog with a broken leg

Negative experience: I've been a member for about 40 years put one claim in for about $2500. The problem was with my daughter, she needed a battery so road service came out and had them replace it. The battery died after one year when I called to have it replaced, they said my daughter had to be there, she was out of the country and said no! I'm the policy holder...

Fantastic experience: Everyone that helped me with my insurance was great and prompt and took care of my needs immediately.

Fantastic experience: My agent Jackie is amazing days to talk to and understood my concerns. She helped me save money and made sure I knew the pluses and minuses of decisions that were being made. To me you can shop around and find maybe cheaper insurance but can you really put a price on great customer service? She is a great example of why I stay with AAA

Negative experience: Awful customer service. Employees ( agents) 3 of the 4 Where sitting behind their desk with no customers looking at their cellphones , I stood there for a good 15 minutes and walked out ! Wow !

Fantastic experience: Booked a Mediterranean cruise with added days in Barcelona and Venice. Transfers went without a hitch. Accommodations were very nice and convenient to the sites.

Negative experience: I will never use AAA ever again. They have a horrible service department. Agents are inadequate and lazy plus they will never communicate important information about anything related to your insurance coverage. My bill was paid on time every time but AAA kept giving me problems. AAA is probably the worst of all the insurance companies

Positive experience: Staff helpful. Very disappointed that brochures are no longer available.

Fantastic experience: My agent is nice and he saved me $400.

Fantastic experience: I found the representatives at the AAA office at 2903 Fort St. in Wyandotte, MI to be very informative and helpful. They are very organized and any situation or questions that you may have are quickly addressed. They are courteous to their customers and provide a healthy environment while addressing your business concerns.

Fantastic experience: Stopped in this office to fix a problem on our policy, the lady at the front desk was the best as usual! She resolved the issue quickly and was friendly.

Fantastic experience: AAA is the best they help me with any problems that I have with my auto insurance

Fantastic experience: Great service.

Fantastic experience: We need to travel to Louisiana unexpectedly and needed updated maps/books/Triptiks. This AAA location came through in record time. Thank you so much

Fantastic experience: Love the customer service

Positive experience: Good overall

Negative experience: Very disappointed in this travel agency. We been screwed from this travel agent that decided to leave & left our reservations in a mess.

Fantastic experience: They try to get what you need There information is quit detail. When it is available. I dont think they do the freebies anymore for signing on for membership like they did for many years Now you have ask. But it is good to have with you any time your travel anywhere

Negative experience: Ok

Fantastic experience: Great service!

Fantastic experience: We got the best deal on car insurance and home insurance here. Very helpful.

Fantastic experience: Fast and professional service.

Negative experience: What happened to friendly customer service! going In an knowing nothing more ($$$) when leaving..some new insurance law where you have to contact your.. health insurance companies to see how much you are covered in an accident and have a letter sent to your car insurance company..if not covered; your rate goes up with your car insurance!! This makes no sense Even though we are fully covered through AAA They want to make sure your health insurance company picks up something as well!! I say WHAT??

Fantastic experience: AAA Downriver branch is very clean, conveniently located, and has a wonderful, caring staff. Stopped in to get a passport photo, super simple with the best service. I highly recommend AAA Downriver!

Negative experience: Don't hold your breath to get a call returned.

Negative experience: "Give us your money." Then, go away.

Positive experience: Pleasant typing man helped me.

Positive experience: If it's Wendy for travel excellent!! The others not soon much!

Fantastic experience: Friendly, Quick and Easy

Fantastic experience: I was in and out with a passport photo in 6 mins.

Fantastic experience: Following covid rules but same great service

Fantastic experience: I went to update my account. the woman was very helpful and informed me about things I could get with my new coverage.

Fantastic experience: Great wonderful customer service very friendly

Positive experience: I had to switch insurance because the cost jumped $75 a month . My agent gave good customer service when I signed up but after that I could not get a call back . I had to use who ever I could get at the call center . This was before the pandemic and got worse during !

Fantastic experience: Excellent

Fantastic experience: Friendly staff, knowledgeable and very patient. Answered all my questions and helped me adjust my plan to better suit my family needs. Clean building, everyone practicing social distancing, wearing masks and offered multiple sanitizer stations.

Fantastic experience: Excellent service for all departments!

Positive experience: Very knowledgeable. Very helpful and very courteous

Fantastic experience: They actually extended their hours during covid-19 to accommodate their customers

Negative experience: Long wait time. Had an appointment but had to wait another 35 minutes.

Negative experience: Never even answered there phone

Fantastic experience: All employees wore protective mask and had protective shields around their work space. All were very attentive. Nice place.

Fantastic experience: Been coming to this location for a long time. I personally work with Tim K, but I've always had helpful and friendly service from all the employees here. Tim though is an insurance angel. He takes care of all my insurance and any issues that ever may arise.

Fantastic experience: I went to make changes to my father's account. The people there were efficient and pleasant. They also required masks and had plexiglass shields at each desk. I felt safe there

Positive experience: Love my AAA my agent Tim always helps me out

Fantastic experience: Very helpful

Positive experience: OK

Fantastic experience: 100 years of service... great place to do business

Fantastic experience: Kim in travel services was friendly and helpful

Fantastic experience: Awesome

Positive experience: Fast and friendly

Negative experience: Was here for 9 years. Missed one payment once and missed this payment by one day. Was told they need 1500,00$ upfront if i still want insurance like i would hand that over without walking out. Please look into another place before coming here and wasting your time.

Fantastic experience: Been coming here since 1985

Positive experience: Visit with travel agent was fine , 15 minutes on hold on the phone and never spoke with anyone. Unacceptable

Fantastic experience: Bonnie is great. She answered all my questions and more. I never knew you could upgrade your membership.

Fantastic experience: Excellent service.

Fantastic experience: Good service pick my trip tick

Positive experience: It's not that I like this place that much just that it's the only Triple A service center near me. Service can be slow there and it's impossible to make a phone call to this place. Their phone system was messed up for a month. Seems like they could have got it fixed sooner. You would get put on hold and no one would ever answer. After 3 or 4 phone calls I finally just drove there. I gave it 3 stars because once you finally jump through all their hurdles they actually do what you want them to do. I'm feeling generous I guess.

Fantastic experience: Always helpful@

Fantastic experience: Great people and very helpful

Negative experience: THIS COMPANY INFRINGED UPON MY PRIVACY RIGHTS!!! SINCE WHEN DOES ANY COMPANY GAIN AUTOMATIC APPROVAL TO CHECK MY DMV INFO, WHEN IT WAS MY NEPHEWS POLICY & HAD NOTHING TO DO WITH ME!!??? THIS MUST CHANGE IN THE STATE OF MICHIGAN & ABROAD! IN MICHIGAN WE PAY THE HIGHEST AUTO INSURANCE RATES & NOW RATES GO UP FOR ANYONE WHO LIVES WITH FAMILY, AND OTHERS IN THAT FAMILY HAVE A DRIVERS LICENSE!!! WHY DO I HAVE TO BE ON ANYONES POLICY THAT ISNT ME!!!??? I SHOULDNT BE FORCED TO BE PUT ON A POLICY THAT ISNT MINE! THIS IS PRIVACY INFRINGEMENT! WHY DOES THE DMV HAVE PERMISSION TO GIVE AWAY MY PERSONAL INFORMATION LIKE MY LICENSE NO.S, RECORD, VEHICLES REGISTERED IN MY NAME AND MY INS INFORMATION??!!! NOOOOOO!!! THIS IS WRONG ON EVERY LEVEL!! IT MUST BE STOPPED!!!

Negative experience: Been trying to call my agent on the phone never returns calls been on hold keep getting transferred

Positive experience: Have been a member for over three decades. It's okay.

Fantastic experience: You got Grego AAA is the ins membership I know everybody should have! The free hookups plus towing up to one hundred miles is great. They offer 4 free roadside assistance plus your towing package is up to you I chose up to hundred miles free towing cause you do not know wgere you might be

Fantastic experience: Great insurance

Fantastic experience: Top Shelf.

Fantastic experience: For all my insurance needs

Fantastic experience: Very nice & helpful staff, always trying to save me money when I come in for services, which I really appreciate. Kim S in the travel department has been particularly kind and helpful, very grateful for the assistance she has provided over the years. Just went in recently for an International Drivers Permit, that process went very smoothly and I got exactly what I came for in a very quick timeframe. Great office overall!

Fantastic experience: Went in to get an international driving permit. Full service in under 15min.

Fantastic experience: Always helpful, prices a little high

Positive experience: Always very busy and a very small parking lot.

Fantastic experience: Very clean

Positive experience: Travel deals

Negative experience: We were given direction by our agent to stop by the office in person to sign a new home owners policy. The agent we are working with left earlier that day and stated any representative could help us. Bruce LaFountain was incredibly rude. He acted as though we were inconveniencing him ask for a document that needed to be signed in order to PAY for your service. He then demanded we pay $52.00 for a membership even though we both already have auto insurance policies through AAA as well. Then we spent 30 minutes on the phone requesting the payment be reversed.

Positive experience: Long and somewhat rude wait, some workers were seemingly very LAX. I am disabled and it wasn't a good day but although I was the only one in line... I had to leave before being taken care of .

Negative experience: Terrible office. They don't seem to know who is doing what and you sit on phone FOREVER.

Fantastic experience: Great Insurance Company been with them for a long long time talk to Lori at the Wyandotte Michigan location.

Negative experience: If you get involved in a crash,this insurance company won't pay you the real value of your car.Not even close

Fantastic experience: Picked up what I needed. Nice Gal took good care of me.

Fantastic experience: Asked for a trip tour book online & got it in 3 days.

Fantastic experience: I've had AAA for years and I've always had a good experience with their customer service. Service reps are friendly, professional, and willing to take their time with you.

Fantastic experience: Great service

Positive experience: I have the greatest sale agent Bruce LaFountain and I recommend him for everybody.

Negative experience: No real problem with the staff here. Tom Bastien has been a great rep to me. My problem is with AAA itself. 13 yrs with them, no tickets or claims, until now. I had my 2010 F -150 stolen. AAA payed for the truck (not the amount I would have like of course) and then proceeded to jack my rate up so high across the board (3 vehicles 1 motorcycle) my premium basically didn't lower without the truck on it now. No loyalty whatsoever.

Negative experience: Good at beginning. But, takes forever to get you called up there. Had to leave because took forever. Horrible.

Positive experience: Mostly great friendly staff, they seem to really try to help with what ever you need. I've used this place a couple of times for cedar point tickets and just recently a Disney trip and they were very helpful.

Positive experience: I received lots of help in planning a trip to central North Carolina. Many thanks!

Fantastic experience: Very prompt and courteous service. The representative was very helpful

Negative experience: been on hold for ever? lady was rude on the phone after 40 min on hold