AAA Greenville

Fantastic experience: Excellent service. Mark went above and beyond to help me. He should get a commendation for his assistance

Negative experience: Terrible service. They find a way to not do their jobs even after given all the CORRECT documentation. Better off going to the DMV

Negative experience: Was stuck in my car in freezing weather with my two dogs. Called triple a and they hung up on me. Had to call a friend for help. They just take your money. They don't care about you. Needless to say will not be renewing my membership. They are useless. Wish I could give zero stars

Negative experience: Refused to move there sign blocking the walkway. I am a 74 year old disabled veteran who had to walk in the parking lot driveway to get by. Than upon my return I had to walk around again. No one moved the sign and as a veteran you are a disgrace and should be ashamed that you purposely left the sign still blocking the walkway https://photos.app.goo.gl/ETyRkeoi1jP5rVWe8

Negative experience: If they say one time - add 90 minutes! Awful

Fantastic experience: My Son had Norman as a driving instructor at AAA. He was amazing. He was kind, courteous and patient . I had 4 lessons and no experience behind the wheel. Passed my driver's exam. I strongly recommend Norman for Drivers Ed. Thank you Candy/Issac

Fantastic experience: I met with Alexander for notary services and he was immediately able to work with me to notarize four sets of documents and his colleagues were able to act as witnesses. They are providing a great service that would have cost me up to $500 somewhere else. Highly recommend them!

Fantastic experience: Amazing experience on Saturday at this AAA location! Everyone I encountered was friendly, knowledgeable, efficient and kind. The woman even let me retake my license photo, love her for that! I had an absolutely terrible experience at the East Providence office so it was so refreshing to come here, I recommend them to anyone!

Fantastic experience: I needed to get my car registered and the service was so helpful and kind. I’m new to learning about the necessities and requirements to being a vehicle owner and I didn’t feel ashamed for the help I needed.

Fantastic experience: I made an appointment for a license renewal here and the staff was incredible! They emailed and called me to follow up and remind me of my appointment and upon arriving the ladies were super sweet. I even had to call them to let them know I was stuck in traffic and would be a little late, they were super sweet and understanding. They all wished me a happy birthday when I’d gotten there too! Beverly was so so awesome especially! She let me retake my photo as I didn’t like how the first came out. Was super friendly and polite!!

Fantastic experience: Great experience, super helpful, quick, and efficient. Went and got an international drivers Permit

Negative experience: I tried calling to ask question about my appointment, I was on hold for 30 min so I opted for callback from an agent. When they called me back they hung up on me, I tried calling back again with no luck. When I went there for my appointment, I told them what happened, they didn't even listen then told me to sit and wait for someone to call me. I sat there for 15 minutes waiting, there was no one else there but me! Then a guy walked in from the street and got waited on right away. When someone finally waited on me, she didn't respond to anything I said or asked, she ignored me. I won't be going back anytime soon after that treatment!

Negative experience: My son was involved in an accident earlier this morning and he needed to be towed immediately I thought “thank goodness he has AAA. Well, as it turns out I should be asking “Why does he have AAA, instead?” He placed a call for help at 11:30 this morning but here it is 3:00 and we’re still waiting for someone to show up! When you call AAA for a status check, the answer is “there’s no update on the call”. WTH does this even mean? Is help coming or not? I just renewed my membership. I hope I’m not gonna regret it. Herb

Fantastic experience: It is a good place. Everyone is really nice and friendly. They are very helpful

Fantastic experience: Amanda was super helpful and friendly!

Fantastic experience: This place is great. I visited today. The staff is so very accommodating. I suspect that they went to the DMV for training on how NOT to treat their customers. I would give Jackie 10 stars!!!

Negative experience: Was trying to book a trip however, I didn’t hear back from the agent for a few days. I last had correspondence with her on March 17th at 12:58pm. I didn’t heard back from her til March 21st at 12:55pm.The resorts seem to be filling up fast, so we ended up just booking on our own.

Negative experience: At the beginning, I was thrilled when they told they can help me. That’s until I realized I had just wasted 75 mins for nothing. Maybe my expectations are to high because I always go the extra mile with my clients. Lack of ownership on issues is all. Employees should disclose and review required information with patrons. Well, that is if you like to do a good job and care about people in general. If I’m coming to you with a need, part of your job is to ensure I’m prepared. Not everything is common sense. Besides, we live in a digital age. Who doesn’t accept digital wallets? Upgrade your systems and invest on your business. FYI it was not my only issue.

Fantastic experience: Replaced lost Driver Licence quickly by appointment. Excellent staff and equipment.

Fantastic experience: Quick service and easy process

Fantastic experience: Quick service, the employee there are the best!

Positive experience: I prefer Providence but was in the area. Not enough associates to handle a Saturday crowd.

Negative experience: Renewed my license it never arrived and office does not answer phone. I don’t need a travel agent.

Fantastic experience: Some of the best customer service !!! Just so polite so nice and so understanding!!! If I could give more stars I would well deserved!!!

Fantastic experience: Quick

Negative experience: According to them my Colorado marriage license is too "pretty" to be real it took a long time to "validate" my identity. They also told me there was some kind of restriction on my license; there isn't. I left feeling insulted and anxious. This experience was drawn out, toxic and unnecessary.

Fantastic experience: Friendly staff and fast service!

Fantastic experience: Friendly, helpful staff!

Fantastic experience: Booked a vacation with aaa spoke to Nancy she was absolutely a great agent took great care of us. Thank you Nancy of the Greenville branch!!!!!

Fantastic experience: Very quick service I got in and out with all of my questions answered and they were very pleasant

Fantastic experience: I had a wonderful lady that helped me renew my license.

Negative experience: Disappointed. No longer have movie tickets available for sale at several cinemas.Showcase only. Website not updated.

Fantastic experience: Was great my appointment my appointment was at 9:30 I left there 940 friendly people over there

Negative experience: Go away

Fantastic experience: Very professional and quick.

Fantastic experience: Super nice staff, especially Tishana! She let me make sure I didn’t look like a crazy person in my license picture

Fantastic experience: Great Staff. Very friendly!

Negative experience: Had a 3pm appointment for an address update on my license. There was a very long wait despite having an appointment.. 4pm rolled around and they took a customer who had a 3:30 appointment before me, both for ID updates. Very slow service.

Positive experience: Efficient but slow...

Fantastic experience: Long time member. JOIN

Fantastic experience: Always helpful and courteous

Fantastic experience: Best service ever

Fantastic experience: Always kind and helpful.

Fantastic experience: Exceptional service in getting paper work notarized. This branch has helped us in past many diverse services, including helping us with a great trip to Disney in March 2020! Next time in I will upgrade my drivers license for Real ID and they provided my the paperwork to do that already!! Please consider this branch for your many needs!

Fantastic experience: Excellent service!

Fantastic experience: Very organized, clean, great staff. I was in and out in no time. Works better than the old system. Keep it this way.

Fantastic experience: Clean and orderly.

Fantastic experience: AAA Greenville is always convenient and staffed with warm and friendly representatives to assist you with your AAA needs.

Fantastic experience: Nancy helped us out soooo much and I’ll be forever grateful for her!! We had tried twice to go to the Bahamas during the pandemic and both times we were not successful luckily we were able to receive a complete refund which is unheard of!! I’m glad we went through her and this agency because i don’t know how we would have been able to handle it by ourselves ! Thank you so much!!!!

Negative experience: Wasn't able to speak to anyone couldn't get through.

Fantastic experience: Great customer service. Easy/Quick. Thank you very much! Remember to make an appt on line for DMV services first. I was not aware.

Positive experience: Went to AAA to renew my lic and obtain the REAL ID . Very pleasant and courteously employees. Made the process quick and easy.

Fantastic experience: People that work there very nice very clean

Fantastic experience: Very comfortable setting love AAA

Fantastic experience: OMG the best time , for a complex renewal..

Fantastic experience: Very organized and professional. Extremely courteous.

Fantastic experience: Fast and polite people work here.

Negative experience: When AAA started providing DMV services it was a great improvement and really saved time. However, this is no longer the case. It is basically a small DMV office now and the idea of a fast license renewal is lost. A line waiting to get inside before the store opened at 9:00 am. Misguided line direction causing elderly confusion. Two employees to handle both licenses AND registrations. Most of all employees acting just like DMV employees. I'm not saying one is better than the other just be ready for an unexpected DMV experience no matter where you go.

Negative experience: I have been booking cruises for the last several years though the cruise line, someone referred me to AAA travel saying you would get more perks I decided to give it a try my experience as been very scary I found it hard to make payments online I even tried calling to make a payment over the phone and I was left on hold for over 10 minutes until I hung up Left messages that never got answered , Finally came in person was given the option to give out my credit card info and hope for the best or wait to talk to someone in person , I have been waiting to give my final travel payment for over 3 hours , The meal was not worth the aggravation of this experience my advice book direct !!!!

Negative experience: I've never been there.

Negative experience: Could not talk to a live person on hold for a long time

Negative experience: Wait was horrible long line and 2 people at counter and all people at desks dont help counter they should be cross trained to help long lines when needed. It took a hour for just movie tickets

Fantastic experience: Went for DMV services. Took less than 20 minutes (granted there was a small line). Staff was helpful and friendly. Very happy to be a AAA customer and not have to go to the actual DMV.

Negative experience: Service is aweful. Will just go to DMV, at least there you expect to be treated poorly.

Negative experience: Waiting forever

Fantastic experience: Prompt, friendly service!

Positive experience: The always took care of what i needed done ,but now its getting long waits from dmv registry buisness

Positive experience: They provide good services, but need to lose the attitudes, and actually do the work in a better amount of time.

Fantastic experience: We recently worked with Travel Agent, Marie Kwash, on a trip to Germany. Marie was efficient, patient, and responsive to our unending questions. Marie helped us with several bookings, and she gave us sound advise. Our trip was fantastic - now onto our next adventure, with the help of our new friend, Marie! Thank you, Marie!

Negative experience: Just watched a woman skip BOTH lines to get har license renewed just because she knew someone who works here. Meanwhile there were 16 people ahead of her. Great priorities....

Negative experience: Working with this AAA was a mess! First we tried to set up appointments and even took time off of work. Finally we walked in when they said there would be no appointments and all agents were free. After we explained what we were looking for we put our deposit down. For the next couple weeks we called and emailed asking about a flight itinerary — which, admittedly was complicated because we couldn’t just do a round trip. Finally she got back to us. She told us the cost of the flights, just over DOUBLE what she said they would probably be! While listening to her, I google searched flights that were half the price of her recommendation! So, we opted to purchase our own flights. Then there was travel to and from the airport. We eventually opted into finding our own shuttle to the airport at the end of the trip again because we found better options. When it was all finally organized — after weeks of back and forth and trying to get ahold of her — she said that my fiancé and I were good to go. A couple days before we left for our wedding he emailed her just to check and ask about how we check in. She replied vaguely that it was all in the travel documents. Travel documents that she NEVER mentioned before. I had to take a half day off of work to go get them. Then, when i got there, she explained that everything was online. I asked if she could email me the documents and she was surprised and patronizing replying, “I guess.” Then as she went through the documents, I asked questions, making sure i understood because NOTHING was clear in the process. She would interrupt my questions claiming that she “would get to that.” She didn’t so i had to ask the questions multiple times for unclear answers. Beyond that, Nancy was disorganized, unclear, and uncommunicative. Planning a wedding is hard enough. More over, she was still using internet explorer...

Negative experience: My fiance and I went to plan our honeymoon with a travel agent. We tried to call to make an appointment and they said nothing was available during the week. We went in one day and found that that was not true. We were helped by Nancy. She was still using Internet Explorer. We knew that we were in trouble. We found a hotel after looking through the catalog. She gave us price estimates for flights and they were extremely expensive so we looked for flights on our own and found them more than half the price that she told us, so we had to book the flights by ourselves. She tried to book a transfer from the hotel to airport for us, but yet again, the price was more than four times the price that we had found. We made our final payment for the hotel and she said we were all set. Two weeks before our trip, we emailed her to ask if we needed a confirmation number for the hotel and other such questions. She asked if we picked up our travel documents and I told her that she never told us about them. It was just a painful experience . I would not recommend the travel agency to anyone!

Negative experience: Impossilbe to speak to anyone, on hold for 45 minutes.............DON'T WASTE YOUR TIME!

Fantastic experience: Beats cranston any day. Worth every penny.

Fantastic experience: I recently visited the Greenville, R.I. AAA office for a vehicle registration and my wait was only a few minutes and the service was excellent. My server was prompt, courteous and pleasant, a good recipe for a very satisfied customer! So glad I joined AAA. Great for roadside service , so well worth the yearly fee plus the DMV service in all the AAA convenient locations with minimal wait!

Fantastic experience: Service is good and it definitely beats going to the DMV.

Negative experience: Worst customer service , manager was rude and disrespectful.

Positive experience: Representative was great. She fulfilled her duties with pleasantness and efficiency. But I did not receive my new card yet.

Fantastic experience: the service was excellent and the person friendly. both make for good public relations. very satisfied.!!!!

Fantastic experience: They are always there to get you in and out QUICKLY. I wish they would be allowed to do new registrations, the DMV system in this state is ridiculous. Arrive in the morning, Leave at the end of the day.

Fantastic experience: It was quick and easy. Everyone was helpful and pleasant.

Fantastic experience: I was just able to renew my five month expired drivers license at my local branch. I love the convenience AAA affords me. My family will always be members.

Fantastic experience: Excellent service as usual! I went to AAA to use their registry services and also to renew my husband's membership. The wait was faster than I expected and I was pleased that I could take care of everything without having to switch lines. I have had my AAA membership for 35 years and it was been well worth it for the all the services AAA provides!

Fantastic experience: I renewed my licence at the Greenville office. It was quick and painless and I didn't have to go to the nightmare which is the DMV of Rhode Island. The clerk was very patient with me when I had trouble navigating the eye test machine. My wait time was about 10 minutes.

Positive experience: pretty good idea. the office was very helpful with getting me setup with the EZPASS and getting my license renewed.

Negative experience: AAA charged me late fees on registration. The DMV doesn't charge these fees within the 90 day timeframe. I complained about fees but they didn't tell me there are no fees if I go to DMV.They outright lied, stating DMV cancels all late registrations at year's end. Also gave me misinformation about my teen's learner's permit, telling me it was expired when it does not expire for 2 years and there is no hard copy of permit as they stated. So I paid late fees for 2 vehicles, a CC fee and a AAA fee (Thanks for being a member, right?) Meanwhile my hubby went to Dmv and paid a simple $1.50 (CC fee) plus his original cost for it. What a rip off. I should have been given this info.Not happy

Fantastic experience: As usual, always very responsive. Short wait time on the phone and intelligent answers. Thank you AAA

Fantastic experience: I have always received fast, friendly, and helpful service at this location and my last visit was just as pleasant.

Positive experience: Was there to update my registration... so much easier than heading to main DMV branch. They split the line into AAA services and DMV services, which helps keep it moving. Staff was very friendly and patient with customers (some of whom had the wrong forms, etc.).

Fantastic experience: I always have fast service and the location is convenient.

Fantastic experience: My wife and I recently visited the triple A Greenville, RI, office to have passport photos taken for our renewal applications. Service was prompt just as soon as we entered the front door and we were immediately whisked over to the photo area, had our pictures taken with their special camera/processing setup and were out of there in just a few minutes after the photos were processed and placed into a small binder. Unlike the DMV where you're stuck with the photo they take for your license, here the CSR showed us the first photo for our approval and tried again for my wife who was satisfied with the second effort. Nice touch AAA. Keep up the great work for your members. This is one club where membership doesn't cost...it pays!

Fantastic experience: the staff is very good, polite & efficient at this AAA location. I had gone there to register my car, sure beats the registry! :)

Fantastic experience: I had a little trouble with trying to get my license renewed however the people at the counter were more than happy to help and told me exactly what I needed to do. Also they explained how all of the DMV computers are linked now so if you have a problem with your license in another state or registration in another state it will effect your license in RI. Always could effect your insurance just a friendly warning.

Fantastic experience: Quickest service and nicest staff! I love that you are open on Saturday for registry services! Thanks again!f

Fantastic experience: Excellent experience. Very through in the information given while providing expeditious customer service. Very worth while to be a member given the numerous valued services available.

Fantastic experience: I LOVE AAA. I'll pay the yearly fee just so I don't have to go to the DMV. Smithfield location is nice and easy to get to and no lines.

Positive experience: There are not enough people working on a Saturday for the volume of customers. The line was out the door One worker was helping a customer buy Disney tickets that took almost 45 minutes. The other worker was running around helping everyone else. The manager came then left. We received great service once we got to the counter.

Fantastic experience: My experience at the AAA office in Greenville is always positive. The staff is very helpful and efficient. Thanks for making our renewal process seemless.

Fantastic experience: Had to get a paper notarized, very friendly people in Greenville. :-)

Fantastic experience: I went in for discounted movie tickets and had a friendly, helpful associate help me get what I needed. Always a great experience at AAA.