AAA Newburyport

Positive experience: Mixed

Fantastic experience: Very nice staff; in and out in minutes and so much more convenient than the RMV!

Fantastic experience: Very helpful !

Fantastic experience: Quick, took care of my travel needs (international license, multiple currencies), friendly folks there!

Fantastic experience: It is a great place to get lots of information on things and the service is really great and very helpful.

Positive experience: Waaaaaay better than RMV

Fantastic experience: Very helpful with travel information and getting a new passport photo

Fantastic experience: Went to get an IDP (international driving permit) and the process was straight forward and fast.

Fantastic experience: If you're a AAA member this is the place to go to get a real ID or renew your driver's license, everything was quick if you have all your paperwork. Go online and get the check off list.

Fantastic experience: I had my license stolen and needed to replace it. I was in and out in about 20 minutes. my new license was in the mail in two weeks.

Negative experience: Arrived at 10:20 am for check in. Had appointment at 10:30 am. Waited 30 minutes for service...as Real Id agent "Bob" skipped my appointment multiple times to service others behind me in the queue...poor experience. AAA can do better.

Positive experience: Phone waits are longer do to societal breakdown but once I got someone they spoke clearly and were knowledgeable and did what I needed efficiently. Unfortunately not always the experience with phone support in today's world.

Fantastic experience: They are all very nice and very helpful I love their services

Fantastic experience: I highly recommend going here for RMV services if you can. Make an appointment and you won’t need to wait a ridiculous amount of time like you do at the RMV. Everyone is pleasant. Service is fast. You’ll be in and out in no time. I’d give them more than 5 stars if I could.

Negative experience: Slow rude

Fantastic experience: So convenient, friendly staff and fast!

Fantastic experience: Thank you Linda! You’re awesome!

Fantastic experience: Great staff

Fantastic experience: I went to renew my license. I got the real license. The people especially Patti was so nice and cheerful. I'll go back.

Fantastic experience: This place has been great and the people working there are very helpful,I was having a bad day and had to get my new real id license and they were very helpful and made it so smooth and easy I would recommend that everybody should get a AAA membership an go there for all registration and license stuff it was well worth the trip

Negative experience: very rude phone contact. agent did not have the balls to identify himself, he terminated the call after I said I could not understand what he was trying to say. Will not renew my AAA membership!!!!!!!!!!!!!!!

Fantastic experience: Went in to renew my license - Linda was a godsend and so helpful as I found myself in a pinch.

Fantastic experience: Great

Fantastic experience: They go about and beyond, to be of help!!

Fantastic experience: Efficient and helpful.

Negative experience: Could not help me in switching state license. Did not assist to make a DMV reservation Wondering if I should keep my membership I mean if they don't help neviutvwhat the point

Fantastic experience: Great service

Positive experience: Got my new license and everything went smoothly.

Fantastic experience: Renewed my license Friendly service. Well organized

Fantastic experience: They turned a car registration nightmare into a breeze for me! The Haverhill RMV was giving me an awful run around to book an appointment to get my car registered. I approached this AAA branch with no appointment and no membership and the branch manager helped me get signed up and registering my car all set. Thank you AAA Newburyport so much!

Fantastic experience: Very friendly and fast

Negative experience: Disappointed that I am unable to locate a travel agent that'll work on weekends to assist people who work - unavailable in the northeastern states according to 1-800-AAA Agents. The customer service person was patient and sympathetic but unable to help me use my points. I have a trip planned, but couldn't use the credit card points...canceling card!

Fantastic experience: Polite accurate and on time.

Fantastic experience: Go for drivers license

Negative experience: Tried to book vacation through them several times. Stopping in and phone calls. With no follow up from Triple-A.

Fantastic experience: Went in for a drivers license renewal. A very pleasant experience. Loved having an appointment and the on time process. THANKS!

Fantastic experience: Got my real ID license. Make sure you bring the correct paperwork.

Fantastic experience: Easy experience getting real ID

Negative experience: We had to wait 8 hours for tow. We were in a parking lot so I understand we were not considered an emergency but that was a long time to wait.

Fantastic experience: The staff is very helpful here !

Negative experience: Can’t call them.

Fantastic experience: I was seen on time for my appointment, and the staff was very friendly and helpful!

Negative experience: Could Have gone to the registry and been in and out in less time. Had an “” appointment but found out it’s just a slot time. All the slot time does is save your place in line! Not an appointment!! Waited 40 minutes after my designated slot time to actually get seen. Not helpful to use this branch for registry services. Only decent thing I got was an apology. Never again

Fantastic experience: Very friendly. Patient and thorough.

Positive experience: Easy great for RMV lisc renewals. Also for booking trips and help with rate exchanges .

Negative experience: completely horrible they will not take walk in rmv appointments there was nobody in line when i got there and they would still not take me and had me make an appointment a week and a half away thanks to this i will not be renewing my AAA such a horrible thing you are doing to people

Fantastic experience: The guy handling the RMV desk was so nice and knew exactly what he was doing. No way he works for the State RMV, he’s far too polite!

Fantastic experience: They were so understanding, they tried for hours to get someone out to help right away. It all turned out great in the end with the locksmith and coverage I had!! Can't say enough how worth the membership has been!!

Negative experience: Was a great company to do business with...pre covid! Now, it is unaccessable and useless.

Fantastic experience: Service was quick and painless. Older women at the front desk was helpful but to the point. As long as you have your paperwork, you should be smooth sailing. Do your homework for sure.

Fantastic experience: Out travel representative,Sandra was great in handling our Puerto Rico trip.She got us a good price, upgraded us to a room with an ocean view, went over insurance plan and got us the seat assignments that we requested for our flights.We had a nice customer service experience and highly recommend her and AAA Newburyport.

Fantastic experience: I went there to get my drivers license renewed it was quick and easy just bring your required paperwork at the time of your appointment and pay the fee and off you go.the staff are nice and very friendly people waiting to help you

Fantastic experience: Fast friendly service

Fantastic experience: The friendliest staff I've ever seen anywhere bar none. Thanks for a fantastic experience!!!!!!

Fantastic experience: Because of the coronavirus we have not eaten out very much. Sylvan would be a restaurant that we would go frequently. Our recent visit at Sylvan in Salisbury turned out to be good. We took our son and grandson with us. The place was set up with plexiglass partitions between the booths, which made us feel safer. The waitress wore a mask. We took ours off when we ate.

Fantastic experience: Safety

Fantastic experience: I need to give a shout out to Allison at this branch. She was very helpful on the phone and equally as helpful in person. While I was there in person, she not only made sure things ran smoothly for me (there was a mix up), but she was beyond helpful to another customer and went out of her way to make the other customer an appointment at the RMV because the customer wasn't sure how to do it herself. Thank you! Kindness is noticed!

Fantastic experience: More personal. Shorter line.

Fantastic experience: Very polite, friendly & caring. The mechanic that came quickly.He also was polite & friendly.Had the problem fixed in no time

Fantastic experience: Great people ! Really know how to help.. Thank you Lisa !!!

Positive experience: Gave us some good information on an upcoming trip. Helpful, polite and not rushed.

Fantastic experience: Went on a Saturday to renew my license and was in and out in under an hour

Negative experience: This office is a joke !!! Old ladies who take hours to do anything. !!!

Fantastic experience: Very nice helpful staff

Positive experience: Busy, but way better than going to the RMV

Negative experience: Its 9:02 and they are not open, but workers are in there. What happened to the good old days when stores opened on time?

Fantastic experience: Fast

Fantastic experience: Very efficient and helpful customer service

Fantastic experience: Great staff and great services including the new MA licenses.

Negative experience: Whoever is there apparently cant be bothered to answer the phone. Called more than once, tried more than one extension. Eventually got an operator who dialed the location direct. If there is only one agent there with a customer, you answer the phone and say something, not ignore completely as the phone rings for over 5 minutes, then again... then again... then again. I tried over the span of 20 minutes. Not acceptable. Conversely, getting out of work at 1pm on a Saturday doesn't mean you ignore a call at noon. I see another user named Nancy had the same problem at the same time (noon) on the same day of the week. I will go to another less conveniently located branch, as I am happy with the company itself. AAA should get someone who is competent with customer service and/or isn't lazy at this one. For reference, it is now 12:20p on August 4th, 2018.

Negative experience: Came in at 12pm to replace a lost license and was told that they didn't have enough time to process this even though they close at 1pm and I had all the documents ready. I was told to just drive carefully?!?!?! After being a AAA member for many many years, I was extremely disappointed in their lack of service.

Negative experience: Waited 8 hours for a tow today. Have given up. . After 45 min wait to reach someone I was told they were real busy and didn't know when they would get there. Well it is cold, dark and 7:30 at night.What kind of a company doesn't have the staff needed to man the phones or help their customers. Made no difference that this was for a senior citizen in poor health stuck in a parking lot. Poor, poor service.

Fantastic experience: Excellent experience renewing my driver's license. To the AAA genius, who enabled the DMV services, brilliant. Well worth the every cent of the membership

Fantastic experience: I was there to renew my license and couldn't be more pleased. The woman who helped me was very efficient and I was in and out quickly. I would certainly come back to your facility. Thank you

Fantastic experience: Quick efficient service combined with easy parking What could be better?

Fantastic experience: Never any lines and super friendly service. Can't say enough about the rep who helped me renew my very confusing membership! Katelyn H from the Newburyport branch seriously deserves a raise. She was AWESOME!

Fantastic experience: The staff was friendly and courteous. When I arrived, there was only one person in line ahead of me. One of the staff came over to inquire as to why I was there. When I told her, she let me know I'd need to fill out some forms in advance and told me where they were and how to fill them out. I had to leave the line, but realized this would save me time in the long run. By the time I finished the forms and got back in line, there was a family there who took a long time (imo). When it was finally my turn, the staff person was great, and the transaction efficient. I would go there again, if needed.

Fantastic experience: Quick and easy photo/license renewal with pleasant staff. After 42 years as an insurance agent, I advise members to avoid the Registry whenever possible. I spent less than 15 minutes on the renewal process.

Fantastic experience: courteous and quick service. AAA offers a lot more than road service. Check it out!

Fantastic experience: A true pleasure using the services offered at the AAA Newburyport. I recently visited the office for a license renewal for my son. The employee that helped us with the license renewal was so exceptional that I drove out of my way to return for a passport photo. I highly recommend this office.

Fantastic experience: What great experience, I was traveling to Virginia and wanted a set of maps to become comfortable with route. The route was highlighted for me and I was given a book for restaurants and hotels. In the past I've gone in for currency exchange and pass port photo. The staff is always very helpful.

Fantastic experience: Needed to renew my license with a new picture. Went to Wilmington RMV and the line was out the door. Next day went to Newburyport AAA. No line. Took less than 5 minutes for picture, eye test, etc. Great service. I have told others about my experience and I won't hesitate to return.

Fantastic experience: Everyone who works at this branch is super friendly and professional....always go above and beyond, especially Connie!!! Can't say enough about her and how helpful she has been!!!!!

Fantastic experience: Excellant service,(as I can't stand very long, so no line) & great people thanks Newburyport AAA

Fantastic experience: No line and no waiting for my license renewal. The staff were all friendly and helped me with information for our family trip to Washington DC.

Fantastic experience: Always a great experience when we use the Newburyport Office. We have worked with several of the agents to plan vacations and each experience was handled professionally and ended with a great trip. Also, the registry services are very convenient and can save a lot of traveling and time.

Fantastic experience: Everyone was helpful, knowledgeable and compassionate during a difficult time. Was able to get a lot done in very little time.

Fantastic experience: My time spent at AAA is always good.. and this time, on insurance, was no different. Thanks AAA in Newburport, I appreciate your help and the good staff on board.

Fantastic experience: Pleasant, fast service!

Fantastic experience: Very fast & friendly service. It was great not having to go to the RMV and wait & wait & wait. I hope AAA continues to have this service.

Fantastic experience: I am thrilled (really!) to find the RMV registry services at my local AAA! I was able to do a plate/registration operation without driving to Haverhill or Beverly! Friendly/helpful staff! Very pleased.

Fantastic experience: I recently went in to renew my license (I just found out they offer some registry services). I was in and out of there in no time...went on my lunch break and didn't have to wait at all. The person who took my picture/worked with me to do the eye exam, etc. was extremely patient and friendly. I then moved down the counter to pick up some new maps which, again, was simple and quick. I even popped my head in on the travel agent to ask about getting a Triptik mapped out and found the process would be quick and smooth once I had the destination address I needed.

Fantastic experience: Associates very nice, patient, helpful. The office was neat, clean. Registry services VERY nice - no lines, no waiting! Definitely worth the price of admission, but even better, now we get free identity theft protection too! Very happy we are back in AAA.

Fantastic experience: fantastic job on the trip tic

Negative experience: We were told and given a pamphlet that there is a 24 hour number to call when you are on a road trip and get tired but haven't reached your destination and need to find accommodations. The agent said you could call this number and tell them, "I'm in such and such a place and I need a hotel room with a 'whatever-sized' bed, non-smoking and under $???" and that the agent on the other end of the line would find you the options near you.....24/7. Well guess what" We tried it and the agent said that, in fact, NO, AAA does not do that and the department that could have helped us closes at 5:00. We were caught in torrential rain in Delaware and it was 11:30 at night. Bad move AAA agent.

Fantastic experience: Great experience renewing my driver's license. The staff was friendly, helpful, and very fast. It was much easier than going to the RMV.

Fantastic experience: They were able to renew my license and do my vision test within 10 minutes. There was no wait and the facilities were clean. They also updated my license picture. A great experience all around.

Fantastic experience: Dale Fernald always makes our travel planning a breeze. She really knows her stuff and is always friendly and courteous. We love dealing with AAA.

Fantastic experience: They were absolutely fantastic in helping plan our trip to Florence, Italy. Especially in getting us the needed flights with Air France.

Fantastic experience: As always, my experience with AAA was most rewarding.