AAA North Knoxville

Fantastic experience: Very helpful

Fantastic experience: Idk which one Jovan works at but he deserves a raise x2!! Thank you soo much for helping me Jovan when I was at Peyton’s plate!!!

Negative experience: If I could give AAA a 0-star review for their complete lack of care, I absolutely would. They left me stranded in freezing temperatures for 3 hours because of their failure to do their job. First, I was told there was a "computer glitch," then they promised someone would be there in 30 minutes. When no one showed up, I contacted the towing company directly, only to be told they never received the order and were still over an hour away. This is in no way the towing company’s fault, but AAA's total incompetence.

Fantastic experience: Got information and maps. A little tricky to navigate in to.

Fantastic experience: Great service, lots of information available

Positive experience: This review is two fold. The insurance service is poor at best for homeowners, but their Auto coverage is terrific. The last and only time I requested roadside assistance in downtown they failed to show up after two hours and the TDot truck was able to get me rolling.

Negative experience: Called last night around 11:20 for a tow. Was about 20 minutes from home. Waited over an hour and a half just for them to call me and tell me they didn’t have anyone available and I either had to leave my car on the side of the interstate or find my own towing. Frustrated that it was almost 1 am by the time they let me know that they weren’t going to help me. Right after getting off the phone I found a 24 hour online towing, very quickly might I add) and I ended up getting home at like 3:30 am. So much for having a membership if they can’t even help

Negative experience: I scheduled a tow online. I called to confirm the location of my truck because I was an hour away from home. They still sent the tow truck to my home. We waited over 3 hours and they didn't even offer to send another tow truck.

Negative experience: Was on the way to move into college for my freshman year, we were using a rental vehicle and ran out of gas on an interstate. I was supposed to be there by 1 to move in to my dorm. Called AAA with my membership and it's been over an hour and they still haven't arrived. The system when calling and speaking to the bot is horrible, doesn't give you time to answer the questions it asks and is so slow. Now I am going to be late for my first day of college and am stranded on an interstate getting honked at by oncoming traffic. Have called them once before in the past and waited two hours and they never arrived so we had to get a friend to come down. Considering canceling my membership, this is ridiculous.

Fantastic experience: Helpful friendly ,good customer service- really nice place on the inside too!

Negative experience: Very disappointed with AAA! Left me stranded on august 23rd. One the hottest evenings of summer. My truck refused to start at dentist so I did roadside on my app. At around 5pm. Multiple recordings saying delays. After a 6 mile walk in the extreme heat home I called another wrecker service to pick up my truck and bring it home. At 1145 that night I canceled the roadside. Without so much as a text or call from dispatch in 6 hours. Very unsatisfied customer.

Fantastic experience: They were a big help.

Negative experience: AAA will take no responsibility for random towing services they call, that damage your vehicle. They will waste your time pretending they are investigating and hope you give up calling them. Poor customer service and unprofessional Service Monitors. Will never use AAA again.

Negative experience: 1/12 I tried the link provided to ask for a flat tire, said only tow available, at 5pm. Seeing as it was 1220 we called in. They cancelled the tow and set it up for just an air fill - extremely rude representative. Link said 1236 for service. At 1240, link updates to 12NaN. Waited awhile, link updated to 145PM. At 150 called for update, found out it was canceled at 120PM. Scheduled again, said 106PM. Called at 126, was told there were nothing scheduled on my account. Extremely upset about the 2 canceled waits. I cannot imagine renewing my membership, or recommending AAA in the future. Your services have fallen to an unacceptable level.

Fantastic experience: I recently had the pleasure of visiting AAA to explore my insurance options for Tennessee, and my experience was nothing short of excellent. From the moment I walked up to the door, I was greeted with warm hospitality as an employee kindly opened the door for me, setting the stage for what turned out to be a fantastic encounter. Upon entering, I was introduced to Greg, who quickly proved to be an invaluable resource in navigating my insurance needs. Greg's friendly demeanor and genuine willingness to assist immediately put me at ease. He took the time to patiently listen to my requirements and preferences, ensuring that he understood my unique situation. One aspect that truly stood out during my visit was Greg's extensive knowledge of insurance options specific to Tennessee. His expertise shone through as he guided me through various coverage plans, explaining the nuances and benefits of each one. Not only did he provide detailed information, but he also tailored his explanations to match my level of understanding, making the complex insurance jargon more accessible. What impressed me even more was Greg's genuine care for my overall experience. In addition to addressing my insurance needs, he went above and beyond by taking the time to showcase key spots in Knoxville and answering all my questions about the area. This unexpected gesture not only demonstrated his commitment to customer satisfaction but also highlighted his deep familiarity with the local community. Overall, my visit to AAA was a truly positive one, thanks to the exceptional service provided by Greg. His friendly nature, professionalism, and comprehensive knowledge made the insurance process seamless and enjoyable. I left AAA feeling confident in my insurance choices and armed with valuable insights about Knoxville. If you're in search of outstanding insurance service accompanied by a personal touch, I wholeheartedly recommend visiting AAA and asking for Greg. I'm certain that, like me, you'll find the experience rewarding and leave with peace of mind knowing that your insurance needs are in capable hands.

Fantastic experience: I obtained my International Driver's Permit here. Very professional and prompt

Fantastic experience: Garret is a great person to work with!

Fantastic experience: Very knowledgeable,friendly,helpful and fast.

Fantastic experience: AAA came through for us.

Fantastic experience: Great customer service

Fantastic experience: Great place to get your international drivers license. Friendly staff.

Fantastic experience: AAA is my all time best investment! Always courteous and professional. My most recent experience involved a battery charge and tow to mechanic. All accomplished in a manner that was excellent and stress reducing! FIVE STARS!

Negative experience: Let me add yet one more “They left me stranded.” Only it was a family member. I think the woman she was in contact with was bothered that she called her back after a long time of not hearing from her. They can help her out tomorrow, was the final answer. Wow.

Negative experience: It took from 2 am until 7 am for someone to arrive while I was stranded. This is unacceptable service. I called back 4 times. It seems to me that another facility should have been called earlier. Every time I called, I was told it would be an hour. So terribly unhappy. The first facility should be removed from AAA providers!!

Negative experience: DON’T DO IT!! AAA will leave you stranded at the side of the road in blistering heat and lie to you about your tow, which will never arrive. My wife and I just suffered a horrendous experience in rural TN in which she was almost hospitalized. If you are considering AAA and drive anywhere that is not a city, just DONT!

Fantastic experience: Got truck towed home as a member Saved $350 driver said

Negative experience: Well I call them at 8:00 p.m. and it was 11:55 p.m. and they never showed up.and I had to pay someone else $85.00 and I have AAA and couldn't use them because they wouldn't show up.

Fantastic experience: Great customer service

Negative experience: I've been a member for ovetc10 years. This particular time I needed a tow in Gatlinburg TN. They were unable to locate a tow truck. After 2 days I gave up on them

Positive experience: It just sucks that they bring a few gallons of gas but you have to pay for the gas.. well what's the point of having the darn membership??

Negative experience: Still waiting ….almost 2hours.call to check on the progress and unfortunately they “must have a system problem” but my roadside request information wasn’t sent out” although I spoke with them on the phone. Sorry you will have to wait another hour. Have been a platinum member since 2011. Have used maybe once or twice.

Fantastic experience: The downtown facility has closed operations. There are 2 loactions in Knoxville, one on Kingston Pike and the other is on Schadd Rd off Clinton Hwy.

Negative experience: Paying for a service and 5 hours later no update on my tow truck.....called someone else local says they will be out in 30 min....why am i paying for this service

Fantastic experience: Having AAA is great choice for auto coverage

Fantastic experience: Very nice and professional people. My AAA agent Tim is the best. They also good beyond to make sure you are getting good service and treated fairly.

Positive experience: Helpful. But still requires masks

Fantastic experience: Worth a yearly investment for peace if mind.

Fantastic experience: Quick arrival. Detailed diagnostics. Replaced battery. Super polite and professional.

Positive experience: Great experience starting up my account and had no issues when I called to have car towed to Nissan. Outstanding customer service!!!!

Fantastic experience: AAA was there when we needed help. We purchased AAA and have been happy with there service.

Negative experience: Truly the most useless and convoluted way to get a tow or any assistance at all. All i need is someone with a jack and yet ive sat for 3 hours on the side of the interstate with no help whatsoever. Its truly incredible that i can sit on the phone for any hour just to be told that they dont have anyone to send and that they told their dispatch and their dispatch will contact other companies to see who can get out to us. Im 10 minutes outside of Knoxville this is a joke. Im also so glad they have a app that is no help whatsoever.

Negative experience: Nobody returned my call nevermind I dont want ot anymore poor service

Fantastic experience: They will have a new customer soon

Positive experience: Driver was awsome i did leave my beat pros in the truck and have not been contacted for a return but my family was safe the entire time and it was dont in a timely manner.

Negative experience: My experience with AAA Knoxville was awful. I have been with AAA California for over 30 years and went with AAA Knoxville when I moved to Tennessee. When I purchased my home I took out mortgage insurance with AAA Knoxville. After six months AAA Knoxville cancelled my policy without notifying me for non payment. My insurance was set up to be paid thur my escrow account and a payment was made when I purchased the home. It was not until it was time to renew that I found out it had been cancelled. When I tried to get an explanation they could not give me one. They told me they could write a new policy but it would be through an underwriter and cost me almost double my original policy. I ended up going with another insurance company and cancelled my auto insurance with AAA Knoxville as well. I am very dissatisfied with AAA Knoxville and would not recommend them to anyone.

Positive experience: Fixed a misspelled issue asap

Negative experience: I've been a AAA member since 1991 and have had stellar service up until the past couple of years. The last 3 times I have used their roadside assistance service, I have waited over 2 hours before a tow truck showed up. This time, at the 2 1/2 hour mark I just called my own tow truck...it arrived in 15 min. I will be cancelling my membership first thing in the morning as I will not be stranded in the rain on the side of the road again. A happy customer tells 10 other people... An unhappy customer tells 100... And I have a big mouth...

Fantastic experience: So I get to Downtown Knoxville specifically S. Gay St. and I proceed to turn my car off (and what I thought) grab my key and manually lock the door and start heading to a bar with my friends (while on vacation btw) then I realized I didn't have my key. My Keychain had disconnected from my key and I was holding the key chain while the key was still in ignition so I was locked out. Guy show up from AAA half hour later and gets into my car within minutes. Great experience, fast service totally satisfied

Fantastic experience: Excellent

Fantastic experience: E-Z parking

Fantastic experience: Time efficient and nice

Positive experience: Did paperwork people where helpful, as expected. Not much more to add

Fantastic experience: Knowledge & helpful staff. I always get what I need.

Negative experience: Don't hate but I scheduled a tow thru them was charged 50 In. Advance cancelled within ten minutes and no return on my 50 $

Fantastic experience: The food is fantastic and people are so friendly

Negative experience: Cannot get them to answer the phone ever! Very frustrating.

Fantastic experience: Employees were very helpful, polite and friendly. I went there for maps and they helped me find just what I needed.

Positive experience: Great

Fantastic experience: Friendly staff. Always helpful and kind when planning my trips and when I stop in to buy gift cards.

Fantastic experience: 5 stars as always

Positive experience: Pricing is to high!

Fantastic experience: Mike. Very nice, helpful.

Positive experience: Helpful,know the answers to all my many questions,listened to what choices I made for me, and actually guiding me when their was another choice....made it easier to get Exactly what I wanted

Negative experience: I have been a Gold Member for 17 years. Last night my 79 year old mother (associate member on my account) had car trouble. I drove to where she was and I sat with her until "help" arrived. Our original call was at 7:15 PM. After sending a person with a jumper box (no luck) the first hour, and us calling back three times in THREE HOURS, we finally got the car 1/2 mile down the road to a repair shop at 11:10 PM !!! I will DEFINITELY be reconsidering my choice of "Roadside Emergency Assistants" company in March 2020. I thank GOD it was close to our house, and NOT on the side of the interstate where she would have been alone.

Fantastic experience: I love triple A I have had it for 30 years it's great company

Fantastic experience: Very helpful and easy to work with. I just needed an international drivers license. They took my picture for free and had me in and out in about 15 minutes. Would definitely recommend this place for all your travel needs!

Negative experience: Waited for 2+ hours on the side of a highway with a 1 year old no updates not nothing had to find my own tow smdh what a waste of time. Pray you don’t brake down by Knoxville. Spoke with supervisors and had to call 4 times since they couldn’t tell me anything and after requesting to have them keep searching they canceled my request.

Fantastic experience: Great at what they do!

Fantastic experience: I went there for getting international driver's license with my family. Staffs were very friendly and works so fast!! 미국에서 국제운전면허증 발급을 위해서 DMV가 아닌 AAA 보험 회사를 통해서 발급 받습니다. 지참하실 준비물은 미국 면허증이며 여권사이즈 사진 2장입니다. 사진이 없을 경우 이곳에서도 사진촬영이 가능하나 수수료가 붙습니다. 별로 비싸지 않아요.

Negative experience: I had talked to another office with travel plans. Didn't think it would matter. Took a lot longer to help.

Fantastic experience: The person I met with was extremely knowledgable about where we wanted to go & ways to save money. His information alone saved the cost of membership multiple times over.

Fantastic experience: great place to get some good information, Mrs Hawkins always very helpful as are all the LADIES.

Fantastic experience: Excellent customer service...

Fantastic experience: Very helpful. Excellent customer service!

Fantastic experience: Tommy at AAA was very helpful!! He was so quick to respond and got my keys out in less than 10 Seconds. My husband didn't even finish peeing and he was long gone!!! Thanks Tommy you were awesome! :)

Fantastic experience: A very informative and efficient establishment. The staff was courteous and friendly, totally responsive to my inquiries.

Positive experience: Nice employees. Difficult location to access

Fantastic experience: We go there for trip advice & discounts

Fantastic experience: They was awesome. .....

Fantastic experience: Great service!!

Fantastic experience: Great service

Fantastic experience: friendly people... no wait.. Easy parking..

Fantastic experience: Always very helpful.

Fantastic experience: My personal opinion AAA is second to none always have a good thoroughly extensive experience in choosing my insurance needs,agents are professional and tentative.HAPPY MOTORING!

Fantastic experience: Very helpful in planning a trip.

Fantastic experience: I haven't been a member long but one of the smartest things I have ever done. Helped plan my family's vacation, saved a lot of money on a rental car and when I had a blowout on my truck the tow was free to the tire shop. You cant beat their service and I highly recommend anyone driving becoming a member.

Fantastic experience: The staff was very efficient, helpful, and really friendly.

Fantastic experience: Great personal service, easy to get into and out of.

Fantastic experience: Friendly employees great service

Negative experience: There are so many places in town that are cheaper apparently they don't think so

Fantastic experience: Great company. I am grateful for their community programs that they offer!

Fantastic experience: Has paid for itself many times over when staying at hotels and the one and only time I needed to be towed. Very reliable and always friendly when asking questions.

Fantastic experience: One of the best things I renew every year. Totally worthwhile to be a member. Between jumpstart, locking your keys in your car, and towering you're likely to get your money's worth in a year. Discounts at hotel are a bonus!

Negative experience: I have been a AAA Member since 2004 and have, thankfully, used their services very few times. On February 25 I called at approximately 3 p.m. to request towing service on my vehicle. I was told that they would only tow my vehicle a total of 10 miles, regardless of my AAA Plus package. I reminded them that with the Plus package I should be able to get the car towed the 18 miles I was requesting. I said "so are you going to tow my vehicle 10 miles and then just leave it at the side of the road?" They replied that due to inclement weather 10 miles was the max. I politely informed them that all roads except the most rural roads in Knox county were dry and clear of any snow and ice. That didn't matter to AAA. I thought AAA was supposed to respond in time of need. Apparently not in Knox County. Needless to say, it will be a cold day in someplace other than Knoxville when I call on them again. They don't do refunds on memberships so I have to ride out my term but I have called them for the last time. I would strongly recommend that you carefully research their reliability before joining AAA. I'm through with them.