AAA Manchester Insurance and Member Services

Negative experience: A barrage of e-mails 50 plus a day led me to contact HQ Fla. however they claim no assistance here-I have been a customer many years-to stop the e-mails leads to a page of 106 possible sources and most were not available for "preferences". The source easily traced and hope they continue to resolve this-they are using your name. Trademark violation?

Negative experience: Horrible customer service

Negative experience: I called regarding notary services and the gentleman I spoke to was extremely condescending in his response!!! That is the last time I call them regarding anything but roadside assistance.

Fantastic experience: Very professional employees places very busy, though. When I went and I had to wait a little bit. But that's OK. They took very good care of me. Thank you triple a

Fantastic experience: Johanna provided the most exceptional customer service! She literally went above & beyond for me!!!

Fantastic experience: Friendly, helpful employees.

Negative experience: Amazon Counter - AAA - Manchester, 560 South Willo Street What a complete joke. Your business is. Package was supposed to be delivered Friday but you were closing in 20 mins. Sunday y’all are closed. I needed the package for school. Don’t worry I will be working with Amazon your business should not have the counter.

Fantastic experience: AAA IS the best!!! I tried to leave my house and found my car didn't start. Reached out to AAA via online chat - so easy! 1st guy came out within 45 mins and did a check. We found it was the battery vs computer(whew!!), charged it, but it is old so it needed to be replaced. He called 2nd technician who was there within 30 mins with a battery. He did sanity check on other systems, re-confirmed it was battery, replaced it, 3 yr warranty and well within competetive value. Best thing, I didn't need to leave my house! Whoot! :) Excellent service from both technicians. Thank you!

Fantastic experience: Left work only to find out that i had a flat tire. Through text and a phone call....the AAA tech was there in 11 mins. Instead of swapping my flat out for my spare....he took the extra minute to plug my tire....saving me more time and money from having go get my tire fixed. Absolutely perfect service!!!

Fantastic experience: A blessing! I have a membership and auto insurance with them, and my mother has them for her house and car. I had to call AAA for an accident on my vehicle, and what an easy process! They are so understanding and helpful. They made it effortless for me. Thank you, AAA; keep it up!

Fantastic experience: Fantastic! Lockout service was SO quick & easy!! Our tech Jason was professional, friendly & very helpful. Dont know what we would do without AAA. THANKS AGAIN!!

Fantastic experience: Helped me get best quote amazing people Theresa was amazing and so was the gentleman that was able to help me what a great team of clients keep it up guys

Negative experience: They don't stand behind their battery warranty. Had a bad battery and driver refused to change it, was very rude about it, was even flying the F-word at me. There's also no constancy in what drivers tell you, I was told several different stories by drivers, even had a mechanic (who in the end had to put in a new battery) puzzled why AAA would not change battery under warranty. I'll decide next year if I want to renew membership.

Negative experience: Super rude and scratched up my car. Guy left right away after scratching my car and sped off. Never had such a bad roadside experience, switching back to geico.

Fantastic experience: Cam always count on them fast and reliable

Fantastic experience: He was great very helpful got the job done with great advice

Negative experience: Very bad service, not recommended at all.

Fantastic experience: Bert helped me with Notarizing some paperwork. Everything was done quickly and professionally!!

Negative experience: Not worth commenting.

Positive experience: Very nice.

Fantastic experience: Thanks for your help Amy. Thanks Carlos

Fantastic experience: Great company for car insurance

Fantastic experience: Excellent service

Negative experience: Left me and my daughter in a parking lot over 95°day for 2 hours,canceled and called local tow company.NEVER AGAIN

Fantastic experience: I have a AAA membership and I also have them for my auto and home insurance. Haven't had to open a claim on my home but I have with my vehicle. I highly recommend them for the auto insurance. It was an easy process and they are so understanding and helpful. They made it effortless for me. Thank you AAA. Keep up the good work. I hope to never have to open a claim on my home but if I ever do, I'm so glad I have AAA.

Negative experience: Very very very poor service and why would I stay with a company that would not tow my veh when I pay for that service and I very upset and discussed at it and will not renew my plan or even recommend anyone to this towing service

Negative experience: We called for a tow, by the way we have the AAA Plus!! They said truck would be there by 9:15 am, did not come. Called and was on hold for 10 minutes and then said that 20 more minutes. Still no one!! So now 10:45 and they say that tow company too busy so had to get another one. 20 minutes out. I called tow company and they said they never said that. It is 11:00 and tow company said they are on the way now. The tow company kept me posted but I am saying forget AAA!!!!

Negative experience: Second Horrible experience with AAA. Waited for over an hour at Echo Lake Beach for a tow. After paying $119 to renew my membership and a $75 same day fee. I was also told it would be $3 a mile for the $94 to get my car home because I was using the membership within the first 7 days of having it. Luckily a Franconia police officer came along and gave me the number to Arnold's Auto Care. I called Arnold's and he was there in 15 minutes. Wonderful guy who's family has been in business since 1960. Needless to say I canceled my membership and so far have only seen $119 returned. They still owe me the $75 same day fee. Don't fall for their scam. Call a tow company yourself. Save yourself the hassle. Finally did get my $75 same day fee back!

Negative experience: Very upset with this company. I just found out they have been secretly taking 140.00 a year out of my business account for services not rendered.So I called them and was told that the money would be returned to the account.I looked at the account and no return of funds.So today I am calling them again.

Fantastic experience: Very fast service. Very nice and professional service from the employee that helped me.

Fantastic experience: Fast, friendly, helpful service. Obtained international driver's license and membership renewal at this visit.

Fantastic experience: The staff is always so helpful

Fantastic experience: We haven't left yet...lol

Fantastic experience: Friendly and quick service!

Fantastic experience: AAA is a great investment

Fantastic experience: AAA Never fails to deliver. I'm member for over 25 years and they have always been top notch

Fantastic experience: My toe service driver was incredible.. he had an apprentice or a trainee with him.. taught him proper procedure and was so personable during what I considered to be a very tough time.. he made me smile and laugh..

Fantastic experience: Great place to book trips

Fantastic experience: They answer calls promptly, had 3 notaries that can sign documents whenever I need it since I don’t bank in the area. Super kind, friendly, and helpful!

Positive experience: Boxed suggestion I tell people why my experience with just "okay" This is it I called for someone else and on their behalf I received very kind patient and willing to answer my question doing it hopefully it's not underpaid to voice access now say voice access because they're paid to give a show and what are you perfect for example she was so pleasant on time but gave no real answers and no real help they just overcharged and give you a pretty face and a pretty voice and never a very pretty package "of value" That's why I dropped them a few years ago and when I found out how much they were charging my wife and I and then they wouldn't even let me cancel my policy without her signature so I just told them I'm not going to pay ask her to and I left them both.

Fantastic experience: I signed up for insurance in just minutes. It was a very simple process and it saving me money monthly. Thank you Tara for your assistance!

Fantastic experience: Very friendly and helpful staff. COVID precautions well adhered to. Alexis was very helpful!

Fantastic experience: Great service!

Fantastic experience: I got into a little accident yesterday so I called AAA. The woman who took down all the details & the young man Ricky Wahl (the tow truck driver) who picked up the car were so kind and were both very professional. I would recommend them a 1000x over! Thank you!

Fantastic experience: Arrived sooner than expected. Very knowledgeable staff. Was on my way in less than 5 minutes upon arrival.

Fantastic experience: Walter the technician that assisted me in Manchester this morning was fantastic. He was very prompt, resolved my battery issue and went out of his way to get me back on the road with a new battery.

Fantastic experience: Helpful in every way

Fantastic experience: Very fast. Pulled SUV out during snowstorm. Very cordial and made sure car drove fine before leaving. Tow company was contracted.

Fantastic experience: They found us hidden in darkness and stranded

Fantastic experience: 1st, their rates were BY FAR the lowest for my family. My daughter has had a rough start to driving with 3 accidents. AAA has been nothing short of exceptional to deal with. This specific office is so easy to deal with. Everyone is friendly and helpful in the phone. Absolutely recommended them!

Fantastic experience: Very helpful associates, with great suggestions to complement my choices of plans.

Positive experience: A worker from AAA came to my workplace when I locked my keys in the car. He kept me updated when he was at the destination. Exceeded my expectations.

Fantastic experience: Always professional!

Fantastic experience: Great fast friendly service...

Fantastic experience: Love AAA and all it's benefits

Fantastic experience: Great service everytime

Fantastic experience: We always stop when traveling on 81. The food is great along with the friendly service.

Fantastic experience: They are good with roadside and anything else

Positive experience: Great helpful staff

Fantastic experience: Kim is cool daddyo

Fantastic experience: Good

Fantastic experience: Your Driver, I think he said Jim, was Fantastic this morning changing my flat on Rt.#93 , he was fast and Efficient, from my call to all fixed and driving off it was less than 1 hr. I'm Glad I have AAA

Fantastic experience: They are competent and use other competent companies' to service their customers with care and courtesy. AAA stands by their commitment to bring You service and to assure Your safety quickly. I am truly happy to be a member and appreciative of the service they provide me. Thank You to all those at AAA who commit themselves to making this happen.

Negative experience: My entire experience Was literally the worst customer service I have ever received from any place ever and I gave them multiple occasions and spoke to multiple associates in an effort to find help, from the driver refusing to tow me because I was 40 miles away even though I have 100 mile plus coverage, to customer service refusing to find me another tow company, to me having to pay for the tow out of my pocket, to customer service telling me they couldn't email me neccessary information because they don't have access to email.... literally terrible in every way possible.

Fantastic experience: Excellent service and food! Too bad I tripped going in the side entrance on the 6 inch rise of cement right as I opened the door. Luckily I broke my fall with outstretched arms! Note to all, use the front door!

Fantastic experience: I am totally not a review person, but I just recently joined AAA and then (in a strange twist of Murphy's Law) had Jeep issues. They have been nothing but great and professional. Best money ever spent and appreciate everything they have done thus far to help me out!

Fantastic experience: Excellent service & information!

Fantastic experience: Great service.

Fantastic experience: Good service

Fantastic experience: Always helpful.

Fantastic experience: Bridget helped us plan our honeymoon to Sandals Grande in Saint Lucia. She was an awesome resource as we had never traveled abroad before and the idea of planing such an important trip was stressful to do on our own. She made the process easy and was very knowledgable about the different options we had. She also helped us price match our trip when we found cheaper rates elsewhere allowing us to still stay loyal to AAA. Thanks again Bridget!

Fantastic experience: Deeper discounts then online purchases.

Positive experience: Usually pretty good

Fantastic experience: Love planning my trips thru Carlos on South Willow St location. He is helpful and attentive to all the details for my trips. Saved us alot for last minute trips.

Fantastic experience: Everybody more than willing to be helpfull

Positive experience: Very helpful. Went for passport photos, different rules for different country, they were patient and kind.

Negative experience: Was ok..

Fantastic experience: Staff is great here, very helpful.

Fantastic experience: Worked with Sara here and she helped me plan the most amazing family vacation for the 4 of us next February vacation, she had great advice and was so friendly and pleasant to work with, was a lot of help. I typically always plan my own trips..after this experience I put my trust in her from now on. Thank you Sara.

Fantastic experience: Nice people and place

Fantastic experience: They are very accommodating. They have a wealth of information to share with you. Excellent customer service. They are very happy to help you with all your automotive, travel and insurance needs.

Positive experience: Very helpful and knowledgeable

Fantastic experience: Nice place, everyone seemed friendly, I was in and out shortly even with a full parking lot.

Fantastic experience: Friendly and nice, nice waiting area full of travel needed items..

Negative experience: Not really interested in your business. I found cheaper and more options online. Very dissatisfied.

Fantastic experience: Awesome place I save money, get travel info, etc

Fantastic experience: Very helpful staff, and high quality travel accessories.

Fantastic experience: Friendly staff that got me in and out quickly

Fantastic experience: I will recommend Julie to anyone that will listen. Thank you Julie for all of your help! - Jesse

Positive experience: El jimador