AAA San Antonio Insurance and Member Services

Negative experience: they owe me money and refuse to pay. Their service went down and not good anymore

Fantastic experience: Denese Mendoza at AAA Insurance in San Antonio is absolutely incredible! She has consistently gone above and beyond to help us with our insurance needs. Every visit to her office has been a seamless and stress-free experience, thanks to her expertise, kindness, and attention to detail. Even after moving 45 minutes away, we’re more than happy to make the drive to see her because we know we’re in the best hands. Denese truly cares about her clients and always takes the time to explain everything clearly, ensuring we feel confident in our decisions. If you’re looking for an insurance agent who genuinely cares and provides top-notch service, look no further than Denese Mendoza. We can’t recommend her highly enough!

Fantastic experience: Thank you David for your help when I had a flat tire off I-10 and Dezavala! Superb service!

Fantastic experience: Service was good and quick. Love the trip tik. It helped a little, but I think the mark on the map was confusing. Even with the GPS. And the map we were lost and out of the way by an hour,but with the maps help we got back on track. So hurrah for AAA! The map beat the GPS. Come to find out when we arrived at our location, the GPS got everyone lost in the city of Lubbock,Tx. Don't use GPS in Lubbock tx or Internet, doesn't work and always carry a map from AAA.

Fantastic experience: I love AAA auto insurance, best rates I could ever get, and believe me, I did my research before I signed up with this company. They have one of the best customer service, over the phone or in person, every time I need to modify my insurance, change cars or start a claim, everything was very smoothly. I’m in my 2nd year with this company and I hope I can continue my business with them.

Fantastic experience: I bought insurance from AAA for the first time in 2023. My agent was Jasso Ruthy. She is the best Auto insurance agent I have met so far. EFFICIENT, PROFESSIONAL, FRIENDLY, ALWAYS AVAILABLE and what not. She explained me everything about the quote. And if I had to change my policy at some point, she made it easy for me. I moved to a different location and she refunded me the due without creating issue. I would recommend her if you are looking to buy insurance from AAA.

Negative experience: Unethical company (AAA)

Negative experience: THEY HAVE THE WORST CUSTOMER SERVICE, THEY WERE ALWAYS VERY RUDE, AND THEIR ROAD SIDE ASSISTANCE WAS HORRIBLE!!!! THEY ALWAYS TOOK 2-3 HOURS TO COME. OVERALL THIS HAS BEEN THE WORST INSURANCE I EVER BEEN WITH!!!

Fantastic experience: I have not had any issues with them over the years. they are very helpful when needed.

Negative experience: This is a horrible insurance company, my vehicle was stolen then recovered a little over a month ago and they just barely got it towed from the impound lot. They also dont want to do any repairs to my vehicle on the exterior because they are labeling it prior damage, they dont even want to check the suspension even though it looks like they took my car off roading. All they wanna fix is the busted window and stearing column. Practically had to beg them to replace my stereo that was also stolen. Will definitely be switching to a more professional insurance company after this is settled.

Fantastic experience: You got a guy named David out there super nice helped me get in my car .

Fantastic experience: They're always very friendly and take care of your needs.

Negative experience: One of the worst road side assistance. On 20th Oct, i called the customer service at 12.30 PM for car lockout. The earliest arrival mentioned was 2.58 PM. When no one arrived, i called them back. At this time, they said, it'll take 2 more hours. I was within the city limit. By the way they did not even come. I got help with some and Managed to come home. Same thing happened couple of months back. I went for camping and mistakenly key was kept in the trunk and closed it. I called customer server and explained the situation. Called them at 4 PM and estimated time was at 6 PM. No one came at that night. Me and my family spent in my friends tent. Technician came next day 10 AM. We have membership and no use of it.

Negative experience: Don’t ever get your Passport picture taken here!!!!I got my passport pictures done here, due to scheduling issues I couldn’t get them done at the post office. Took the pictures to the Post Office to get my passport, the pictures didn’t fit the sizing tool. So the post office gave me a signed paper stating what was wrong with the picture so I could get a refund, and they were nice enough at the Post Office to retake my picture. Came back here and they refused to give me my money back. They provide a service mess up and refuse to fix their mistake. Unbelievable.

Negative experience: I canceled my membership and they renewed it by themselfs 2 months later im bout to go in and start a fight for my money back

Fantastic experience: Very fast service. Highly recommend.

Fantastic experience: Updating an existing AAA Auto Policy has been a bit complicated. Small delays occured but everything was fully explained & AAA Agent Ron rectified everything. Delighted with Ron's "Y'All Welcoming" attitude, a happy, brilliant Agent. I highly recommend him. Office Manager took time to finish off the final touches of our Policy needs. Great office, personalized service.

Negative experience: My husband called AAA to get a tow for his truck. They said 2.5 hours. 3 hours after his call he called AAA again. They canceled the tow and didn't tell him. It took a total of 8 hours for my husband to get a tow from a remote, dark location. He didn't get home until 2 am. I am so disgusted with the customer service

Negative experience: Changing my insurance, I’m a patient person, but it’s honestly ridiculous how long it’s taken for my car to be repaired. It’s about to be more than a month, I keep calling and asking for updates and they give a set date of when my car will be fixed and ready to be picked up only for them to keep pushing it back week after week.

Negative experience: Do Not Get Insurance from this company, unless you’re prepared to pay 10% cancellation fees. AAA is a rip-off! Their customer service and membership suck. Don’t be fooled by their five star reviews, they probably wrote those reviews… STAY AWAY FROM THIS COMPANY!!!!

Fantastic experience: Had to get a International D.L. and the customer service was excellent.. yes I would recommend them

Positive experience: Knowledgeable travel agent auto/home insurance agent.

Fantastic experience: Quick and helpful service!

Fantastic experience: It was a huge office with everything we needed. I came in to have a document notarized which they happily did for free. While there they updated my information.

Fantastic experience: A member, so went to get trip tickets for next adventure

Fantastic experience: Monica assisted me with getting an International driver's license. She was quick, informative and really nice. I was in and out in 15 minutes!

Fantastic experience: I want to thank the gentlemen that helped me. It was raining and he was professional. Thank you Triple AAA and employees.

Fantastic experience: I made a call and got the price, The Employee was super over the phone sorry I forgot to your name.

Positive experience: Considering changing my insurance company. Spoke with Heather regarding insurance coverage. Very patient and extremely professional. If the world had a few more of her, the world would be a much better place. Cheers and Blessings

Fantastic experience: Understood my problem and resolved it

Fantastic experience: Best of the best.

Fantastic experience: Best company ever

Fantastic experience: Wonderful personal service, patient understanding customer service. Helpful & catering to your needs. Especially roadside services on a busy freeway at 11pm. Soooo helpful. Thank goodness there's people that love their job.

Negative experience: Takes ro long to respond and car are very rude

Positive experience: Great savings on bundles

Negative experience: AAA used Ridgeway Towing to answer my call for roadside assistance for a flat tire. I was on IH 10 in San Antonio and they could not change the tire or tow my truck. The company told AAA that my truck was stuck in the mud and they couldn’t tow it. After I called AAA back to clarify, they did not believe me and said I would not be covered because it was stuck in the mud. They did not even follow through with contacting another tow company and I did not know that until I called back. My truck would have stayed stranded if I hadn’t called back. BTW, when I called my insurance, they sent out a tow company that had no trouble taking my truck to get the tire fixed. It was in no way stuck. I’m so disappointed in AAA and their customer service. Will not recommend them.

Fantastic experience: I just showed them my AAA card and got free maps :)

Fantastic experience: My experience has outstanding with AAA car insurance. They are with you every step of the way.If you happen to get Kela you are in the best of hands.

Fantastic experience: Paula is the best

Fantastic experience: Amazing customer service they awlys help me whether I have a flat tire , Lock my keys in the car, they awlys help me out thanks karita collier for helping me reduce my membership 40 dollars.

Fantastic experience: Great service.

Fantastic experience: We are AAA members for more than 20 years and this branch is excellent service and our agent, Mr. Ali Yousefi is very kind and professional. I highly recommend him.

Fantastic experience: Came to get international license and it was fast and so easy, great costumer service as well

Fantastic experience: I had a very pleasant experience at the West Branch in San Antonio. I loved the extra precautionary measures they are taking for COVID-19. The service was quick and the representative was very friendly and professional.

Fantastic experience: Excelente lugar para caminar en familia.

Negative experience: Rude and they Camp insured ex emergency vehicles

Fantastic experience: Very helpful

Fantastic experience: Excellent I would recommend it to everyone

Fantastic experience: Thé save me moooooney!!!

Fantastic experience: Need insurance. Heather Garcia is your go to person. Always goes the extra mile to do what she can to help.

Negative experience: What a terrible experience on phone Marisa Boonnak . They gave me the lowest quote for a month and second month I couldnt make a payment and they would not honor my quote and want me to cancel and pay cancelation fees even thou they want to break contract. What a joke! 15 years with Geico and going back...

Fantastic experience: Covenant

Fantastic experience: I have always loved AAA service.

Fantastic experience: Good place, Ali* was very helpful, good rates and services.

Fantastic experience: Paula is the best agent! She saved me a lot of money!

Negative experience: No communication between the agents. Charging me for 10 year roof after they wrote me a check for a new roof.

Fantastic experience: Been AAA customer for more than 16 years. Never have been disappointed by their service either for insurance claims as for roadside assistance.

Fantastic experience: Great customer service!

Fantastic experience: Excellent customer service at AAA, Mr. Ali is amazing, above and beyond when it comes to customer service & as always we love AAA service. Thank you

Negative experience: Never answer.

Negative experience: Do not call them after 4:45 PM coz guess what they wont help you even if they can since they are closing at 5:00 PM. Fabulous Customer Service !!! KUDOS !!! oh yeah BTW it was Valerie :) THANK YOU SO MUCH - 1 STAR RATING

Positive experience: Convenient location

Negative experience: Not a good customer service

Fantastic experience: Awesome my battery had died out and my car wouldn't start so I thought I'd call AAA for help. The mechanic was also a veteran too so it worked out great!

Negative experience: Good experience using my insurance, but raised my rates astronomically. Others quoting me and I now have same coverage for 2/3...

Negative experience: Insurance rates and membership rates go up. Paying a membership bill for something I never use and finding out it went up again. I ask for a receipt and I am told they don't send receipts out. I think it is time to find another insurance company.

Fantastic experience: Great membership benefits. Get get your maps, they have a notary available. Plan your next trip, get discount tickets to parks and movies. This place has saved me several times. The staff are great and I cannot ever say how much that they came to change tires, towed my cars, and jumped a dead battery. I have used their services for almost 15 years and I will keep my membership card in my pocket.

Fantastic experience: Ali yousefi was great

Positive experience: They explain everything easy, with detailed.

Fantastic experience: Insurance

Fantastic experience: I was helping one of my tenants from work who is deaf get insurance and they were so nice I really appreciate them taking the time to just be kind and understanding and patient I recommend this to anyone or anybody I personally don’t use AAA but I think twice when looking for insurance because this experience makes me a fan of this company I recommend it to anyone who is looking for insurance.

Positive experience: Very friendly front desk and members.

Fantastic experience: Good service

Negative experience: Was hit by someone with aaa Texas auto insurance. They’re claiming that since they can’t reach their insurance the claim will most likely be denied. Ridiculous service. Doesn’t take 3 weeks to get ahold of a driver.

Fantastic experience: I just called yesterday and spoke to Paula. She was extremely helpful. I purchased a home and auto policy with them. In addition to costing less than both Allstate and State Farm, the home owners policy I purchased offered a higher replacement cost and a 1 1/2% deductible that cost less than the 2% deductible plan with Allstate and State Farm. Lastly, the auto policy is less as well. Very pleased with the pricing and customer service. Hopefully I will never need to make a claim.

Fantastic experience: Great rates and service

Positive experience: Explained in detail all auto and home policy options and had follow up call, no sales pressure to buy policies. It was 10 percent saving in premium

Negative experience: Couldn't help with onboard.

Negative experience: I have used them for travel a few times. Been a AAA member for over 25 years! I have called 3 times and left messages to inquire about a trip and no one has ever called me back. Very poor customer service at the Huebner location in San Antonio, TX

Fantastic experience: Best customer care....

Negative experience: Went to AAA to get an international drivers permit. Lady behind the counter noticed my wife’s license was expiring soon after she had filled out the booklet. The lady said we would have to get a new international license when my wife’s drivers license expired. I said I didn’t want to get the license until after my wife renews her drivers license. The lady tells me I still have to pay for the international permit because she already filled out the paper book. I tell her I’m not doing that and she goes into a lecture about how I am wasting company money and resources. It’s one paper booklet. I stand my ground and she caves but when I ask for the photos back she says they have been marked with the AAA stamp and are not valid anymore. I say BS because they would have the same marking in a few weeks when I come back as they do now. Stalemate.

Negative experience: Horrible service

Negative experience: Don’t join,,AAA charges 10% from your contracts,,n i just not even a month,,they charge me $500 for cancelled membership,,very bad,,Just for the refunds need long time,,how can they take care of u if u have accidents?don’t believe it,

Positive experience: Good, fast efficient service. Lots of free travel maps and guides if needed.

Negative experience: Protected identity thief who used services in the State of Georgia by refusing to give the license plate and VIN # so I could report this crime to the police. They also turned this account over to collections with the wrong address information which is now on my credit report. Refused to remove theft off my credit report and destroyed my chances of obtaining a mortgage.

Positive experience: Cool, clean place. Took care of business quickly.

Fantastic experience: I’ve tried a few companies for my insurance and it has always been so overwhelming. I felt overcharged and was never able to make sense of the details. It wasn’t until I met Paula Harold at AAA, that I felt comfortable enough to ask my questions and finally felt taken care of. She makes it so easy from beginning to end. It is no wonder why her desk is covered in so many awards. I send all of my friends & family to her and I know they are in great hands. AAA is definitely lucky to have such a great asset like Paula.

Negative experience: If you are not a member, they will push you off the side and make you wait and wait and wait.... because they have to take care their CUSTOMERS FIRST!! So rude not professional...

Fantastic experience: Paula is amazing, after years with Geico they raised my rates almost doubling my monthly payment, I was recommended to Paula and she worked miracles and has been an amazing agent. I would definitely recommend anyone needing insurance to Paula, she truly cares for her customers.

Fantastic experience: Paula made me feel like Ive known her for years, but true its, a couple of days ago I was just filing a quote online and my info was redirected to her, thats how friendly, respectful, and helpful she was. Worked with my budget and my work schedule when needing to talk. Ended up buying two insurances instead of one. Just referred my coworker. Impressive Customer Service :)

Negative experience: Liars dont cover for your technicians that yall dispatch. Makes aaa look bad. Not your contractors . aaa looks bad

Fantastic experience: The best experience I have with an insurance company, very satisfied... and Paula Harold was fantastic, very knowledgeable, and friendly.

Fantastic experience: Great service and friendly staffs. First time here and love it

Fantastic experience: Just a question. Im 22 yrs old and my car yr is 07 and four doors. Do i expect a higher monthly payments on this insurance?

Fantastic experience: We were traveling from Corpus Christi to San Antonio. Stopped at a rest stop and found out our van was on fire. The fire was put out. AAA was called to tow our van home. They showed up in a timely manner and towed our van 60 miles. This insurance pays for itself.

Fantastic experience: This is the best insurance i m so happy to have AAA when i call it they said someone will be there in 10 he showed up before 10 Great people very helpful

Fantastic experience: Great staff very helpful and efficient

Fantastic experience: Very pleased with the customer service here.

Fantastic experience: Best insurance rate 2nd year in a row. Helpful and friendly personnel.